Resident jobs in BarnsleyCreate job alerts

Customer Services Manager Barnsley, South Yorkshire About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do. We are now looking for a Customer Services Manager to join us on a permanent, full-time basis, working 37 hours per week. The Benefits - Salary of £51,356 - £54,495 per annum - Agile working packages - Excellent pension scheme - Discounted gym membership - Health & wellbeing checks - Fantastic training and development opportunities This is a terrific opportunity for an experienced customer service leader with expertise in complex complaint handling and continuous service improvement to join our people-focused organisation. Weve just been awarded a C1 grading from the Social Housing Regulator for our work as landlords, and youll have the chance to continue our track record of success and deliver the highest level of consumer standards. Whats more, youll join an organisation where 88% of colleagues find their work fulfilling and rewarding, with agile working, excellent training and development opportunities and a strong pension supporting you along the way. So, if youre looking for a senior role where you can strengthen your leadership profile while helping create more accessible, inclusive and responsive services, read on and apply today. The Role As a Customer Services Manager, you will lead and continuously improve our customer services while ensuring residents have a strong voice in shaping our services, policies and strategies. You will jointly lead the delivery of the Resident Insight and Engagement Strategy and the Customer Services Tenant Influence Panel, using customer insight and good practice to drive improvements. As the operational lead for compliance with the Housing Ombudsman Complaint Handling Code, you will ensure effective complaint handling, reporting and organisational learning. Working closely with colleagues and key stakeholders, you will also help ensure customer information and services are accessible, inclusive and responsive to residents needs. Additionally, you will: - Develop and review key customer strategies and policies - Support organisational learning from customer insight surveys - Oversee translation services and reasonable adjustments - Work with Communications to provide accurate and accessible customer information About You To be considered as a Customer Services Manager, you will need: - Experience handling and resolving sensitive and/or complex complaints across a diverse service area - Experience of organisational customer service management, achieving continued service improvement - Experience working in a fast-paced environment - Strong knowledge of legislation and codes of practice, specifically relating to The Housing Ombudsman Code and the Consumer Standards issued by the Regulator for Social Housing - The ability to develop and manage a high-performance culture - The ability to effectively manage budgets - The ability to travel as necessary to meet the needs of the post - A Chartered Institute of Housing professional qualification or HND/equivalent in housing, customer services, or business management, or substantial experience at this level in a complaint handling capacity Please note, this post requires a Basic Criminal Record Check. Other organisations may call this role Customer Service Manager, Customer Experience Manager, Customer Engagement Manager, Housing Services Manager, Housing Manager, Customer Relations Manager, Customer Services Lead, or Customer Care Manager. Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to take your next step as a Customer Services Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

Lead care teams, manage resident care plans, and coordinate with families and staff to deliver high‑quality care. Care Team Leader / Senior Care Assistant. Career development, training and apprenticeship schemes.

Anchor Hanover Group is seeking a proactive Care Team Leader to inspire and lead our care teams, oversee shifts, and coordinate staff assignments to maintain high-quality resident care.You will conduct care assessments, supervise medication procedures, ensure regulatory compliance, and work closely

Seeking a Head Chef for a care home to create nutritious meals, manage kitchen staff, and ensure high standards of food safety and resident satisfaction.

The Harley Street Clinic, part of HCA Healthcare UK, is seeking a dedicated Resident Doctor in Oncology to join our Oncology Unit, delivering high-quality, patient-centred cancer care within one of London's most respected private oncology services. While we are a Consultant Led Service, we believe i

Blue Arrow is seeking an experienced Service Charge & Rent Officer to support a large residential portfolio. You will work with internal teams, managing agents, residents and contractors to ensure charges are administered accurately, transparently and in compliance with legislation and best practice

Irwell Valley Homes in Manchester is seeking a dedicated Complaints Officer to manage Stage 1 complaints through to resolution within required timescales, and to work with managers on complex cases.This is a permanent, full-time role (35 hours per week) with agile working arrangements.You will ensur

You will monitor residents' care plans, ensure daily progress is recorded, and perform care duties when required. You will stay calm to guide staff and residents in emergencies, with shifts including days and nights and benefits that support your wellbeing and development.

You’ll oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained and welcoming for all residents. Unite Students Bournemouth is seeking an Assistant Operations Manager to lead frontline teams and deliver an outstanding resident experience

You will support residents, oversee safety and wellbeing, coordinate activities, and help maintain a warm, caring community.

Lovell is seeking two Resident Liaison Officers to support social housing refurbishment projects. You will act as the main link between residents, the project team and our client, ensuring an exceptional customer experience throughout the works programme.

You'll manage reactive and planned maintenance, oversee the make-ready process, ensure Health & Safety compliance, coordinate contractors and drive a proactive resident experience.

Elizabeth Finn Homes Limited is seeking a dedicated Registered Nurse for Eversfield Care Home in Reigate to provide nursing care and maintain a homely, supportive environment that enhances residents' quality of life.

Care UK is seeking a Care Team Leader in the United Kingdom to oversee shifts, supervise staff, and shape care plans for residents, while liaising with families and healthcare professionals to ensure high-quality outcomes. You will administer medications, conduct risk assessments, and work with care

Shaw healthcare is seeking a Residential Team Leader for Figbury Lodge in Poole to provide person-centred care and lead a care team. The position supports older adults in residential and nursing care, including those living with dementia, with emphasis on compassion, leadership, and teamwork.

You will work with residents and partner agencies to secure positive outcomes while upholding tenancy obligations. Experience with residents in their homes, home visits, and GDPR considerations is essential.

HC-One Wakefield is seeking an Activities Co-ordinator to plan and run engaging programmes for residents in our dementia, nursing, and residential care settings. You will support the Home Manager with fundraising events, build confidence in residents to socialise, and lead small teams with warmth an

The ideal candidate will have strong communication and teamwork skills, with a focus on flexibility and adapting to residents' needs. Maria Mallaband Care Group Ltd is seeking a Hospitality Assistant to enhance the dining experience for residents and visitors.

You will provide compassionate, person-centred care, conduct ongoing assessments, and support residents’ wellbeing. NMC registered nurses are welcomed; health and wellbeing of residents remains the focus of your daily work.

Joining a board with strong governance and resident-led decision-making, you will work alongside experienced Board colleagues and Executive leaders to steer investment in existing and new homes, strengthen customer outcomes and support the delivery of our long-term ambitions.

Oakland Care is seeking a compassionate Registered Nurse to deliver high‑quality care to residents at Hyllden Heights, Tonbridge.

JG264 - Resident Forklift Engineer.

You will work closely with Contract Managers to assist in resident consultation and involvement, ensuring residents are informed and engaged throughout projects. MMP Consultancy is seeking a Resident Liaison Officer to support the delivery of works programmes in Warwickshire. The role focuses on org

Resident Manager (Student Accomodation). Receiving and processing payments from residents and monitoring and chasing rent arrears.

Gold Care Homes in Hemel Hempstead is seeking a devoted activity coordinator to plan and deliver engaging programmes for residents at Queensway House. Join a friendly team and contribute to personalised care plans, collaborate with managers and staff, and continually develop activities that enhance

Oakland Care in Tonbridge is seeking a Registered Nurse to deliver high‑quality care and support for residents.

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. Our client, a construction & fire protection specialist, are currently looking for an experienced Re

Resident Nights Engineer – Materials Handling Equipment (MHE). We are seeking a Resident Engineer to join a leading materials handling business, based full‑time at a key customer site in Doncaster.

We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential Build to Rent communities. Regional Resident Services Manager - Build to Rent. As a key member of the Resident Services leadership team, you will build high-performing s

Allscreens Nationwide Ltd is seeking a resident liaison to support kitchen and bathroom replacement works in Newark, Nottinghamshire. You will liaise with residents, keep them informed of timings, and build positive relationships while coordinating with site teams.

You will ensure high standards of safety and customer care while working in residents' homes.

Agincare is seeking a Care Team Leader at The Coombs to lead by example, provide high‑quality care and companionship, support residents with personal care and daily living, and promote independence and wellbeing. You will oversee medication administration, maintain accurate records, collaborate wi

Fawkes and Reece are recruiting a Resident Liaison Officer to support projects in and around Northumberland. You will communicate with residents, coordinate access to works, and resolve enquiries with empathy, ensuring smooth delivery and accurate records.

The role focuses on mentoring colleagues, assessing residents, and delivering person-centred care to our residents.

You will plan, manage and monitor high-quality nursing delivery, and implement person-centred care plans that enhance residents' day-to-day lives.

This part-time role (30 hours/week, Mon-Fri 9am-3pm) focuses on high-quality customer service, contractor oversight, and fostering a welcoming community for residents. FirstPort is seeking a Visiting Development Manager to oversee resident safety and community development across its UK portfolio.

Support resident consultation processes and surveys. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships. Serve as the first point of contact for residents regarding planned works, maintenance, and ho

You will act as the main link between residents, site teams and clients, ensuring residents are informed, supported, and engaged from project start to finish. Regen Solutions is seeking a proactive Resident Liaison Officer to support refurbishment schemes in Harlow and surrounding areas.

The Portland Hospital in London is seeking a Resident Doctor in Paediatrics/Neonatal to work 24 hours per week.

Highgate Care is seeking a Medication Optimisation Lead to join our team in a senior care capacity, building on experience as a Deputy Manager or Clinical Lead.You will drive safe, person-centred medication management across our care homes, working with Home Managers and clinical teams to reduce err

Clarion Housing Group Limited in Luton is hiring a part-time Resident Liaison Officer (18 hours per week) on a fixed-term contract until December 2027. You will support residents by providing information, guidance and signposting to internal and external services to assist with housing journeys and

Pioneer Selection Ltd is recruiting a Resident Nights Engineer to service, maintain and repair forklift trucks and related materials handling equipment at a Solihull site.

You will embed a culture of respect and resident‑centred service, ensuring services are delivered fairly and in line with policy, while driving continuous improvement and building strong relationships with residents and partners.

Riverside is seeking a Resident Inclusion Officer to support Arlington House in Camden on a fixed-term contract. You will help residents access meaningful activities, employment and training, and develop peer support to improve involvement across Arlington.

Experience engaging and communicating with customers/residents. Liaise directly with residents/customers throughout the kitchen and bathroom replacement works. Keep residents informed about planned works, timings and any relevant updates.

The successful candidate will be responsible for ensuring high customer satisfaction and addressing resident needs.

Hartrigg Oaks is seeking a Community and Partnerships Manager to lead housing‑related services, engage residents, and build partnerships with external organisations. You will collaborate with residents and staff to shape services, oversee risk and budgets, and ensure high standards of customer car

A leading infrastructure firm is seeking a dedicated individual for a full-time Business Development role focused on customer service and community engagement in West Midlands.The ideal candidate will have strong communication and conflict resolution skills, project management experience, and be pro