Chicago
Key Responsibilities: • Customer Service:, • Greet customers promptly, take drink orders, and offer recommendations based on their preferences., • Ensure customers are satisfied with their drinks and experience, addressing any concerns or issues promptly., • Engage with guests in a friendly and professional manner, creating a warm and inviting atmosphere., • Maintain knowledge of the bar menu and any daily specials to provide recommendations., • Drink Preparation:, • Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and mixed drinks., • Ensure drinks are made to specification and served in a timely manner., • Follow proper drink recipes, garnishing, and presentation standards., • Use of Ticket System:, • Work with the Ventrata and Toast ticket system to process customer orders accurately., • Scan items through Ventrata and ensure all drinks and menu items are logged properly into the Toast POS system., • Communicate with the barback and kitchen staff to ensure smooth order fulfillment and timely service., • Monitor orders and adjust to high-demand periods, ensuring efficiency and accuracy., • Stocking and Inventory:, • Ensure the bar is fully stocked with alcohol, mixers, garnishes, and supplies by checking inventory levels regularly., • Assist in restocking during shifts and inform the bar manager when supplies need to be replenished., • Properly store and label bottles and ingredients to keep the bar organized and accessible., • Cash Handling and Payment Processing:, • Accurately process payments through the Toast system, including cash, credit/debit cards, and mobile payment options., • Provide correct change and ensure receipts are provided to customers., • Handle tabs efficiently, closing out checks when appropriate., • Cleaning and Maintenance:, • Maintain cleanliness and organization of the bar area throughout the shift, including wiping down surfaces and ensuring glassware is clean., • Take care of glassware and bar equipment, ensuring it’s sanitized and ready for use., • Clean up spills, broken glass, and keep the bar area free of clutter to ensure a safe work environment., • Perform opening and closing duties as required, such as restocking, cleaning, and setting up the bar for the next shift., • Teamwork and Communication:, • Collaborate with fellow bartenders, barbacks, and other staff to ensure smooth operations., • Communicate effectively with other team members to ensure customer orders are fulfilled in a timely manner., • Help train and mentor new bartenders or staff members when needed., • Health & Safety Compliance:, • Ensure that all alcohol is served responsibly and in compliance with local liquor laws., • Follow all company policies and procedures for health and safety, including checking IDs and adhering to proper sanitation practices., • Adhere to alcohol serving limits, ensuring customers are not overserved., • Special Events and Promotions:, • Participate in special events, promotions, and themed nights as needed., • Promote and upsell drinks, specials, or merchandise in a friendly and respectful manner.