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Job Description: Customer Success and Support Analyst at everyLIFE Technologies \n \n Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. \n \n Position Type: Permanent \n Location: Hybrid: Farnborough head office and Remote \n Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ \n Working Hours: Full time \n Start date: ASAP \n Reporting to: Head of Customer Experience \n \n We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. \n The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. \n \n About the role \n This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. \n You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. \n You will: \n\n • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role\n, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions\n, • Ensure customers receive an easy, memorable, and valued service across all touchpoints\n, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value\n, • Troubleshoot issues live with customers, often in real-time over the phone\n, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries\n, • Provide emergency support out of hours on a rotational basis (after initial onboarding period)\n, • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems\n, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers\n, • Research and interpret application log files and user behaviour to help diagnose issues\n, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams\n, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products\n\n \n You have: \n\n • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment)\n, • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment\n, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone\n, • Experience handling challenging conversations and confidently de-escalating frustrated customers\n, • The skillset to follow up with customers and deliver timely updates on tickets and cases\n, • Experience of working in a high-performing, busy team\n, • A logical approach, with good judgment to ensure the appropriate customer outcome\n, • Initiative to resolve customer issues and provide an exceptional service\n, • The ability to manage a varied workload\n, • A desire to increase your technical knowledge\n, • Willingness to contribute ideas, innovation and team spirit\n\n \n You may have: \n\n • Experience or interest in the Care industry\n, • An inclination to keep up with developments in technology and social care\n, • Experience using Salesforce, Intercom and Jira\n, • An ambition to continuously grow and develop\n\n \n Why join everyLIFE? \n Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! \n Our mission is to create effective tools and services that release the potential of care teams. \n Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. \n We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! \n Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. \n \n Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. \n \n If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com \n Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Associate Recruitment Consultant - White Collar Construction - Farnborough £27k-£30k per annum DOE + OTE Earnings Daniel Owen is looking for an Associate Recruitment Consultant / Recruitment Consultant to join the team at our Farnborough office. Specialising in permanent white-collar recruitment, this role will support the team across flourishing sectors. If you're seeking a sales job within growing industries, then keep reading! Your impact as an Associate Recruitment Consultant: Candidate Relationships: Not just over the phone, but face-to-face, you'll identify, develop and maintain candidate relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications, experience and career goals for permanent opportunities. Recruitment Support: Provide recruitment and administrative support, including maintaining databases and candidate profiles. Permanent Recruitment: Support the team with permanent white collar construction recruitment, helping to match high-quality candidates to suitable roles. Client Relationships: Build strong working relationships with existing clients, supporting repeat business and long-term partnerships. The Ideal candidate will be: A Proven Professional: Whether your background is in recruitment, sales, customer service or another target-driven environment, you know how to build relationships, get results and deliver a high-quality service. Motivated and Ambitious: You are driven to succeed, keen to develop your recruitment career and excited by the opportunity to influence your earnings with your work. Excellent Communicator: You're a brilliant communicator, both face-to-face and email, with the confidence to build strong relationships with candidates, clients and colleagues. Adaptable: You thrive in a fast-paced recruitment environment and can confidently pivot when priorities change. Organised: You are able to plan, structure, and manage tasks efficiently, staying organised to meet deadlines, support live vacancies, and achieve goals. Career-Focused: You are looking for more than a job; you want a long-term career where you can grow, develop and be in more control of your earnings within a supportive team. Our Benefits are second to none: Top Tier Holiday Allowance: Increasing holiday allowance for the first 5 years, to total 28, plus your birthday off and a day off for charitable endevours. Health and Well-Being: Private health care (Vitality), contributory pension and life assurance policy. Director Incentives: Quarterly lunch incentives and personal treat vouchers. Loyalty: Increased holiday with length of service and extra bonus payments on anniversary milestones. Jet-Setters Welcome: Multiple annual trips, with previous locations including Marbella, Prague and Portugal. Learning and Growth: We offer a Daniel Owen Academy for junior members of staff, taking you through 12 weeks of group sessions and one-to-one training. Senior members of staff also have their own coaching and development map, typically carried out by a board member. Financial Well-Being Support: Through our partnership with One Financial, Daniel Owen offers all employees the opportunity to work confidentially with financial experts and unlock their financial potential. Fast-Track Career: Our directors all climbed the ladder from within, as it's important for clear progression to be visible and achievable. Who Are we? For 40 years we've led the built environment with honest recruitment and a human approach. Working for us is a lot of laughs, and we've always looked to develop and reward our teams that enjoy this industry. Our plans are huge and we continue to grow, so if you envision a future where you're making an impact within a dynamic team, we would love to hear from you. Ready to take the next step? Apply today or if you you'd love a confidential chat about the DO life, please reach out to our Talent Acquisition Team about joining Daniel Owen us as an Associate Recruitment Consultant. REGION123

Restaurant Manager - Luxury Hotel- Live in available We are currently recruiting for an experienced and passionate Restaurant Manager to join a luxury hotel in Hampshire. This is an exciting opportunity for a hospitality professional who is passionate about exceptional food, outstanding service and leading a high-performing team. The successful Restaurant Manager will oversee the day-to-day operation of the restaurant, working closely with the Head Chef to deliver an exceptional farm-to-fork dining experience while ensuring the highest standards of hospitality are consistently achieved. The Perks The successful Restaurant Manager will receive: Excellent basic + great service Increased holiday allowance. Vitality healthcare cover. Employee Assistance Programme. Life assurance scheme. 50% discount across the restaurants. Enhanced company sick pay. Enhanced maternity and paternity pay. £1,000 Refer a Friend bonus. Monthly employee recognition scheme. Annual staff parties and social events. Complimentary meals on duty. Ongoing training and development, including opportunities to work alongside the Home Farm team. 50% discount on luxury skincare products. Access to an extensive online discount platform. Live in available The Place Located within a beautifully restored luxury hotel set amongst 400 acres of picturesque Hampshire countryside, this exceptional property is renowned for its seasonal, farm-to-fork philosophy and commitment to sustainable hospitality. The restaurant champions locally sourced produce, much of which is grown on the estate, creating a truly memorable dining experience that celebrates simplicity, provenance and the very best of British ingredients. The Person The successful Restaurant Manager will have: Previous experience as a Restaurant Manager within a luxury hotel or high-quality restaurant. A genuine passion for exceptional food, wine and hospitality. A strong understanding of sustainable, seasonal and farm-to-fork dining. Excellent leadership skills with the ability to motivate, train and develop a successful team. Experience managing the day-to-day operation of a busy restaurant. The ability to build strong relationships across departments and work closely with the kitchen team. Excellent communication and organisational skills. Immaculate presentation and exceptional attention to detail. A hands-on approach with a passion for delivering memorable guest experiences. If you're an experienced Restaurant Manager looking to join one of Hampshire's most prestigious luxury hotels, we'd love to hear from you. TPBN1_UKCT

Senior Pastry Chef de Partie - Luxury Country House Hotel , Live in available We are currently recruiting for a passionate and talented Senior Pastry Chef de Partie to join the pastry team at this stunning luxury country house hotel set within 400 acres of beautiful Hampshire countryside. This is an exciting opportunity to work in a truly seasonal kitchen, where much of the produce is sourced directly from the hotel's own kitchen garden. Working with exceptional ingredients, you'll help create beautiful desserts that celebrate the changing seasons, showcasing fresh fruits, herbs and produce grown on the estate. As Senior Pastry Chef de Partie, you will support the senior pastry team in delivering exceptional desserts across the hotel's award-winning restaurant, afternoon tea service and wider food offering, while continuing to develop your skills within one of the country's most unique luxury hospitality environments. The Perks As Senior Pastry Chef de Partie you can expect the following: Basic salary of £34,013 per annum 40-hour working week Live in available if required Approx. £7,800+ tronc per annum (based on full-time hours) Increased holiday allowance with length of service Vitality healthcare cover Employee Assistance Programme Life assurance scheme (up to 2x annual salary) 50% discount across food and beverage outlets Free meals whilst on duty Company sick pay Enhanced maternity and paternity pay £1,000 Refer a Friend bonus scheme Monthly employee recognition scheme Annual employee parties and events Access to online discount platforms Staff perks including product discounts and seasonal gifts Excellent training, development and career progression opportunities The Place This award-winning luxury hotel is set within 400 acres of beautifully restored Hampshire countryside, combining the elegance of a Georgian family home with a modern luxury hospitality experience. With sustainability and seasonality at the heart of its culinary philosophy, the hotel makes exceptional use of its on-site kitchen garden, allowing the pastry team to create elegant, ingredient-led desserts using the freshest produce available. From refined restaurant desserts to beautifully presented afternoon teas, every dish reflects creativity, precision and a genuine respect for the seasons. The Person The ideal Senior Pastry Chef de Partie will have the following: Previous experience as a Pastry Chef de Partie or an experienced Demi Chef de Partie ready to step up A genuine passion for pastry and seasonal, ingredient-led cooking Experience within a luxury hotel, premium restaurant or fine dining environment Excellent attention to detail and pride in presentation The ability to work calmly and efficiently in a busy kitchen A positive attitude with a willingness to learn and develop A team-focused approach and a passion for producing exceptional food If you're a passionate Senior Pastry Chef de Partie looking to further your career within one of Hampshire's finest luxury hotels, we'd love to hear from you. Apply today! TPBN1_UKCT

Recruitment Resourcer - White Collar Construction - Farnborough £27k-£30k per annum DOE + OTE Earnings Daniel Owen is looking for a Recruitment Resourcer / Trainee Recruitment Consultant to join the team at our Farnborough office. Specialising in permanent white-collar recruitment, this role will support the team across flourishing sectors. If you're seeking a sales job within growing industries, then keep reading! Your impact as a Recruitment Resourcer: Candidate Relationships: Not just over the phone, but face-to-face, you'll identify, develop and maintain candidate relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications, experience and career goals for permanent opportunities. Recruitment Support: Provide recruitment and administrative support, including maintaining databases and candidate profiles. Permanent Recruitment: Support the team with permanent white collar construction recruitment, helping to match high-quality candidates to suitable roles. Client Relationships: Build strong working relationships with existing clients, supporting repeat business and long-term partnerships. The Ideal candidate will be: A Proven Professional: Whether your background is in recruitment, sales, customer service or another target-driven environment, you know how to build relationships, get results and deliver a high-quality service. Motivated and Ambitious: You are driven to succeed, keen to develop your recruitment career and excited by the opportunity to influence your earnings with your work. Excellent Communicator: You're a brilliant communicator, both face-to-face and email, with the confidence to build strong relationships with candidates, clients and colleagues. Adaptable: You thrive in a fast-paced recruitment environment and can confidently pivot when priorities change. Organised: You are able to plan, structure, and manage tasks efficiently, staying organised to meet deadlines, support live vacancies, and achieve goals. Career-Focused: You are looking for more than a job; you want a long-term career where you can grow, develop and be in more control of your earnings within a supportive team. Our Benefits are second to none: Top Tier Holiday Allowance: Increasing holiday allowance for the first 5 years, to total 28, plus your birthday off and a day off for charitable endevours. Health and Well-Being: Private health care (Vitality), contributory pension and life assurance policy. Director Incentives: Quarterly lunch incentives and personal treat vouchers. Loyalty: Increased holiday with length of service and extra bonus payments on anniversary milestones. Jet-Setters Welcome: Multiple annual trips, with previous locations including Marbella, Prague and Portugal. Learning and Growth: We offer a Daniel Owen Academy for junior members of staff, taking you through 12 weeks of group sessions and one-to-one training. Senior members of staff also have their own coaching and development map, typically carried out by a board member. Financial Well-Being Support: Through our partnership with One Financial, Daniel Owen offers all employees the opportunity to work confidentially with financial experts and unlock their financial potential. Fast-Track Career: Our directors all climbed the ladder from within, as it's important for clear progression to be visible and achievable. Who Are we? For 40 years we've led the built environment with honest recruitment and a human approach. Working for us is a lot of laughs, and we've always looked to develop and reward our teams that enjoy this industry. Our plans are huge and we continue to grow, so if you envision a future where you're making an impact within a dynamic team, we would love to hear from you. Ready to take the next step? Apply today or if you you'd love a confidential chat about the DO life, please reach out to our Talent Acquisition Team about joining Daniel Owen us as an Associate Recruitment Consultant. REGION123

We give bright minds the tools to be truly creative and innovative.At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences.We’re a global group of passionate people at a company committed to leadin

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