Service Manager - Vending
19 days ago
Enfield
What you'll do • Own the service desk — leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally., • Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs., • Dig into the numbers — track response times, first-time fix rates, and downtime, then turn insights into real improvements., • Build smart preventive and corrective maintenance schedules that keep machines running and clients happy., • Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding., • Be the go-to person for escalated client issues, resolving them with confidence and care., • Create and refine the processes that help your team deliver consistently excellent service., • Partner closely with sales and operations to keep service strategy aligned with where the business is heading., • Report on performance, productivity, and client feedback — and use it to keep raising the bar., • Champion health and safety standards across the team, every day. What you'll bring • Proven experience in a service management or field operations role — vending, catering equipment, or similar industries preferred., • Solid technical understanding of vending machines, refrigeration units, or electromechanical systems., • A track record of managing technical teams and coordinating service across multiple sites., • Confident with service management software and the MS Office Suite., • Strong leadership, organisation, and communication skills — you can rally a team and win over a room., • Confident presenting to senior management and clients alike., • A calm head under pressure and the ability to juggle competing priorities., • A full, valid driving licence — you'll be visiting client sites from time to time