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Head of Investment & Major Works Salary: £90,087 Location: Hybrid working across Hightown's operating area Full Time | Permanent At Hightown, we are passionate about providing high-quality homes and excellent services to our residents. As a leading housing association, we are committed to investing in our homes, improving sustainability, and creating places where people can thrive. We are now looking for a Head of Investment & Major Works to lead our ambitious asset investment strategy and deliver transformational programmes that will make a real difference to people's lives. This is a rare opportunity to take strategic ownership of a £10m-£12m annual investment programme, influence long-term asset planning, drive sustainability initiatives, and lead a high-performing technical team responsible for maintaining and enhancing our housing stock. About the Role As Head of Investment & Major Works, you will provide strategic and operational leadership across Hightown's investment, major works and asset intelligence functions. You will lead the planning and delivery of our capital investment programmes, ensuring our homes remain safe, compliant, energy efficient and fit for the future. Working closely with senior leaders across the organisation, you will use data, insight and professional expertise to make informed investment decisions and shape the future of our housing stock. This is a highly visible leadership role where you will influence corporate strategy, provide expert technical guidance and ensure every pound invested delivers maximum value for residents and the organisation. About You We are looking for a strategic leader who combines strong technical expertise with outstanding people management skills. Ideally, you will already hold a CIH housing qualification (Level 5) or be willing to work towards one. We will support you along the way. What You Will Be Doing Key responsibilities include: Leading the development and delivery of Hightown's asset investment and major works strategy. Managing an annual capital investment programme of £10m-£12m, ensuring projects are delivered safely, on time and within budget. Overseeing planned maintenance, component replacement, retrofit, energy efficiency and estate improvement programmes. Driving Hightown's stock condition programme, ensuring robust, accurate and up-to-date asset intelligence. Ensuring compliance with Decent Homes Standards, energy efficiency requirements and all relevant regulatory obligations. Developing long-term investment plans and financial forecasts to support business planning. Procuring and managing contractors, consultants and specialist partners to achieve high-quality, customer-focused outcomes. Providing assurance and performance reporting to customers, Executive Team, Board and Committees. Supporting the delivery of Hightown's sustainability ambitions and carbon reduction targets. Leading, developing and inspiring a skilled technical team to achieve excellent performance and continuous improvement.What You Need RICS or equivalent qualification. CIH housing qualification (Level 5) or be willing to work towards one. Significant experience in asset management within housing, property or the build environment. Proven success delivering major works, planned investment and capital programmes. Strong knowledge of building construction, surveying, building regulations and asset management best practice. Excellent understanding of health and safety legislation, including CDM Regulations. Experience managing substantial budgets and delivering value for money. Strong understanding of risk management and regulatory compliance. Track record of leading and developing high-performing teams. Excellent communication, stakeholder management and influencing skills. Commitment to delivering outstanding services for residents and customers. Full UK driving licence and access to a vehicle for business use.Why Join Hightown? We offer: Professional development and sector-relevant training opportunities 33 days’ annual leave including Bank Holidays (pro-rata) Competitive salary of £90,087 for a 35-hour week Monthly attendance bonus Hybrid working (minimum 2 days in the office) Workplace pension & life assurance (3× salary) Retail, gym, restaurant and cinema discounts Employee wellbeing services Free on-site gym access Join Hightown and help create safe, sustainable homes and exceptional services for our customers and communities. We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer

Head of Customer Access & Transformation (12 Month Fixed-Term Contract) ?? Hemel Hempstead, Hertfordshire ?? £80,250 per annum ? 35 hours per week ?? 12 Month Fixed-Term Contract Help Shape the Future of Access and Deliver Strategic Transformation at Hightown At Hightown, we're committed to delivering excellent services and creating positive outcomes for our customers and communities. We manage over 9,500 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, providing affordable housing alongside care and supported living services. We're looking for an experienced and forward-thinking Head of Customer Access & Transformation to lead a major review and redesign of how our customers access our services. This is a unique opportunity to shape Hightown's future customer access model, drive meaningful organisational change and play a key role in delivering our corporate strategy. As a member of our Senior Leadership Team, you'll work closely with Executive Leaders and colleagues across the organisation to develop a customer-focused, efficient and future-ready access offer, while leading wider transformation across Hightown. What You Will Be Doing: In this high-profile leadership role, you will: • Lead a comprehensive review of Hightown's customer access arrangements, channels and processes., • Design and develop a future customer access operating model that improves the customer experience and supports organisational priorities., • Champion service excellence, customer insight and continuous improvement., • Lead and coordinate strategic transformation projects across the organisation., • Develop business cases, implementation plans and governance frameworks., • Work collaboratively across departments to streamline customer journeys and improve outcomes., • Help shape the technology and systems roadmap supporting customer contact services., • Provide strategic leadership, advice and recommendations to senior stakeholders. What We Are Looking For: We're seeking a proven leader with: • Senior leadership experience within a customer-facing, customer access, transformation or operational environment., • Experience designing and implementing customer service operating models, access arrangements or service pathways., • A strong track record of leading strategic projects, transformation programmes and organisational change., • Excellent stakeholder engagement, communication and influencing skills., • Experience using data, insight and performance information to drive service improvements., • Knowledge of customer experience, accessibility, service standards and operational performance management., • Experience within social housing would be beneficial but is not essential. Why Join Hightown? At Hightown, our values of Empower, Respect, Inclusion, Compassion and Collaboration guide everything we do. We offer a supportive environment where you can make a genuine difference. Benefits Include: 33 days annual leave including Bank Holidays Annual performance bonus Monthly attendance bonus Access to onsite gym facilities Training and development opportunities Blue Light Card membership Opportunity to make a lasting impact within a respected housing associationReady to Make a Difference? This is an exciting opportunity for an experienced transformation leader to influence the future of customer services at Hightown and deliver lasting improvements for our customers and colleagues. Apply today and help us create a simpler, smarter and more accessible customer experience. We will review applications on an ongoing basis and reserve the right to close the vacancy early

Healthy Homes Manager Salary: £60,144 per annum Full Time | 35 Hours per Week Enhanced DBS Required Lead the Future of Safe, Healthy Homes At Hightown Housing Association, we're committed to providing safe, well-maintained homes where our residents can thrive. As we continue to strengthen our compliance with Awaab's Law and invest in the quality of our housing stock, we're looking for an experienced and passionate Healthy Homes Manager to lead a specialist team focused on property standards, damp and mould management, stock condition surveying, and responsive remedial works. This is an exciting opportunity to play a key leadership role across our portfolio of over 9,000 homes, ensuring residents live in safe, healthy environments while driving compliance, service excellence, and continuous improvement. About the Role Reporting to the Head of Asset Management & Sustainability, you will lead a multidisciplinary team responsible for: Damp and mould inspections and remediation programmes Delivering compliance with Awaab's Law requirements Managing an in-house multi-trades team undertaking reactive remedial works Overseeing Stock Condition Surveys and maintaining accurate asset data Monitoring housing quality against the Decent Homes Standard Supporting energy efficiency improvements across our housing stock Managing budgets, performance targets, and operational deliveryYou will provide strong leadership to a team of inspectors, coordinators, liaison officers, supervisors, and trade operatives, ensuring services are delivered efficiently, effectively, and with a strong customer focus. What You Will Bring: We're looking for a knowledgeable and experienced property professional with: Strong understanding of building construction, surveying and building regulations Experience managing housing repairs, maintenance, and property compliance services Knowledge of Awaab's Law and Housing Health and Safety Rating System (HHSRS) Experience leading and developing high-performing teams Excellent project, stakeholder, and budget management skills Strong customer focus and commitment to service excellence Ability to analyse complex issues and develop practical solutionsA full UK driving licence and access to a vehicle for business use are essential. Why Join Hightown? As one of the region's leading housing associations, we offer the opportunity to make a genuine difference to people's lives while developing your career within a supportive and ambitious organisation. Our Benefits Include: • 33 days annual leave (including bank holidays), increasing with service, • Annual salary review and performance-related salary bonus, • Monthly attendance bonus, • Blue Light Card membership, • On-site gym access, • Ongoing training and professional development opportunities Please note: Appointment is subject to satisfactory right to work, enhanced DBS, reference, and medical checks. We are proud to be an Equal Opportunities & Disability Confident Employer. We shortlist on an ongoing basis and may close the advert early

Head of Property Operations Head of Property Operations Salary: £89,916 Location: Hybrid working across Hightown's operating area Full Time | Permanent At Hightown, we are passionate about providing safe, high-quality homes and outstanding services that will make a real difference to people's lives. We are looking for an inspiring Head of Property Operations to lead our repairs, voids, healthy homes and estate services, driving performance, innovation and customer satisfaction across our housing portfolio. This is a fantastic opportunity for a strategic and customer-focused leader to shape service delivery, influence organisational priorities and lead high-performing teams through an exciting period of transformation. About the Role As Head of Property Operations, you will provide strategic leadership across key property services, ensuring our residents receive responsive, reliable and high-quality services every day. You will lead operational performance, manage significant budgets and contracts, drive compliance and continuous improvement, and work closely with residents, contractors and colleagues to deliver excellent outcomes for our communities. This is a high-profile leadership role, offering the opportunity to make a lasting impact on our homes, services and customers. About You You will be an experienced operational leader with the ability to balance strategic thinking with excellent day-to-day service delivery. Ideally, you will already hold a CIH housing qualification (Level 5) or be willing to work towards one. We will support you along the way. What You Will Be Doing Key Responsibilities Lead the delivery and continuous improvement of responsive repairs, cyclical maintenance, healthy homes, voids and estate services, ensuring excellent customer outcomes and high levels of satisfaction. Manage multi-million-pound operational budgets and contracts, ensuring strong financial control, value for money, effective procurement and robust performance management. Drive compliance, governance and risk management across all services, including Awaab's Law, damp and mould, disrepair, health and safety, and other regulatory requirements. Deliver efficient void turnaround and asset management services that maximise housing availability while maintaining quality and compliance standards. Shape and implement service improvements through customer insight, performance data and innovation, ensuring services remain responsive to customer needs. Contribute to Hightown's Asset Management and Sustainability Strategies, supporting long-term investment and environmental objectives. Build strong partnerships with contractors, development teams, residents and external stakeholders to support effective service delivery and the successful handover of new homes. Lead, inspire and develop high-performing teams, fostering a culture of accountability, collaboration and exceptional customer service.What You Need Professional technical qualification such as RICS, CIOB or equivalent experience, or working towards a recognised qualification. CIH housing qualification (Level 5) or be willing to work towards one. Significant experience in property operations, asset management, repairs or maintenance services. Proven track record of delivering high-quality customer-focused services and achieving demanding performance targets. Experience managing large operational budgets and delivering value for money. Strong understanding of relevant legislation, regulatory requirements and compliance obligations. Knowledge of building construction, surveying, maintenance and building regulations. Excellent leadership and people management skills, with experience developing high-performing teams. Strong commercial and procurement experience. Excellent communication, negotiation and stakeholder management skills. Ability to analyse complex issues and develop practical, effective solutions. Full UK driving licence and access to a vehicle for business use.Why Join Hightown? We offer: Professional development and sector-relevant training opportunities 33 days’ annual leave including Bank Holidays (pro-rata) Competitive salary of £89,916 for a 35-hour week Monthly attendance bonus Hybrid working (minimum 2 days in the office) Workplace pension & life assurance (3× salary) Retail, gym, restaurant and cinema discounts Employee wellbeing services Free on-site gym access Join Hightown and help create safe, sustainable homes and exceptional services for our customers and communities. We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer