Trabajos complaints en CambridgeCrear alertas

You will represent Grant Thornton externally in formal correspondence and, on occasion, in meetings with regulators and audited bodiesKnowing you’re right for usJoining us as an the minimum criteria you’ll need is:Qualified accountant (ACA / ACCA or equivalent)Local government or public sector

Quality ManagerLocation: CambridgeshireSalary: Up to £45kJob Type: Full Time, PermanentAbout the Opportunity Quality Manager Our client is a successful manufacturing business looking to appoint an experienced Quality Manager to lead site quality activities and drive a strong food safety and quality culture across the operation.The Role Quality Manager Reporting to the Technical Manager, you will be responsible for maintaining and developing the site's Quality Management System while ensuring compliance with all relevant food safety, quality and regulatory standards.You will lead and develop the QA team, working closely with operational departments to drive best practice and continuous improvement throughout the business.Key Responsibilities Quality Manager Maintain and develop the Quality Management System.Ensure compliance with BRCGS and customer requirements.Lead, coach and develop the Quality Assurance team.Promote and drive a positive food safety and quality culture.Manage internal auditing programmes.Support HACCP implementation and review activities.Investigate customer complaints and non-conformances.Implement effective corrective and preventive actions.Requirements Quality Manager Previous experience in a Quality Assurance leadership role within food manufacturing.Experience managing or supervising teams.Internal auditing experience.Strong understanding of food safety and quality management systems.If you like the look of this Quality Manager role, then click and apply or contact us for further information.Todd McGreevy01296 737313INDMIDThank you for your application. Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.TPBN1_UKTJ

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. Roku is seeking a Senior Counsel, Employment and Labor to join its Legal team, providing strategic guidance on a broad range of employment, labor, benefits, and related matters across the UK, EMEA, and global operations. In this role, you will partner closely with People Business Partners, People Shared Services, Compensation & Benefits, and other cross-functional teams to translate complex legal requirements into clear, actionable advice. You will draft and negotiate employment agreements, settlement agreements, and other key documents, while managing employment-related claims, litigation, and outside counsel relationships. You will monitor evolving employment legislation and proactively drive compliance strategies and risk mitigation across the organization. This position requires an entrepreneurial mindset and the ability to work independently in a fast-paced, innovative environment, balancing multiple priorities and stakeholders. The ideal candidate brings deep expertise in UK employment and labor law, with exposure to additional EMEA or international jurisdictions, and a commitment to practical, business-oriented legal counsel. At Roku, AI agents and AI-enabled tools handle a growing share of first-draft, repetitive, analytical, and execution-heavy work across the company. Our people lead those systems; setting direction, providing context, exercising judgment, and stepping in when work needs correction or deeper thinking. If you are excited about working this way, we want to talk to you. You can describe specific examples where you used AI tools, agents, or workflow automation to move faster, raise quality, or scale your impact. You frame problems well, guide AI-assisted work, verify results, and ramp quickly in unfamiliar domains. Above all, you bring curiosity, adaptability, good judgment, and a willingness to learn new ways of working. At Roku, we're embracing AI as a powerful tool to amplify human creativity, accelerate innovation, and deliver better results for our customers. Across teams, we're exploring how AI can enhance our work—and we're only looking for people who are curious, adaptable, and excited to grow alongside these technologies. • Advise People Business Partners, People Shared Services, Compensation & Benefits, and other partner teams on employment matters including hiring, performance management, grievances, disciplinary actions, investigations, redundancies, reorganizations, and wage and hour compliance, • Provide counsel on agency worker and contractor engagement, reasonable accommodations, flexible work requests, leaves of absence, employee privacy, data security, benefits, TUPE transfers, and works councils, • Support the development and maintenance of a global employment and labor framework, including handbooks, policies, and procedures, • Research and monitor employment legislation and legal developments, proactively implementing compliance and risk-mitigation strategies, • Review and advise on contractual agreements with third-party service providers, vendors, and staffing agencies, as well as internal practices for engaging contingent workers, • Draft and negotiate employment agreements, performance and disciplinary notices, settlement agreements, and other employment-related documentation, • Advise on complex and sensitive employment matters, facilitating pre-dispute resolution and positioning the organization for potential employment litigation, • Manage employment-related claims and litigation globally, including overseeing outside counsel, responding to complaints and settlement demands, and negotiating resolutions, • Assist with preparing, reviewing, and implementing employee training programs, • Support additional legal projects and initiatives as needed, • Qualified legal professional with 6 or more years of post-qualification experience advising on employment and labor matters at a law firm or in-house legal department, • Deep knowledge of UK employment and labor laws, with exposure to additional EMEA jurisdictions or India preferred, • Prior in-house legal experience strongly preferred, • Experience advising on employment and labor issues in the technology, entertainment, or content production industries preferred, • Strong proficiency with Microsoft Office applications including Word, Outlook, Excel, and PowerPoint, • Demonstrated ability to manage multiple simultaneous projects and deadlines across stakeholders in a fast-paced environment, • Proven ability to work collaboratively across departments and functions, • Excellent written and oral communication skills, • Proactive approach to identifying and suggesting process improvements, • Ability to work independently with an entrepreneurial mindset #LI-ST1 Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance. Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet. #J-18808-Ljbffr

Job Title: Senior Quality Associate – Accredited Diagnostic Development LaboratoryLocation: Cambridge, UKIntroduction to rolePrecision Diagnostics Development (PDD) within AstraZeneca focuses on matching medicines to those patients most likely to benefit and delivering companion and complementary diagnostics aligned to drug development to enable personalised healthcare across our clinical portfolio. Are you ready to raise the quality bar for innovative diagnostic assays that help match the right patients to the right medicines faster?We are seeking an experienced Senior Quality Associate to provide quality leadership within our Accredited Diagnostic Development Laboratory (ADDL). The ADDL is AstraZeneca’s internal accredited laboratory for in-house testing to support early-phase clinical trials and the implementation of novel biomarkers and diagnostic approaches across our biomarker-driven portfolio. In this role, you will drive quality leadership at the heart of our Accredited Diagnostic Development Laboratory, where in-house clinical testing supports early-phase trials and the implementation of novel biomarkers across a biomarker-driven portfolio. Your impact will be visible in the speed and reliability with which we bring precision diagnostics to studies and, ultimately, to patients.Working alongside a dedicated Quality Manager and partnering closely with laboratory scientists, clinical and translational teams, biomarker specialists, regulatory colleagues, and external collaborators, you will ensure assays are developed, validated, implemented, and delivered under CAP/CLIA, ICH GCP, IVDR and ISO 13485. Do you thrive at the intersection of science and regulation, translating complex requirements into pragmatic systems that elevate performance across a fast-moving pipeline?AccountabilitiesQuality Management System Ownership: Lead day-to-day management of the Lab QMS within the enterprise electronic content management system, ensuring procedural documents are current, clear, and effective so teams can execute first time, every time.Change Control Leadership: Maintain oversight of lab change control, driving robust impact assessments, document updates, and effectiveness checks that safeguard data integrity and continuity of operations.Issue Investigation and CAPA: Identify, triage, and investigate quality issues, complaints, and non-conformances using root cause analysis; generate and track corrective and preventive actions in partnership with lab leadership to prevent recurrence and strengthen the system.Continuous Improvement and Training: Spot gaps and opportunities, then design targeted training and streamlined processes that make compliance intuitive and measurable for lab staff.Operational Partnership and KPI Reporting: Collaborate with Lab Operations to embed QMS ways of working; define, monitor, and report quality KPIs that inform decisions and catalyze action across teams.Inspection Readiness and Audit Leadership: Lead preparation for CAP inspections, CLIA audits, internal and sponsor audits, and other assessments; coach teams, run mock inspections, and ensure robust, defendable records and responses.Supplier Quality Oversight: Participate in supplier evaluation and maintain supplier files, ensuring external partners meet the standards required for regulated laboratory activities.Design Control for Assay Development: Contribute to design control documentation for assay development, including user requirements, design inputs/outputs, risk management and Design History Files—linking scientific innovation to compliant, patient-ready solutions.Essential Skills/ExperienceBachelor's degree in science-related field or equivalent experience in a quality role in a clinical lab setting. Experience of electronic content management systems for document control and quality management.Excellent organisational, analytical and time management skills with a keen attention to detail. Strong leadership, communication, and stakeholder management skills, with the ability to work effectively across matrix teams. Good working knowledge of CAP/CLIA, ISO 15189, GCP, ISO14385, IVDR, HTA and applicable standards governing laboratory quality systems, patient testing, and report issuance. Minimum 2 years of hands-on quality experience in medical device or IVD industry.Desirable Skills/ExperienceExperience in companion diagnostic and predictive biomarker development and deployment within pharmaceutical, biotechnology, or accredited diagnostic laboratory settings, working in line with ISO 14971 and ISO 20916.Familiarity with digital pathology, image analysis, and computational pathology approaches in a regulated environment. Why AstraZeneca:Here you will help shape how diagnostics guide cutting-edge therapies, working on programs that go beyond traditional molecules into new modalities and advanced biotechnologies. We bring unexpected combinations of experts into the same room to spark bold thinking, harness rich data, and turn complex science into usable tests that matter for patients with cancer. You will be empowered to move quickly, take smart risks, and learn with supportive colleagues who value kindness alongside ambition. Your quality leadership will translate directly into earlier, more accurate identification of patients for transformative treatments—advancing science while growing your expertise in an environment built for collaboration and real-world impact.Step into this role to set the quality benchmark for next-generation diagnostics and accelerate meaningful outcomes for patients—your best work starts here!Date Posted11-Aug-2026Closing Date29-Aug-2026Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.SummaryLocation: UK - CambridgeType: Full time

Inbound Telesales Executive Annual Salary: £31,900 with potential £3,000 sales bonus Location: Cambridge Job Type : Full-time On-site Reed are working with a nationally recognised company who are seeking a motivated Inbound Telesales Executive to join their team. This role is ideal for someone with a strong sales background and a keen interest in automotive parts. The successful candidate will be responsible for achieving personal sales targets, identifying customer needs and providing exceptional service. Day-to-day of the role: Achieve personal KPIs and revenue objectives with target customer sets. Accurately identify parts to meet customer sales requirements. Utilise all product promotions effectively to achieve specific targets set. Identify and exploit upsell opportunities to grow overall sales figures. Maintain knowledge on new or updated parts through training and reading materials. Record and feedback lost sales opportunities to the Sales Manager. Provide a high level of customer service, understanding customer requirements, responding to requests, progressing orders and providing expert advice. Build strong relationships with clients through regular contact both over the phone and face-to-face. Resolve any customer concerns or complaints professionally. Maintain a professional appearance and conduct business with integrity. Required Skills & Qualifications: Proven experience in sales, preferably in the automotive or related industry. Strong understanding of customer service principles. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using sales and customer relationship management software. Knowledge of automotive parts and the industry is a plus. Benefits: Competitive salary with a potential £3,000 sales bonus. Opportunities for professional growth and training. Dynamic and supportive work environment. To apply for this Inbound Telesales Executive position, please submit your CV detailing your relevant experience and why you are interested in this position. TPBN1_UKTJ

Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload. We welcome applications from individuals from all backgrounds. Attitude, communication skills, professionalism, and reliability are more important than specific industry experience, as full training and ongoing support will be provided. About the Role This is a customer-facing role where you'll visit customers in their homes, gather information, identify any support needs, and encourage positive engagement with their lender. Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience. The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required. No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike. Your Responsibilities Will Include Reconnecting customers with their lender and encouraging positive engagement. Supporting customers in discussing their financial circumstances. Gathering accurate information from customers and relevant third parties. Identifying potentially vulnerable customers and escalating concerns appropriately. Identifying complaints and ensuring they are handled in line with the appropriate process. Managing your diary, workload, and allocated territory effectively to ensure client service level agreements are achieved. Ensuring all compliance requirements are met, including the mandatory recording of all visits. Delivering a professional, respectful, and empathetic customer experience at all times. What We Offer Employed Basis Competitive salary. Company iPad and mobile phone. Company car. Home-based role with travel across your allocated region. Health Cash Plan. Life Assurance. Critical Illness Cover. Bonus Scheme. Discounted Gym Membership. Comprehensive training and ongoing support. Opportunities for career development and progression. What We're Looking For A confident communicator who enjoys engaging with people from all backgrounds. Strong interpersonal and relationship-building skills. Self-motivated with the ability to work independently. Organised and able to manage a busy workload effectively. Professional, resilient, and empathetic when dealing with challenging situations. Comfortable working in a fast-paced environment. Flexible and willing to work evenings and weekends as required. A full UK driving licence and willingness to travel within an allocated territory. Required Documentation (Requirements may vary depending on whether you are applying on an employed or self-employed basis.) ICO Registration. Full UK Driving Licence and appropriate vehicle insurance. Public Liability Insurance. Valid DBS Check. Why Join Us? At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow through comprehensive training, ongoing support, professional development opportunities, and a culture built on fairness, integrity, and customer care. Whether you're looking to start a career in field-based customer engagement or bring existing experience to a growing organisation, Ascent offers an exciting opportunity to make a real impact while developing your career. Join us and help reconnect customers with the support they need. TPBN1_UKTJ

Passionate about providing exceptional customer service. You will have direct exposure to our vibrant customer base and will influence the service we provide. Engaging with customers to prevent or resolve issues and complaints, and using feedback to improve customer service and satisfaction.

Job Title: Customer Support Coordinator Location: Cambridge Salary: £26,000-£30,000 Working Pattern: Full-time 8:00-4:30pm (Office Based) A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction. Key Responsibilities: • Respond to customer queries and complaints via phone and email in a timely and professional manner, • Investigate and resolve issues efficiently, liaising with internal teams where required, • Provide clear and accurate updates to customers, • Offer product and technical support to customers experiencing issues, • Work closely with processing, bookings, and field teams to ensure seamless problem resolution, • Ensure all communication reflects a high standard of customer care and professionalism Candidate Requirements: • Previous experience in a customer service, complaints handling, or technical support role, • Strong problem-solving skills with the ability to think quickly and take initiative, • Excellent communication skills, both written and verbal, • Confident telephone manner with the ability to handle challenging conversations, • Highly organised with strong attention to detail, • A positive, and customer-focused approach This role offers the opportunity to join a collaborative and supportive team, ideal for someone who enjoys problem-solving and delivering excellent customer outcomes in a fast-paced environment. Please apply via the advert or Megan at contact Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities

Circa £32k + £3k Sales Bonuses, Well Established Blue Chip Company, Permanent Role We are seeking a motivated and customer-focused parts sales advisor to join a busy automotive parts operation in Cambridge. This is an excellent opportunity for an experienced parts sales advisor, or mechanic who is looking to step away from the tools. The Role As a parts sales advisor, you will be responsible for identifying and supplying the correct vehicle parts, maximising sales opportunities, and providing exceptional support to both trade and retail customers. You will work closely with colleagues to achieve sales objectives while maintaining high standards of customer service and operational efficiency. This role will mainly be focused on 'warm' sales, however occasional outreach to potential new customers Key Responsibilities Accurately identify and supply vehicle parts that meet customer requirements. Maximise sales by promoting products, special offers, and identifying upselling opportunities. Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates. Deliver exceptional customer service through telephone, email, and face-to-face interactions. Build and maintain strong relationships with customers through regular communication. Progress customer orders efficiently while providing expert advice and support. Handle customer enquiries, concerns, and complaints professionally and effectively. Maintain accurate customer records in line with data protection requirements. Process customer orders, payments, and documentation accurately using internal systems. Source additional parts from external suppliers or partner locations when necessary. Skills & Experience The ideal parts sales advisor will have: Previous experience within an automotive parts, distribution, or customer sales environment. Experience dealing with trade and retail customers over the telephone and in person. A proven ability to identify sales opportunities and achieve targets. Good IT skills and confidence using parts lookup and ordering systems. Knowledge of parts and vehicle materials Working Hours Monday to Friday: 8:00am - 5:00pm 1 in 4 Saturdays: 8:00am - 1:00pm What We're Looking For The successful parts sales advisor will be enthusiastic, organised, and committed to delivering first-class customer service. You'll be confident handling multiple priorities, enjoy working in a target-driven environment, and be passionate about helping customers find the right solutions. If you're an experienced parts sales advisor looking to join a professional automotive business offering excellent earning potential and long-term career development, we'd love to hear from you. If you are interested in this parts sales advisor role, please apply now or contact Grace at E3 Recruitment

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: 30 days paid annual leave (pro‑rata), rising with length of service Pension scheme Perkbox retail and online discounts Employee Assistance Programme (24/7 support line) No commute and reduced environmental impact Real‑time support while working remotely Flexible working patterns to support work‑life Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour

Community Equity Officer needed! • Salary: £21.65ph, • Location: Cambridge, CB2, • Hours: Monday - Friday 9am - 5pm, • Till Feb 2027 The Purpose of this role is: To support the development and implementation of cross-cutting policies, projects and processes that enable the Council to meet its equity, equality and diversity objectives. In this role you will: Book in the consultation opportunities and directly support with some consultation events with communities and the voluntary and community sector on the council's draft Equity Strategy. Analysing findings from consultation and national and local research reports and statistics to be used to inform the Equity Strategy and council service provision. Capture learning relating to best practice around community engagement and consultation to be shared across the council. Work with council teams to advise them on compliance with equalities-related legislation and best practice around promoting equity. This includes supporting services to respond to equalities and equity related queries and complaints, and with equality impact assessments. It also may involve discussing with services how they can support and feed into the development of the council's Equity Strategy. Review the council's equality impact assessment (EqIA) process for staff so that it can better collect data on equalities-related risks and identify mitigating actions against those risks. Work with the Equity and Community Power Manager to develop measurable key performance indicators around EqIAs. Administer grant funding for events run by the voluntary and community sector relating to equity that meet the council's criteria for this fund and record feedback on events and any information on impacts. Assist with the effective running of the council's Inclusion and Equity Panel that drives service improvements in respect of equity within Council practice and in influencing practice more widely in the city. This could include preparing and presenting reports, and supporting with wider administrative aspects of the Panel like recruitment, and inducting new members. Proactively keep up-to-date with relevant equity, equality, diversity, and community power issues, initiatives and good practice, and ensure relevant information is shared within the Council and with partners. Essential Experience: *Experience in developing trust and good relationships with marginalised and under-represented communities, and ability to do so within the voluntary and community sector *Experience of working in project teams and supporting with monitoring outcomes, outputs and risks *Experience working with internal teams and external partners to achieve shared objectives *Using data to inform decision making Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Sports Centre Manager Annual Salary: £36,363 Location: Bottisham, Cambridgeshire Job Type: Full-time, 37 hours per week (12 month FTC)Reed are working with a great company who are seeking a Sports Centre Manager at their Bottisham location. This role is ideal for a dynamic leader with a passion for sports and fitness, offering an opportunity to manage and develop a thriving sports centre. The successful candidate will be responsible for overseeing the daily operations and strategic development of the centre, ensuring high standards of service and safety. Day-to-day of the role: Assist in negotiating and managing fitness contracts to ensure value for money and strategic development of the centre. Produce and present detailed reports such as Business Plans and Marketing Plans. Oversee the maintenance and operation of the centre facilities, including the swimming pool and equipment. Develop and implement procedures to enhance customer experience and handle complaints effectively. Co-ordinate with the Senior Leadership Team and the school to meet the educational needs related to the sports centre. Manage risk assessments and ensure compliance with health and safety regulations. Promote and market the centre's services and facilities to attract new customers and events. Manage and develop a team of staff, ensuring all recruitment, training, and compliance processes are adhered to.Required Skills & Qualifications: Coaching and Fitness Qualification. GCSE grade C+ in English and Maths (equivalent to Grade 4/5). At least 2 years of experience leading/managing staff in a sports environment. Proven experience in delivering excellent member engagement programmes. Strong knowledge of current Health and Safety legislation applicable to a sports environment. Desirable qualifications include Swimming Teaching, Fitness Instructor/Personal Trainer, National Pool Lifeguard, National Pool Plant Operator and National Pool Management qualifications.Benefits: LGPS Pension Scheme. Annual leave starting at 25 days plus Bank Holidays, with additional days for those with local government continuous service. Enhanced DBS plus Barred List Checks. Opportunities for professional development and engagement in community activities.To apply for the Sports Centre Manager position, please submit your CV detailing your relevant experience and why you are interested in this role

QA Manager Location: Cambridge Salary: £45,000 Shift: Monday – Friday, 9:00am – 5:30pm Job Role of the QA Manager An exciting opportunity has become available for an experienced QA Manager to join a well-established food manufacturing business with a long-standing reputation for quality and innovation. Supplying a wide range of food products to major retailers, manufacturers, wholesalers, and foodservice customers, this company offers a stable environment where quality, food safety, and continuous improvement are at the heart of the operation. Reporting directly to the Technical Manager, you will be responsible for maintaining and developing the site's Quality Management System, ensuring compliance with food safety, quality, legality, and authenticity standards while leading the Quality Assurance and Hygiene teams. Sector – Food Manufacturing Non-Negotiable Requirements of the QA Manager Previous experience working as a QA Manager or Senior QA professional within food manufacturing. Strong knowledge of BRCGS standards, HACCP, GMP, and food safety systems. Experience leading quality and hygiene teams within a manufacturing environment. Hands-on experience managing audits, non-conformances, and customer complaints. Desirable Requirements of the QA Manager Experience within rice, grains, pulses, dried foods, or related food manufacturing sectors. Auditor qualification or previous auditing experience. Experience working with retailer standards and customer requirements. The QA Manager Will Benefit From Joining a well-established and respected food manufacturing business. Technical development and exposure to a wide range of quality systems and processes. Pension scheme. Life Assurance. Cycle to Work Scheme. 22 days holiday plus bank holidays, increasing annually up to 25 days. Stable Monday to Friday working pattern. If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. For further details contact Nathan Lock at Pioneer Selection. As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply. Please see our website for further details

Resident Liaison Officer (RLO) – Retrofit & Energy Efficiency Resident Liaison Officer | Tenant Liaison | RLO | Customer Liaison | Social Housing | EWI & Heat Pumps Job Title: Resident Liaison Officer (RLO) – Home Energy Improvements Location: Cambridge, Ely, and Surrounding Areas Pay Rate: £17.32 per hour (PAYE) OR £23.00 per hour (Umbrella) Contract Type: Temporary (Immediate / September Start, with a strong view to a long-term position) Hours: Full-Time, Monday to Friday (Standard Day Shift) Mandatory Requirements: Full UK Driving Licence & Personal Vehicle, Social Housing / RLO Experience Are you an empathetic, customer-focused Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a long-term opportunity across Cambridge and Ely We are urgently recruiting a compassionate and organised Resident Liaison Officer to join a high-profile home energy efficiency retrofit scheme starting this September. Working across live residential properties, you will be the primary face-to-face point of contact for tenants during major green energy upgrades, including External Wall Insulation (EWI), Air Source Heat Pumps (ASHP), and PV Solar Panel installations. This is a fantastic, long-term opportunity to join a supportive project team delivering essential works that improve residents' living conditions, energy efficiency, and home comfort. What We Offer Flexible Pay Rates: Earn £17.32 per hour (PAYE) or £23.00 per hour (Umbrella) with reliable weekly pay. Long-Term Career Potential: Temporary role starting in September with a strong view to long-term continuity. Meaningful Work: Play a crucial role in delivering sustainability and decarbonisation upgrades to local communities. Supportive Environment: Work alongside an experienced project team in a collaborative site structure. Key Responsibilities: Resident Communication: Act as the primary liaison for tenants, providing clear, timely, and consistent updates regarding project timelines, work schedules, and potential disruptions. Property Access & Coordination: Facilitate property access for tradespeople and sub-contractors, coordinating survey and installation appointments to ensure smooth operational delivery. Issue & Complaint Resolution: Address tenant queries, concerns, and complaints with empathy, patience, and professional problem-solving. Project Administration: Maintain accurate resident communication logs, update property access records, and assist with pre-work surveys and handover documentation. Candidate Profile & Requirements: Proven Experience: Demonstrable history as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or similar customer-facing role within social housing, property maintenance, or construction. Retrofit Knowledge: Prior experience working on energy retrofit, EWI, or home improvement schemes is highly desirable. Communication & Empathy: Exceptional interpersonal skills with the ability to build rapport with diverse residents and resolve difficult situations calmly. Mobility: Must hold a Full UK Driving Licence and have access to a personal vehicle for daily travel across Cambridge, Ely, and the surrounding patch. Organisation: Strong administrative, record-keeping, and time-management capabilities. How to Apply: If you are a skilled, compassionate Resident Liaison Officer ready for your next project across Cambridge and Ely, click APPLY NOW with your updated CV for immediate consideration. Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Retrofit, Decarbonisation, EWI, External Wall Insulation, Heat Pumps, PV Panels, Cambridge, Ely, Cambridgeshire

Resident Liaison Officer Contract Type: Contract Location: Cambridge & surrounding areas Duration: 6 month contract, with possibility for extension Pay Rate: £16.63 - £18.71 per hour Inside IR35 Working Pattern: Full Time - 37 hour per week Start Date: ASAP About the Role We are recruiting for an experienced Resident Liaison Officer (RLO) to support the delivery of energy efficiency and retrofit works across Cambridge and the surrounding areas. Working closely with project delivery teams, contractors, Housing Associations and site managers, you will act as the key point of contact for residents throughout the lifecycle of the works. This is a full RLO position, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting . You will play a key role in ensuring residents are kept informed, supported and comfortable throughout what can often be disruptive works. A particular focus of the role will be supporting vulnerable residents and customers with disabilities, accessibility requirements or additional support needs . You will need to be confident adapting your communication style, understanding individual circumstances and handling sensitive situations professionally. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Use sound judgement when dealing with resident issues, working within delegated authority and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Experience & Qualifications Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills, with the ability to coordinate multiple site visits and stakeholder communications. Full UK driving licence. CSCS card. Excellent written and verbal communication skills. Confident discussing technical matters with residents and explaining complex information in simple terms. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail and the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, Local Authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience working within delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems, such as MSD. Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. What We're Looking For We are looking for a confident, approachable and empathetic Resident Liaison Officer who can build trust quickly and communicate effectively with a wide range of residents. You will need to be organised, resilient and comfortable working across multiple sites and with different stakeholders. Most importantly, you will have a genuine customer-focused approach and the ability to support residents sensitively throughout the delivery of energy efficiency works. PPE, IT equipment, van and fuel provided. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. TPBN1_UKTJ

Inbound Telesales Executive Annual Salary: £31,900 with potential £3,000 sales bonus Location: Cambridge Job Type: Full-time On-siteReed are working with a nationally recognised company who are seeking a motivated Inbound Telesales Executive to join their team. This role is ideal for someone with a strong sales background and a keen interest in automotive parts. The successful candidate will be responsible for achieving personal sales targets, identifying customer needs and providing exceptional service. Day-to-day of the role: Achieve personal KPIs and revenue objectives with target customer sets. Accurately identify parts to meet customer sales requirements. Utilise all product promotions effectively to achieve specific targets set. Identify and exploit upsell opportunities to grow overall sales figures. Maintain knowledge on new or updated parts through training and reading materials. Record and feedback lost sales opportunities to the Sales Manager. Provide a high level of customer service, understanding customer requirements, responding to requests, progressing orders and providing expert advice. Build strong relationships with clients through regular contact both over the phone and face-to-face. Resolve any customer concerns or complaints professionally. Maintain a professional appearance and conduct business with integrity.Required Skills & Qualifications: Proven experience in sales, preferably in the automotive or related industry. Strong understanding of customer service principles. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using sales and customer relationship management software. Knowledge of automotive parts and the industry is a plus.Benefits: Competitive salary with a potential £3,000 sales bonus. Opportunities for professional growth and training. Dynamic and supportive work environment.To apply for this Inbound Telesales Executive position, please submit your CV detailing your relevant experience and why you are interested in this position

Registered Manager – LaMarsh Location: Cottenham, Cambridgeshire Salary: £35,000.00 Permanent | Full-time | 37.50 hours per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. We support individuals to live fulfilling, independent lives and are now seeking an experienced Registered Manager to our residential services in Cottenham. About the service - LaMarsh Rated Good by CQC, La Marsh is registered for 6 service users who have a diagnosis of severe learning, complex and physical difficulties as well as dementia. All are wheelchair users. The Service is close to public transport links and is easily commutable from Cambridge. La Marsh is easily within walking distance of local amenities as well as enjoying its beautiful village location. La Marsh’s warm and friendly atmosphere is inviting to anyone who resides or visits. The staff strives to make the Service Users lives as fulfilled as possible. Job Summary Reporting to the Locality Manager, the Registered Manager will provide operational, commercial, and quality leadership at LaMarsh. You’ll play a key role in service delivery, regulatory compliance, people management, and business development. You will ensure our service users receive high-quality, personalised care and support while maintaining the home’s full occupancy, financial stability, and staff performance. Key Responsibilities: Service Operations Ensure full occupancy and manage referral assessments. Lead on recruitment and resource management to minimise agency use. Tailor all services to meet the unique needs of each individual. Commercial & Business Development Build and maintain strong relationships with local authorities and external partners. Collaborate with the Business Development team to grow the service organically. Financial Management Lead on achieving gross margin and EBITDA targets. Monitor financial performance, identifying and addressing variances proactively. Communicate service changes to finance within 2 days. Quality & Compliance Ensure compliance with internal policies, CQC regulations, and contractual obligations. Embed person-centred care pathways across the service. Respond to complaints effectively and uphold excellent customer service standards. Leadership & People Management Provide strong, visible leadership to the team. Manage performance, encourage development, and address underperformance as needed. Conduct supervisions, disciplinary and appeal hearings appropriately. Continuous Improvement Promote a culture of learning, quality improvement and service efficiency. Stay informed on sector developments and legislative changes. What We’re Looking For Essential: NVQ Level 5 in Leadership for Health and Social Care (or equivalent). Previous experience managing a residential care setting, ideally supporting individuals with learning disabilities. Strong understanding of CQC standards and regulatory frameworks. Proven leadership, financial and operational management skills. Why Join Us? Be part of a compassionate and committed team making a real difference. Ongoing training and professional development opportunities. Supportive leadership and a people-focused culture. Competitive salary and benefits package. Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we’d love to hear from you. About CareTech Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal co

Quality Assurance Manager – Industrial Food Manufacturing (FMCG) Monday - Friday 09:00 - 17:30 About the Role Experienced and proactive Quality Assurance Manager to lead the Quality function within a large-scale, multi-level industrial food manufacturing facility. Operating within a high-volume FMCG environment, you will be responsible for maintaining an effective Quality Management System (QMS) while ensuring the highest standards of food safety, product quality, legality and authenticity across all manufacturing operations. Reporting to the Technical Manager, you will lead the Quality Assurance and Hygiene teams, driving a culture of continuous improvement, operational excellence and compliance throughout the site. This role requires strong leadership, technical expertise and the ability to work collaboratively with Production, Engineering, Supply Chain and Technical teams to ensure products consistently meet customer, retailer and regulatory requirements. Key Responsibilities • Lead, develop and motivate the Quality Assurance and Hygiene teams, creating a high-performance culture focused on food safety, quality and continuous improvement., • Champion a positive Food Safety and Quality Culture across the entire manufacturing facility, ensuring standards are embedded at every level of the organisation., • Maintain and continuously improve the site's Quality Management System, ensuring ongoing compliance with BRCGS Food Safety Standards, customer codes of practice and all relevant legal and regulatory requirements., • Ensure robust implementation, verification and continuous review of HACCP and TACCP/VACCP programmes across all manufacturing operations., • Drive compliance with GMP, hygiene, environmental monitoring and allergen management programmes throughout the production facility., • Manage site hygiene standards and pest control programmes, ensuring all planned activities are completed, verified and any corrective actions closed effectively., • Oversee raw material, in-process and finished product quality verification programmes, including microbiological, chemical and physical testing through accredited laboratories., • Ensure all quality monitoring, inspections and verification activities are completed accurately and on schedule., • Lead investigations into customer complaints, non-conformances and quality incidents using structured root cause analysis, implementing effective corrective and preventive actions (CAPA)., • Monitor quality KPIs, trend performance data and identify opportunities to improve product quality, process capability and operational performance., • Ensure full product traceability is maintained across the manufacturing operation and lead mock recalls to verify system effectiveness., • Plan and conduct internal audits while supporting external customer, retailer and certification audits., • Deliver food safety, GMP and quality training to colleagues, ensuring competency across all operational teams., • Collaborate with Production, Engineering and Continuous Improvement teams to deliver sustainable improvements in manufacturing processes and quality performance., • Support the implementation, validation and maintenance of product specifications, quality standards and manufacturing controls., • Ensure compliance with all customer specifications, retailer requirements and internal quality standards., • Provide technical support during new product introductions, process changes and capital investment projects., • Deputise for the Technical Manager where required and provide technical leadership across the wider site., • Promote a proactive quality-first mindset, ensuring quality is built into every stage of the manufacturing process rather than inspected at the end. About You You are an experienced Quality professional with a passion for food manufacturing and operational excellence. You are comfortable working in a fast-paced, complex FMCG environment and have proven experience leading technical teams within large manufacturing operations. Experience & Skills • Minimum of 3 years' experience in a Quality Assurance leadership role within food manufacturing or FMCG., • Experience managing Quality Assurance teams within a high-volume industrial manufacturing environment., • Strong working knowledge of BRCGS Food Safety Standard and retailer standards., • Proven experience managing internal and external audits., • Thorough understanding of HACCP, TACCP, VACCP, GMP, hygiene and allergen management., • Experience managing environmental monitoring, pest control and sanitation programmes., • Excellent root cause analysis and problem-solving skills using structured continuous improvement methodologies., • Strong communication and stakeholder management skills with the ability to influence at all levels., • Experience working within complex manufacturing sites, including multi-floor or vertically integrated production facilities, is highly desirable., • Experience within milling, cereals, grains or dry ingredient manufacturing would be advantageous., • Strong analytical skills with experience using quality KPIs and data to drive performance improvements. Qualifications Degree in Food Science, Food Technology or a related discipline, or equivalent industry experience. HACCP Level 3 (minimum). Food Safety Level 3 (minimum; Level 4 desirable). Internal Auditor qualification (BRCGS or equivalent preferred). Full UK Driving Licence

Inclusion Officer – SEND Complaints. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families. The successful candidate will take responsibility for

Vehicle Quality Complaints Handler. Vehicle Quality Complaints Lead. Investigate complaints in line with FCA guidelines, ensuring fair and robust outcomes.

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime.

Responsible for completing monthly quality audit and complaints reports, with root cause analysis and identification of themes. Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. This will include comple

Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business improvements. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor in

Oversee complaints from initial receipt through to final resolution and manage complex, high‑risk and escalated complaints. Promote accessibility and inclusivity within the complaints process. Are you an experienced complaints professional with a passion for delivering excellent customer service a

You will manage customer complaints from receipt through to resolution, ensuring FCA compliant, fair outcomes. Strong investigation, communication and decision-making skills are essential; prior regulated complaints handling is required. CCP Recruitment LTD is partnering with a growing Fintech to re

Local Authority in Bexleyheath is recruiting for a Complaints & FOI Business Support Officer on an ongoing temporary basis, hybrid working with office attendance two days a week. Role involves handling complaints and FOI requests, SAR redaction, and case-management support. The ideal candidate will

Irwell Valley Homes in Manchester is seeking a dedicated Complaints Officer to manage Stage 1 complaints through to resolution within required timescales, and to work with managers on complex cases.

You will assist Quality Engineers and coordinate with colleagues and third parties to ensure smooth processing of customer complaints.

TipTopJob in Leeds is seeking a permanent Complaints Team Manager to lead a team of Complaint Handlers and Administrators within our Complaints Operation.

Capio Recruitment Financial Planning is seeking a Technical Complaints Specialist in Swindon for a hybrid role with 3 days in the office. You will investigate and resolve complex financial complaints, providing technical guidance and ensuring regulatory compliance while supporting positive client ou

GSF Car Parts is seeking a Customer Complaints Handler in the United Kingdom. You will investigate complaints across branches, warehouse operations, and customer service, maintain detailed records, and identify patterns to improve processes.

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. What We’re Looking For In a Complaints Team Manager. We're keen to speak with candidates who have proven experience managing a Complaints Team or a Telephon

VennGroup supports an NHS organisation in recruiting a Complaints Officer to join the Patient Experience Team. We are seeking an experienced administrator or complaints professional passionate about customer service and improving patient outcomes, with NHS procedures knowledge and strong communicati

Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes. Investigating complaints thoroughly and maintaining robust audit trails. Maintaining the complaints database and producing accurate management information.

Venn Group in the United Kingdom is recruiting for a Complaints Officer within an NHS organisation's Patient Experience Team. The role handles complaints and feedback from receipt to resolution, acting as main contact for complainants with empathy and professionalism. Location across Kent with two d

JLL Workplace Management is seeking a detail-oriented Quality Assurance and Complaints Handling Specialist to ensure the quality and efficiency of the Operations Centre while effectively addressing customer feedback and complaints.

Trent & Dove Housing is seeking an experienced Complaints Manager to lead our complaints service, ensuring concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code.

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible. Experience of working in a Complaints environment.

As a Complaint Handler, you'll take ownership of complaints from start to finish, helping unpick what has happened, understand the impact on the customer, and work out what a fair way forward looks like. You'll use your judgement, empathy and curiosity to investigate complaints across our savings an

This position is full-time and offers the chance to contribute to improving complaints handling processes. A well-established UK wealth management business is seeking a Complaints Analyst to join their Risk & Compliance function. The role involves managing the investigation and resolution of client

This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You’ll provide clear, fair, and empathetic support to custo

Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. Managing the end-to-end handling, investigation, and resolution of client complaints. Ensuring compl

Niyaa People is seeking a permanent Complaints Resolution Officer to own a varied caseload from initial investigations to final resolution. This role suits someone with housing complaints, casework or customer service experience who can investigate complex issues, influence service improvements and

Grant Thornton in the UK is seeking a Senior Public Sector Audit Complaints and Objections Manager to lead complaints handling, manage Local Audit and Accountability Act objections, whistleblowing disclosures, and elector concerns.

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Brackenberry is assisting a Local Authority in Waltham Forest to appoint a Housing Complaints and Enquiries Officer on a 3-month contract, highly likely to be extended at client discretion. You will manage Stage 1 Housing Management and Assets complaints, work with contractors and internal teams to

A leading UK financial services group is seeking a Complaints Manager for their PRT Client Services team to manage Defined Benefit pension complaints. Responsibilities include investigating complaints, analyzing data, and collaborating with third-party suppliers.

This is an excellent opportunity for a qualified solicitor with experience handling professional indemnity claims, complaints and regulatory matters, ideally gained within a law firm, professional indemnity insurer or a related insurance environment. This is a great opportunity for a solicitor looki