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We’re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services, based in Bicester. You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. Your work ethic and willingness to learn is more important to us than experience so if you have great communications skills, are IT literate and enjoy a fast-paced working environment, feel free to apply. What you receive for joining us: We’re offering a competitive salary, depending on experience, along with a strong package designed to support you both in and out of work. You’ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You’ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here’s a look at some of the things you’ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices—reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure? Are you personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism? Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Experience in labour resourcing would be ideal Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance

Office & Client Services Coordinator Salary: £28,000 – £32,000 per annum, depending on experience Location: Bicester Must be authorised to work in the UK. A fantastic opportunity to join a growing, people-focused Microsoft Partner MSP A well-established and growing Microsoft Partner Managed Service Provider (MSP) is looking for an organised, personable and proactive Office & Client Services Coordinator to join its team in Bicester. Supporting more than 120 businesses across Oxfordshire and beyond, the company has built its reputation on providing a highly personal and responsive service. Its approach is refreshingly straightforward: when a client calls with a technical issue, they speak directly to an engineer — not a call centre. This role is therefore not a technical support position. Instead, the successful candidate will play a central role in keeping the office running efficiently, coordinating day-to-day activities and ensuring clients receive a consistently professional service. The Role The Office & Client Services Coordinator will sit at the heart of the business, providing essential administrative and client-facing support. The role is varied and will suit someone who enjoys being organised, dealing with people and taking ownership of tasks. The successful candidate will become a key point of contact for non-technical enquiries while supporting the wider team with scheduling, administration, purchasing and client account management. Key Responsibilities Manage the shared inbox and carry out initial call triage Route technical calls directly through to the appropriate engineers Handle overflow calls relating to non-technical enquiries Coordinate diaries, appointments and scheduling Order office supplies, hardware and other equipment Support the invoicing process alongside the finance function Carry out general office administration Help ensure the smooth and efficient running of the office Maintain accurate records and ensure administrative processes are kept up to date Client & Account Management The role will also have an important responsibility for supporting and maintaining existing client relationships. Responsibilities will include: Acting as the first point of contact for client renewals and contract queries Monitoring client satisfaction and identifying potential churn risks Coordinating client check-ins and quarterly reviews Maintaining accurate client records within Halo Liaising with Pax8 regarding licensing renewals Following up on renewal activity and ensuring key dates are not missed Supporting the wider team in maintaining strong, long-term client relationships The Ideal Candidate The successful candidate is likely to be an experienced administrator, office coordinator or client services professional who enjoys working in a busy environment and takes pride in keeping things organised. They will ideally have: Previous experience in administration, office coordination, client services or a similar role Excellent organisational and time-management skills Strong attention to detail A confident and professional telephone manner Excellent written and verbal communication skills The ability to build positive relationships with clients and colleagues The ability to manage multiple priorities and work to deadlines Confidence working within a technical environment without needing extensive technical knowledge A proactive approach and the ability to use initiative A genuine commitment to providing an excellent client experience Why Join? This is an excellent opportunity for someone who wants more than a traditional administration role. The successful candidate will become an integral part of a growing technology business, working closely with engineers, management and clients. The position offers variety, responsibility and the opportunity to make a genuine difference to the day-to-day operation of the business. The company has a strong reputation for personal service and long-term client relationships, and the successful candidate will play an important part in maintaining those standards as the business continues to grow. The Opportunity For an organised, personable and commercially aware individual, this represents an exciting opportunity to develop a broad role combining office coordination, administration, client services and account management within an established and growing technology business. Applications are now invited

As an organised and proactive Project Coordinator you will be embedded within our national Nature Services Team and will be involved in the following activities: Overall resource planning – fortnightly comms with ecology PMs on key deadlines and survey resourcing and maintaining project programm

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Job SummaryID: AA10051806Department: Specialist ServicesType: full time.

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