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Job Description OVERNIGHT COMMERCIAL CLEANING SUPERVISOR The Overnight Supervisor is responsible to supervise and inspect the work of assigned areas, kitchens, bars, patios, staircases and/or public areas to ensure product quality standards are met and that optimum service is provided to clients according to hotel and company business objectives during the overnight. Responsibilities: • Monitor and lead overnight team at various locations, • Train and supervise maintenance staff at the site, including night cleaners -- inspecting all areas and ensuring that standards are upheld., • Schedule routine cleaning and maintenance of all common areas, and as requested by the Property Managers., • Monitor the cleanliness of internal and external contractual obligations, • Monitor and operate cleaning equipment., • Cleaning and providing training with team members, • Ensure trash removal and maintain the organization of the trash area., • Assign projects to the overnight cleaning team, • Hands-on /working alongside team as necessary to complete tasks, • Communicate to the director of operations with updates, feedback, inventories, orders, and disciplinary action, • Travel between sites nightly, • Monitor and control schedules Knowledge and Skills: Knowledge of proper use of equipment, materials and supplies used in maintenance work as well Inventory mechanical/janitorial supplies Must have excellent internal and external customer service skills Ability to lead others and motivate people Hands on experience with cleaning techniques, shampoo machines, buffers/waxers, floor cleaning including stripping, cleaning and sanitizing of kitchens, restrooms, ansul systems Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar Excellent written and verbal communication skills Bi-lingual English/Spanish Must possess valid unrestricted US Drivers License Familiarity with driving in NYC metropolitan area Must be able to pass DMV background check Experience in Janitorial and Maintenance required. Requirements High school diploma or equivalent Minimum of 5 years experience in full-service hotels and full understanding of housekeeping and culinary cleaning standards Local candidates only U.S. Citizenship/Work Authorization required Five (5) years of supervisory experience Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Working conditions Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements: Identify and distinguish colors Stand for long periods of time Walk extended distances With fumes or airborne particles Near toxic or caustic chemicals Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Job Description Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org. Job Summary: The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis. Responsibilities: • Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs., • Implement constructive short and long-term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits., • In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed. Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being. • Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning., • Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management., • Provide timely documentation and maintenance of client files and progress notes., • Provide coverage for non-assigned program participants, as needed., • After six months, assist with training and support of new staff on essential job functions, as requested., • Perform other related tasks as requested or assigned. Qualifications: • Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred., • Commitment to Project FIND's mission., • Experience working with older adult populations and families preferred., • Bilingual language Spanish fluency preferred., • Ability to provide accurate and timely documentation required., • Time management skills to coordinate multiple responsibilities and services., • Ability to work independently and as part of a team, in both a home and office environment., • Maintain client and agency confidentiality., • Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving., • Excellent oral and written communication skills., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Be creative and flexible. Schedule: Monday - Friday, 9:00AM - 5:00PM Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Night Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position will be responsible for overseeing all front desk and hotel operations, ensuring smooth guest arrivals and departures, resolving and preventing guest issues and maintaining a strong presence throughout the property. The position supports the night audit process, monitors safety and security and coordinates with departments such as Housekeeping, Engineering, Food& Beverage and Security to address any overnight operational needs. In addition, the Night Manager ensures proper and accurate reporting, supervises the overnight team and prepares the Front Office for the next day’s operations. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Oversees the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES: • Oversees all hotel operations during the overnight shift., • Conduct property walk-throughs to monitor cleanliness, safety and operational readiness, • Act as a primary contact for all departments overnight, ensuring smooth interdepartmental communication and coordination, • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts., • Ensures all front office procedures and brand standards are consistently followed, • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Maintain communication with Engineering and Housekeeping for urgent overnight concerns, • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manage room availability, walk-ins, cancellations and no-shows effectively, • Ensures hotel safety and security procedures consistently throughout the night, • Takes personal responsibility for correcting service problems and creates memorable guest experiences., • Completes other duties as assigned by the Director of Front Office Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred, • Minimum 2 – 3 years in a management position Knowledge: • Hospitality or customer service, • Opera experience. Salary $70k-75k.

Job DescriptionIroquois Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team.We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight.Responsibilities: Ensure smooth check-in and check-out proceduresHandle guest concerns, complaints, and emergency situations professionallyComplete night audit procedures and daily reporting accuratelyMonitor room inventory, reservations, and guest requestsEnsure compliance with hotel policies, procedures, and brand standardsCoordinate with housekeeping, engineering, and security teams as neededConduct overnight property walks and ensure guest safetyPrepare operational reports for senior management QualificationsMinimum 2 years of hotel front office supervisory or management experiencePrior overnight or night audit experience preferredStrong leadership and problem-solving skillsExcellent communication and guest service abilitiesKnowledge of hotel PMS systems preferredAbility to work overnight shifts, weekends, and holidaysProfessional appearance and demeanorStrong organizational and multitasking skills

Job Description Position Overview: We are seeking a Guest Service Manager with strong leadership skills to join our team. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you. Key Responsibilities: Guest Service Manager: • Oversee the daily operations of the guest service team, including front desk staff and concierge services., • Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively., • Maintain a strong understanding of the hotel's services, facilities, and room types., • Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas., • Train and develop the guest service team to foster a culture of exceptional service and professionalism., • Generate and review various reports, including occupancy reports, guest feedback, and financial reports., • Respond to guest inquiries, requests, and issues with professionalism and courtesy., • Assist with event planning and coordination for groups and special occasions. Requirements: • Previous experience in hotel management, with a strong background in guest services., • Excellent communication and interpersonal skills., • Proficiency in PEP., • Strong organizational and problem-solving abilities., • Leadership skills and the ability to motivate and train staff effectively., • Flexibility to work night shifts and cover the role of Night Manager Relief when needed. Benefits: • Competitive salary and performance-based bonuses., • Comprehensive health and dental benefits., • Opportunities for career advancement and professional development., • A vibrant, collaborative work environment in the heart of New York City. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, join our team and help create memorable experiences for our guests. The anticipated compensation range for the position is $66,300 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Job Description ABOUT BATHHOUSE Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene. We build spaces where anyone, with any body, can show up and feel better leaving than they arrived. JOB DESCRIPTION Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight of multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports to the General Manager. RESPONSIBILITIES • Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow., • Be a visible leader on the floor — support the team and resolve issues in real time., • Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience., • Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting., • Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets., • Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly., • Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities., • Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD), • Coach team members during shifts — provide real-time feedback, guidance, and encouragement., • Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations., • Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams., • Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline., • Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success., • Support health, safety, and compliance standards — ensure policies are followed at all times. QUALIFICATIONS • 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership., • Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar)., • Strong people leadership skills — able to motivate, support, and hold teams accountable., • Calm under pressure, with excellent problem-solving and decision-making skills., • Comfortable being highly visible on the floor as needed., • Proven ability to handle guest issues with empathy, composure, and follow-through., • Familiarity with scheduling, labor management, and daily reporting preferred., • Comfortable using POS systems, scheduling tools, and basic Google/Office tools., • Organized and detail-oriented, with the ability to manage multiple priorities at once., • Commitment to cleanliness, safety, and operational standards., • Able to work evenings, weekends, and holidays as needed., • Ability to stand/walk for extended periods and lift up to ~25–30 lbs as needed. COMPENSATION & BENEFITS • Total compensation: $67,000 + monthly bonus, • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • Three "Plus One" guest passes per month., • 50% discount on services, retail products, and restaurant offerings.

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping Coordinate transportation, ticketing, dining, and spa reservations Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness Follow up on all guest inquiries and requests to ensure satisfaction Keep detailed records of guest preferences and requests in CRM and PMS systems Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly Support VIP and celebrity guest handling in collaboration with Guest Experience leadership Communicate effectively with all departments to ensure guest expectations are met and exceeded Stay up-to-date on city happenings, seasonal programming, and luxury trends Maintain updated vendor contact lists and preferred partners Handle incoming calls and emails for Concierge services with discretion and poise Support special projects and activations as assigned by leadership Qualifications 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) High level of discretion and emotional intelligence Familiarity with Opera PMS, ALICE, or other guest service systems Les Clef d'Or preferred SKILLS Expert-level communication and problem-solving abilities Strong network and resourcefulness to fulfill complex guest requests Well-organized with strong follow-through and attention to detail Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction. This position has an hourly rate of $27.00 per hour. DUTIES AND RESPONSIBILITIES Greet and engage guests upon arrival, offering a warm and professional welcome. Transport luggage and personal items to guest rooms promptly, ensuring accuracy and care. Provide an overview of room features, including in-room technology, and inform guests of hotel services and amenities. Respond swiftly to guest requests, including deliveries of packages, messages, amenities, and newspapers. Support guest movements efficiently during check-in, check-out, room changes, and group arrivals. Maintain cleanliness, organization, and presentation in all guest-facing areas including the lobby, entryway, bell desk, and luggage storage. Keep all service equipment, such as luggage carts, polished and in working condition. Coordinate effectively with Concierge, Guest Experience Agents, Housekeeping, and other departments to ensure guest requests are fulfilled. Deliver items such as packages, flowers, gifts, amenities, food deliveries (ex: Uber Eats, GrubHub, etc.) and other special requests with care and discretion. Secure and correctly tag stored luggage; manage storage and retrieval accurately. Remain attentive and composed under pressure during peak times or guest transitions. Offer recommendations on hotel dining, spa, cultural offerings, and local attractions. Assist with in-room tours or property tours as needed. Observe and maintain guest confidentiality, safety, and security at all times. Practice teamwork, attend daily briefings, and support leadership with additional tasks as needed. Promote and embody Faena's values and brand presence—both within the hotel and out in the community Qualifications Minimum 1–2 years of experience in a luxury hotel, resort, or high-end residential setting. Exceptional guest service skills with a warm, professional, and polished demeanor. Ability to lift and carry luggage, packages, or other items up to 50 lbs, and stand or walk for extended periods. Strong knowledge of New York City geography, landmarks, and transportation options. Familiarity with Forbes 5-Star service standards and luxury etiquette. Comfortable operating elevators and assisting with mobility support devices. Proficient in English; multilingual preferred (especially Spanish/French). Excellent communication, situational awareness, and ability to read guest cues. Flexible to work nights, weekends, holidays, and outdoor conditions as needed. Valid driver’s license or valet experience a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Guest Service Agent- SpringHill Suites Times SQ SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionDescription: Hotel Hayden-New York. Managed by Stepstone Hospitality Chelsea-New York 10001 Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team. As Director of Front Office, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Marriott brand standards and hotel policies. Responsibilities Lead, coach, and motivate the Front Office team to provide exceptional guest service. Oversee all front desk operations, including check-in, check-out, room assignments, and guest requests. Ensure guest issues and service recovery opportunities are handled promptly and professionally. Monitor daily arrivals, departures, room inventory, and VIP reservations. Work closely with Housekeeping, Engineering, Revenue Management, and Sales to maximize operational efficiency and guest satisfaction. Supervise Front Desk Agents, Night Auditors, and Guest Service Associates. Assist with scheduling, payroll, hiring, onboarding, training, coaching, and performance evaluations. Monitor cash handling procedures, billing accuracy, and daily front office reports. Ensure proper use of OPERA Cloud PMS and assist with troubleshooting front office system issues. Maintain a safe, secure, and welcoming environment for guests and associates. Act as Manager on Duty when required. What We’re Looking For We are looking for a leader who leads by example, enjoys interacting with guests, supports their team, and takes pride in creating memorable guest experiences. The successful candidate is organized, dependable, proactive, and committed to operational excellence. If you’re ready to grow your hospitality career and lead a talented team in the heart of New York City, we’d love to hear from you. Requirements: Qualifications Minimum 2 years of Front Office management or supervisory experience in a full-service hotel. Strong knowledge of OPERA Cloud is required. Excellent leadership, communication, and problem-solving skills. Strong guest recovery and conflict resolution abilities. Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail. Flexible schedule, including evenings, weekends, and holidays. Bilingual candidates are encouraged to apply. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description JOB TITLE: Engineering Supervisor SUPERVISES DIRECTLY: Maintenance Associate Purpose for the Position: To maintain and supervise the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel., • Monitors electric, gas, oil and water consumption on a prescribed basis., • Monitor inventory levels, ordering new supplies as needed and maintaining a log of supplies used and purchased, • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates, • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Aids and instructs craftsmen in scheduling work in completing assignments by a specified date., • Maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment., • Performs inventory and purchasing duties as required., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Attends weekly staff meetings., • Complete projects as determined by the Chief Engineer. To do this kind of work, you must be able to: • Understand the technologies required in the work you are directly., • Plan and direct the work of others., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve the safety of others., • Work with different kinds of people., • Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years.

Job DescriptionTrump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York is looking for a Director of Engineering to join our dynamic team! Responsibilities include but are not limited to: Daily maintenance and physical plant operations, monitoring the condition of the hotel and tower to ensure the highest standards of guest and resident satisfaction. Management of the Engineering and Security Team, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving issues. Supervise, develop, and maintain ongoing maintenance, and daily operations for the hotel and tower, including refrigeration, heating, plumbing, life safety, preventive maintenance of hotel rooms and common areas, air/heating units, swimming pool, lighting, kitchen equipment, emergency generators, switch rooms, roof exhausts, electrical substations, etc. Works closely with other departments (i.e., Front Office, Housekeeping, and Security Departments on maintenance and repair issues) to ensure a high level of internal and external customer satisfaction. Understands government regulations affecting the hotel’s operations, ensuring the hotel and tower are operated in compliance with all applicable local laws, life safety regulations, and requirements of any federal, state, or municipal authority. Qualifications ● 5+ years of experience in a luxury environment with a minimum of 3 years in a leadership capacity ● Must have HVAC, electrical, and mechanical experience ● Excellent oral and written communication skills ● Ability to communicate, direct, manage, and motivate a team. ● Will be required to have effective and timely follow-up on projects ● Ability to multitask and prioritize departmental functions to meet deadlines ● Working knowledge of OSHA, State, and NYC building requirements ● Must be able to work a flexible schedule to include nights, weekends, and holidays Equal Opportunity Employer We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Salary:$ 90,000 - 120,000

Job Description JOB TITLE: Assistant Chief Engineer REPORTS TO: Chief Engineer SUPERVISES DIRECTLY: Maintenance Associates Purpose for the Position: To maintain and supervise the maintenance operations for the hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the hotel., • Monitors electric, gas, oil, and water consumption on a prescribed basis., • Monitor inventory levels, ordering new supplies as needed and maintaining a log of supplies used and purchased., • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates. Assists with departmental scheduling., • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Aids and instructs craftsmen in scheduling work in completing assignments by a specified date., • Maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all hotel equipment., • Performs inventory and purchasing duties as required., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all workspace and storage areas., • Covers the Departmental Responsibilities whenever Chief is unavailable or absent., • Interacts with City Agencies including the NYC DOB, FDNY, NYC DOH. Assists Chief Engineer with local law compliance., • Attends weekly staff meetings., • Complete projects as determined by the Chief Engineer. To do this kind of work, you must be able to: • Understand the technologies required in the work you are directly., • Plan and direct the work of others., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve the safety of others., • Work with different kinds of people., • Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Must be FSD certified or obtain certification within 18 months of hire date. Over 2 years up to and including 4 years. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Food & Beverage. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. SUMMARY DESCRIPTION The Event Services Manager serves as the primary liaison between the hotel and clients following the sale of meetings, Events, weddings, and social events. This position is responsible for planning, coordinating, and executing all event details while ensuring exceptional guest satisfaction and seamless communication across hotel departments. The Event Services Manager partners closely with Sales, Food & Beverage, Culinary, Front Office, Housekeeping, Engineering, and Banquets to deliver memorable experiences that exceed guest expectations while maximizing operational efficiency and profitability. Essential Responsibilities Client Management · Serve as the primary point of contact for clients after contracts have been executed. · Build strong relationships with meeting planners, corporate clients, and event organizers. · Conduct pre-convention and planning meetings to review event requirements. · Respond promptly to client inquiries and maintain consistent communication throughout the planning process. · Conduct hotel site visits with clients when needed. Event Planning & Coordination · Develop detailed Banquet Event Orders (BEOs), event resumes & Floor Plans. · Coordinate meeting room setups, audiovisual requirements, catering, guest room blocks, transportation, load in and special requests. · Ensure all event specifications are communicated accurately to operational departments. · Conduct weekly BEO and operations meetings with department leaders. · Monitor event timelines to ensure flawless execution. · Assist with internal events (award ceremonies, employee events, internal meetings, marketing activations, promotional events etc.) as needed. Event Execution · Ensure that the Banquet Manager has all necessary information in advance of the event · Act as the on-site manager, as needed, during assigned events, either in support of or in lieu of the Banquet Manager. · Anticipate client needs and proactively resolve issues. · Coordinate last-minute changes while minimizing operational disruption. · Ensure banquet and meeting spaces meet brand standards and client expectations. · Conduct post-event follow-up with clients to measure satisfaction and identify future business opportunities. Operational Collaboration · Partner with Food & Beverage, Culinary, Banquets, Front Office, Engineering, Housekeeping, and Security to execute successful events. · Ensure departments receive timely and accurate event information. · Maintain effective communication regarding room changes, VIP arrivals, and special accommodations. · Step in to fulfill events related duties of the Banquet Manager including scheduling team members etc. in the event of an extended absence of that position. Financial Responsibilities · Review event contracts and ensure all billing instructions are accurate. · Monitor food, beverage, and rental minimums. · Identify opportunities to upsell catering, audiovisual services, and hotel amenities. · Verify final billing and assist Accounting with event reconciliation when needed. Administrative Responsibilities · Maintain accurate event documentation within Triple Seat. · Lead weekly BEO meetings. · Assist with maintenance of pars for all inventory items · Assist with inventory as needed. · Maintain consistent communication with Director of Events to ensure they are fully aware of event details. Salary 75k-82k Annually

Job DescriptionA bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll haveAt Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perksCompetitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. This is an on-site position located in New York, NY. The pay rate for this position is $22.50/hrYour typical day • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider., • Foster a "one team" mentality by collaborating effectively with fellow property team members., • Maintain a safe, secure and compliant environment for team members and guests., • Offer support to team members in need and support the de-escalation of situations when required., • Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB., • Communicate effectively with internal and external customers (i.e. guests, team members and vendors)., • Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards., • Collect payment method consistently at check-in, following established protocols., • Utilize maintenance, housekeeping, check-in, and other systems accurately., • Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method., • Complete thorough and effective shift handovers at the conclusion of each shift., • Additional duties and responsibilities, as assigned. What it takes, • 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage., • Previous experience communicating effectively with internal and external customers, both verbally and in writing., • Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!), • You have a can-do attitude and the ability to work effectively in a collaborative environment., • You embody our Property Team Mission of Customer, Consistency and Community (Norms)., • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right., • Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience. Our community normsGreat people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business: We own it.We make it better.We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov. If you don’t meet 100% of the above qualifications, we still encourage you to apply! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you decide to accept it... Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Director of Experience will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Director of Experience who can help us get there. We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing... In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Your day-to-day: Lead a flock of passionate Guest Servies/Front Office department that aim to provide exceptional guest experiences, while performing within financial guidelines., • Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach your staff the proper culture., • Ensure staff have complete knowledge of the following at all times., • Hotel features/services, hours of operation., • All room types, numbers, layout, décor, appointments & location., • All room rates, special packages and promotions., • Daily house count and expected arrivals/departures., • Room availability status for any given day., • Scheduled daily group activities., • Use excellent communication skills with guests and staff including verbal, written and body language., • Learn and teach all aspects of front office technical systems (HMS, EAM, Guestware, GoConcierge, etc)., • Use excellent communication skills with guests and staff including verbal, written and body languag, • Cultivate the check-in and check-out process and ensure staff are following the correct procedures., • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures., • Ensure that staff adhere to the following cashiering procedures:, • Process allowances, • Make change for guests, • Post charges, • Settle Room accounts, • Run closing reports, • Count bank at end of shift, • Complete designated cashier reports, • Drop Receipts, • Secure Bank, • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies., • Ensure that staff follow the proper banking procedures., • Communicate timely and in a responsive manner via digital device., • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay., • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service., • Be creative and think outside the box to create memorable experiences for our guests., • Ensure that staff work well on a team or independently while being accountable for work performed. Build a good working culture among team members., • Enthusiastically describe details of food dishes and beverages available in all F&B outlets., • Provide support to Housekeeping, Engineering, and Security Departments., • Ensure proper operations of the Valet Team., • Adhere to security procedures to ensure our guest’s safety., • Highly organized, anticipating needs and over delivering wherever possible., • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!, • Hire, train and help the teammates development, including coaching, counseling and discipline., • Maintain compliance with Virgin Hotels’ standards and regulations to ensure safe and efficient operation of the hotel., • Directs or prepares all financial reports in accordance with Virgin Hotels’ requirements meeting various due dates and deadlines., • Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationship among team members and promote maximum morale, productivity and efficiency (Executive Committee, Sales & Service, Credit, etc.) What qualities are we looking for? You’ve got skills? If you can perform the following, then you have come to the right place... • Input and access data in various computer systems, • Understand guest inquiries and provide clear, concise responses, • Work with others like a rock star, while constantly advocating for your guests, • Communicate clearly in verbal and written English, • Work cohesively with other departments and co-workers as part of a team, • Focus attention on details, • Maintain confidentiality of all guests and hotel information, • Maintain a neat, clean and well-groomed appearance per hotel standards, • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties, • Adhere to hotel policies including but not limited to attendance, safety, behavior Background must-have: • Current, legal and unrestricted ability to work in the United States, • Associate or Bachelor’s degree required., • Minimum of three years of Front Office Management experience., • Ability to compute accurate mathematical calculations., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient computer knowledge., • Experience with HMS, preferred.

Job DescriptionPOSITION SUMMARYThe Director of Operations is a senior hotel leader responsible for overseeing the day-to-day performance of the property's operational departments. Reporting to the General Manager, this position ensures consistent service delivery, strong departmental coordination, efficient use of labor and resources, a safe and well-maintained environment, and an exceptional guest experience. The Director of Operations provides direct leadership to operational department heads and serves as the primary operational leader in the General Manager's absence.ESSENTIAL RESPONSIBILITIESDirect and oversee the daily operations of Front Office, Housekeeping, Engineering, Security, Guest Services, and other operational departments as assigned.Ensure all operational departments consistently meet or exceed company standards for service, cleanliness, safety, productivity, and guest satisfaction.Lead, coach, and develop department heads and managers, establishing clear expectations, accountability, and follow-through.Conduct regular inspections of guest rooms, public spaces, back-of-house areas, building systems, and service touchpoints; ensure deficiencies are addressed promptly.Monitor guest feedback, service recovery activity, operational performance, and departmental results; identify trends and implement practical improvements.Handle escalated guest concerns professionally and ensure appropriate resolution, documentation, and follow-up.Coordinate hotel operations across departments to ensure readiness for high occupancy periods, groups, events, VIP arrivals, and business demands.Partner with the General Manager to achieve operational and financial objectives through effective scheduling, labor management, purchasing controls, productivity, and expense oversight.Provide operational input for annual budgets, forecasts, capital needs, and departmental action plans.Oversee staffing levels and management coverage to ensure the hotel is appropriately supported at all times.Partner with Human Resources on recruitment, onboarding, training, performance management, employee relations, succession planning, and compliance matters.Ensure compliance with company policies, standard operating procedures, collective bargaining obligations where applicable, and all relevant legal, safety, and regulatory requirements.Promote a positive, respectful, service-oriented workplace culture focused on teamwork, employee engagement, accountability, and continuous improvement.Lead operational meetings and communicate priorities, expectations, and follow-up items clearly to the management team.Oversee emergency preparedness and support the hotel's response to operational disruptions, safety incidents, and other urgent situations.Identify and recommend new processes, technology, or operating practices that improve quality, efficiency, safety, guest satisfaction, or cost management.Assume responsibility for overall hotel operations in the absence of the General Manager.Attend required hotel and corporate meetings and trainings, and perform other duties as assigned.REQUIRED SKILLS AND KNOWLEDGEComprehensive knowledge of hotel operations, including Front Office, Housekeeping, Engineering, Security, Guest Services, and Food & Beverage where applicable.Strong leadership, coaching, and team-development skills, with the ability to build accountability across multiple departments.Solid financial and operational acumen, including budgeting, forecasting, labor management, productivity, purchasing, and expense control.Excellent communication, organization, presentation, interpersonal, and conflict-resolution skills.Ability to analyze operational information, identify root causes, make sound decisions, and implement effective solutions.Ability to prioritize multiple business needs while remaining calm, professional, and responsive in a fast-paced environment.Working knowledge of hotel property management systems, service platforms, operational reporting tools, and Microsoft Office, including Word, Excel, Outlook, and PowerPoint.Ability to maintain confidentiality, exercise sound judgment, and communicate respectfully with guests, employees, vendors, and business partners.Professional image and conduct consistent with the expectations of a senior hotel leader.QUALIFICATIONSBachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent hotel leadership experience may be considered.Minimum of five years of progressive hotel management experience, including responsibility for multiple operational departments.Previous experience as a Director of Rooms, Assistant General Manager, Director of Operations, or comparable senior hotel operations leader preferred.Demonstrated experience improving guest satisfaction, operational execution, employee engagement, and cost control.Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays, based on hotel needs.PHYSICAL AND WORK REQUIREMENTSAbility to stand, walk, sit, and move throughout the hotel for extended periods.Ability to inspect guest rooms, public areas, back-of-house spaces, and operational equipment.Ability to lift, carry, push, pull, or place objects weighing up to 25 pounds, with or without reasonable accommodation.Ability to respond to operational needs throughout the property and work in varying indoor environments.Ability to travel locally for meetings, training, or business needs when required.

Job Description We are currently seeking an Assistant Chief Engineer for the upcoming opening of this new hotel. The Assistant Chief Engineer reports to the Chief Engineer and is responsible for the day-to-day operations of the engineering team. In the absence of the Chief, the Assistant Chief will assume the hotel's administrative, financial, and operating aspects as they relate to engineering. The Assistant Chief Engineer will maintain and supervise the hotel's maintenance operations, encompassing refrigeration, heating, plumbing, heating and cooling systems, energy controls, and energy efficiency. The position is also responsible for maintaining standards as required by the city and the brand. Ideal candidates will have experience with major brands and a positive, solution-oriented focus. This position requires flexible scheduling, including availability on weekends, evenings, and holidays. Expectations • Provides professional and courteous service to all guests at all times., • Supervises maintenance operations, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generator, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased, or managed by the hotel., • Monitors electric, gas, oil, and water consumption on a prescribed basis., • Monitors inventory levels, ordering new supplies as needed and maintaining a log of supplies used and purchased., • Ensures that all purchased services, including electrical, plumbing, and cleaning, are performed to exceed exhibitor and client expectations., • Supervises assigned associates. Assists with departmental scheduling., • Ensures all projects are completed according to specifications and within the specified timeframe., • Works closely with Housekeeping to ensure coordination of activities., • Maintains an ongoing preventive maintenance program for guestrooms, meeting rooms, public spaces, back-of-house areas, kitchens, and all hotel equipment., • Ensures the cleanliness and orderliness of all workspaces and storage areas., • Covers the Departmental Responsibilities whenever the Chief is unavailable or absent., • Interacts and has familiarity with City Agencies, including the NYC DOB, FDNY, and NYC DOH. Assists the Chief Engineer with local law compliance., • Attends staff and departmental meetings., • Completes projects as determined by the Chief Engineer. Qualifications • At least 3 years of progressive facilities management experience in a hotel or a related field, • High School Diploma, • HVAC, electrical, plumbing, boiler operations, and general maintenance skills are required., • Plan and direct the work of others., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve the safety of others., • Work with different kinds of people., • Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, and seeing. Language Skills: Must have developed language skills to the point of being able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Use correct English and a well-modulated voice to speak with poise, voice control, and confidence. Licenses: Must be FSD, S-12, and S-13 certified or obtain certification within 18 months of the hire date. *The anticipated compensation range for the position is $70 to $75K per year. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job, years of experience in the required industry, education, and other relevant qualifications.

Job Description Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Per Diem Event Captain Location: The Warren Street Hotel Position Type: Per Diem Reports To: Head of Event Sales Job Description: We are looking for a confident, detail-oriented, and hospitality-driven Event Captain to join our growing Events team. This is a per diem position reporting directly to the Head of Event Sales, and is a fantastic opportunity for someone who thrives in a fast-paced, high-standard environment and wants to be part of building something special from the ground up. Duties & Responsibilities: • Lead the Events team on the floor during private events, overseeing operations from setup through breakdown., • Ensure all events are executed to the highest standards of service, consistent with the Firmdale Hotels brand., • Conduct pre-event inspections to ensure event spaces, equipment, and service stations are fully prepared., • Supervise event setup, service, and breakdown, ensuring smooth execution and attention to detail., • Manage event inventory and par levels, ensuring all supplies and equipment are organized and event-ready., • Handle last-minute changes with confidence while maintaining a seamless guest experience., • Communicate effectively with Events Sales, Culinary, Stewarding, Housekeeping, Engineering, and Food & Beverage teams to ensure flawless event execution., • Serve as the primary point of contact during events, anticipating guest needs and resolving concerns promptly and professionally., • Coach and support team members to maintain consistency, accountability, and exceptional service standards., • Complete post-event responsibilities, including inventory reconciliation, room reset, and reporting maintenance or operational issues., • Perform other duties as assigned to support the Events department and hotel operations. Requirements: • Minimum of 2 years of hands-on event operations experience, preferably in a supervisory or Captain role within a luxury hotel, private dining, banquet, or upscale hospitality environment., • A confident and inspiring leader who provides clear direction, motivates the team, and remains calm and composed in a fast-paced environment., • Exceptional organizational and time management skills, with meticulous attention to detail., • Ability to adapt quickly to last-minute changes while maintaining professionalism, composure, and a guest-focused mindset., • Highly self-motivated, disciplined, and organized, with the ability to take full ownership of responsibilities and perform effectively with minimal supervision., • A genuine passion for hospitality and a commitment to delivering exceptional, memorable guest experiences., • Strong understanding of banquet operations, including event setup standards, service sequence, room configurations, and inventory management., • Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments., • Flexible availability to work evenings, weekends, holidays, and varying schedules based on business needs. What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Job DescriptionDescription: As our Director of Operations, you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability. Requirements: Job Requirements: • Ensure that departments achieve or exceed guest's service expectations, • Prepare team member schedules in accordance with budgets and business forecasts, • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed, • Recommend local attractions and restaurants for guests to visit, • Inform guests of all hotel services and amenities, • Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems, • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions, • Work with other departments to ensure operations are running smoothly in tandem with one another, • Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types Job Qualifications: • Ability to operate hotel POS and PMS Systems, • Ability to multitask, prioritize and manage time, • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service, • Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description JOB TITLE: Chief Engineer REPORTS TO: General Manager SUPERVISES DIRECTLY: Maintenance Associates Purpose for the Position: To maintain and supervise the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel., • Monitors electric, gas, oil and water consumption on a prescribed basis., • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates: hiring, terminations, performance evaluations and development., • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Trains center staff in emergency procedures., • Aids and instructs craftsmen in scheduling work, ordering material and completing assignments by a specified date., • Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work., • Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts., • Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment., • Performs inventory and purchasing duties as required., • Develops department budget., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Acts as Administrator on Duty as required., • Conducts monthly department meetings., • Attends weekly staff meetings., • Complete projects as determined by the General Manager. To do this kind of work, you must be able to: • Understand the technologies required in the work you are directly., • Plan and direct the work of others, either directly or through lower level supervisors., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others., • Work with different kinds of people., • Be available on nights, weekends and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job DescriptionDescription: Summary The Breakfast Attendant sets-up, maintains, and breaks down the breakfast buffet and assists the guests as needed to ensure that all foods are properly served while providing guests with excellent customer service. Essential Functions • Set-up buffet according to procedures and brand standards, • Maintain buffet throughout the service period, restock buffet items as needed and have all food items and utensils out in a timely manner., • Inform Management of any items that need replenishing on the buffet as needed., • Assist guests; help serve as needed and respond to questions., • Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen or coolers., • Monitor dining room area continuously and attend to spills, waste on floors, or other housekeeping needs of the area., • Perform side work duties as needed., • Ensure uniform and personal appearance is clean and professional., • Welcome and acknowledge all guests according to company standards., • Anticipate and address guest’s service needs. Requirements: Required Skills & Experience • Food service experience preferred., • Hotel experience preferred., • Attention to detail, • Verbal and written communication skills. Work Environment This job operates in an indoor hotel and kitchen environment. This job continuously uses standard food service and cleaning equipment and chemicals. This job is occasionally exposed to fumes, gases, odors, dust, and biohazards. Physical Demands While performing the duties of this job, the employee is continuously required to stand; walk; sit; use hands to handle or feel objects, supplies or equipment; reach with hands and arms overhead and below the knees including bending, twisting, pulling and stooping; climb stairs; communicate or listen. The employee must frequently lift, carry, push, pull or place cleaning food products and supplies, up to 30 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Breakfast Attendant- Part Time Location: Comfort Inn Brooklyn Pay Rate: $18/hr SUMMARY: In this role, you will be responsible for setting up, maintaining, and breaking down the breakfast service area, ensuring guests receive a fresh, welcoming, and efficient breakfast experience each morning. We are looking for individuals who are genuinely passionate about hospitality, take pride in cleanliness and presentation, and enjoy creating a warm start to a guest's day. RESPONSIBILITIES: Breakfast Set-Up & Presentation • Set up the breakfast area prior to opening, including food stations, beverage stations, dishware, and seating areas., • Prepare and display food items in accordance with hotel standards and brand presentation guidelines., • Ensure hot and cold food items are held at proper temperatures throughout service., • Label all food items clearly, including allergen information where applicable. Guest Relations & Service Excellence • Greet all guests warmly as they arrive for breakfast and create a welcoming, positive atmosphere., • Respond promptly to guest requests, dietary needs, and special accommodations., • Monitor the breakfast area throughout service, restocking food, beverages, and supplies as needed., • Clear and reset tables promptly to maintain a clean and inviting dining environment., • Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. Inventory & Supply Management • Monitor food and supply levels and communicate replenishment needs to the kitchen or Food & Beverage Manager., • Assist with receiving, storing, and rotating breakfast inventory following FIFO (first-in, first-out) standards., • Track and report waste and spoilage to minimize loss., • Complete daily inventory counts and logs as required. Communication & Interdepartmental Coordination • Maintain clear communication with the kitchen, Housekeeping, and Front Desk to address guest needs efficiently., • Log guest requests, complaints, and notable incidents accurately in the shift communication log., • Relay food allergy notes, special requests, and supply shortages to relevant departments., • Support the Manager on Duty (MOD) by communicating breakfast area status during the shift. Safety, Security & Compliance • Follow all food safety and sanitation standards, including proper food handling, storage, and temperature control., • Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency., • Adhere to all brand franchise standards, hotel policies, and applicable health and regulatory requirements at all times., • Report any suspicious activity, safety hazards, or equipment issues to management immediately., • Ensure the breakfast area, kitchen equipment, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties • Complete all required shift paperwork, reports, and logs accurately and on time., • Operate and maintain breakfast equipment such as coffee machines, waffle makers, and warming units., • Break down and thoroughly clean the breakfast area at the close of service, including all equipment and surfaces., • Assist with administrative tasks as assigned by General Manager., • Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This position requires prolonged periods of standing and walking throughout the shift. The associate must be able to frequently bend, stoop, reach, push, pull, lift, and carry items weighing up to 25 pounds. The role requires the ability to safely handle food, supplies, serving equipment, and trash; perform routine cleaning tasks; and work in a fast-paced kitchen and dining environment with exposure to hot equipment, cleaning products, and varying temperatures. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 pounds\nCompany Description The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience. The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Room Attendant Location: The Warren Street Hotel Position Type: Non-exempt Reports To: Head Housekeeper Job Description: Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel Duties & Responsibilities: • Highly attentive to small details, • Work as part of a team, • Good communication with supervisor, • Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s, • Good understanding of Firmdale’s customer service, • Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements, • Ensure security of any assigned guest room keys, • Inform your supervisor and log immediately of any lost property items found, • Report immediately any damages or maintenance issues to Floor Manager, • Understand the DND procedure, • Work at an efficient pace to ensure guests rooms are completed on time, • Liaise with the linen porters regarding what linen and equipment is needed in the pantry, • React to any guest requests, • Ensure that rooms not serviced are reported to the Floor Manager, • Ensure your pantry is clean, • Knowledgeable of all the different types of beds and linen, to be used accordingly, • Make bed as per Firmdale SOP’S, • Bring reject or abused linen to the attention of the Floor Manager, • Replace guest supplies and towelling as per Firmdale’s SOP’s, • Report any guest requests to the Floor Manager, • Check just before the end of your shift if any rooms require service, • Knowledgeable of hotel fire and emergency procedures, • Maintain a clean, safe hazard free work environment at all times, • Keep corridors, stairways and all public and working areas clean and tidy at all times, • Understand the emergency procedures for the entire Hotel, • Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out, • Maintain high standard of personal hygiene and appearance at all times, • To be polite and deferential to guests at all times, • To have thorough knowledge of the hotel and the company, • To carry out any other reasonable duty to assist in the smooth running of the company What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Job DescriptionAbout Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! T.E.A.M = Together Everyone Achieves More About the Role: Are you an organized and self-motivated multi-tasker with a passion for cleanliness? We are seeking reliable and detail-oriented Housekeepers to join our TEAM! Your infectious enthusiasm, genuine smile, attentive service, and passion for cleanliness will shine and set the tone for an unforgettable guest experience. Advancement Opportunities and Professional Career Path: • Operations Manager • Housekeeping Manager • Executive Housekeeper Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in their associates? Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow; YOU could achieve a management opportunity in less than one year! What’s Your More? Full-Time positions are benefits eligible, including time off; travel discounts, medical, and other insurance options are also available. Responsibilities: • Cleaning and arranging guest rooms, • Washing dirty bedding, clothing, and linen, • Stocking and maintaining an inventory of housekeeping supplies, • Dusting furniture or fixtures and polishing them, • Scrubbing and sanitizing showers, bathtubs, toilets, countertops, and sinks, • Vacuuming and cleaning carpets, doormats, and rugs, • Reporting breakages, damages, and safety issues for repairs Requirements: • Prior experience in a hotel setting or in a similar role is ideal, but willing to train the right person. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!, • Must be able to work a flexible schedule including weekends, evenings, and holidays, • Able to lift and carry up to 50 lbs, • Able to stand and walk for extended periods, • Ability to lift, push, or pull heavy equipment, and stand, walk, bend, stoop, kneel for extended periods of time with or without reasonable accommodation, • Excellent English communication skills and able to read, write, and speak fluently, • Bi-lingual (English and Spanish speaking) is a plus In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Job Description To work with Head Housekeeper and the Deputy Head Housekeeper to manage the team and ensure Firmdale's exceptional standards are sustained. To supervise all members of the Housekeeping staff and ensure that all rooms and public areas are cleaned at all times. MAIN DUTIES: • Supervise the Room Attendants and Public Area Cleaner in cleaning to the standard required, • Organize the Room Attendants and Porters daily duties and supervise to ensure maximum output, • Ensure that all Guest complaints are dealt with professionally, promptly, and efficiently, • Carry out daily duties as directed by the Head Housekeeper, • Deal with lost property promptly and efficiently in ordinance to the hotel procedure, • Ensure that lost properties are logged in as per standard into Go Concierge platform, • Keep corridors, stairways, and all public/working areas clean and tidy at all times, • Assign special duties to Room Attendants, Public Area Cleaners, and Porters, • Control and supervise the issues of keys and pagers to all the Housekeeping staff on a daily basis, • Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up, • Ensure that any repairs to soft furnishings are dealt with promptly and followed up on, • Complete all paperwork and records in accordance with departmental procedures, • Monitor and update the computer system on the room status, • Reporting of room deviancies to relevant departments, • Flexible schedule REQUIREMENTS: • Previous experience as a Floor Supervisor in a luxury hotel, preferably in NYC, • Ability to mentor and inspire team members, • Exceptional organizational and administrative skills, • Friendly demeanor, • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure, • Exceptional attention to detail, • Great communication skills, • Computer literate EMPLOYEE BENEFITS: • Paid vacation, sick, and personal days, • Medical, Dental, Vision and Life Insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description Position Summary The Linen Porter is responsible for ensuring all allocated areas are stocked, organized, and cleaned to Firmdale's exceptional standards. This role assists Room Attendants and the wider Housekeeping team with specific departmental tasks, and requires a hands-on, detail-oriented team player who takes pride in maintaining a clean, safe, and well-stocked hotel environment. Key Responsibilities Stock & Linen Management • Receive incoming deliveries and store them correctly., • Distribute and maintain stock levels in all linen closets., • Sort and separate dirty linen for collection by the Laundry Company., • Deliver extra beds, baby cots, and other guest-requested items to rooms., • Carry out daily duties as directed by the Head Housekeeper, Assistant Housekeeper, and/or Floor Manager. Cleaning & Guest Areas • Assist Room Attendants in maintaining guest rooms, public areas, and back-of-house areas to 5-star standards., • Carry out spring cleaning of all areas of the hotel as directed by the Head Housekeeper., • Carry out high dusting., • Clean and vacuum allocated areas., • Move furniture as directed., • Shampoo carpets and upholstery as directed., • Keep corridors, stairways, and all public and working areas clean and tidy at all times. Communication & Relationships • Promptly answer the designated pager and maintain good communication with supervisor., • Communicate with the housekeeping management team regarding daily duties to be completed and when they are done., • Work as part of a team, always supporting other members of the Housekeeping staff., • Inform the Floor Manager immediately of any lost property items found., • Report immediately any damages or maintenance issues to the Floor Manager., • React promptly and respond to any guest requests, or refer them if necessary., • Consistently demonstrate Firmdale Core Values: Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience. Health, Safety & Security • Maintain a clean, organized, safe, and hazard-free workplace., • Have a good understanding of Health and Safety regulations, and fire and emergency procedures., • Be knowledgeable of housekeeping equipment and its proper use., • Follow security procedures to protect both guest and hotel property., • Ensure security of any assigned guest room keys and pager., • Understand the DND procedure., • Be knowledgeable of housekeeping etiquette as per Firmdale's SOPs., • Have a good understanding of Firmdale's customer service, being polite and deferential to guests at all times., • Have a thorough knowledge of the hotel and the company., • Carry out any other reasonable duty to assist in the smooth running of the company. Requirements & Qualifications • Ability to bend, twist, push, and pull furniture., • Ability to lift up to 25 pounds, 50 pounds with assistance., • Ability to work safely with cleaning chemicals and materials., • Ability to communicate verbally and in writing, using systems to update room status., • Maintain a high standard of personal hygiene and personal appearance consistent with uniform standards at all times. Key Competencies • Attention to detail, • Team collaboration, • Reliability and punctuality, • Enthusiasm and passion for service, • Resilience under pressure Working Conditions • Physical handling of linen, furniture, and cleaning equipment., • Work across guest floors, public areas, and back-of-house areas., • Frequent exposure to cleaning chemicals and materials., • Standing, walking, bending, and lifting for extended periods., • Flexible working hours as scheduled by the department. Experience / Education • 2+ years of experience cleaning in a hospitality and/or residential setting, or a strong passion for cleaning with excellent attention to detail. Employee Benefits • Paid vacation, sick, and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs Please note that this job description is not an exhaustive list of tasks and duties, but serves only as a guideline for daily duties, which may change from time to time.

Job Description Our Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview The PM Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team. Essential Job Functions: • Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas, • Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction, • Supervise Housekeeping and Valet team members development, • Ensure equipment and cleaning supplies are safe and secure, • Inspect public areas, accommodations, and back-of-house areas in a timely fashion, • Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed, • Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants, • Monitor all V.I.P.'s, and special requests, • Respond to and follow up on Hotel & Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested., • Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed., • Issue daily assignments to Team Members according to occupancy and preferences, • Properly train and re-train employees based on established standards. Administer follow ups accordingly, • Strongly focused on FORBES Evening Service Standards, • Drive Productivity to ensure that credits are met, • Oversee rooms preparation for the following day Skills, Education and/or Certifications • Bachelor’s Degree or Equivalent., • Three to Five years in a similar role in luxury NYC hotels., • NYC Union experience required., • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding., • Prior guest relations training., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision., • Ability to think quickly and act appropriately in emergency situations., • Perform well under pressure situations, time demands, and work overtime when needed., • Punctuality and regular and reliable attendance., • Interpersonal skills and the ability to work well with co-workers and the public., • General computer knowledge and ability to enter work orders, make notes, etc. or related systems., • Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays) This position will need to work a minimum of 12 months as a PM Housekeeping Manager before transitioning to another shift/department This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description JOB TITLE: Room Attendant REPORTS TO: Housekeeping Supervisor Essential Responsibilities: • Clean guestrooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met., • Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers., • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas., • Dust and polish furniture and equipment., • Keep storage areas and carts well-stocked, clean, and tidy., • Use only approved chemicals and follow all hotel safety standards., • Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items., • Sort, count, and mark clean linens, and store them in linen closets., • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary., • Disinfect equipment and supplies, using germicides or steam-operated sterilizers., • Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors., • Complete 16 rooms per day per hotel standards established by hotel management. Required Knowledge: Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Physical Requirements: Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description JOB OVERVIEW The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution. This position has an annual compensation of $85,000 per year. DUTIES AND RESPONSIBILITIES Lead daily housekeeping operations, managing team assignments and productivity expectations. Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness. Train team members on Faena service standards, safety, chemical handling, and room care techniques. Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates. Ensure department compliance with DOH, OSHA, and property-wide sanitation policies. Assist with hiring, onboarding, scheduling, and team development initiatives. Monitor inventory levels and ordering of linens, guest supplies, and amenities. Support VIP and special guest room preparation and follow-up service. Maintain lost & found documentation and property-wide cleanliness inspections. Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery. Qualifications Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role. Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.). Experience in union environments preferred. Strong understanding of NYC DOH and OSHA compliance requirements. Bilingual preferred (Spanish/English). High school diploma or equivalent required; Hospitality degree preferred. SKILLS High attention to detail and service presentation. Leadership presence and team development capabilities. Excellent problem-solving and conflict resolution. Ability to manage multiple priorities in a fast-paced setting. Effective communication and time management. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description About the Role: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. This role involves managing a team of housekeeping staff, coordinating schedules, and maintaining high standards of cleanliness and hygiene throughout the facility. The Housekeeping Manager will develop and implement effective cleaning procedures, monitor inventory of cleaning supplies, and ensure compliance with health and safety regulations. Additionally, this position requires collaboration with other departments to support overall guest satisfaction and operational efficiency. Ultimately, the Housekeeping Manager plays a critical role in enhancing the guest experience by maintaining impeccable standards and fostering a motivated, well-trained housekeeping team. Minimum Qualifications: • High school diploma or equivalent., • Minimum of 3 years of experience in housekeeping or hospitality management, with at least 1 year in a supervisory role., • Strong knowledge of cleaning techniques, chemicals, and equipment., • Ability to manage and motivate a diverse team effectively., • Excellent organizational and communication skills. Preferred Qualifications: • Associate’s or Bachelor’s degree in Hospitality Management or related field., • Experience working in a hotel, resort, or large hospitality environment., • Certification in housekeeping management or related professional training., • Proficiency with housekeeping management software and inventory control systems., • Knowledge of OSHA and other relevant health and safety regulations. Responsibilities: • Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces., • Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards., • Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness., • Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs., • Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction., • Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies., • Prepare reports on housekeeping operations, staffing, and budget management for senior management review. Skills: The Housekeeping Manager utilizes strong leadership and interpersonal skills daily to guide and motivate the housekeeping team, ensuring tasks are completed efficiently and to high standards. Organizational skills are critical for managing schedules, inventory, and workflow to maintain smooth operations. Communication skills are essential for coordinating with other departments and addressing guest concerns promptly and professionally. Problem-solving abilities help in quickly resolving operational challenges and improving processes. Additionally, knowledge of cleaning techniques and safety regulations ensures compliance and promotes a safe working environment for all staff.

Job Description The iconic Elysee New York is seeking an experienced Hotel Housekeeping Manager. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand. The Hotel Housekeeping Manager will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: • Highly competitive annual salary based on experience, • Possible bonus eligibility, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: Leadership & Team Management • Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff, • Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement, • Conduct regular performance evaluations and provide coaching and feedback, • Ensure proper staffing levels and scheduling aligned with occupancy and business needsOperations & Quality Assurance, • Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property, • Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards, • Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens, • Ensure proper handling and maintenance of equipment and assetsGuest Experience, • Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail, • Address guest requests, concerns, and special preferences promptly and professionally, • Collaborate with Front Office and other departments to ensure seamless guest experiencesFinancial & Administrative Management, • Manage departmental budgets, labor costs, and productivity metrics, • Analyze performance data and implement strategies for operational efficiency, • Maintain accurate records, reports, and compliance documentationHealth, Safety & Compliance, • Ensure compliance with all health, safety, and sanitation regulations, • Maintain knowledge of OSHA standards and safe work practices, • Lead sustainability initiatives, including waste reduction and eco-friendly practicesREQUIRED SKILLS/ABILITIES:, • A minimum of 2 years of experience at a Luxury NYC Market Hotel is required., • Must have Hotel and Gaming Trades Council, AFL-CIO experience., • Must have experience working with unionized teams and knowledge/understanding of union contracts., • Must have experience with LQA / Forbes standards., • Certification in housekeeping management or hospitality operations, • Proven leadership, communication, and organizational skills, • Financial acumen with experience managing budgets and labor costs, • High attention to detail and commitment to excellence, • Ability to work flexible schedules, including weekends and holidays, • Bilingual or multilingual abilities are preferred., • Strong knowledge of luxury service standards and hotel operations, • Proficiency in hotel management systems

Job DescriptionPosition Overview The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring a safe work environment, exceptional cleanliness standards, and outstanding guest service. This role works closely with the Executive Housekeeper to maximize guest satisfaction, protect hotel assets, and support efficient departmental operations. Reports To: Director of Housekeeping What You'll Do • Supervise, motivate, coach, and support the housekeeping team to ensure exceptional performance and productivity., • Inspect guest rooms, public areas, back-of-house spaces, and turndown service to ensure hotel cleanliness and brand standards are consistently met., • Assign daily work schedules, communicate priorities, and coordinate special guest requests to ensure seamless operations., • Issue and monitor housekeeping supplies and equipment while maintaining inventory control and minimizing waste., • Respond promptly and professionally to guest requests, concerns, and service recovery opportunities., • Maintain accurate Lost & Found records and assist guests with inquiries regarding misplaced items., • Support emergency preparedness by implementing safety procedures and ensuring team compliance with hotel policies., • Promote a safe, positive, and respectful work environment while adhering to all health, sanitation, and safety standards., • Maintain reliable attendance and flexibility to work weekends, holidays, and varied shifts as business demands., • Perform other duties as assigned to support the housekeeping department and overall hotel operations.What We're Looking For, • Previous housekeeping experience in a hotel environment, with supervisory experience preferred., • Strong leadership, communication, and organizational skills., • Exceptional attention to detail and commitment to cleanliness and quality., • Ability to coach, motivate, and develop team members., • Excellent guest service and problem-solving abilities., • Ability to work independently while managing multiple priorities., • Basic computer and record-keeping skills., • Ability to stand, walk, bend, lift, and move throughout an entire shift., • Flexibility to work mornings, evenings, weekends, and holidays as needed.Why Join DoubleTree by Hilton Newark Airport? At DoubleTree, we believe every great guest experience begins with a great team. We offer a supportive work environment where your leadership is valued, your contributions are recognized, and your career can grow. Join a hospitality team committed to excellence, teamwork, and creating memorable experiences—starting with our signature warm welcome. Ready to lead a team that makes every stay feel like home? Apply today and become part of the DoubleTree by Hilton Newark Airport family!

Job DescriptionJoin Our Team as a Housekeeping Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and ensure they have a comfortable stay? Join HI USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for a full time Housekeeping Associates who will help maintain our hostel's welcoming and clean environment, enhancing the guest experience. Position Details: Pay: $18.85 per hour Shifts: 8:00 AM - 4:00 PM & 4:00 PM – 12:30 AM; flexibility to work both shifts required. Type: Full-time, benefit-eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Paid time off, • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment Responsibilities: • Clean and prepare guest rooms, dorms, and bathrooms to meet our high standards, • Mop, vacuum, and sweep floors and hostel grounds daily, • Perform laundry duties including washing, sorting, folding, and restocking, • Change and wash bed linens, bedspreads, blankets, and towels as needed, • Wash and store kitchen dishes and utensils, • Clean and disinfect sinks, toilets, and showers; restock soap and toilet paper, • Wash windows and window coverings as needed, • Dust all surfaces, furniture, and fixtures in rooms and hallways, • Empty trash and recycling bins daily, • Report any broken items to management, • Assist in maintaining housekeeping supply inventory, • Light maintenance and groundskeeping as needed Skills/Qualifications: • Minimum six months of hostel or hotel houskeeping experience preferred, • Ability to work independently and as part of a team, • Customer service experience is a plus, • Strong attention to detail and ability to multi-task, • High school diploma or GED, • Willingness to work evenings, weekends, and holidays Physical Requirements: • Regularly required to sit, use hands and arms, • Frequently required to stand, walk, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and move up to 50 pounds, • Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus, • Noise level in the work environment is usually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Housekeeping Associate. Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Job Description JOB TITLE: Housekeeping Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development., • Assists the General Manager in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items., • Maintains productivity and labor cost goals., • Conducts formal inventories of linen, supplies, and equipment as required., • Participates in the ordering of supplies to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the General Manager. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends, and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Position Summary The Overnight Cleaner is responsible for ensuring all public and employee areas are cleaned and presented to Firmdale's exceptional standards overnight. This role assists with specific tasks within the Housekeeping department and requires an eager, detail-oriented team player who is comfortable working independently during overnight hours while maintaining excellent service and communication standards. Key Responsibilities Cleaning & Presentation • Mop, polish, and maintain all wood floors., • Clean public restrooms., • Clean and vacuum the event floor rooms and screening room., • Clean the hotel entrance and sidewalk., • Clean guest and service elevators., • Empty all office bins and canteen bins., • Clean staff locker rooms and canteen., • Clean the family room., • Clean the housekeeping office., • Clean the garbage room, taking bins out for garbage collection., • Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale's requirements. Guest & Laundry Services • Service rooms as per guest requests., • Make beds as per Firmdale SOPs., • Complete guest requests., • Wash, dry, and iron hotel and guest laundry when required., • List all employee laundry, including items going out for the day. Communication & Relationships • Maintain good communication with the overnight Duty Manager., • Report any guest requests to the overnight Duty Manager., • Inform the overnight Duty Manager of any lost property items found., • Report immediately any damages or maintenance issues to the overnight Duty Manager., • Answer the pager promptly., • Assist the overnight Duty Manager with any duties as assigned., • Work as part of a team., • Be knowledgeable of housekeeping etiquette as per Firmdale's SOPs, and of Firmdale's customer service standards. Health, Safety & Security • Maintain a clean, safe, hazard-free work environment at all times., • Be knowledgeable of the hotel's fire and emergency procedures., • Understand the emergency procedures for the entire hotel., • Follow security procedures to protect both guest and hotel property; be responsible for any keys given out., • Maintain a high standard of personal hygiene and appearance at all times., • Have a thorough knowledge of the hotel and the company., • Be responsible, while liaising with the Head Housekeeper, for your own development., • Carry out any other reasonable duty to assist in the smooth running of the company. Requirements & Qualifications • Highly attentive to small details., • Comfortable working independently and as part of a team during overnight hours., • Ability to work safely with cleaning chemicals and equipment., • Ability to communicate verbally and in writing. Key Competencies • Attention to detail, • Team collaboration, • Reliability, particularly during overnight hours, • Enthusiasm and passion for service, • Resilience under pressure Working Conditions • Overnight shift work., • Physical handling of cleaning equipment and laundry., • Frequent exposure to cleaning chemicals., • Standing, walking, bending, and lifting for extended periods. Experience / Education • Prior experience cleaning in a hospitality setting is preferred, or a strong passion for cleaning with excellent attention to detail. Employee Benefits • Paid vacation, sick, and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs Please note that this job description is not an exhaustive list of tasks and duties, but serves only as a guideline for daily duties, which may change from time to time.

Job Description Overview Opportunity: Assistant Director of Housekeeper Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction. Potential Career Path Director of Housekeeping – Assistant General Manager – General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety., • Answer inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns., • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures., • Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs., • Take inventory and submit periodic inventory orders to insure supplies are purchased timely., • Prepare required paperwork pertaining to departmental functions., • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction., • Develop and implement policies and procedures for the operation of the department or the hotel., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • Two years previous housekeeping supervisor experience required. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends or occasional alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Assistant Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Executive Housekeeper – Operations Manager – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures., • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety., • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns., • Prepare schedules based upon occupancy and assign duties to associates., • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner., • Prepare required paperwork pertaining to departmental functions., • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction., • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety)., • Maintain departmental expenses in line with budget as described by General Manager., • Ensure compliance with specific brand standards., • Be aware of and communicate service scores to drive improvement and higher guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed., • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • One year previous housekeeping supervisor experience required. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Trump International Hotel & Tower provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel and Tower seeks a Room Attendant to join our dynamic team. The Room Attendant is responsible for cleaning guest rooms as assigned and ensuring the hotel's established standards of cleanliness. The Room Attendant is responsible for reporting any maintenance deficiencies and handling guest requests. Qualifications • Prior housekeeping experience in a luxury hotel preferred, • Candidate must have good verbal communication and organizational skills, • Able to perform physical work through the day, • Able to work a flexible schedule, including weekends and holidays Equal Opportunity Employer We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law. Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Hourly Rate: $30.65 - $40.87

Job DescriptionHousekeeping Assistant Manager Full Time, Management Position About Us: At the Pierre Hotel, we curate unforgettable experiences. Nestled in the heart of the vibrant city that never sleeps, our historic hotel has been a beacon of luxury and hospitality for decades. With a commitment to excellence and a dedication to delivering unparalleled service, we've earned our place as a landmark in the hospitality industry. Position Overview: We are seeking an experienced and enthusiastic Housekeeping Assistant Manager to join our team and help to deliver the highest quality of service to our guests. The Housekeeping Assistant Manager will have the opportunity to solve problems, while remaining composed in challenging situations. Key Responsibilities: • Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel, • Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted, • Monitor daily assignments to ensure that proper quotas and standards are maintained, • Establish safe working conditions and practices, • Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies, • Work directly with outside contracted companies when on hotel premises, • Organize and participate in meetings with all staff on a regular basis, • Ensure all employees are exposed to constant refinement, training and development on an ongoing basis, • Assist with the update of all training material as needed, • Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner, • Oversee the start of housekeeping shifts in the morning and evening, • Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy, • Maintain good working relationships with all Department and Division Heads in the Hotel at all times, • Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures, • Participate in a consistent rooms inspection/Quality Control program which is monitored by the Director of Housekeeping, • Supervise the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel, • The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area, • Review all work orders submitted and ensure all orders are handled in a timely and professional manner, • Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed, • Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, storage closets.), • Assume operational responsibilities in the absence of the Director of Housekeeping., • Perform other tasks or projects as assigned by hotel management. Job Requirements & Qualifications: • At least 2 years previous Housekeeping management/supervisory experience in a luxury hotel environment, • College degree (preferred), • Strong computer skills, including Microsoft Office and knowledge of a property management system, • Ability to engage with the guests, • Prior Union experience a plus, • Great employee relations is necessary, • Strong attention to detail, • A positive attitude and ability to work well with a diverse staff, • Strong leadership and customer service skills, • Flexible schedule including overnights and weekends, • Multilingual a plus, • Ability to multitask and thrive in a fast-paced environment, luxury environment, • Strong communication and organizational skills. Why Join Us: • Be part of The Pierre hotel known for its commitment to excellence., • Collaborate with a passionate and dedicated team., • Competitive compensation and benefits package., • Opportunities for professional growth and development., • Experience the vibrant energy of New York City while working in the heart of it all. The Pierre Hotel is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive workplace for all.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the Executive Housekeeper. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job DescriptionDescription: Hotel Indigo Williamsburg is hiring a full-time Housekeeping Room Attendant. We are seeking reliable individuals who are able to work independently and diligently. Description Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations. Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc. Administration ·Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift. Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies. Report any items missing from rooms and suites. Report all items in need of repair to supervisor and maintain equipment used in work. Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes. All lost and found are to be taken to the office as soon as they are found. Support Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to accurately report information. Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Personal Effectiveness Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Always Conducts him\herself (acts and dresses) professionally; sets standards for all associates. Communication Understands and communicates the StepStone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Requirements These are required of every associate Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned. Benefits Competitive salary 401(k) with company match Health, Dental, Vision, and Life Insurance Paid Time Off & Holiday Pay Employee Hotel Discounts Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements: