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TPS Parts Sales ExecutiveWho are TPS?TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.About the Role What will you be doing?As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the CentreAchieve personal KPIs and revenue objectives with target customersAccurately identify parts to meet the customer sales requirementsUtilise all product promotions effectively to achieve specific targets setIdentify and leverage potential sales opportunities within customer baseMaintain own product knowledge and awareness of competitor activityBuild strong working relationships with customers through regular contact with them on the phone and via face to face visitsProvide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert adviceProvide timely communication to customer on their credit statusAssist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer serviceWork with the Sales Manager and others to achieve sales targets and provide a joined-up approach to salesHandle incoming calls and customer enquiries within KPIs, using the approved greetingEnsure the proper and accurate use of all systems to search and order partsComplete all required documentation accurately and promptlyDeal with all cash and credit card transactions in line with TPS Guidelines in the Operations ManualRequirements What are we looking for?A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environmentConfident and capable communicator with proven experience of selling in a fast paced and/or telesales environmentPassion for providing a great customer service experienceExcellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholdersA team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basisExcellent attention to detail and accurate record-keepingIT literate, preferably with a good working knowledge of MS ExcelA passion for the automotive industryTPBN1_UKTJ

The Role Stepping into our Collections team, you wont just be chasing arrearsyou will be a frontline defender of our business. Reporting directly to the Collections & Recoveries Manager, you will take ownership of default prevention and early-stage recoveries, predominantly managing accounts within the crucial 3060 day arrears window. You will balance a firm, authoritative commercial approach with the ability to treat customers fairly, navigating challenging conversations to confidently secure timely repayments to minimise the need for formal escalation. The Impact You Will Make Protect the Ledger: Proactively tackle credit control issues to prevent customer agreements from reaching termination, focusing heavily on early intervention and default prevention within the 3060 day arrears window. Investigate & Track: Go beyond standard letters and calls. When customers go silent, you will proactively utilise original underwriting files and initial application data to trace, investigate, and re-establish contact. Drive Recoveries: Actively engage customers via phone, email, and letter to secure acceptable resolutions and keep accounts out of delinquency. Negotiate & Resolve: Structure, negotiate, and rigorously enforce realistic repayment plans. Take Ownership of Legal & Systems: Manage MCOL (Money Claims Online) files from end to end, and play a hands-on role in the testing and optimisation of our internal systems, particularly Aspire by LTi. Manage Risk: Act as the eyes and ears of the department, identifying and advising management on potential customer default risks before they escalate. Foster Team Dialogue: Maintain open, active communication with the wider Collections team. We succeed together, so you will be expected to share insights, discuss challenging cases, and collaborate on recovery strategies. Ensure Compliance & Care: Uphold strict collections policy guidelines and legal requirements, ensuring all actions, disputes, and payments are accurately recorded while maintaining sympathetic but firm customer care. Collaborate: Step up to provide cover for early arrears or other business areas when required by management. Other Duties: Any other reasonable tasks at the request of the management and provide cover for other areas of the business at the request of the management. Who We Are Looking For Experienced in Finance : You bring a minimum of three years of credit control experience within a similar financial organization and are highly familiar with the SME/B2B market. Tenacious & Investigative: You don't give up when a customer ignores a call. You possess the investigative mindset to dig into data, find alternative contacts, and pursue silent accounts until a resolution is reached. Commercially Astute: You possess strong reasoning, excellent numeracy, and the sharp decision-making skills required to resolve disputes efficiently. A Master Communicator: You are entirely comfortable having difficult conversations. You have an excellent telephone manner and the ability to build robust, professional relationships with our introducers, suppliers, and service providers. Driven & Autonomous: You are self-motivated, thrive under the pressure of strict SLAs, and manage your time flawlessly with an exacting attention to detail. A Proactive Problem-Solver: You don't just follow a process; you identify opportunities for improvement and are enthusiastic about taking on varied tasks to support the wider business. Benefits & Perks Because we are an Employee-Owned Trust, we believe in rewarding our team for the success they help build. Alongside a competitive salary, we offer: Financial Rewards: Discretionary annual bonus of up to 10%. Flexible Working: Hybrid setup allowing up to 2 days working from home per week, available upon successful completion of your probation and training period. Time Off: 25 days annual leave (3 to be held for the Christmas closure), plus you get your birthday off. Work Environment: Modern, recently converted offices that are easily accessible, located close to the motorway, bus routes, and tram links. Free on-site TPBN1_UKTJ

Proactively tackle credit control issues to prevent customer agreements from reaching termination, focusing heavily on early intervention and default prevention within the 3060 day arrears window. Reporting directly to the Collections & Recoveries Manager, you will take ownership of default preventi

Credit & Finance Manager The Role We are seeking an experienced Credit & Finance Manager to take full responsibility for the accounting and finance function of a well-established business. Experience in credit risk management is desirable.