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Service Desk Engineer – 1st Line \n Salary: Up to £29,000 per annum \n Location: South Tyneside \n \n My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. \n Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team. \n \n The Role \n\n • Act as the first line of support for IT issues via phone, email, and ticketing systems.\n, • Remotely troubleshoot hardware, software, and network problems, escalating when required\n, • Utilising strong knowledge of Microsoft 365\n, • Remote hardware maintenance and support\n, • Configure and support desktops, laptops, and mobile devices\n, • Keep tickets updated and resolved in line with SLAs\n\n \n The Person \n\n • Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment\n, • Strong knowledge of Windows OS, Microsoft 365, and Active Directory\n, • Holder of a current Microsoft certification (365, Azure etc.)\n, • Hold an up-to-date CompTIA A+ certificate (desired)\n, • Excellent troubleshooting and problem-solving skills\n, • Customer-focused with strong communication skills\n\n \n This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. \n Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. \n \n The role office based from their South Tyneside HQ although hybrid working will be considered for an exceptional candidate. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work. \n If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. \n \n \n Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. \n We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. \n \n To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.

Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.Job Description Working closely with the Service Delivery Manager to support and manage new and utilising quality and productivity data to enable professional development in line with the Performance Excellence Framework, experienced Functional Assessors to provide supervision and feedback.Accountabilities of the role:Developing a close relationship with the RDM to promote joint workingCarry out regular 1:1 supervision, clinical observations, and dip tests/ live dip tests, audits, coaching FAs in line with defined Support Pathways based on quality performance related risk assessments.Monitor trends and specific emerging issues that need to be addressed, delivering group quality improvement sessions where common issues are apparent.Supervise the support pathways of Functional Assessors as defined within the Performance Excellence Framework, utilising clinical audit and quality outcomes with a view to achieving sustained quality improvement within the contract.Apply critical thinking and logical reasoning to support the FAs to produce accurate, and detailed reports, utilising DWP systems and processes.Ensure that reports are completed to a high standard to achieve the required quality grades, including in relation to accurate spelling and grammar.Support achievement of service delivery KPIs through provision of an effective and efficient Assessment ServiceLiaise with a range of clinical peers across the NHS and private healthcare sector, charities, and support organisations to obtain and evaluate evidence that assists in the production of detailed reports.Proactively develop knowledge of health conditions through engaging with Continuous Professional Development (CPD) opportunities in line with professional registration and contractual requirements.Undertake any training required to carry out Functional Assessor role e.g., Paper-based Reviews and initial Triage.Take ownership of professional revalidation to ensure that this is completed within the required timescales.To maintain personal approval in specific disciplines/tasks as per the PIPAG guidelines.Essential CriteriaA minimum of 12 months recent experience as a DWP approved Functional Assessor, achieving consistently high-quality clinical audit outcomes.Be HCPC / NMC/ GMC registered with no restrictions on practice.Have a proven record of proactively engaging with relevant Continual Professional Development (CPD).Broad-ranging clinical experience across a range on conditions, including working with adults.Demonstrable knowledge of the clinical aspects and likely functional effects of a wide range of medical conditions, including skills in assessing people and the ability to perform a relevant examination.Knowledge and skills in assessing people with conditions affecting mental health, intellectual and cognitive function including the ability to perform a relevant examination.Ability to critically evaluate evidence and use logical reasoning to provide accurate evidence-based advice.Have excellent interpersonal and written communication skills that include the ability to interact sensitively and appropriately, take a comprehensive, history; accurately recording clinical findings, producing succinct, accurate reports in Plain English, while utilising a questioning style that allows the Claimant to talk freely about their level of function.Be able to take part in the continuous feedback cycle, including 360-degree feedback, and use this feedback to improve practice.Efficient IT skills and an ability to type notes accurately whilst conducting assessments (30 words per minute minimum)Ability to maintain a strong work ethic while working independently.Ability and willingness to share clinical experience and knowledge to positive effect within a team.Comfortable working to team and individual targetsAn eye for detailDriven and flexible.Demonstrable ability to manage time effectively.Desirable criteria.Experience in delivering feedback and planning personal and professional development in a clinical setting.Positive approach to utilising feedback to maximise personal and professional development, for self and others.Additional Information All your information will be kept confidential according to EEO guidelines.TPBN1_UKTJ

Chief Marketing Officer Our client, a successful tech scale-up and cash generative SME, with a £10m turnover and employing 100 staff, is looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven Founder and Executive Team. Their B2C Health & Fitness platform provides individualised coaching to deliver cutting-edge support for nutrition, exercise and lifestyle improvement. This is backed by a physical product range incorporating protein supplements, clothing and accessories, totalling 50 SKUs. To date, the company has built a strong acquisition engine driven by organic content, paid social and significant monthly media spend. They now seek to appoint a Chief Marketing Officer to own the organisations brand strategy across their revenue streams incorporating a weight loss subscription app, manufacturing facility and physical product range, responsible for scaling performance across every channel. Your specific responsibilities as Chief Marketing Officer will include: Reporting directly to the founder to build an integrated brand & marketing strategy across all functions of the business Driving growth across wholesale, trade, retail B2B, D2C and ecommerce Owning brand positioning, tone of voice and creative direction Managing a £1m marketing budget Acting as the lead on go-to-market for every new app feature, product launch and campaign Growing the Marketing Team to build out a full stack marketing solution Diversifying from socials and Meta, developing non-digital marketing channels including PR, print media, TV, Radio and podcasts Introducing new brand guidelines, geared towards lifestyle Building trade marketing assets and campaigns to support supermarket, health food shop, warehouse club retail store and gym clients Developing joint promotions with sporting clubs Owning performance marketing across paid social, paid search and affiliate programmes Driving content, influencer and community strategy Running CRM, email and lifecycle marketing Adapting brand and campaign strategy for international markets Driving app store optimisation, onboarding and free-to-paid conversion Leading on retention and churn reduction Partnering with product and tech teams to align suitable features Integrating app and subscription messaging within the wider brand Managing agency, freelance and technology partnerships Monthly board reporting As Chief Marketing Officer you will need experience of: Marketing an app or subscription model Multi-channel marketing Building brands across wholesale, trade, retail B2B, D2C and ecommerce Managing multi-million pound budgets Acquisition, retention and marketing ROI Personal attributes: Resilience Self-effacing Flexibility Heightened emotional intelligence Rewards & benefits: £100-150k pa 25 days holiday + bank holidays Electric vehicle scheme Free on-site gym Employee discounts Enhanced sick pay scheme Enhanced maternity/paternity pay Pleasenote:Highlevelsofinterestmeanthatwewillonlycontactyouifyourapplicationisshortlistedandthiswillhappenwithinfiveworkingdays.YoumustbeeligibletoworkintheUK. TPBN1_UKTJ

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