Trabajos community support officers en HitchinCrear alertas

About the Role Apollo Security Division is seeking an approachable, vigilant, and highly empathetic Front of House Security Guard to manage a busy gatehouse in Hitchin. As the first point of contact for the site, you will be responsible for ensuring the safety and security of the premises while delivering exceptional customer service. This is a unique role that requires a high level of emotional intelligence. You will be interacting daily with a diverse range of visitors from around the world, many of whom have varying degrees of English proficiency. Additionally, you will be working closely with the client’s internal staff. A calm, patient, and welcoming temperament is absolutely essential for this position. Key Responsibilities • Access Control & Gatehouse Management: Monitor and authorize the entry and departure of employees, visitors, and delivery vehicles at a high-traffic gatehouse., • Front of House Duties: Act as the welcoming face of the site, communicating effectively with international drivers and visitors who may have limited English., • Compassionate Support: Provide a reassuring, patient, and supportive presence for the client’s staff, maintaining an environment that minimizes stress and anxiety., • Emergency Response: Act as a designated first responder on-site, handling any medical or security emergencies calmly and professionally., • Traffic Marshalling: Assist with the safe movement of vehicles on-site (Banksman training will be provided). Requirements & Qualifications • First Aid Certification: Must hold a valid, recognized First Aid certificate., • Exceptional Temperament: A proven ability to remain calm, patient, and empathetic, particularly when interacting with vulnerable individuals or those with mental health considerations., • Communication Skills: Strong interpersonal skills with the ability to bridge language barriers and communicate clearly and respectfully with people from diverse backgrounds., • Reliability: Highly dependable with excellent time-management skills to adhere to the strict operational roster., • SIA License: A valid SIA license is required for this role. Working Hours Training Schedule: • 05:00 – 14:30 (minimum of 3 days fully paid) Regular Working Pattern: • Monday to Thursday: 14:30 – 00:30, • Friday: 14:30 – 22:30, • Saturday: 12:00 – 16:30, • Sunday: Off Benefits • Professional Development: Fully funded Banksman License training provided upon starting., • Stable Income: Reliable PAYE employment at £13.30 per hour.

Job Title Trainer Reports To Area Support Manager and HR Manager Job Purpose The Trainer is responsible for delivering high-quality training to new and existing care staff, ensuring they have the knowledge, skills and confidence to provide safe, person-centered care. The role includes delivering induction and refresher training, assessing competency, maintaining training resources and supporting staff development in line with company policies, legislation and best practice. Key Responsibilities Training Delivery • Deliver engaging and effective induction training for new Care Workers., • Deliver mandatory refresher and update training to existing staff., • Adapt training methods to suit different learning styles and levels of experience., • Promote a positive learning environment that encourages participation and professional development., • Ensure all training is delivered in accordance with current legislation, CQC standards and company policies. Competency Assessment • Assess learner understanding throughout training sessions., • Mark and provide constructive feedback on induction workbooks and training assessments., • Complete practical competency assessments where required., • Undertake field-based observations and competency assessments to ensure staff can safely apply their learning within the workplace., • Identify any additional training or support needs and communicate these to the appropriate manager. Training Resources • Prepare, maintain and update training materials, presentations and learner resources., • Ensure training equipment and resources are organized, safe and fit for purpose., • Keep training content up to date with changes in legislation, best practice and organizational procedures. Compliance and Administration • Maintain accurate training records and assessment documentation., • Ensure attendance registers, competency records and assessment paperwork are completed accurately and submitted promptly., • Support the organization in maintaining compliance with regulatory and contractual training requirements., • Participate in audits and quality assurance processes relating to training. Professional Responsibilities • Act as a positive role model for professional standards and company values., • Maintain own professional knowledge through continuous professional development., • Work collaboratively with managers and operational teams to support workforce development., • Carry out any other reasonable duties commensurate with the role. Person Specification Essential • Experience working within the health and social care sector., • Sound knowledge of adult social care legislation and best practice., • Previous experience delivering training, coaching or mentoring staff., • Excellent communication and presentation skills., • Ability to assess competence and provide constructive feedback., • Good organizational and administrative skills., • Confident using Microsoft Office and digital learning systems., • Full UK driving license and access to a vehicle (if field assessments are required). Desirable • Recognized teaching or training qualification (Level 3 Award in Education and Training or equivalent)., • Assessor qualification (or willingness to work towards one)., • Level 3 Diploma in Adult Care or above., • Experience of delivering the Care Certificate., • Knowledge of CQC Fundamental Standards and Skills for Care guidance. Personal Attributes • Enthusiastic and engaging communicator., • Patient and supportive teaching style., • Professional and approachable., • Able to motivate and inspire others., • Excellent attention to detail., • Flexible and adaptable., • Committed to continuous improvement and high-quality care.