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Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Night Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position will be responsible for overseeing all front desk and hotel operations, ensuring smooth guest arrivals and departures, resolving and preventing guest issues and maintaining a strong presence throughout the property. The position supports the night audit process, monitors safety and security and coordinates with departments such as Housekeeping, Engineering, Food& Beverage and Security to address any overnight operational needs. In addition, the Night Manager ensures proper and accurate reporting, supervises the overnight team and prepares the Front Office for the next day’s operations. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Oversees the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES: • Oversees all hotel operations during the overnight shift., • Conduct property walk-throughs to monitor cleanliness, safety and operational readiness, • Act as a primary contact for all departments overnight, ensuring smooth interdepartmental communication and coordination, • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts., • Ensures all front office procedures and brand standards are consistently followed, • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Maintain communication with Engineering and Housekeeping for urgent overnight concerns, • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manage room availability, walk-ins, cancellations and no-shows effectively, • Ensures hotel safety and security procedures consistently throughout the night, • Takes personal responsibility for correcting service problems and creates memorable guest experiences., • Completes other duties as assigned by the Director of Front Office Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred, • Minimum 2 – 3 years in a management position Knowledge: • Hospitality or customer service, • Opera experience. Salary $70k-75k.

Job Description Position Overview: We are seeking a Guest Service Manager with strong leadership skills to join our team. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you. Key Responsibilities: Guest Service Manager: • Oversee the daily operations of the guest service team, including front desk staff and concierge services., • Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively., • Maintain a strong understanding of the hotel's services, facilities, and room types., • Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas., • Train and develop the guest service team to foster a culture of exceptional service and professionalism., • Generate and review various reports, including occupancy reports, guest feedback, and financial reports., • Respond to guest inquiries, requests, and issues with professionalism and courtesy., • Assist with event planning and coordination for groups and special occasions. Requirements: • Previous experience in hotel management, with a strong background in guest services., • Excellent communication and interpersonal skills., • Proficiency in PEP., • Strong organizational and problem-solving abilities., • Leadership skills and the ability to motivate and train staff effectively., • Flexibility to work night shifts and cover the role of Night Manager Relief when needed. Benefits: • Competitive salary and performance-based bonuses., • Comprehensive health and dental benefits., • Opportunities for career advancement and professional development., • A vibrant, collaborative work environment in the heart of New York City. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, join our team and help create memorable experiences for our guests. The anticipated compensation range for the position is $66,300 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Check guests in and out of rooms; ensure that all guest information is accurate and up to date Handle all guest payment for charges incurred; correct guest bills as needed Prepare audit accurately at end of shift Maintain an accurate bank for giving change, cashing checks, etc Answering both guest and team member inquiries Accepting mail, packages, laundry, etc from guests and properly processing those items Answering any phone calls that come to the desk Dispatch bellstaff for guest assistance Follow any directions given by Front Office Manager or Assistant Front Office Manager Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job DescriptionPosition: Guest Service AgentEssential Duties and ResponsibilitiesAs a Guest Service Agent, you will provide exceptional service to guests throughout their stay. You will be responsible for assisting guests with check-in, check-out, and addressing their needs to ensure a positive and memorable experience. As one of the first points of contact for our guests, you play a key role in creating a welcoming atmosphere and delivering outstanding hospitality. Guest Service Agents are expected to perform the following responsibilities with professionalism, accuracy, and the highest standards of customer service:Act in accordance with all security and emergency procedures and manage the instigation of these, as requiredEnsure that all Guest complaints managed, recorded, and resolved promptlySupport the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as requiredInform Departments of special requests, early/late departures, room changes and other Guest requestsMaintain good communication and work relationships in all hotel areasAct in accordance with fire, health and safety regulations and follow the correct procedures when required Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPsManage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalismServe your role and Team in an environmentally-conscience manner.Required Skills and RequisitesJob RequirementsGuest Service Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceFlexibility to respond to a range of different work situationsFlexible work schedule Day Shift, Night Shift, Weekends, and HolidaysIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:2yrs Front Desk experienceKnowledge of the hospitality industryHigh level of IT ProficiencyPalette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description We are seeking a detail-oriented and dependable professional to oversee overnight front office operations and ensure a seamless guest experience during late-night and early-morning hours. In this role, you will support accurate financial reporting, guide on-duty team members, and help maintain a safe, organized, and welcoming environment for guests and staff. Responsibilities • Supervise overnight front desk operations and provide support to team members during the night shift., • Review daily financial activity, reconcile accounts, and prepare accurate audit reports., • Ensure the proper completion of guest check-ins, check-outs, and related billing procedures., • Monitor hotel activity and address guest concerns promptly and professionally., • Coordinate with other departments to support smooth daily transitions and operational continuity., • Verify that required reports, logs, and documentation are completed accurately and on time., • Help maintain security, safety, and compliance standards throughout the property., • Train, coach, and support team members in front office procedures and service expectations., • Escalate unusual situations, guest issues, or operational concerns to appropriate leadership when needed.Qualifications, • Previous experience in hotel front desk, night audit, guest services, or a similar hospitality role., • Demonstrated ability to manage financial reports, reconcile records, and work with high accuracy., • Strong customer service and communication skills., • Ability to lead by example and support team members in a fast-paced environment., • Comfort using property management systems, point-of-sale systems, and standard office software., • Excellent attention to detail, organization, and problem-solving skills., • Ability to work overnight hours, weekends, and holidays as needed.Preferred Qualifications, • Experience in a supervisory or lead role within hospitality operations., • Knowledge of hotel audit procedures, cash handling, and end-of-day reporting., • Familiarity with guest service best practices and conflict resolution.What We Offer, • A supportive and team-oriented work environment., • Opportunities to develop leadership and operational skills., • Competitive compensation and benefits, based on experience and location., • The chance to play a key role in delivering an exceptional guest experience.About the Role This position is ideal for someone who enjoys working independently, takes pride in accuracy and service, and can confidently oversee overnight operations. The successful candidate will help ensure that each day begins with a complete, accurate, and well-organized handoff.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionBenefits: • 401(k) matching, • Employee discounts, • Flexible schedule Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping Coordinate transportation, ticketing, dining, and spa reservations Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness Follow up on all guest inquiries and requests to ensure satisfaction Keep detailed records of guest preferences and requests in CRM and PMS systems Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly Support VIP and celebrity guest handling in collaboration with Guest Experience leadership Communicate effectively with all departments to ensure guest expectations are met and exceeded Stay up-to-date on city happenings, seasonal programming, and luxury trends Maintain updated vendor contact lists and preferred partners Handle incoming calls and emails for Concierge services with discretion and poise Support special projects and activations as assigned by leadership Qualifications 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) High level of discretion and emotional intelligence Familiarity with Opera PMS, ALICE, or other guest service systems Les Clef d'Or preferred SKILLS Expert-level communication and problem-solving abilities Strong network and resourcefulness to fulfill complex guest requests Well-organized with strong follow-through and attention to detail Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries, and supporting front desk operations. This role serves as a liaison between departments and ensures a smooth and positive experience for all guests. Requirements: • High school diploma or equivalent, • Strong interpersonal and communication skills, • Basic computer proficiency, • Excellent customer service and phone etiquette, • Hospitality/ Hotel experience preferred Key Responsibilities: • Greet and assist families and visitors in a friendly and professional manner, • Answer and manage phone calls, voicemails, and messages promptly, • Coordinate scheduling, ensuring accuracy and timeliness of appointments, • Serve as a liaison between departments and communicate issues to management, • Provide directions, tours, and general information about the facility, • Respond to questions, concerns, and complaints with professionalism and care, • Maintain knowledge of the facility and nearby amenities to assist visitors, • Assist with guest room coordination and support services as needed, • Manage office tasks such as inventory, faxing, copying, and mail distribution, • Utilize computer systems and software to support daily operations

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Breakfast Attendant- Part Time Location: Comfort Inn Brooklyn Pay Rate: $18/hr SUMMARY: In this role, you will be responsible for setting up, maintaining, and breaking down the breakfast service area, ensuring guests receive a fresh, welcoming, and efficient breakfast experience each morning. We are looking for individuals who are genuinely passionate about hospitality, take pride in cleanliness and presentation, and enjoy creating a warm start to a guest's day. RESPONSIBILITIES: Breakfast Set-Up & Presentation • Set up the breakfast area prior to opening, including food stations, beverage stations, dishware, and seating areas., • Prepare and display food items in accordance with hotel standards and brand presentation guidelines., • Ensure hot and cold food items are held at proper temperatures throughout service., • Label all food items clearly, including allergen information where applicable. Guest Relations & Service Excellence • Greet all guests warmly as they arrive for breakfast and create a welcoming, positive atmosphere., • Respond promptly to guest requests, dietary needs, and special accommodations., • Monitor the breakfast area throughout service, restocking food, beverages, and supplies as needed., • Clear and reset tables promptly to maintain a clean and inviting dining environment., • Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. Inventory & Supply Management • Monitor food and supply levels and communicate replenishment needs to the kitchen or Food & Beverage Manager., • Assist with receiving, storing, and rotating breakfast inventory following FIFO (first-in, first-out) standards., • Track and report waste and spoilage to minimize loss., • Complete daily inventory counts and logs as required. Communication & Interdepartmental Coordination • Maintain clear communication with the kitchen, Housekeeping, and Front Desk to address guest needs efficiently., • Log guest requests, complaints, and notable incidents accurately in the shift communication log., • Relay food allergy notes, special requests, and supply shortages to relevant departments., • Support the Manager on Duty (MOD) by communicating breakfast area status during the shift. Safety, Security & Compliance • Follow all food safety and sanitation standards, including proper food handling, storage, and temperature control., • Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency., • Adhere to all brand franchise standards, hotel policies, and applicable health and regulatory requirements at all times., • Report any suspicious activity, safety hazards, or equipment issues to management immediately., • Ensure the breakfast area, kitchen equipment, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties • Complete all required shift paperwork, reports, and logs accurately and on time., • Operate and maintain breakfast equipment such as coffee machines, waffle makers, and warming units., • Break down and thoroughly clean the breakfast area at the close of service, including all equipment and surfaces., • Assist with administrative tasks as assigned by General Manager., • Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This position requires prolonged periods of standing and walking throughout the shift. The associate must be able to frequently bend, stoop, reach, push, pull, lift, and carry items weighing up to 25 pounds. The role requires the ability to safely handle food, supplies, serving equipment, and trash; perform routine cleaning tasks; and work in a fast-paced kitchen and dining environment with exposure to hot equipment, cleaning products, and varying temperatures. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description AFP Corporation has an exciting opportunity for a dynamic Regional Vice President of Sales & Marketing to lead revenue growth for our prestigious portfolio of Hilton and Marriott-branded hotels. Based in our corporate offices in Great Neck, NY, this role offers travel to stunning properties, attendance at top brand and industry events, and the chance to drive strategies that maximize profitability. The ideal candidate brings deep expertise in Hilton/Marriott operations, crafts innovative sales and revenue plans, analyzes market trends, and forges powerhouse relationships with clients and stakeholders. Earn a competitive base of $165K–$175K plus bonus, with unparalleled perks like employee/family discounts. Benefits: • Comprehensive medical, dental, and vision insurance., • Retirement savings plan with a 401K., • Employee, Friends & Family Hotel Discounts with AFP Hotels, Hilton, and Marriott brands., • Life insurance options., • Paid Time Off Program and Paid Holidays., • Career development opportunities to enhance skills and advance within the company., • Merit & Performance-Based Annual Raises Compensation: $165,000 - $175,000 / year Key Responsibilities: • Develop and Implement Sales and Revenue Strategies; this includes setting pricing strategies, managing inventory, and developing promotional campaigns to maximize revenue., • Analyze Market Tends and Competition within the properties comp set and identify areas for improvement and provide regular reports to management., • Establish and nurture relationships with key accounts, travel partners, and other stakeholders to drive sales and bookings., • Work with other departments, such as sales, reservations, and front desk, to ensure alignment and achieve revenue targets., • Providing leadership and guidance to sales and revenue team members, setting goals, and monitoring performance., • Oversight of all Sales Management Bonus Programs and Incentives., • Conduct market research, competitor analysis, and identify opportunities to increase revenue., • Create revenue forecasts, develop budgets, and track performance against goals. Experience Require • Strong analytical and problem-solving skills: Ability to analyze data, identify trends, and develop effective strategies., • Excellent communication and interpersonal skills: Ability to build relationships, negotiate, and effectively communicate with diverse audiences., • Proficiency in revenue management systems and software: Understanding of hotel revenue management software and tools., • Knowledge of hotel operations and industry trends: Familiarity with hotel sales, marketing, and revenue management practices., • Implementing Policies and Procedures within the Sales, Marketing and Revenue Management Disciplines., • Prior Experience in Hilton and Marriott Branded Hotels required., • Must have Hotel Multi-unit Experience., • Minimum of 5-7 years of experience in a multi-property hotel sales. marketing and revenue management oversight: Prior experience in a similar position is highly desirable., • Leadership and management skills (if supervising a team): Ability to motivate, coach, and guide team members. Only applicants that meet the position requirements noted above will be considered for the position. AFP Management Corp is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience. We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards. This is an active, field-based leadership role — not a desk job. What You’ll Do Lead & Develop a 5-Star Team • Recruit, train, coach, and evaluate Cleaning Consultants, • Conduct Quality Control visits, • Improve team retention and performance, • Step in to assist with cleaning when needed Drive Client Excellence • Ensure every home meets Zen Home’s 5-Star standard, • Exceed client expectations, • Resolve concerns in real time, • Increase client retention, • Encourage 5-Star reviews, • Build relationships with bellmen, front desk staff, concierges, doormen, and building management, • Cultivate referral partnerships Support Revenue Growth • Improve scheduling efficiency, • Generate client referrals, • Encourage Cleaning Consultant–generated leads, • Assist with large job estimates Field Requirements • Comfortable using public transportation daily, • Willing to walk between 5–6 client job sites per day, • Comfortable working in all weather conditions, • Physically capable of assisting with cleaning tasks Compensation Base Salary: $50,000 + Weekly Revenue Bonuses: High performers can earn an additional $8K–$39K+ annually based on performance Qualifications • 5+ years management experience (hospitality preferred), • Strong leadership and coaching skills, • Comfortable working in the field daily, • Familiar with Microsoft Office and scheduling apps, • Knowledge of NYC transit system, • Professional-level English communication\nCompany Description Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day. Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Training & development Who We Are: Apex Assembly connects the world’s leading technology decision-makers with top-tier solution providers through executive events across North America. Our high-growth environment is built for ambitious individuals who thrive on competition, accountability, and driving results. The Role: We’re looking for a driven, high-energy Business Development Representative to join our growing sales team in our NYC office. As a BDR, you will be on the front lines of Apex’s revenue growth, generating qualified leads, booking meetings, and fueling the success of our events and partnerships. This role is designed for someone who thrives in a fast-paced, performance-driven environment, is naturally competitive, and enjoys working towards clear goals. We are looking for a start date of 01/12/2026. What You’ll Do: • Take ownership of outbound prospecting — calls, emails, LinkedIn — and drive results, • Build relationships fast with tech companies that align with Apex’s event strategy, • Get in front of decision-makers and secure qualified meetings for senior sales leaders, • Take pride in hitting — and exceeding — your outreach and meeting targets, • Keep your pipeline organized and your activity sharp in Salesforce, • Help shape our messaging — your voice and ideas matter here, • Stay sharp on trends so your conversations sound confident and relevant, • Be a key part of a fast-paced, energetic, success-driven team, • This is an independent contributor role. Coordination with internal teams is required.What We’re Looking For:, • Outgoing, competitive personality — you love meeting new people and winning them over, • Strong communicator — comfortable talking to executives and holding your ground, • Self-starter — you want freedom to run your own day, with clear goals to chase, • Resilient — rejection doesn’t faze you, you bounce back fast, • High energy — you thrive in environments with pace and momentum, • Coachable — you want to get better and aren’t afraid of feedback, • Comfortable making a lot of calls and driving conversations — the phone is your friend, • Familiar with CRM tools (Salesforce is a plus) and LinkedIn Sales Navigator, • Bachelor’s degree or equivalent experience preferred, • Previous sales or lead generation experience is a plus — but attitude matters mostWhy Apex Assembly:, • High-energy, competitive sales culture with clear growth paths, • Comprehensive training to sharpen your sales skills, • Opportunity to work directly with senior leaders and decision-makers in the tech space, • Competitive compensation with uncapped earning potential, • Be part of a company rapidly scaling and making an impact Physical demands • Prolonged periods sitting at a desk and working on a computer, • During travel, we require light lifting of promotional materials or event suppliesTravel required, • Travel required. Any travel related to events will be discussed in advance and covered by the company (flight and hotel)., • Less than 10% to begin and may increase over time to 15%Required education and experience, • Associates and Bachelor’s degrees or equivalent experience, • Excellent verbal and written communication skillsPreferred education and experience, • Previous experience in sales, business development, or lead generation, • Familiarity with CRM tools and email outreach platformsAdditional eligibility requirements, • Ability to work standard hours (Monday – Friday, 9:00 AM – 5:00 PM EST), • Ability to reliably commute to 10174 at least 4 times a week., • Eligible to work in the United StatesWork authorization Must be authorized to work in the United States Affirmative Action/EEO statement Apex Assembly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Flexible work from home options available.

Job Description 20 Hours Per Week | Weekends Required Growth Opportunities Available This Is Not Your Typical Customer Service Job At our organization, hospitality is not an event calendar or a front desk position. It’s about restoring dignity, building relationships, solving problems, and creating experiences that help people feel like themselves again during one of the most challenging times in their lives. We’re looking for a Hospitality Manager who can turn a healthcare stay into a truly memorable experience through compassion, creativity, and genuine human connection. If you’re someone who loves helping people, thinking outside the box, and creating moments that matter, we want to meet you. What You’ll Do • Welcome new guests and families through personalized admissions and room orientations, • Build meaningful relationships through daily rounding and companionship, • Create custom experiences tailored to each guest’s personality, interests, goals, and life story, • Help restore dignity, independence, confidence, and a sense of normalcy during recovery, • Coordinate unique “white glove” moments that guests and families never forget, • Anticipate needs and proactively resolve concerns before they become complaints, • Work closely with nursing, admissions, therapy, dietary, and leadership teams, • Support guests throughout their recovery journey from admission through discharge, • Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home, • Document guest interactions, service recovery efforts, and memorable experiences, • Help generate positive reviews through exceptional service and genuine relationships What Makes This Role Different? One day you might be helping a guest reconnect with a favorite hobby. The next day you might be organizing a surprise celebration for a recovery milestone. You could be helping a family navigate a difficult transition, arranging a personalized comfort item, coordinating a meaningful life experience, or simply sitting with someone who needs companionship and encouragement. No two days are the same. Our Hospitality Managers are empowered to create custom experiences that go far beyond expectations. What We’re Looking For • Natural people person with a positive attitude, • Strong communication and relationship-building skills, • Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred, • Creative thinker who enjoys making someone’s day better, • Strong problem-solving abilities, • Organized and able to manage multiple priorities, • Comfortable working weekends, • Someone who believes small acts of kindness can make a big impact Why Join Us? • $28 per hour, • Part-time schedule (20 hours per week), • Leadership development and mentorship, • Career growth opportunities within a rapidly growing organization, • Opportunity to make a real difference in people’s lives every day, • A culture that values creativity, compassion, and service excellence More Than Hospitality We don’t just serve guests. We advocate for them. We celebrate them. We listen to them. We help them maintain their dignity. We create personalized experiences that remind people they are more than a diagnosis, a room number, or a patient. If that sounds like the kind of work that inspires you, we’d love to hear from you. Apply today and help us redefine hospitality in healthcare.

Job DescriptionDescription: Hotel Hayden-New York. Managed by Stepstone Hospitality Chelsea-New York 10001 Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team. As Director of Front Office, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Marriott brand standards and hotel policies. Responsibilities Lead, coach, and motivate the Front Office team to provide exceptional guest service. Oversee all front desk operations, including check-in, check-out, room assignments, and guest requests. Ensure guest issues and service recovery opportunities are handled promptly and professionally. Monitor daily arrivals, departures, room inventory, and VIP reservations. Work closely with Housekeeping, Engineering, Revenue Management, and Sales to maximize operational efficiency and guest satisfaction. Supervise Front Desk Agents, Night Auditors, and Guest Service Associates. Assist with scheduling, payroll, hiring, onboarding, training, coaching, and performance evaluations. Monitor cash handling procedures, billing accuracy, and daily front office reports. Ensure proper use of OPERA Cloud PMS and assist with troubleshooting front office system issues. Maintain a safe, secure, and welcoming environment for guests and associates. Act as Manager on Duty when required. What We’re Looking For We are looking for a leader who leads by example, enjoys interacting with guests, supports their team, and takes pride in creating memorable guest experiences. The successful candidate is organized, dependable, proactive, and committed to operational excellence. If you’re ready to grow your hospitality career and lead a talented team in the heart of New York City, we’d love to hear from you. Requirements: Qualifications Minimum 2 years of Front Office management or supervisory experience in a full-service hotel. Strong knowledge of OPERA Cloud is required. Excellent leadership, communication, and problem-solving skills. Strong guest recovery and conflict resolution abilities. Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail. Flexible schedule, including evenings, weekends, and holidays. Bilingual candidates are encouraged to apply. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionSenior Cloud Systems Administrator New York, NY ESSENTIAL FUNCTIONS AND DUTIES Cloud Infrastructure, Architecture & Governance • Design, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments., • Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation., • Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services., • Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable., • Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity., • Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed., • Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements., • Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise Services, • Support cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments., • Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning., • Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization., • Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms., • Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & Compliance, • Implement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models., • Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance., • Support Zero Trust models and security baselines across users, devices, applications, and cloud resources., • Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives., • Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives., • Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOps, • Build, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred., • Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work., • Build, maintain, and enhance CI/CD pipelines using Azure DevOps and/or GitHub Actions, including environment gates, drift detection, rollback support, and pre-deployment compliance checks., • Automate recurring operational tasks through PowerShell, Azure CLI, Bash, Python, Azure Automation, or similar tools., • Partner with technology teams to improve deployment velocity, release reliability, operational consistency, and platform efficiency.Monitoring, Reliability, Incident Response & Business Continuity, • Serve as a senior technical escalation point for critical Azure platform, infrastructure, application, networking, performance, and security incidents., • Support high-priority incident response, including triage, mitigation, stakeholder communication, root cause analysis, corrective action, and post-incident review., • Implement and maintain observability solutions using tools such as Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, alerting, and related platforms., • Build and maintain dashboards, alerts, performance metrics, service-level objectives, operational reports, and recurring health checks., • Support business continuity and disaster recovery solutions using Azure Backup, Azure Site Recovery, cross-region design, replication, recovery testing, and RTO/RPO validation.Cost Management, FinOps & Resource Optimization, • Partner with Finance and business stakeholders to support Azure cost visibility, usage reporting, budget controls, resource optimization, and cloud spend accountability., • Implement tagging standards, cost allocation practices, budget alerts, consumption reporting, rightsizing, reservations/Savings Plans strategy, and optimization roadmaps., • Identify recurring platform, cost, performance, or governance issues and lead corrective actions that improve long-term stability and efficiency.Microsoft 365, AVD & End-User Cloud Services, • Design, deploy, support, and optimize Azure Virtual Desktop and related remote access solutions, including host pool design, FSLogix profile strategy, Scaling Plans, and AVD Insights monitoring where applicable., • Support Microsoft 365 cloud services including Intune, Exchange Online, SharePoint/OneDrive, Teams, Purview, and related administration as needed., • Package, deploy, and maintain applications using Intune and other endpoint/cloud management platforms., • Support tenant-to-tenant Microsoft 365 migrations, coexistence planning, and cutover activities where applicable., • Support enterprise cloud services that improve secure access, business continuity, and operational efficiency across Cipriani’s corporate and property locations.Leadership, Documentation & Cross-Functional Partnership, • Lead technical discovery sessions, design discussions, proof-of-concept builds, and Well-Architected Reviews with clear recommendations and trade-offs., • Produce Architecture Decision Records, design documentation, implementation plans, runbooks, and support handoff materials., • Mentor junior IT team members, delivery partners, and help desk staff through design reviews, technical guidance, troubleshooting support, and knowledge sharing., • Manage escalated technical issues while remaining calm, professional, service-oriented, and focused on business impact., • Communicate complex technical concepts clearly to technical and non-technical stakeholders, including leadership, Finance, vendors, security partners, and business teams., • Manage third-party IT vendors, MSPs, cloud providers, security partners, software vendors, and infrastructure vendors as needed. KNOWLEDGE, EXPERIENCE AND SKILLS • Minimum of 7 years of experience in Azure Cloud Engineering, Cloud Infrastructure, Systems Engineering, DevOps, Site Reliability Engineering, Platform Engineering, or a related technology role., • Deep hands-on expertise with Microsoft Azure cloud environments, including infrastructure, networking, identity, security, governance, monitoring, and operations., • Strong experience with Azure Landing Zones, Azure Policy, Management Groups, subscriptions, RBAC, tagging, naming conventions, security baselines, and automated remediation., • Strong Azure networking knowledge including DNS, load balancing, routing, firewalls, private networking, VPNs, peering, hybrid cloud connectivity, ExpressRoute/VPN, and secure network architecture., • Strong Microsoft Entra ID/Azure AD experience, including Conditional Access, PIM, hybrid identity, app registrations, enterprise applications, and Zero Trust concepts., • Hands-on experience with Infrastructure as Code, including Terraform, Bicep, or ARM templates; Terraform is preferred., • Experience building and maintaining CI/CD pipelines using Azure DevOps and/or GitHub Actions., • Strong scripting ability using PowerShell, Azure CLI, Bash, Python, or similar languages., • Experience implementing monitoring and observability using Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, or similar platforms., • Experience supporting cloud migration, modernization, and transformation of legacy, on-premises, hybrid, or multi-cloud environments., • Experience serving as a senior escalation point for business-critical incidents, including mitigation, root cause analysis, stakeholder communication, and post-incident reporting., • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining a service-oriented approach.Preferred Qualifications, • Microsoft certifications such as Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Security Engineer Associate (AZ-500), Cybersecurity Architect Expert (SC-100), DevOps Engineer Expert (AZ-400), Azure Network Engineer Associate (AZ-700), or Microsoft 365 certifications., • Experience with Azure Virtual Desktop, FSLogix, Azure Files or Azure NetApp Files, Scaling Plans, AVD Insights, remote desktop infrastructure, or cloud-based end-user computing environments., • Experience with Docker, Azure Container Registry, Kubernetes, AKS, Azure Functions, Event Grid, Azure Front Door, Cloudflare, or similar modern cloud services., • Experience with Azure Databricks, Azure Data Factory, Azure SQL, SQL Managed Instance, Synapse Analytics, Fabric, Cosmos DB, analytics workloads, data science, machine learning, AI, or business intelligence platforms., • Experience with Microsoft 365 tenant-to-tenant migrations, Exchange Online, SharePoint/OneDrive, Teams, Purview, Intune, Copilot readiness/governance, Copilot Studio, or Microsoft Foundry., • Experience supporting hospitality, restaurant, private club, hotel, retail, luxury, or multi-site operating environments., • Familiarity with hospitality technology platforms such as POS, PMS, reservation systems, event management systems, access control, guest Wi-Fi, AV systems, and related integrations., • Experience supporting enterprise or regulated environments with strong security, compliance, governance, and audit requirements.PHYSICAL, SCHEDULE AND LOCATION REQUIREMENTS, • Ability to work on-site in New York as business needs require and support multiple Cipriani corporate and property locations., • Ability to participate in planned after-hours maintenance, urgent incident response, system upgrades, or cutover activities when needed., • Ability to sit or stand for extended periods, work at a computer, and occasionally lift or move IT equipment up to 30 pounds. 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Job Description Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures., • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts., • Review, submit for approval, and order capital budget items as required., • Review correspondence from guests and incident logs; direct staff according to information obtained., • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained., • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Position Requirements • Associate or Bachelor’s degree preferred., • 1 to 3 years hospitality related experience, including front desk operations experience. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Responsibilities • Always treat guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Supervises the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences., • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Hotels values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manages same day rooms inventory and rate yielding., • Takes personal responsibility for correcting service problems and creates memorable guest experiences. Education Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred., • Minimum 2 – 3 years in a management position., • Hospitality or customer service., • Opera experience. Benefits • Medical, Dental, Vision, • 401K - after one year, • Tuition Reimbursement Salary • $66,300 annually We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are. Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are. Job Description We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ. The MC Hotel has three venues--Allegory, a breakfast, lunch, and dinner restaurant; Splendid, a rooftop bar; and a banquets & catering operation that hosts events of all sizes. Responsibilities: • Manage daily operations including cleanliness, organization, revenue opportunities and staffing, • Provide exceptional guest service, thereby setting the standard for all employees Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations Meeting and greeting customers and organizing table reservations. Organizing and supervising the shifts of hourly front of house staff Maintaining high standards of quality control, hygiene, and health and safety. • Work cooperatively with other hotel departments, including front desk, events/sales, housekeeping, engineering, etc., • Ensure strong execution of private events in the hotel's various venues and spaces Competencies and Skills Required At least 1 year of restaurant management experience in a high-volume setting Experience working in a multi-venue establishment preferred Outstanding communication and leadership skills Good understanding of useful computer programs (Toast, OpenTable, Harri, Canva) • Experience running and managing banquet & catering events, preferably in a hotel environment, • Availability to work nights and weekends

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Responsibilities • Always treat guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Supervises the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences., • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Hotels values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manages same day rooms inventory and rate yielding., • Takes personal responsibility for correcting service problems and creates memorable guest experiences. Education Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred., • Minimum 2 – 3 years in a management position., • Hospitality or customer service., • Opera experience. Benefits • Medical, Dental, Vision, • 401K - after one year, • Tuition Reimbursement Salary • $66,300 Annual salary We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Job DescriptionDescription: PURPOSE: The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs such as carpentry, painting, plumbing etc. May require driving a shuttle van when needed (property specific). RESPONSIBILITIES: • Assist with the operation, maintenance and repair of equipment., • Change out light bulbs; perform preventative maintenance for guest rooms to include vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc., • Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guest rooms meeting rooms the swimming pool and hot tub., • Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request., • Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings., • Perform other tasks/jobs as assigned by the supervisor or manager., • Clean the exterior parking lot and remove trash from receptacles., • Perform minor landscaping tasks such as pulling weeds between lawn servicing dates., • Help the housekeeping department in maintaining public areas of the hotel., • Assist with guest transportation if property has shuttle service., • Perform preventative maintenance tasks as identified in the CORE program and record the work completed., • Maintain the needed stock of mechanical items needed to ensure work can be completed timely without delays., • Advise the General Manager of equipment or supplies needed and properly maintain the building., • Assist breakfast area in below tasks as needed:, • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working., • Support all areas of the food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas if requested. Requirements: QUALIFICATIONS: • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must have a valid driver’s license for the applicable state (property specific)., • Must have an acceptable MVR (Motor Vehicle Driving Record) (property specific)., • Must be willing and can work a varied schedule that may include evenings nights weekends and holidays Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 90% of their workday. Lifting and carrying up to 65 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This position is a part of the Local 68 Hotel/Motel Trades bargaining agreement** This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description Description: The Director of the Front Office's primary purpose is to ensure the smooth operation of the front desk. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Hotel Manager. To direct the Front Office operation without the Hotel Manager. HOTEL VALUES: This description of responsibilities is intended to provide essential guidance to outline a minimum performance standard. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. JOB DUTIES: Assist the Hotel Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation. To assist the Hotel Manager in supervising, organizing, directing, and coordinating the staff and activities of the Front Office. Assist the Hotel Manager in evaluating Guest satisfaction levels and monitoring trends, with a focus on continuous improvement. Ensure regular and VIP Guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel's loyalty scheme. Conduct daily inspections and assist in maintaining proper protocols. Ensure that Front Office Agents perform their daily duties according to required standards. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. Ensure Team Members know the hotel's products, services, pricing, policies, and the local area. Motivate and celebrate Team members' Success. Maintained procedures for the security of guests, hotel property, and emergency procedures. Analyze, generate reports, and communicate information to employees and appropriate departments. Assist in achieving budgeted revenues and expenses and maximize the room department's profitability. Investigate budget deviations and take immediate corrective action. Authorize accepting credit cards, cash payouts, and refunds in accordance with established procedures. Monitor and control guests’ credit status to ensure payments are collectible and received on time. Perform regular follow-up on pending payments to ensure they are collected. Have Knowledge of hotel property, amenities, area attractions, and transportation. Fulfill the Manager on Duty shifts if required. Provide a professional image at all times through appearance and dress. JOB REQUIREMENTS: PEP experience is a plus. Previous experience in a similar position or at least one year of supervisory experience in a hotel. Scheduling flexibility. Strong organizational and communication skills. Strong computer skills. Excellent interpersonal skills. Ability to effectively multitask and work under pressure. Able to effectively resolve conflict. For applicants working in NYC, the anticipated compensation range for the position is $85k- $90k annually. The annual salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job and the required industry, education, etc.

Job DescriptionDescription: As our Director of Operations, you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability. Requirements: Job Requirements: • Ensure that departments achieve or exceed guest's service expectations, • Prepare team member schedules in accordance with budgets and business forecasts, • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed, • Recommend local attractions and restaurants for guests to visit, • Inform guests of all hotel services and amenities, • Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems, • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions, • Work with other departments to ensure operations are running smoothly in tandem with one another, • Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types Job Qualifications: • Ability to operate hotel POS and PMS Systems, • Ability to multitask, prioritize and manage time, • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service, • Valid Driver's License is preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: COMPENSATION $95,000.00-$100,000.00 The Overnight Front Office Manager is responsible for overseeing all front desk operations during the overnight shift, ensuring exceptional guest service, safety, financial accuracy, and adherence to brand standards. This role leads the overnight team, manages night audit processes, resolves guest concerns, and ensures smooth transition to the morning operations team. PRIMARY RESPONSIBILITIES Support in the leading, directing, and management of department operations. Maintain regular presence throughout the department. Lead and supervise all overnight front desk operations. Maintain a visible presence in the lobby and front desk areas. Ensure consistent execution of service standards and brand guidelines. Support and coach overnight team members to deliver luxury-level guest experiences. Handle escalated guest concerns and service recovery professionally and efficiently. Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Work with Director of Front Office to review and develop guest history records to enhance personalized service for repeat guests. Regularly and clearly communicate guest arrivals and departures and additional relevant information with other departments, as needed. Ensure VIP arrivals and special requests are prepared and executed flawlessly. Review guest profiles and history to personalize service. Conduct lobby walkthroughs to ensure presentation and security standards are maintained. Ensure guest room standards are effectively maintained. Ensure guests’ needs and concerns are responded to in a timely, professional, and friendly manner with a focus on service recovery. Maintain knowledge of all property services and hours of operation; restaurant food concepts, menus, dress codes, and ambiance; day/nightlife concepts, dress codes, and ambiance; guest room types, names, layout, amenities, and locations; and room rates, special packages, and promotions. Oversee the nightly audit process to ensure accuracy of room revenue, folios, and daily reporting. Verify all transactions are balanced and posted correctly. Review daily revenue reports and prepare summaries for senior leadership. Ensure proper handling and security of cash, credit card transactions, and confidential guest information. Serve as the Manager on Duty during overnight hours. Ensure safety protocols and emergency procedures are followed. Coordinate with Security regarding incidents, reports, and safety concerns. Complete incident reports as required. Prepare daily handover reports for morning leadership. Communicate operational issues and guest concerns clearly to department heads. Monitor staffing levels and productivity overnight. Monitor and evaluate staff performance and deliver recognition and rewards. Promote a positive work environment for all employees and ensure all employment-related processes and documentation are in compliance. Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities. Participate in and ensure Sound Checks are being conducted in department. Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. Resolve guest complaints and implement changes to prevent future issues. Monitor quality assurance program scores and guest feedback. Take corrective action when necessary. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines. Maintain effective relationships with guests. Present a professional image to employees, guests, clients, owners, and investors. Support in generating incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions. Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. Maintain confidentiality of guest, employee, and company information. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS 4+ years’ experience in hospitality Room Division management. Luxury hotel experience preferred. Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position. Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA. SKILLS High energy with effective and influential people skills. Positive attitude and the desire to motivate others. Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming. Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Strong communication and listening skills and excellent speaking, reading, and writing ability. Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization. Ability to perform complex quantitative calculations or reasoning. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS Deep understanding of lifestyle hotels. Passion for music and knowledge of music trends preferred. Self-starter with an entrepreneurial spirit and strong organizational skills Must meet legal requirements for any required licensing. Ability to work evenings, weekends, and holidays, as needed. Pay Range: $100,000 - $146,300/

Job Description Pay: $24.00 - $26.00 per hour Job description: Overview We are seeking a dedicated and professional Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our clients and guests, providing exceptional customer service and support. This role requires strong organizational skills, proficiency in office management, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual candidates are encouraged to apply as we value diverse communication skills. Responsibilities • Greet and assist clients and guests upon arrival, ensuring a welcoming atmosphere., • Manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette., • Perform data entry tasks, including updating client information and maintaining accurate records., • Handle filing and organization of documents to ensure efficient office operations., • Provide administrative support, including calendar management for appointments and meetings., • Utilize Microsoft Office and Google Workspace for various clerical tasks such as typing, proofreading, and creating documents., • Assist with bookkeeping tasks as needed, ensuring accurate financial records are maintained., • Offer customer support by addressing inquiries and resolving issues promptly., • Collaborate with other staff members to ensure smooth office operations and excellent service delivery. Qualifications • Proven experience in front desk or office management roles is preferred., • Strong customer service skills with a focus on client satisfaction., • Excellent computer skills with a high level of computer literacy; experience with Microsoft Office and Google Workspace is essential., • Strong organizational skills with the ability to manage time effectively and prioritize tasks efficiently., • Experience in clerical roles, including data entry, filing, and administrative duties., • Bilingual abilities (Portuguese) are highly desirable to enhance communication with diverse clientele., • Previous experience in a hotel is advantageous but not required., • Personal assistant experience is a plus, showcasing versatility in handling various responsibilities. Join our team as a Front Desk Agent where you can make a significant impact by providing outstanding service while developing your professional skills in an engaging environment! Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Time of work will be 7AM-2:30PM // 11AM-7:30PM // 2:30PM-11:15PM

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 pounds\nCompany Description The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience. The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Pay: $25.00 - $28.00 per hour Job description: Job Details: We are seeking a detail-oriented and proactive Night Auditor to join our team. As the Night Auditor, you will be responsible for overseeing the nightly operations of the hotel, ensuring accurate financial reporting, and providing exceptional customer service to our guests during the overnight shift. Key Responsibilities: • Financial Reconciliation: Perform daily financial audits, including balancing revenue and accounts, verifying all transactions, and preparing financial reports for management., • Guest Services: Provide excellent customer service to guests, addressing inquiries, resolving issues, and assisting with check-ins and check-outs., • Record Keeping: Maintain accurate records of guest accounts, room availability, and financial transactions in accordance with hotel policies., • Night Operations Management: Monitor security and safety protocols, ensuring a safe environment for guests and staff during overnight hours., • Communication: Relay pertinent information to management and other departments, including any guest feedback or operational issues., • Inventory Management: Conduct inventory checks and manage supplies to ensure proper stock levels are maintained., • Assist with Administrative Tasks: Help with administrative duties as required, including data entry and filing. Qualifications: • High school diploma or equivalent; a degree in hospitality or related field is a plus., • Previous experience in a hotel front desk or accounting role preferred., • Strong numerical skills and attention to detail., • Excellent communication and interpersonal skills., • Proficiency in hotel management software and Microsoft Office., • Ability to work independently and handle multiple tasks in a fast-paced environment., • Flexibility to work overnight shifts, weekends, and holidays as needed. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

Job Description Lobby Concierge / Front Desk Associate (All Shifts) Brodsky Organization – Luxury Residential New York, NY Position Overview The Brodsky Organization is seeking experienced, highly polished Lobby Staff to join our team at one of our premier luxury high-rise residential properties in New York City. The Lobby Staff Member is the first point of contact for residents and visitors. The ideal candidate delivers exceptional service, anticipates resident needs, and maintains a professional presence at all times. This position requires prior experience in luxury residential or hospitality environments. Key Responsibilities • Provide a warm, professional welcome to residents, guests, and vendors, ensuring a seamless arrival experience., • Manage front desk operations, including phones, inquiries, and resident requests., • Monitor lobby activity, visitor access, and maintain accurate logs in accordance with building security procedures., • Opening the door for residents and guests and assisting with packages or luggage., • Receive, log, and distribute packages., • Enforce house rules and support management with resident and vendor matters, • Respond to and resolve resident concerns promptly and professionally. Qualifications • Experience in luxury residential, hotel, or high-end hospitality environments required, • Exceptional customer service and interpersonal skills with a polished, professional demeanor, • Experience with Microsoft Office and BuildingLink or similar property management systems preferred, • Flexible availability to workday, evening, and overnight shifts, including weekends and holidays. Compensation • $22.00 - $30.77 per hour, commensurate with experience and 32BJ wage rates Benefits as offered by 32BJ Ideal Candidate • Experienced in Luxury Residential coop/Condo lobby operations, • Polished and service-focused with strong attention to detail, • Proactive and intuitive—anticipates needs before they are asked, • Reliable, discreet, and highly professional, • Committed to delivering a consistently exceptional resident experience

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description Room Attendant Location : Best Western Mill River Manor 73 Sunrise Highway | Rockville Centre, NY | 11570 Pay Rate: $19/hr SUMMARY: The Room Attendant plays a vital role in shaping the guest experience by ensuring every guestroom is clean, comfortable, and presented to the highest standard of hospitality. As one of the few associates who enters every guestroom each day, the Room Attendant is both a caretaker of the property and a frontline ambassador of hospitality — often the only hotel associate a guest encounters during their stay outside of the front desk. We are looking for a detail-oriented, reliable individual who takes pride in delivering a spotless, welcoming environment for every guest. RESPONSIBILITIES: Guestroom Cleaning & Servicing • Clean and service guestrooms and suites according to established hotel and brand standards, including departure cleans, stay-overs, and turndown service as applicable., • Make beds, change and properly fold linens, and replace towels according to hotel standards., • Dust, vacuum, sweep, and mop all guestroom surfaces and floors; clean windows, mirrors, and glass surfaces to a streak-free finish., • Clean and sanitize bathrooms, including tubs, showers, toilets, sinks, and tile, in accordance with hotel cleanliness protocols., • Restock guestroom amenities, toiletries, glassware, coffee/tea service, and other in-room supplies to par levels., • Inspect guestrooms for damage, missing items, or maintenance issues; report findings promptly to a supervisor., • Know how to clean guest rooms to standards consistent with brand and M&R Hospitality Management expectations., • Properly arrange furniture, fixtures, and decorative items to standard room presentation upon completion of cleaning. Cart, Supply & Linen Management • Stock and organize housekeeping cart at the start of each shift with the appropriate linens, amenities, and cleaning supplies., • Maintain a clean, organized, and safe housekeeping cart and storage closet throughout the shift., • Properly handle, sort, and transport soiled linens to designated laundry areas; retrieve clean linen supplies as needed., • Use cleaning chemicals and equipment safely and in accordance with manufacturer instructions and hotel safety protocols., • Report low supply levels or equipment malfunctions to the Housekeeping Manager. Guest Interaction & Service • Provide the highest quality of service to guests at all times; promptly and courteously respond to any guest requests encountered while servicing rooms or common areas., • Greet guests warmly and professionally when encountered in hallways, guestrooms, or common areas., • Handle guest requests for additional amenities, linens, or room items promptly and follow up to ensure satisfaction., • Pass on guest lost and found inquiries and items to management or supervisors per established procedures., • Inform management immediately of any guest complaints, unusual activity, or service concerns observed while on shift. Communication & Coordination • Accurately update room status (clean, dirty, inspected, out of order) per hotel procedures to support accurate Front Desk reporting., • Communicate with the Housekeeping Manager by logging pertinent information as required., • Keep Maintenance informed of all maintenance needs identified in guestrooms or corridors., • Notify management or security immediately of any safety hazards, suspicious activity, or emergency situations. Safety, Security & Standards • Maintain thorough knowledge of hotel emergency and security procedures; practice safety standards at all times., • Follow all key control procedures; never prop open guestroom doors or leave keys unattended., • Keep all assigned work areas, corridors, and back-of-house spaces clean, organized, and free of safety hazards., • Wear the proper uniform at all times in accordance with M&R Standards of Appearance., • Follow all rules as outlined in the M&R Employee Handbook., • Be able to move luggage, linens, or supply packages weighing up to 40 lbs., • Perform other duties as assigned by management, consistent with the capabilities of this role. Qualification • High school diploma or GED preferred., • Prior housekeeping, cleaning, or hospitality experience preferred but not required; training provided., • Experience in a hotel environment is a plus., • Strong attention to detail and pride in producing consistently high-quality, presentable guestrooms., • Ability to work efficiently and independently with minimal supervision while meeting daily room quotas., • Physical stamina to perform repetitive cleaning tasks throughout an entire shift., • Basic understanding of cleaning chemicals, equipment, and safety procedures., • Courteous, professional demeanor when interacting with guests and fellow associates., • Ability to follow detailed instructions and established cleaning checklists consistently. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description JOB OVERVIEW The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution. This position has an annual compensation of $85,000 per year. DUTIES AND RESPONSIBILITIES Lead daily housekeeping operations, managing team assignments and productivity expectations. Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness. Train team members on Faena service standards, safety, chemical handling, and room care techniques. Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates. Ensure department compliance with DOH, OSHA, and property-wide sanitation policies. Assist with hiring, onboarding, scheduling, and team development initiatives. Monitor inventory levels and ordering of linens, guest supplies, and amenities. Support VIP and special guest room preparation and follow-up service. Maintain lost & found documentation and property-wide cleanliness inspections. Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery. Qualifications Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role. Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.). Experience in union environments preferred. Strong understanding of NYC DOH and OSHA compliance requirements. Bilingual preferred (Spanish/English). High school diploma or equivalent required; Hospitality degree preferred. SKILLS High attention to detail and service presentation. Leadership presence and team development capabilities. Excellent problem-solving and conflict resolution. Ability to manage multiple priorities in a fast-paced setting. Effective communication and time management. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description JOB TITLE: Housekeeping Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development., • Assists the General Manager in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items., • Maintains productivity and labor cost goals., • Conducts formal inventories of linen, supplies, and equipment as required., • Participates in the ordering of supplies to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the General Manager. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends, and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Job Title: Housekeeping Supervisor Location: Renaissance New York Harlem Hotel Department: Housekeeping Reports To: Housekeeping Manager Position Type: Full Time --- Job Summary: We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. The ideal candidate will oversee daily housekeeping operations, ensuring that our facilities maintain cleanliness, organization, and a welcoming atmosphere. This role requires strong leadership skills, excellent communication, and the ability to manage a team effectively while adhering to the highest standards of cleanliness and guest satisfaction. Key Responsibilities: • Supervise and coordinate daily housekeeping activities, including cleaning, maintenance, and inventory management., • Lead and motivate housekeeping staff to achieve high standards of cleanliness and service., • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety standards., • Train, mentor, and evaluate housekeeping staff, providing feedback and support for professional development., • Schedule and allocate staff assignments to optimize productivity and efficiency., • Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels., • Address guest complaints and requests in a professional and timely manner, ensuring guest satisfaction., • Maintain detailed records of housekeeping activities, employee performance, and supply usage., • Implement and enforce health and safety policies and procedures to ensure a safe working environment., • Collaborate with other departments, such as maintenance and front desk, to ensure seamless guest experiences. Qualifications: • High school diploma or equivalent; additional education in hospitality or management is a plus., • Previous experience in housekeeping or facility management, with at least 2 years in a supervisory role preferred., • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team., • Excellent organizational skills and attention to detail., • Knowledge of cleaning chemicals and supplies, as well as safety and sanitation regulations., • Ability to multitask and manage time effectively in a fast-paced environment., • Proficient in Microsoft Office Suite and housekeeping management software., • Strong communication skills, both verbal and written., • Flexibility to work varied shifts, including weekends and holidays. Physical Requirements: • Ability to stand, walk, bend, and lift up to [insert weight] pounds., • Capability to work in various environmental conditions, including exposure to cleaning chemicals. Benefits: • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • Paid time off and holiday pay., • Employee discounts and perks., • Opportunities for career advancement. --- To Apply: Interested candidates are invited to submit their resume and cover letter.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the Executive Housekeeper. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job DescriptionAssistant Housekeeping ManagerTo assist the Housekeeping Manager in leading, planning, and managing all facets of the housekeeping department. This role focuses on maintaining the highest levels of cleanliness, guest service, and operational efficiency across all guestrooms, public areas, and back-of-house spaces while actively developing supervisory talent and managing daily labor and inventory controls.Essential ResponsibilitiesAssists the Housekeeping Manager in supervising the housekeeping staff, executing performance evaluations, and leading training and development programs for both supervisors and hourly associates.Oversees the preparation of daily assignment sheets and floorboards. Assumes operational command of the department in the absence of the Housekeeping Manager.Conducts secondary inspections of guestrooms, public spaces, storage areas, and laundry facilities to guarantee strict adherence to hotel cleanliness and styling objectives.Monitors and reports property deficiencies, ensuring that substandard cleanliness or maintenance conditions are promptly and permanently remedied by the team.Supports the management of productivity and labor cost goals based on occupancy levels. Assists in monitoring staffing schedules and daily hours to maximize operational efficiency.Conducts formal inventories of linen, terry, OS&E, and cleaning supplies. Monitors daily usage and assists in ordering to maintain optimal inventory levels while enforcing departmental key control.Takes ownership of guest feedback and guest service scores within departmental indices, proactively resolving service issues to enhance guest relations.Oversees the property's deep cleaning program and works alongside leadership to strictly enforce standard procedures for the security, documentation, and return of guest lost-and-found items.Ensures seamless, real-time communication of accurate room statuses to the Front Desk department to minimize guest wait times.Completes additional operations-focused projects as determined by leadership.Schedule & Availability RequirementsAbility to work a flexible schedule, including early mornings, nights, weekends, and holidays based on hotel occupancy levels, peak operational seasons, and property needs.Willingness to provide active management coverage on the floor during high-volume periods to ensure service standards are consistently met.Qualifications & ExperienceMinimum of 2–3 years of supervisory experience in hotel housekeeping operations preferred.Bilingual in English and Spanish is a plus.Demonstrated ability to enforce departmental policies and procedures firmly and consistently.Strong organizational, time-management, and motivational leadership skills with a track record of developing junior supervisors or team leads.Excellent communication and interpersonal skills to enhance guest and associate relations.Familiarity with managing physical inventories and monitoring labor productivity.Constant standing, walking, and moving across various areas of the hotel (guestrooms, public spaces, laundry facility, and stairs) for extended periods or entire shifts.Regular bending, stooping, kneeling, crouching, reaching, pushing, pulling, and lifting/moving items weighing up to 30 pounds (and occasionally up to 50 pounds with assistance), such as linen bundles, supply carts, or cleaning equipment.Ability to multi-task in a high-volume, fast-paced environment, maintain focus amidst frequent interruptions, make quick operational decisions, and handle guest concerns with patience and professionalism.At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Housekeeping Manager Location: TOWNEPLACE SUITES BY MARRIOTT® NEW YORK MANHATTAN/TIMES SQUARE 324 West 44th Street • New York, NY 10036 Pay Rate :$68,000/annual SUMMARY: Housekeeping Manager at TownePlace Suites by Marriott is responsible for leading all housekeeping operations at the property, ensuring consistently clean, orderly, and guest-ready conditions throughout. A defining feature of this role is the oversight and management of a third-party housekeeping vendor and their contracted staff — requiring strong vendor accountability skills in addition to traditional departmental leadership. The Director of Housekeeping is accountable for quality standards, Marriott brand compliance, guest satisfaction, cost control, and the overall performance of the housekeeping function. This role reports directly to the General Manager and serves as a key member of the hotel’s leadership team. RESPONSIBILITIES: Third-Party Vendor Management • Serve as the primary point of accountability for all third-party housekeeping vendor operations, ensuring contracted staff perform in full compliance with TownePlace Suites by Marriott brand standards and M&R operating protocols., • Establish clear performance expectations, service level agreements, and quality benchmarks with the vendor; conduct regular reviews to ensure ongoing compliance., • Coordinate daily staffing assignments and scheduling with the vendor’s on-site supervisor to ensure adequate coverage across all room types and public areas., • Address vendor performance issues promptly and escalate to the General Manager and M&R leadership when contractual obligations are not being met., • Maintain an effective working relationship with the vendor’s management team to drive continuous improvement in productivity, quality, and associate behavior. Quality Assurance & Brand Standards • Maintain room quality and cleanliness standards in full alignment with TownePlace Suites by Marriott brand requirements and M&R Hospitality Management expectations., • Inspect or delegate inspection of all guest rooms, suites, and public areas cleaned by the vendor’s room attendants; ensure deficiencies are corrected before rooms are released to inventory., • Develop and maintain a comprehensive inspection program for guestrooms and all public areas to ensure standards are consistently achieved and sustained., • Develop and execute a deep cleaning schedule for all guestrooms, corridors, and back-of-house areas., • Work proactively to achieve high cleanliness scores on all Marriott franchise quality assurance (QA) inspections; ensure the property is audit-ready at all times., • Review guest satisfaction scores (GSS), comment cards, and complaint correspondence related to housekeeping; develop and execute action plans to address recurring issues., • Stay current on advances in housekeeping best practices, products, and technology; recommend and implement improvements to methods and productivity. Operations & Facilities • Establish, maintain, and train all standards and procedures for cleaning protocols and safe working conditions within the housekeeping department., • Initiate and implement process improvements to increase labor efficiency and the safe use of chemicals and equipment., • Ensure all housekeeping and laundry equipment is maintained in proper working order; coordinate repairs and replacements as needed., • Direct and lead the department in the submission of work orders; partner closely with the Chief Engineer to support the hotel’s preventative maintenance program., • Recommend and follow through on guestroom renovation, refurbishment, and décor updates in coordination with the General Manager., • Ensure compliance with key control procedures as they relate to the housekeeping department; maintain security of all housekeeping storage areas at all times., • Enforce standard procedures for the acceptance, security, and return of all guest lost and found items., • Maintain first aid kit supplies for use by employees and contracted staff within the housekeeping department., • Perform housekeeping, laundry, and/or house person functions personally when necessary to maintain service levels. Inventory, Supplies & Budget • Maintain sufficient supplies and materials for daily department operations while managing inventory levels within established cost-control targets., • Order, receive, and verify all supply shipments and department items based on approved quantities and pricing., • Conduct regular inventory of all guestrooms, housekeeping closets, laundry room, and storage areas for linens, amenities, supplies, furniture, accessories, and equipment., • Maintain productive working relationships with vendors and suppliers to ensure consistent quality and value., • Assist the General Manager in the development of the department’s annual operating budget; monitor performance against plan and provide variance explanations as required. Communication & Interdepartmental Coordination • Communicate room status discrepancies to the Front Desk accurately and in a timely manner; ensure corrective action is taken., • Communicate and ensure follow-through on all guest requests and complaints related to housekeeping., • Collaborate with other department heads to provide information flow necessary for smooth hotel operations., • Assist fellow department managers in the resolution of housekeeping-related guest experience issues., • Conduct regular housekeeping department meetings with both direct staff and vendor representatives., • Assure complete and accurate communication is maintained across all housekeeping staff and contracted team members., • Immediately report any unusual activity, behavior, or appearances to the General Manager., • Complete all daily and weekly housekeeping paperwork accurately and on time., • Assist management with internal investigations as needed; complete MOD responsibilities as assigned. Safety, Compliance & People • Ensure full compliance with all Marriott franchise standards, OSHA programs, M&R policies, and applicable local regulations., • Report all accidents and incidents to management immediately; provide modified work duty for associates recovering from work-related injuries., • Practice and enforce safety standards at all times for both hotel associates and contracted housekeeping staff., • Carry out supervisory responsibilities in accordance with M&R’s policies and applicable employment laws., • For any directly employed housekeeping staff: participate in interviewing, hiring, training, performance appraisal, and disciplinary processes in partnership with HR., • Follow all rules as outlined in the M&R Employee Handbook., • Perform other duties as assigned by management, consistent with the capabilities of this role. Education & Experience • High school diploma or GED required; college coursework in Hospitality Management or a related field preferred., • Minimum 3–5 years of progressive housekeeping experience in a hotel environment, with at least 2 years in a supervisory or management role., • Prior experience managing or overseeing a third-party / contract housekeeping vendor strongly preferred., • Familiarity with Marriott brand standards, QA inspection criteria, and GSS metrics preferred., • Experience with hotel property management systems (Opera, FOSSE, or equivalent) and housekeeping management tools a plus. Skills & Competencies • Strong operational leadership with the ability to hold both direct and contracted staff accountable to consistent standards., • Excellent organizational and time management skills; ability to manage multiple priorities across a full-service housekeeping operation., • Demonstrated ability to read and respond to guest satisfaction data and implement corrective action plans., • Sound financial acumen; experience managing departmental budgets, inventory costs, and labor productivity., • Effective written and verbal communication skills; ability to interact professionally with staff, vendors, guests, and ownership., • Bilingual abilities (English/Spanish or other languages) strongly preferred given the composition of housekeeping teams across the portfolio., • Working knowledge of OSHA regulations, chemical handling safety, and hotel emergency procedures., • Professional demeanor consistent with M&R and Marriott brand expectations. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. Employment Eligibility Verification M&R Hotel Management participates in the federal E-Verify program. All offers of employment are contingent upon successful completion of the Form I-9 employment eligibility verification process and confirmation of authorization to work in the United States.

Host (Bell / Door Person) The Fifth Avenue Hotel – New York, NY The Fifth Avenue Hotel, an _ luxury destination, is seeking a Host (Bell / Door Person) to join our Guest Services team. Located in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where exceptional service, striking design, world-class cuisine, and immersive cultural experiences come together to create something truly unforgettable. At The Fifth, we invite our guests to experience the city as a flâneur—with curiosity, discovery, and inspiration at every turn. Position Overview As a Host (Bell / Door Person), you are the first and last impression of The Fifth Avenue Hotel. You will warmly welcome guests upon arrival, provide seamless assistance with luggage and transportation, and deliver thoughtful, anticipatory service throughout each guest’s stay. This role is integral to creating a gracious, polished, and memorable arrival and departure experience. Key Responsibilities Guest Arrival & Departure Experience Warmly greet guests at the hotel entrance with genuine hospitality and professionalism Assist guests with arrival and departure logistics, ensuring a smooth and welcoming experience Coordinate transportation and support valet or car service arrangements as needed Luggage Handling & Guest Support Load, unload, and transport luggage with care and efficiency Tag, store, and retrieve luggage accurately and securely Escort guests to our reception desk, ensuring comfort and ease upon arrival An Overview Provide a thoughtful overview of hotel amenities, and services Anticipate guest needs and offer assistance proactively Guest Services & Deliveries Deliver packages, amenities, and requested items to guest rooms promptly and discreetly Assist with room changes and special requests with attention to detail Operational Support Maintain organization and cleanliness of the guest entrance and luggage storage areas Stock and support operational needs when necessary Local Knowledge & Guest Engagement Maintain familiarity with local attractions, transportation options, and neighborhood highlights Keep informational materials current and readily available for guests Collaboration & Service Excellence Partner closely with Front Office and Guest Services teams to ensure seamless service delivery Maintain awareness of guest feedback and satisfaction metrics Consistently contribute to enhancing the overall guest experience Safety & Standards Practice safe work habits and follow all safety guidelines Adhere to hotel standards, policies, and procedures Additional Responsibilities Perform other duties as requested by leadership in support of the team and guest experience Qualifications High school diploma or equivalent preferred Previous customer service experience required; luxury hospitality experience preferred Strong interpersonal and communication skills with a polished, professional presence Ability to remain composed and service-focused in a fast-paced environment Work Environment Flexible schedule required, including weekends, holidays, and varied shifts Role requires extended periods of standing, walking, bending, and reaching Ability to push, pull, and lift up to 50 pounds Why Join Us? The Fifth Avenue Hotel is more than a hotel—it is an experience. As a Host (Bell / Door Person), you will play a vital role in shaping each guest’s first impression, delivering refined, anticipatory service that reflects the spirit and elegance of our unique destination.

Job Description Position Overview An exclusive luxury members club in New York City is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure every area of the property consistently reflects exceptional cleanliness, presentation, and service standards. This is a leadership role within a high-end hospitality environment that blends luxury hospitality, wellness, dining, fitness, and member experiences. The ideal candidate is a polished, hands-on leader who can effectively supervise housekeeping staff, uphold luxury standards, coordinate with multiple departments, and create an exceptional member experience through operational excellence. What You'll Do Team Leadership & Staff Development • Supervise and coordinate the daily activities of housekeeping attendants across multiple shifts and operational areas., • Create and manage schedules to ensure appropriate staffing coverage, including evenings, weekends, holidays, and peak business periods., • Lead daily shift briefings to communicate priorities, special events, VIP arrivals, inspection results, and operational updates., • Coach, mentor, and develop team members through ongoing feedback, training, and performance management., • Assist with recruitment, onboarding, and training of new housekeeping staff., • Foster a culture of accountability, professionalism, teamwork, and service excellence. Quality Assurance & Inspections • Conduct comprehensive inspections throughout the property to ensure luxury-level cleanliness and presentation standards are consistently maintained., • Inspect and maintain:, • Spa and wellness areas, • Locker rooms, • Fitness facilities, • Lounges, • Restrooms, • Corridors, • Offices, • Public and member-facing spaces, • Identify deficiencies and implement corrective actions promptly., • Ensure compliance with housekeeping procedures, chemical handling standards, and OSHA safety practices. Operations & Inventory Management • Manage inventory levels for cleaning supplies, linens, guest amenities, and housekeeping equipment., • Monitor usage patterns and recommend efficiencies while maintaining luxury standards., • Ensure housekeeping carts, storage rooms, closets, and back-of-house areas remain organized and fully stocked., • Coordinate with vendors and management to maintain appropriate inventory levels. Cross-Functional Collaboration • Partner closely with Spa, Front Desk, Food & Beverage, Facilities, and Events teams to deliver a seamless member experience., • Coordinate housekeeping support for special events, VIP guests, and high-traffic periods., • Communicate maintenance concerns and facility issues proactively to appropriate departments., • Ensure housekeeping operations enhance the member experience without disrupting the club environment. Required Qualifications Hospitality Experience • 2–4 years of housekeeping experience within a:, • Luxury hotel, • Upscale spa, • Private club, • Luxury residential property, • Comparable hospitality environment Leadership Experience • Minimum 1 year of supervisory, lead, or team coordination experience., • Experience managing schedules, shift coverage, staff performance, and operational accountability., • Proven ability to motivate and develop team members. Communication Skills (Highest Priority) • Outstanding verbal and interpersonal communication skills., • Ability to build strong relationships across departments and leadership levels., • Experience providing coaching, feedback, conflict resolution, and team development., • Comfortable communicating with managers, facilities teams, vendors, and staff members. Operational Expertise • Strong understanding of:, • Housekeeping procedures, • Chemical safety, • OSHA standards, • Inventory management, • Workplace safety practices, • Experience conducting inspections and maintaining luxury-level cleanliness standards., • Ability to proactively identify issues and coordinate solutions. Organization & Time Management • Strong multitasking skills with the ability to manage multiple priorities simultaneously., • Exceptional attention to detail and follow-through., • Ability to maintain consistency and quality standards in a fast-paced environment. Ideal Candidate Profile The ideal candidate is a professional, polished, and service-focused hospitality leader who understands that luxury housekeeping goes beyond cleanliness—it is about creating an exceptional member experience. Successful candidates will demonstrate: • Strong leadership presence, • Excellent communication skills, • A hands-on management style, • Attention to detail, • Pride in maintaining exceptional standards, • A passion for hospitality and team development Schedule • Full-time, • Must be available for:, • Mornings, • Evenings, • Weekends, • Holidays Compensation & Benefits • $25.00 per hour., • Comprehensive benefits package., • Health insurance., • Additional employee perks and benefits., • Growth and advancement opportunities within a luxury hospitality environment

The Front Desk Agent serves as guests' primary first and last contact at Wythe Hotel, creating effortless experiences that put them at ease while maintaining the personable atmosphere that defines our hotel.This role requires a desire to master hospitality excellence, serving as the epi-center that

Front Desk / Member Service Advisor .Kings Athletic Club — Brooklyn Heights, NY.Part-time | $25/hr | Reports to General Manager.Kings Athletic Club is a private membership club located in Brooklyn Heights at the historic Hotel St.We are a community built around best-in-class sport, wellness, a

Job DescriptionCanopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Welcome Enthusiast. POSITION TITLE: Seasonal Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This is a full-time seasonal position, depending on business volume. Candidate must be flexible to work AM/PM & Mid-Shift. Schedules are done based on the needs of the hotel. Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The position serves as the face of the hotel – the guest’s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company’s reputation in the neighborhood. Often viewed as “Command Central” the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties. DUTIES AND RESPONSIBILITIES: • Greet customers immediately with a friendly and sincere welcome., • Use a positive and clear speaking voice, listen to and understand requests, respond quickly in a friendly manner with appropriate action and provide accurate information such as outlet hours and local attractions., • Follow up to ensure guest satisfaction., • Responsible for guest registration and check out., • Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests and room rate., • Promote Canopy brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Verify credit cards for authorization using electronic acceptance methods., • Handle cash, make change and balance an assigned house bank., • Accept and record vouchers, traveler’s checks, and other forms of payment., • Post charges to guest rooms and house accounts using the computer., • Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY., • Maintain correct procedures for hotel accounting, credit control and handling of financial transactions., • Analyze and generate reports and communicate information to enthusiasts and appropriate departments., • Monitor and maintain procedures for safety and security of guests, enthusiasts and hotel property., • Promptly answer the telephone using positive and clear communication., • Input messages into the computer., • Retrieve messages and communicate the content to the guest., • Retrieve mail, small packages and facsimiles for customers as requested., • Comply with attendance rules and be available to work on a regular basis., • Provide a professional image at all times through appearance and dress., • Have Knowledge of hotel property, amenities, area attractions and transportation., • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs., • Perform any other job-related duties as assigned PREREQUISITIES: • As Welcome Enthusiast, must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined., • Previous hotel front office experience preferred., • Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties., • Must work well under pressure in a fast-paced environment and handle conflicting priorities., • Excellent written and verbal communication skills, • Strong computer skills, especially knowledge of Hilton's PEP, Microsoft Word and Excel, • Physical Aspects of Position (includes but are not limited to): - Walking and standing throughout shift - Occasional lifting and carrying up to 30 lbs. Powered by JazzHR VAIPq3dSDz