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Job DescriptionDescription: Our team is looking to add a motivated Full-Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to identify and correct potential security problems (locking doors after hours, etc), • Ability to work alone and work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance, • Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: HOUSEKEEPING SUPERVISOR JOB DESCRIPTION SUMMARY: The Housekeeping Supervisor for Summit Hospitality Group/Hyatt Place Durham Southpoint is responsible for ensuring property guestrooms/suites, all public space, and associate areas are clean and well maintained. Completes inspections and holds housekeeping staff accountable for corrective action and to Corporate and Brand policies, procedures and standards. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget. PREREQUISITES/QUALIFICATIONS: · High school diploma or GED, 2 years of experience in housekeeping or related professional area · Command of English including speaking, reading, writing · Familiar with inventory controls and ordering · Effective communication skills · High energy and professional demeanor · Basic computer skills DUTIES & RESPONSIBILITIES: · The expectations of this position require a 40 hour work week which includes weekends (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures guest room status is communicated to Front Desk in a timely and efficient manner · Inspects guest rooms, public areas and staff areas on a daily basis · Inventories stock to ensure adequate supplies · Supports and supervises an effective inspection program · Ensures all Associates have proper supplies, equipment, safety equipment, and uniforms · Communicates quickly and efficiently to GM/AGM/GSM/Chief Engineer areas that need attention and maintenance · Supervises daily housekeeping shift operations · Ensures hotel is prepared to successfully complete a Quality Assurance audit · Establishes and maintains open and collaborative relationships with all management and staff · Recognizes Associates and uses an “open door policy” for good work and guest relations · Meets or exceeds budget goals and objectives for the Housekeeping department · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. Requirements: WORK ENVIRONMENT: · Flexible work schedule · Able to lift 25 lbs. · Standing, sitting, walking, reaching and bending for extended periods of time

Job Description SREE Hotels is hiring for a Sales and Events Coordinator for the Hilton Garden Inn Raleigh-Durham/RTP. As the Sales and Events Coordinator, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance and a matching 401K. ABOUT SREE HOTELS LLC As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 24 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott & Hilton. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze. For more information, visit our website at www.sree.com. POSITION PURPOSE: Support Sales Managers and Director with group and meeting/event clients to ensure that all related event/rooms requirements for groups and/or catering are documented and communicated to all hotel departments. Responsible for securing and coordinating meeting/event details for all internal and external clients. At times, acts as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) • Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system., • Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk., • Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral., • Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda., • Attend specific sales meetings and/or property specific meetings, • Must be aware of entire hotel operation., • Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date., • Answer in-coming calls and direct or handle appropriate requests., • Provide phone, email, and office coverage to assist customers as needed, • Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more., • Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel., • Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction., • Ensure all billing, commission payments, deposits, etc are correct and processed accordingly., • Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request., • Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls, • Type all proposals, contracts and BEOs on a timely basis and create appropriate file., • Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence., • Attend pre-conference meetings to provide client satisfaction., • Maintain a professional and friendly relationship with other departments, team members and guests., • Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients., • Perform other services and duties as requested by the Sales Managers, Director and/or General Manager SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: • Prior experience working in hospitality sales, hotel front desk, catering or events is required., • Prior experience working in a Hotel environment is a plus., • Experience with reservation systems (FOSSE, PEP, etc.) is a plus, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Ability to apply concepts of basic algebra and geometry., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Must be able to work some weekends and evenings, based on booked events. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Director of Rooms Supervises: Front Desk Agents, Bell/Valet, Night Audit General Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The Front Office Manager is multi-skilled and can hop into any position within their department at any time. The Front Office Manager should be skilled at creating a culture of care, concern, and accountability. Specific Responsibilities • Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services., • Responds to inquiries regarding hotel information and guest concerns., • Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success., • Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed., • Acts as a resource for supervisors, agents, and valet with all Front Office procedures., • Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand., • Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property., • Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone, • Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses., • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy., • Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed., • Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements., • Has complete knowledge of the hotel's emergency procedures., • Implements new procedures and policies., • Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate., • Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy., • Conducts one-on-one meetings with front desk associates at least quarterly., • Conducts necessary progressive disciplines according to policy, • Coordinates with the Rooms Manager to conduct annual reviews promptly., • Back up for Rooms Manager during an absence.Qualifications, • Strong leadership skills., • Good eye for detail., • Excellent organizational skills., • Able to draw ideas from the supervised team, develop and put them into action, • Thrives in a fast-paced environment where multi-tasking is normal., • Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills., • Working knowledge of guest and hotel services, policies, or operations. Working knowledge is generally learned on the job., • Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution., • Tactful and empathetic in stressful and highly emotional situations., • Understand hotel front office procedures completely., • Understands standard cash handling procedures and operation of computerized cash register systems., • Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc., • Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc., • Must pass a background check. Education/ Formal Training • High School diploma or equivalent. Experience • Minimum of 5 years of previous experience in Hospitality management. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Job Description Hotel Name: Millennium Hotel Durham Location: Onsite – Durham, NC Join the Team at Millennium Durham At Millennium Durham, we believe great hospitality is more than a service—it’s how we make people feel. Every interaction is an opportunity to create comfort, connection, and a lasting impression. About Millennium Durham Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolina’s most dynamic and fast-growing markets. With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences, • Entrepreneurial – Taking ownership and acting with agility, • Innovation & Progressive – Continuously improving how we operate and serve, • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: Front Desk Agent As our Front Desk Agent, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." Your Impact You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing Guest Experience • Deliver exceptional service rooted in passion for hospitality, • Anticipate needs and respond with a solutions-first mindset, • Create memorable, personalized experiences for every guest Team Collaboration • Work collaboratively across teams to achieve shared goals, • Communicate effectively and contribute to a positive work environment, • Support a culture of respect, energy, and accountability Compliance & Standards • Follow all company policies, safety standards, and procedures, • Maintain accuracy in processes, reporting, and documentation, • Uphold a culture of accountability and operational excellence Requirements • Passion for hospitality and delivering exceptional service, • Strong communication and interpersonal skills, • Ability to work in a fast-paced, dynamic environment, • Solutions-oriented mindset with attention to detail, • Flexibility to work varied schedules, including evenings, weekends, and holidays Technical / Role-Specific Requirements Front Desk / Guest Services: • Experience in customer service or hospitality preferred, • Familiarity with PMS systems (e.g., Opera) is a plus Education • High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: • Medical, Dental & Vision Insurance, • Company-paid Life and AD&D Insurance, • Short-Term and Long-Term Disability Coverage, • 401(k) Retirement Plan with Company Match (where applicable), • Paid Time Off & Paid Holidays, • Hotel Room Discounts across our global portfolio, • Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. Job Responsibilities Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. Prepare and input statistics and income journal sheets to prepare daily reports. Balance and close all bank ticket codes. Run the night audit final after ensuring all revenues are in balance nightly. Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. Compile guest email addresses for comment cards and our market research company. Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. Basic supervision of 3rd shift staff, including contracted security. Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. Other duties as assigned by your supervisor or manager. Qualifications Accounting background preferred but not required. Ability to operate a personal computer, cash register, and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing is required to communicate with guests. Excellent vision is required for viewing computer screens. Excellent speech communication skills are required to communicate with guests over the telephone. Excellent comprehension and literacy are required for reading daily reports, numbers, etc. Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs. Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. No continuous standing, climbing, or driving is required. Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. Must pass a background check. High school education or equivalent experience. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott Raleigh-Durham Airport/RTP is hiring for a full-time Front Desk Associate to serve as our guests' first point of contact and manage all aspects of their accommodation at the hotel. Front Desk Associates may also be required to drive the hotel shuttle. The hours for this position are 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. Shuttle Driver Primary Purpose: To transport guests in a prompt, friendly and courteous manner using safe driving practices. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data, • Listen and respond immediately to customer and associate inquiries and requests for assistance SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work indoors and outdoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Employees must also be able to operate a vehicle, and frequently lift 50+ pounds. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. Employees must be able to see clearly and possess excellent depth perception. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description The Hilton Garden Inn Raleigh-Durham/RTP is currently hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The hours for these positions are 7am-3pm or 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionCompany Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. Specific Responsibilities: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. Relays art exhibition information to guests. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. Performs other duties as assigned, requested or deemed necessary by management. Knows standard cash handling procedures and knowledge of computerized cash register systems. Must be fluent in English. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. Must pass a background check. Education/Formal Training High School diploma or equivalent Experience Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm Qualifications Knows standard cash handling procedures and knowledge of computerized cash register systems. Must be fluent in English. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. Must pass a background check. Education/Formal Training High School diploma or equivalent Experience Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Additional Information All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Job Description We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required. Responsibilities: • Greet guests upon entry of hotel to provide positive first impression., • Assist guests with the arrival and departure from hotel., • Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method., • Understand the importance of responding quickly to guest needs and complaints., • Maintain sincere interest in providing stellar customer care., • Ability to process information quickly and accurately., • Communicate pertinent guest information to designated departments. Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Minimum 1 year of hotel Front Desk or related hospitality experience; Marriott experience a plus. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including. Supervise Front Desk operations and staff.

Reports To: Front Desk Supervisor/Front Office Manager. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the fac

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch.We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard.In this role you will be foc

At Cornwallis Road Animal Hospital, we are deeply committed to both our staff and the animals entrusted to our care.Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the live

As a Customer Service Representative, you are a key member of the team and represent our company on client support calls.You are responsible for handling service requests and customer complaints.Exemplifying our code of values, you show respect and courtesy to all customers and employees.This positi

Our mission at Small Animal Emergency Services is simple: provide exceptional emergency and critical care for the pets of Vass, NC while simultaneously offering comfort, compassion, and support to the people who love them.We are committed to maintaining a clean, welcoming, and professional environme

RapidXchange is seeking a qualified candidate to work as a Customer Service Representative, in our Clinton, NC location.If you are the ambitious, hard-working type that enjoys meeting new people every day and the challenges of a rapidly growing company, then we would be excited to have you join our

Customer Service Representative – Granite Falls - NC.Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area.Looking for a motivated employee for a fast-paced, growing company that is adaptive to chang

In accordance with state and federal regulations, performs data entry and patient registration.Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision.Follows standard operating procedures and performs duties in accordance

We are looking for a customer-oriented service representative.CSR, will act as a liaison, provide.Customer feedback is priceless, and.Problem-solving comes naturally to.They are confident at troubleshooting and.The target is to ensure excellent service standards, respond.Manage large amounts of inco

Position Specific Competencies:.In addition to the following essential position competencies, other competencies may be required to meet changing organizational needs.Uses an appropriate problem-solving approach to plan services.Ensure that work assignments are carried out and provides quality,.In c

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day.We celebrate our team members living our values and provide opportunities to build a long and remarkable career.We’re proud to support essential industries helping bring c

We are seeking a customer service representative who can provide exceptional customer service for fielding customer inquiries and requests via phone and computer at our Clinton, NC location.This person would also be responsible for back-office tasks such as accounts receivable, filing, and setting u

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless

Classic Packaging Company is a producer of food packaging located in Pfafftown, NC just north of Winston-Salem.We specialize in making high quality flexible packaging solutions for a variety of industries nationwide.Our packaging can be seen on store shelves, in restaurants and sports venues across

Full - Time: Starting at $12 per hour.Monday through Friday 4:45 am to 11:45 am.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.As t

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed.Our tax preparation software offers easy guidance and ensures your maximum tax refund.We strive to build a team of like-minded experts in both tax and technology who a

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls.You are responsible for proactively generating sales as well as handling service requests and customer complaints.Exemplifying our code of values, you show resp

We are hiring immediately for a full time.ADMINISTRATIVE ASSISTANT (DIET CLERK).Mission Hospital - 509 Biltmore Avenue, Asheville, NC 28801.Note: online applications accepted only.HR and diet clerk experience is preferred.Additional Duties + Responsibilites:.Assists patients in completing menu selec

Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't�

The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Parks Heating, Cooling, Plumbing & Electrical.HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years.We inspire our employees to be the best they can be.We anticipate the needs of our customers.We intend to make a positive contribution to the comfort and well-being of t

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health.Administrative Assis

Our mission is to inspire and empower people to seek and maintain recovery and health.Daymark Recovery Services, Inc.Comprehensive Benefits Package:.Medical, Dental and Vision Insurance.Extensive Internal Training Program.Provides administrative and center support and customer service functions to t

Use your skills to transform your local community.Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.Goodwill Industries of Northwest North Carolina, Inc.Goodwill) i

FASTSIGNS #112001 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities .A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.Learn to prepare estimates, im

As a Customer Service Representative, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution.You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.You will anal

I/DDM Part-Time Administrative / Caregiver Assistant.Developmental Disabilities Ministry.The Administrative / Caregiver Assistant must demonstrate the Agency’s purpose, philosophy, policies and procedures.The Administrative / Caregiver Assistant works as a team member and oversees the day to day a

Job Title: Administrative Assistant.The administrative assistant supports management, staff, and office operations by handling various administrative tasks.This role ensures that the office functions efficiently by performing duties such as Scheduling, Document management and clerical work.Maintain

Travel Customer Service Representative (Remote).In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.This role is ideal for someone who is detail-oriented, service-

Store 2701495: 1415 Lewisville-Clemmons Rd, Clemmons, North Carolina 27012 .Flexible (Days, Evenings, Overnights + Weekends) .Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun env

Handle all front desk related activities including:.