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Customer Services ManagerBarnsley, South YorkshireAbout UsAt Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do.We are now looking for a Customer Services Manager to join us on a permanent, full-time basis, working 37 hours per week.The Benefits- Salary of £51,356 - £54,495 per annum- Agile working packages- Excellent pension scheme- Discounted gym membership- Health & wellbeing checks- Fantastic training and development opportunitiesThis is a terrific opportunity for an experienced customer service leader with expertise in complex complaint handling and continuous service improvement to join our people-focused organisation.Weve just been awarded a C1 grading from the Social Housing Regulator for our work as landlords, and youll have the chance to continue our track record of success and deliver the highest level of consumer standards.Whats more, youll join an organisation where 88% of colleagues find their work fulfilling and rewarding, with agile working, excellent training and development opportunities and a strong pension supporting you along the way.So, if youre looking for a senior role where you can strengthen your leadership profile while helping create more accessible, inclusive and responsive services, read on and apply today.The RoleAs a Customer Services Manager, you will lead and continuously improve our customer services while ensuring residents have a strong voice in shaping our services, policies and strategies.You will jointly lead the delivery of the Resident Insight and Engagement Strategy and the Customer Services Tenant Influence Panel, using customer insight and good practice to drive improvements.As the operational lead for compliance with the Housing Ombudsman Complaint Handling Code, you will ensure effective complaint handling, reporting and organisational learning.Working closely with colleagues and key stakeholders, you will also help ensure customer information and services are accessible, inclusive and responsive to residents needs.Additionally, you will:- Develop and review key customer strategies and policies- Support organisational learning from customer insight surveys- Oversee translation services and reasonable adjustments- Work with Communications to provide accurate and accessible customer informationAbout YouTo be considered as a Customer Services Manager, you will need:- Experience handling and resolving sensitive and/or complex complaints across a diverse service area- Experience of organisational customer service management, achieving continued service improvement- Experience working in a fast-paced environment- Strong knowledge of legislation and codes of practice, specifically relating to The Housing Ombudsman Code and the Consumer Standards issued by the Regulator for Social Housing- The ability to develop and manage a high-performance culture- The ability to effectively manage budgets- The ability to travel as necessary to meet the needs of the post- A Chartered Institute of Housing professional qualification or HND/equivalent in housing, customer services, or business management, or substantial experience at this level in a complaint handling capacityPlease note, this post requires a Basic Criminal Record Check.Other organisations may call this role Customer Service Manager, Customer Experience Manager, Customer Engagement Manager, Housing Services Manager, Housing Manager, Customer Relations Manager, Customer Services Lead, or Customer Care Manager.Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if youre ready to take your next step as a Customer Services Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.TPBN1_UKTJ

Anchor Hanover Group is seeking a proactive Care Team Leader to inspire and lead our care teams, oversee shifts, and coordinate staff assignments to maintain high-quality resident care.

Lead care teams, manage resident care plans, and coordinate with families and staff to deliver high‑quality care. Care Team Leader / Senior Care Assistant. Career development, training and apprenticeship schemes.

Berneslai Homes in Barnsley is seeking a Customer Service Manager to lead the delivery of Resident Insight and Engagement Strategy and to head the Customer Services Tenant Influence Panel. You will drive service improvement through regular review of performance, policies, and customer insight. A str

Seeking a Head Chef for a care home to create nutritious meals, manage kitchen staff, and ensure high standards of food safety and resident satisfaction.

Resident Engineer - Civil Works Location: Necton, Norfolk Rate: £425 - £475 per day, Outside IR35 Duration: 12 months Start: ASAP Key words: Resident Engineer, Civil Engineer, Civil Works, ITP, QA/QC, TWC, HSG47, Renewable Energy infrastructure Turner Lovell is recruiting a Reside

Turner Lovell is recruiting a Resident Engineer to support the delivery of civil works on a major infrastructure project in Norfolk. Resident Engineer - Civil Works. Key words: Resident Engineer, Civil Engineer, Civil Works, ITP, QA/QC, TWC, HSG47, Renewable Energy infrastructure.

Resident Services Associate East London Help shape an exceptional resident experience. The role As a Resident Services Associate, you'll be the face of the community, creating a welcoming environment for residents, visitors and contractors while ensuring the day-to-day operation of the buildi

Key Responsibilities Act as the primary point of contact for residents throughout the SHDF programme. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules, access requirements and project updates.

Resident Liaison Officer (RLO) East London & Essex | Decent Homes & Social Housing | Up to £35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and ref

We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. Resident Liaison Officer (RLO) - Windows & Doors. We are currently working with a leading contractor deliver

Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property in

The role involves monitoring patients, administering medication, and supporting residents in daily activities while fostering a caring environment. You will work closely with a dedicated team, ensuring residents' choices and preferences are prioritized.

The role focuses on safety, efficiency, and high customer care within a resident-focused environment.

Joining a board with strong governance and resident-led decision-making, you will work alongside experienced Board colleagues and Executive leaders to steer investment in existing and new homes, strengthen customer outcomes and support the delivery of our long-term ambitions.

Clarion Housing Group Limited in Luton is hiring a part-time Resident Liaison Officer (18 hours per week) on a fixed-term contract until December 2027. You will support residents by providing information, guidance and signposting to internal and external services to assist with housing journeys and

Resident Nights Engineer – Materials Handling Equipment (MHE). We are seeking a Resident Engineer to join a leading materials handling business, based full‑time at a key customer site in Doncaster.

Making Space is hiring a Part Time Activities Co-ordinator for Ashwood Court Residential, Lowton, Warrington.

FirstPort is seeking a Visiting Development Manager to oversee resident safety and community development across its UK portfolio. This part-time role (30 hours/week, Mon-Fri 9am-3pm) focuses on high-quality customer service, contractor oversight, and fostering a welcoming community for residents.

This role involves acting as the main point of contact for residents, coordinating work with contractors, and ensuring residents are supported during renovations. A social housing property maintenance firm is seeking a Resident Liaison Officer to cover the Kent area.

You will plan, manage and monitor high-quality nursing delivery, and implement person-centred care plans that enhance residents' day-to-day lives.

Guildford Borough Council is seeking a proactive Resident Liaison Officer (Project Delivery) to support housing, estate improvement and regeneration programmes. You will lead resident liaison across projects, ensuring communities are informed and able to influence decisions.

Riverside is seeking a Resident Inclusion Officer to support Arlington House in Camden on a fixed-term contract. You will help residents access meaningful activities, employment and training, and develop peer support to improve involvement across Arlington.

Oakland Care in Tonbridge is seeking a Registered Nurse to deliver high‑quality care and support for residents.

You will join a busy contact centre delivering high-quality customer service to residents and act as the first point of contact. You will handle calls about council services, housing, and repairs, log enquiries in the CRM, escalate complex issues, support vulnerable residents with empathy, and striv

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. Our client, a construction & fire protection specialist, are currently looking for an experienced Re

You will work closely with Contract Managers to assist in resident consultation and involvement, ensuring residents are informed and engaged throughout projects. MMP Consultancy is seeking a Resident Liaison Officer to support the delivery of works programmes in Warwickshire. The role focuses on org

You will communicate with residents, coordinate access to works, and resolve enquiries with empathy, ensuring smooth delivery and accurate records. Fawkes and Reece are recruiting a Resident Liaison Officer to support projects in and around Northumberland.

Gold Care Homes in Hemel Hempstead is seeking a devoted activity coordinator to plan and deliver engaging programmes for residents at Queensway House. Join a friendly team and contribute to personalised care plans, collaborate with managers and staff, and continually develop activities that enhance

Resident Manager (Student Accomodation). Receiving and processing payments from residents and monitoring and chasing rent arrears.

We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential Build to Rent communities. Guide onsite teams to deliver outstanding resident service standards. Support community events, resident engagement and tenancy-related matter

Allscreens Nationwide Ltd is seeking a resident liaison to support kitchen and bathroom replacement works in Newark, Nottinghamshire. You will liaise with residents, keep them informed of timings, and build positive relationships while coordinating with site teams.

Agincare is seeking a Care Team Leader at The Coombs to lead by example, provide high‑quality care and companionship, support residents with personal care and daily living, and promote independence and wellbeing. You will oversee medication administration, maintain accurate records, collaborate wi

We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme based in Hull. Managing and resolving resident concerns and complaints professionally and sensitively. Previous experience as a Resident Liaison Officer within social housin

The ideal candidate will have strong communication and teamwork skills, with a focus on flexibility and adapting to residents' needs. Maria Mallaband Care Group Ltd is seeking a Hospitality Assistant to enhance the dining experience for residents and visitors.

JG264 - Resident Forklift Engineer.

A recruitment agency is seeking a Scheme Manager for a temporary position in Hull to support retirement housing residents. This role involves conducting daily wellbeing checks and providing vital assistance to ensure residents' needs are met.

A leading infrastructure firm is seeking a dedicated individual for a full-time Business Development role focused on customer service and community engagement in West Midlands.The ideal candidate will have strong communication and conflict resolution skills, project management experience, and be pro

HC-One is seeking an Activities Co-ordinator for our dementia, nursing, residential and specialist care homes. You’ll plan and lead engaging activities that brighten Residents’ days, support a friendly home environment and assist the Home Manager with fundraising events, all delivered with kindn

Pertemps Bond is seeking a Resident Manager for student accommodation in Durham.

Clarion Housing Group in Luton (Hartwood House) is seeking a part-time Resident Liaison Officer to support residents by providing information, guidance and signposting to internal and external services that may assist with their housing journey and future accommodation options.

You will support residents with day‑to‑day needs, ensuring safety and wellbeing, and assist with tenancy‑related matters.

Barchester Healthcare is seeking a Care Community Manager in the Malvern Hills area to lead a team of carers and senior carers, delivering outstanding, person-centred care to residents. You will oversee care delivery, ensure accurate care plans, and support the development of your team through coach

Axis CLC Group in Hull is seeking an experienced Resident Liaison Officer to support residents and site teams throughout refurbishment programmes. You will act as the primary contact for residents, organise consultation meetings, provide clear updates, and assist vulnerable residents to ensure their

Blue Arrow is seeking an experienced Service Charge & Rent Officer to support a large residential portfolio. You will work with internal teams, managing agents, residents and contractors to ensure charges are administered accurately, transparently and in compliance with legislation and best practice

Oakland Care is seeking a compassionate Registered Nurse to deliver high‑quality care to residents at Hyllden Heights, Tonbridge.

You’ll oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained and welcoming for all residents. Unite Students Bournemouth is seeking an Assistant Operations Manager to lead frontline teams and deliver an outstanding resident experience