RIC - Content Writer
hace 2 meses
Richmond
The Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution. Key Responsibilities: • Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption., • Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style., • Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines., • Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development., • Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant., • Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels., • Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines. Qualifications: • Education: Bachelors degree in English, Communications, Technical Writing, or a related field., • Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment., • Skills:, • Proficient in Microsoft Office Suite, Teams, and Canva., • Strong writing and editing skills with a keen eye for detail., • Ability to understand and translate technical information into clear, concise documentation., • Excellent communication and interpersonal skills., • Ability to work independently and manage multiple projects simultaneously., • High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools. Preferred Qualifications: • Experience in the utility industry, particularly in water and gas operations., • Familiarity with modern software applications used in content creation and distribution., • Experience writing process and procedures for customer service or a call center., • Experience writing process and procedures for government or federal regulations. Prefer candidate to have their own toolkit of authoring and content creation tools.