E-Commerce Warehouse Manager
hace 2 días
Montgomery
About PFX™ We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries. PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, Star brite, B&B Blending, Kost USA,, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence. From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology. Position Overview: We are seeking an experienced E-Commerce Warehouse Manager to lead and oversee all e-commerce distribution and fulfillment operations. This role is responsible for managing the end-to-end process of direct-to-consumer (DTC) order fulfillment, including picking, packing, shipping, returns processing, and inventory management for our online sales channels. The E-Commerce Warehouse Manager ensures fast, accurate, and cost-effective fulfillment while driving continuous improvement across e-commerce warehouse operations. Key Responsibilities: • Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing, • Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency, • Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels, • Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput, • Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging, • Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit, • Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment, • Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events, • Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real-time inventory tracking, • Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches, • Manage relationships with parcel carriers and last-mile delivery providers to negotiate rates and ensure service level agreements are met, • Implement and maintain quality control processes to minimize order errors, damages, and customer complaints, • Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations, • Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area, • Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise Supervisory Responsibilities: • Recruit, interview, and select qualified e-commerce fulfillment staff based on skills, knowledge, and job requirements, • Lead, mentor, and develop team leads and warehouse associates within the e-commerce fulfillment operation, • Manage performance through regular evaluations, goal-setting, coaching, and ongoing training, • Direct daily task assignments and provide guidance and support as needed, • Partner with HR on disciplinary actions, employee relations, and workforce planning, • Manage work schedules and staffing levels to accommodate e-commerce order volume fluctuations and peak seasons, • Approve PTO requests, timesheets, and ensure accurate labor tracking Qualifications: • 3+ years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required), • Previous management or supervisory experience leading fulfillment teams (required), • Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics, • Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization, • Experience with kitting, subscription fulfillment, or promotional packaging operations, • Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus), • Strong organizational, analytical, problem-solving, and communication skills, • Knowledge of safety regulations and warehouse best practices, • Proficiency in Microsoft Office Suite (Excel, Word, Outlook), • Ability to lift up to 50 lbs. and work in a warehouse environment, • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred); equivalent combination of education and experience considered Schedule: • Full-time, approximately 40+ hours/week (additional hours may be required during peak periods and promotional events), • On-site at the Montgomery, Alabama facility What We Offer: • Competitive compensation, • Career growth opportunities – we prioritize internal promotions, • Generous 401k match, • Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine, • Paid vacation and holidays, • Tuition assistance program – support for continued education and professional development Please note: A pre-employment background check, including a criminal record check and drug testing, is required. PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.