JOB TODAY logo

Customer service team lead jobs in BeckenhamCreate job alerts

  • Cafe Supervisor
    Cafe Supervisor
    7 days ago
    £13.5–£14 hourly
    Full-time
    Croydon

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as a Supervisor in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork.

    Easy apply
  • Hair Stylist
    Hair Stylist
    1 month ago
    £15–£18 hourly
    Full-time
    Brixton Hill, London

    We are looking for an experienced Hair Stylist with a minimum of three years’ professional salon experience who is confident working independently while also supporting the salon owner during busy periods. The successful candidate will be passionate about hair, thrive in a fast-paced environment and take pride in delivering an exceptional experience for every client. Key Responsibilities You will be expected to: • Deliver exceptional customer service from consultation through to the finished result., • Welcome clients professionally and create a warm, friendly environment., • Carry out thorough client consultations., • Perform professional haircuts., • Wash, blow dry and finish hair to a high standard., • Style straight, wavy, curly and textured hair confidently., • Perform silk presses., • Carry out keratin treatments., • Apply root colours, full-head colours and toners., • Confidently perform simple colour services independently., • Assist the salon owner with advanced colour applications when required., • Prepare colour bowls and foils., • Shampoo clients and assist with treatments., • Maintain a clean, organised and professional workstation throughout the day., • Support the smooth day-to-day running of the salon., • Recommend professional home-care products where appropriate., • Uphold the premium standards and reputation of Mullax Hair. Essential Skills & Experience Applicants must have: • Minimum 3 years’ salon experience, • NVQ Level 2 in Hairdressing (minimum), • Experience working with Afro, curly, European and Asian hair textures, • Confidence in cutting, styling and finishing hair, • Experience with root colours, toners and basic colour application, • Excellent customer service skills, • Fluent spoken English, • Right to work in the UK, • Two professional references covering at least the previous three years Desirable Skills The following are advantageous but not essential: • Hair extensions, • Braiding, • General salon management experience, • Additional languages The Person We’re Looking For We’re looking for someone who is: • Warm and welcoming, • Honest and trustworthy, • Passionate about hair, • Calm under pressure, • Reliable and punctual, • Professional in both appearance and attitude, • Highly organised, • A team player, • A fast learner, • Proactive and able to take initiative without waiting to be asked, • Committed to maintaining exceptional salon standards, • Dedicated to creating outstanding experiences for every client At Mullax Hair, we believe technical skills can continue to grow, but attitude, professionalism and integrity are non-negotiable. Training & Career Development Successful candidates will receive ongoing training from the salon owner, who has over 20 years of professional industry experience. As your skills, confidence and responsibilities develop, there will be opportunities for increased earnings, greater responsibility and career progression within the business.

    Immediate start!
    Easy apply
  • Chef
    Chef
    28 days ago
    £13.5–£14 hourly
    Full-time
    Croydon

    We are seeking a talented and dedicated Pub Chef to join our team, delivering high-quality, freshly prepared food that delights our guests. As a key member of our kitchen, you will uphold exceptional culinary standards, contributing to our reputation for amazing services and a high-quality offering. Key Responsibilities: • Prepare and serve excellent food in line with company standards and guest expectations., • Maintain impeccable food hygiene and kitchen cleanliness at all times., • Efficiently manage stock, ordering, and inventory to minimise waste and control costs., • Ensure full compliance with all food safety and health & safety regulations., • Operate effectively and maintain composure during peak service periods., • Collaborate on menu development, contributing to seasonal specials and innovative dishes., • Lead by example, fostering a positive working relationship with the front-of-house team to ensure an outstanding customer experience. What We're Looking For: • Proven experience as a Chef in a busy pub or hospitality kitchen environment., • Strong organisational abilities and excellent time management skills., • A genuine passion for crafting quality food and presenting it beautifully., • A reliable, hardworking individual who thrives as a positive team player., • Solid knowledge of HACCP principles and food safety procedures. Join our independent and expanding pub group where you can contribute to creating outstanding food that keeps our guests coming back. We offer excellent progression opportunities within a supportive and dynamic environment.

    Immediate start!
    Easy apply
1