Operations Manager
11 days ago
Forney
Job DescriptionDescription: Operations Manager | Forney, TX Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front. This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture. If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance. Responsibilities • Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls, • Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives, • Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8, • Monitor job schedules, labor costs, and resource allocation to drive optimal performance, • Manage budgets, expenses, and overall financial performance of the department, • Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins, • Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff, • Conduct regular performance evaluations and provide coaching for continuous improvement, • Partner with dispatch to protect board integrity, technician routing, and daily capacity, • Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations, • Implement quality control measures to maintain industry standards and protect the company's reputation, • Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions, • Serve as the primary operational leader and point person for the branchRequirements: Qualifications • Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing, • Strong understanding of service, installation, sales, and operational best practices, • Demonstrated success managing P&L in a residential service environment, • Strong technical knowledge of HVAC systems, plumbing, and applicable building codes, • Ability to balance strategic thinking with hands-on execution, • Highly organized with strong operational discipline, • Strong communicator who can motivate teams and hold them accountable, • Proficiency with field service management software; ServiceTitan experience strongly preferred, • Experience leading through growth and change preferred, • Valid driver's license and insurable driving record Why Join Us • Competitive base salary, • Medical, dental, and vision insurance, • 401(k) with company match, • Paid time off and paid holidays, • Company vehicle, phone, and tablet, • Leadership development and clear growth opportunity within a growing platform, • Real ownership and autonomy over a branch with room to run Who We Are Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together.