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  • Restaurant General Manager
    Restaurant General Manager
    10 days ago
    £36000–£40000 yearly
    Full-time
    Trafford Park, Stretford

    General Manager – Basrah Lounge Job Type: Full-time Schedule: Flexible hours, including evenings, weekends and bank holidays Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard. Key Responsibilities • Oversee the day-to-day running of the restaurant and lounge, • Lead, support and motivate front-of-house, bar and kitchen teams, • Create and manage weekly staff rotas using the Deputy app, • Monitor employee attendance, lateness, breaks, availability and working hours, • Approve timesheets and ensure staff hours are recorded accurately, • Ensure each shift is appropriately staffed according to business needs, • Recruit, train and onboard new employees, • Conduct staff meetings, performance reviews and disciplinary procedures when required, • Set clear expectations and ensure all team members follow company policies, • Maintain excellent standards of customer service, • Handle customer enquiries, complaints and special requests professionally, • Oversee table bookings, events and busy service periods, • Monitor stock levels and coordinate ordering with suppliers, • Reduce unnecessary waste and control operational costs, • Oversee cash handling, tills, end-of-day reports and banking procedures, • Monitor sales performance and help achieve business targets, • Ensure the venue remains clean, organised and presentable, • Carry out regular checks of the restaurant, kitchen, toilets and customer areas, • Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements, • Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues, • Step in and support the team during busy periods when required, • Identify ways to improve service, efficiency and the overall customer experience Skills and Experience • Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role, • Strong leadership and people-management skills, • Experience creating rotas and managing staff through Deputy or a similar workforce-management system, • Excellent communication and customer-service skills, • Confident handling complaints and resolving problems calmly, • Good understanding of stock control, labour costs, cash handling and sales targets, • Knowledge of food hygiene, health and safety and licensing requirements, • Highly organised, reliable and able to work under pressure, • Comfortable managing a busy restaurant and lounge environment, • Flexible availability, including evenings, weekends and bank holidays, • A hands-on management style and willingness to support all areas of the business What We Offer • A senior leadership position within a growing hospitality business, • A friendly and lively working environment, • The opportunity to make a genuine impact on the venue’s performance, • Competitive salary based on experience, • Staff benefits and additional incentives to be discussed If you are an experienced hospitality manager with strong leadership skills and a passion for providing excellent customer experiences, we would love to hear from you. Please apply with your CV and a short explanation of your relevant management experience.

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  • Site Co-ordinator - Full Time
    Site Co-ordinator - Full Time
    5 hours ago
    £2200–£2500 monthly
    Full-time
    Trafford Park, Stretford

    Job Description: Aftersales & Vehicle Preparation Coordinator – Motor2Go Ltd Salary: Competitive Salary (Based on Experience) Location: Uxbridge / Denham Area Motor2Go Ltd is looking for a highly organised, proactive and hardworking Aftersales & Vehicle Preparation Coordinator to join our growing team. This is one of the most important roles within our business. The successful candidate will be responsible for ensuring our vehicles are prepared to the highest standard, deadlines are met, and customers receive their vehicles on time and in excellent condition. At any given time, we may have 20–30 vehicle sales progressing through preparation. The ability to manage multiple tasks, work under pressure and maintain excellent organisation is essential. Key Responsibilities • Managing the preparation process for sold vehicles from point of sale through to collection., • Ensuring all vehicles are MOT'd, serviced and prepared within agreed deadlines., • Booking vehicles into garages, workshops, MOT stations and specialist repair centres., • Ordering vehicle parts and monitoring delivery times., • Chasing suppliers and garages to ensure work is completed on schedule., • Ensuring vehicles are photographed and advertised to a high standard., • Maintaining the presentation and organisation of the car park., • Coordinating valeting, repairs, inspections and vehicle movements., • Managing customer collection deadlines and ensuring vehicles are ready on time., • Liaising with sales staff, technicians, garages and suppliers daily., • Handling aftersales matters and ensuring customer issues are resolved efficiently., • Updating internal systems and keeping accurate records of vehicle progress., • Monitoring outstanding jobs and ensuring nothing is missed. Requirements • Previous experience within a dealership, vehicle preparation, aftersales or automotive administration role is preferred., • Strong organisational and time management skills., • Ability to manage multiple vehicles and deadlines simultaneously., • Excellent communication skills., • Ability to work effectively under pressure in a fast-paced environment., • Good attention to detail., • Confident using computer systems and emails., • Full UK Driving Licence preferred. What We're Looking For We are looking for someone who takes ownership of their work and understands the importance of preparation and aftersales within a dealership. This role is ideal for someone who enjoys problem-solving, managing deadlines and ensuring operations run smoothly behind the scenes. The successful candidate will play a key role in the success of the business by ensuring every vehicle is prepared correctly, every deadline is met and every customer receives the service they expect. What We Offer • Competitive salary., • Stable long-term position within a growing dealership., • Friendly and supportive working environment., • Career progression opportunities., • A varied and fast-paced role where no two days are the same. If you thrive in a busy environment, enjoy managing multiple moving parts and take pride in keeping operations running smoothly, we'd love to hear from you. Apply today and become an essential part of the Motor2Go team. Benefits: • Free parking Ability to commute/relocate: • Uxbridge UB9 4HG: reliably commute or plan to relocate before starting work (required) Experience: • Automotive service: 2 years (required) Language: • English (preferred) Licence/Certification: • uk license (required) Work authorisation: • United Kingdom (required) Work Location: In person

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  • Restaurant Manager
    Restaurant Manager
    13 days ago
    £12.75–£14 hourly
    Full-time
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

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