Resident manager jobs in BorehamwoodCreate job alerts

Housing and Resident Engagement OfficerWatford, HertfordshireFull-timeUp to £33,000~ + BenefitsAre you passionate about delivering excellent resident services and creating positive communities?Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their teamThis is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing servicesCoordinating resident engagement activities, meetings and forumsManaging complaints and compliments through to resolutionResponding to reports of anti-social behaviour and working towards effective outcomesSupporting tenancy management activity, including warnings and possession processesProducing resident communications, newsletters and engagement materialsWorking closely with care providers, local authorities and partner agenciesMaintaining accurate housing records and resident informationAnalysing resident feedback and performance data to identify service improvementsAbout you:Experience within supported housing or working with vulnerable tenantsKnowledge of housing legislation and tenancy lawWhat's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experienceDiverse role combining engagement, housing and community-focused responsibilitiesSupportive and collaborative working environmentCareer development opportunities within a growing organisationThis opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.If you are interested in working as Housing and Resident Liaison Officer, please click 'apply now.' For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.TPBN1_UKTJ

ABOUT THE ROLE- \n A £2000 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role. \n \n \n As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. \n ABOUT YOU \n To join us as a Care Home Deputy Manager & Clinical Lead, you'll need be a Registered Nurse (RN/RMN) with current NMC registration and a teaching/mentoring/supervision qualification. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. \n REWARDS PACKAGE \n As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: \n \n A £2000 Golden Hello* \n Free learning and development \n Automatic enrolment into our profit share scheme \n A range of holiday, retail and leisure discounts \n Nurse Mentor and Refer a Friend bonus schemes \n Offer to pay Skilled Worker visa application fee for eligible nurses \n If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. \n 0508

Assistant Property Manager - Watford \n \n Looking to build a long-term career in residential property management? \n We're recruiting for an Assistant Property Manager to join a growing and supportive block management business, helping to manage a portfolio of residential developments across London. \n \n Salary: £30,000 - £32,000 \n \n The Role \n \n ✅ Coordinate repairs, maintenance and contractor works \n ✅ Conduct regular site visits and inspections \n ✅ Support health & safety compliance \n ✅ Respond to resident and client enquiries \n ✅ Assist with budgets, notices and client communications \n ✅ Build strong relationships with leaseholders, clients and contractors \n \n About You \n \n ✔ A minimum of 1 year experience in the property industry \n ✔ Strong administration and organisational skills \n ✔ Excellent communication and customer service abilities \n ✔ Residential property experience preferred \n ✔ Proactive, positive and solutions-focused \n ✔ Full UK driving licence and own vehicle required \n

Role : Relocation ManagerLocation : Hybrid working, 2 days onsite, London Borough of Harrow, Forward Drive, Harrow, HA3 8NTPayrate : £32.45 per hour (Umbrella)Duration : 3-6 months ongoingThe London Borough of Harrow is seeking an experienced and proactive Relocation Manager to join its Housing Services team on a hybrid working basis. This is an excellent opportunity for a housing professional with experience in relocation, decanting, homelessness, temporary accommodation, or resident engagement to support residents through significant housing moves and regeneration projects.Key Responsibilities: Lead and manage the relocation process for residents affected by regeneration, refurbishment, or redevelopment programmes.Act as the primary point of contact for tenants, leaseholders, and stakeholders throughout the relocation journey.Deliver high-quality advice and support, ensuring residents understand their housing options and entitlements.Coordinate decant programmes and ensure moves are delivered efficiently and sensitively.Liaise with housing management, legal teams, contractors, and external partners to achieve successful outcomes.Maintain accurate records, monitor progress, and prepare reports for senior management.Ensure compliance with relevant housing legislation, council policies, and best practice guidelines.About You:To be successful in this role, you will have: Proven experience in housing relocation, decanting, homelessness, regeneration, or housing management.Strong knowledge of housing legislation and local authority procedures.Excellent communication and negotiation skills, with the ability to work effectively with residents from diverse backgrounds.Experience managing complex cases and resolving challenging situations.Strong organisational skills and the ability to manage a varied caseload.Competence in using housing management systems and Microsoft Office applicationsAbout Us:For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpnTPBN1_UKTJ

Property Services Manager Permanent£43,000-47,500 depending on experienceHertfordshire based, travel requiredAre you an experienced Housing, Compliance or Property Services professional looking for a role where you can genuinely influence service delivery, compliance standards, and resident outcomes?Sellick Partnership is partnering with a Housing organisation based in the heart of Hertfordshire to recruit to a Property and Compliance Manager to lead the operational delivery of housing management, property compliance, repairs, and asset management across its supported housing portfolio.This is an excellent opportunity for an ambitious professional who enjoys balancing operational leadership with resident-focused service delivery, ensuring homes remain safe, compliant, and well maintained.Key Responsibilities of the Property Services Manager involves:Lead the day-to-day delivery of housing and property servicesManage, motivate and develop Property & Housing Officers and Compliance OfficersOversee statutory compliance including Gas, Electrical, Fire, Asbestos and Water HygieneManage contractor performance and service deliveryEnsure responsive repairs are completed efficiently and cost-effectivelyOversee tenancy management activities, property inspections and void processesMaintain accurate compliance, tenancy and property records within the CRM systemSupport asset management activities, including long-term investment planningMonitor key performance indicators and drive continuous improvementBuild positive relationships with residents and stakeholdersEssential requirements include:Experience within housing, supported housing, property management or facilities/property servicesStrong knowledge of property compliance and health & safety requirementsExperience leading or supervising teamsExcellent organisational and stakeholder management skillsExperience managing contractors and service standardsIt would be desirable if the Property Services Manager has:CIH qualification or membershipIOSH, NEBOSH or other compliance-related accreditationExperience using housing management or CRM systemsIf you would like to be considered for the role, please click 'apply' now. For more information, contact Ebony at Sellick Partnership in the Derby office.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.TPBN1_UKTJ

Barchester Healthcare is seeking a Care Home Deputy Manager & Clinical Lead in Bushey to support the General Manager, drive quality care and lead a multidisciplinary team to deliver excellent resident outcomes. You will be an RN/RMN with NMC registration and a teaching/mentoring qualification, with

Barchester Healthcare is seeking a Care Home Deputy Manager & Clinical Lead in Harrow. The role requires an NMC-registered nurse with teaching/mentoring skills, HR experience, budget awareness and a commitment to outstanding resident outcomes in a busy care home environment. You’ll support deliver

The Opportunity An exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio. You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service. Key Responsibilities Manage a portfolio of residential properties, ensuring high standards of service are delivered Oversee reactive maintenance, raising job orders and coordinating contractors effectively Act as a key point of contact for residents, leaseholders, and clients Respond to customer queries via phone and email within agreed timeframes Provide regular updates to customers on ongoing works, projects, and queries Conduct site visits and produce detailed reports within set deadlines Coordinate major works, ensuring all legal notices and processes are followed Liaise with contractors, obtain quotes, and ensure value for money Assist with budgeting and monitor expenditure against budgets Support the preparation and distribution of newsletters and resident communications Attend and support resident meetings, AGMs, and client meetings, including minute taking Manage insurance claims and related processes where required Compliance & Administration Ensure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulations Maintain accurate records, documentation, and reports within internal systems Ensure all documentation, contracts, and communications are stored correctly Produce reports, budgets, and updates in line with deadlines Support the preparation of seller packs and property-related documentation What We’re Looking For Previous experience in property management or a similar role Good understanding of residential property management processes and compliance Strong organisational skills with the ability to manage multiple tasks Excellent communication skills, both written and verbal Ability to work independently and manage workloads effectively Proactive and customer-focused approach Experience using property management systems (e.g. Qube) desirable Working knowledge of Microsoft Office (Word, Excel) What’s on Offer Opportunity to develop within a growing property management team Ongoing training and professional development Varied and fast-paced role with real responsibility * Supportive and collaborative working environment Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) wishes you the best of luck in your job search. Unico Recruitment (London) operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Job Description We are recruiting for an experienced Site Manager to join the delivery team on Parkside Living, a landmark 130-home Build-to-Rent residential development at Edgeware. The development comprises three interconnected residential buildings ranging from four to six storeys, delivering a mix of one, two and three-bedroom apartments. The scheme will also include high-quality resident amenity spaces, landscaping, enhanced public realm and associated infrastructure. With 50% affordable housing and buildings designed to Passivhaus façade performance standards, this is an exciting opportunity to work on a high-quality residential development focused on sustainability, quality and long-term community value. The Role Reporting to the Project Manager, you will be responsible for managing a section of works, ensuring the project is delivered safely, on programme, within budget and to the highest quality standards. Key Responsibilities • Manage day-to-day site operations and coordinate subcontractors., • Ensure works are delivered in line with programme, specifications and quality standards., • Maintain the highest standards of health, safety and environmental compliance., • Chair daily briefings and toolbox talks., • Coordinate labour, plant and materials to maintain programme., • Monitor progress and resolve on-site issues efficiently., • Carry out quality inspections, snagging and handovers., • Work closely with the design, commercial and logistics teams., • Maintain site records, RAMS, permits and reporting documentation., • Liaise with the client, consultants and wider project team throughout delivery. Requirements • Proven experience as a Site Manager delivering residential developments for a main contractor., • Experience on RC frame apartment schemes is highly desirable., • Strong knowledge of health & safety, quality assurance and programme management., • Excellent subcontractor management and communication skills., • SMSTS, CSCS Black or Gold Card and First Aid at Work., • A proactive approach with the ability to lead teams and drive programme. What's on Offer? • Permanent opportunity with a leading main contractor., • Competitive salary and comprehensive benefits package., • Opportunity to work on a flagship Build-to-Rent residential scheme in North London., • Long-term career progression with an established contractor delivering major residential developments., • Immediate start available for the right candidate

Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients. What the Job Will be doing • Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes., • Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained., • Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks., • Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues., • Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams., • Managing tenancy sign-ups and supporting new residents to successfully settle into their homes., • Monitoring rent accounts, promoting income collection and escalating arrears where appropriate., • Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans., • Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies., • Working with residents to sustain tenancies and providing advice on local services and support available., • Responding to resident enquiries and complaints, ensuring excellent customer service is delivered., • Promoting resident engagement by supporting community activities, meetings and consultation events., • Monitoring contractor performance and ensuring maintenance works are completed to the required standard., • Maintaining accurate tenancy, compliance and health & safety records using housing management systems. What You Will Need • Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing., • Good understanding of tenancy management and landlord responsibilities., • Experience working with older or vulnerable residents., • Knowledge of health & safety, fire safety and safeguarding within a housing environment., • Experience managing voids, tenancy sign-ups and resident enquiries., • Good understanding of rent collection and tenancy sustainment., • Excellent customer service and communication skills., • Ability to build positive relationships with residents, colleagues and external partners., • Strong organisational skills with the ability to manage a varied workload., • Good IT skills and experience using housing management systems and Microsoft Office

Property Manager, Location: Hertfordshire Salary: £43,000 to £47,800, dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Property Manager to lead the operational delivery of housing management, repairs, compliance and asset management services across their housing schemes. This is a fantastic opportunity for an experienced property management professional to lead front-line teams, drive high standards of compliance and service delivery, and make a genuine difference to residents' homes. The Role As Property Manager, you'll be responsible for the effective operational delivery of housing management services, reactive repairs, property compliance and asset management across the organisation's housing schemes, including both delegated and managed services. You'll lead teams delivering front-line housing services and statutory compliance, ensuring properties are safe, well-maintained and managed in line with regulatory requirements, with a strong focus on accurate CRM record-keeping and regular site visits and surveys. Key Responsibilities Lead and manage day-to-day housing management and property services operations across the portfolio Manage staff performance, including appraisals, training plans, and probationary reviews Ensure all direct reports have up-to-date job descriptions, contracts, and a strong working knowledge of policies, procedures and software Ensure full compliance with statutory and regulatory requirements, including gas, electrical, fire, asbestos and water hygiene safety Oversee compliance programmes, inspections, servicing schedules and cyclical works, ensuring records are accurate and audit-ready Complete annual reviews of the 30-year stock investment strategy Oversee reactive repairs delivery, monitoring contractor performance and improving first-time fix rates Ensure effective tenancy management, including lettings, voids, sign-ups, terminations and inspections Support tenancy sustainment and resident wellbeing through proactive engagement Ensure all property, compliance and tenancy data is accurately recorded in the CRM system, supporting audits and reporting Manage relationships with external contractors, monitoring performance against KPIs Liaise with internal teams (income, finance, customer services) to ensure coordinated service delivery Occasionally work outside normal hours and undertake UK-based travel, including overnight stays, as required About You Proven experience in property management, compliance monitoring and asset management Knowledge of property law, safety regulations and compliance requirements Excellent organisational and problem-solving skills Exceptional communication and interpersonal skills Resident-focused approach to service delivery Ability to manage competing priorities in a fast-paced environment Desirable Relevant certifications in property compliance, housing management or safety regulations (e.g. NEBOSH, IOSH, CIH) Experience working within a supported living environment or with vulnerable adults Experience using a housing management system Experience implementing new processes CIH Certification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to lead and shape high-quality housing services. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy

Job Title: Contract Manager - Electrical Testing Location: Hertford (Hybrid) Salary: £55,000-£65,000 + Car Allowance + Bonus Job Type: Permanent (Full-Time) An excellent opportunity has arisen for an experienced Contract Manager - Electrical Testing to lead the delivery of electrical compliance programmes across domestic and communal social housing properties. You will be responsible for managing Electrical Installation Condition Report (EICR) programmes, remedial works, and rewiring projects, ensuring contracts are delivered safely, efficiently, and in line with client expectations. This role requires a strong leader with proven experience managing electrical testing contracts, driving operational performance, and maintaining the highest levels of compliance. Key Responsibilities: Manage the delivery of domestic and communal EICR programmes, including remedial and rewiring works. Ensure contract KPIs, SLAs, compliance, and quality standards are consistently achieved. Manage contract budgets, P&L, resource planning, and scheduling. Lead, motivate, and develop supervisors, electricians, and support staff. Ensure compliance with BS 7671, CDM 2015, and all Health & Safety legislation. Build and maintain strong client relationships while delivering an excellent resident experience. Monitor contract performance and implement continuous improvements where required.Requirements for the Contract Manager - Electrical Testing: Proven experience managing EICR contracts within social housing or a regulated residential environment. Approved Electrician qualification with City & Guilds 2391 Inspection & Testing and 18th Edition Wiring Regulations (or equivalent). Strong knowledge of BS 7671, inspection & testing procedures, and EICR coding. Previous experience managing teams, budgets, and client relationships. Excellent organisational, communication, and leadership skills. Full UK Driving Licence.Benefits: £55,000-£65,000 basic salary. Car allowance. Discretionary bonus. Private healthcare contribution and life assurance. 25 days annual leave plus bank holidays. Ongoing training and career development opportunities. Supportive and flexible working environment.If you are interested in this role, please apply to the advert or send your CV for further information. Tags: Contract Manager, Electrical Contract Manager, Electrical Testing Manager, Electrical Compliance Manager, EICR Manager, Electrical Testing, Inspection & Testing, 2391, 18th Edition, Approved Electrician, BS7671, Social Housing, Electrical Compliance, Electrical Maintenance, Rewiring, Remedial Works, Domestic Electrician, Compliance Manager, Operations Manager, Electrical Contracts, London LON123

Job Title: Maintenance Contracts Manager - Electrical Compliance Location: Hertford (Hybrid) Salary: £55,000-£65,000 + Car Allowance + Bonus Job Type: Permanent (Full-Time) An excellent opportunity has arisen for an experienced Maintenance Contracts Manager to oversee electrical compliance maintenance services across social housing contracts. You will manage the delivery of emergency lighting, lightning protection, PAT testing, height safety and photovoltaic (PV) maintenance programmes, ensuring contracts are delivered safely, compliantly and in line with KPI and client expectations. Key Responsibilities: Manage electrical compliance maintenance contracts across multiple disciplines. Deliver KPIs, SLAs and statutory compliance targets. Manage budgets, P&L, scheduling and resource planning. Lead supervisors, engineers, administrators and subcontractors. Ensure compliance with CDM 2015 and Health & Safety legislation. Build strong client relationships and drive resident satisfaction. Requirements for the Maintenance Contracts Manager: Experience managing electrical compliance maintenance contracts within social housing or regulated residential environments. Strong knowledge of emergency lighting, PAT testing, lightning protection, height safety or PV systems. Previous experience managing teams, budgets and subcontractors. Excellent client-facing, organisational and leadership skills. Full UK Driving Licence. Benefits: Competitive salary. Car allowance. Discretionary bonus. Private healthcare contribution and life assurance. 25 days annual leave plus bank holidays. Ongoing training and career development. If you are interested in this role, please apply to the advert or send your CV for further information. Tags: Maintenance Contracts Manager, Electrical Compliance Manager, Electrical Maintenance, Social Housing, Emergency Lighting, PAT Testing, Lightning Protection, Height Safety, Photovoltaic, Building Services, Compliance Manager, Facilities Management, Operations Manager, Housing Association LON123

Role: Caretaker Location: Harrow (Various Housing Estates across the Borough - dependent on Line Manager) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 4 months initially, with potential to extend Hours: 40 hours per week, Monday to Friday Work Style: Field-based, working across housing estates throughout the London Borough of Harrow Hourly Rate: £16.71 per hour PAYE Please note: A valid UK driving licence are required for this role. Pertemps Recruitment Partnership is recruiting for an experienced Caretaker to join the Housing Resident Services Team at the London Borough of Harrow. This is an excellent opportunity to contribute to the delivery of a high-quality, customer-focused estate service, ensuring communal housing areas are clean, safe and well maintained for residents. Working as part of the Estate Services team, you will play a key role in maintaining the Council's housing estates, providing an efficient and reliable caretaking service that enhances the living environment for tenants, leaseholders and residents. Key Duties: Ensure all communal internal and external areas of housing buildings and estates are clean, tidy and safe. Carry out routine cleaning of communal areas, including stairwells, corridors, entrances and shared facilities. Inspect communal lighting, replace light bulbs where appropriate and adjust time clocks when required. Check the operation of communal door entry systems and report faults promptly. Help maintain a safe environment by identifying and reporting health and safety hazards or maintenance issues. Assist with the preparation and checking of community centres, including setting out tables and chairs and checking heating, hot water and fire safety equipment. Work flexibly across the borough and support colleagues to ensure the continued delivery of high-quality estate services.Candidate Profile: Experience working within estate services, housing, cleaning, grounds maintenance or a similar environment. Knowledge of cleaning techniques and safe working practices. General handyperson skills with an understanding of basic repair and maintenance issues. Practical experience of building cleaning and grounds maintenance. Ability to work independently and use initiative to manage workloads effectively. Excellent customer service skills with experience dealing with members of the public in a courteous and professional manner. Manual dexterity and the ability to undertake the physical duties associated with the role. Basic literacy and numeracy skills.About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Are you a Block manager with approx. 3-5 years of block management experience If so, this role is for you. An opportunity has arisen for a Senior Block Manager / Property Manager to join a well-established property management organisation specialising in delivering professional block management services for residential developments. As a Senior Block Manager / Property Manager, you will manage a portfolio of residential blocks, maintain strong client relationships while overseeing property compliance, maintenance, and service charge responsibilities. This full-time role offers salary range of £45,000 - £55,000 and benefits. You will be responsible for: Acting as the main point of contact for freeholders, Resident Management Company (RMC) directors, and leaseholders, ensuring professional and proactive communication. Carrying out regular site inspections and identifying maintenance requirements or areas for improvement. Preparing service charge budgets and monitoring financial performance alongside internal teams. Managing reactive maintenance requests, contractor performance, and ensuring value for money. Coordinating Section 20 consultation processes for major works projects. Working with contractors, surveyors, and internal teams to ensure projects are delivered effectively. Maintaining accurate records of maintenance activities, compliance documentation, and client communications. Supporting junior team members and assisting senior management when required. What we are looking for: Essential: Previously worked as a Residential Block Manager, Property Manager, Block Manager, Portfolio Manager, Estate Manager, Leasehold Manager or in a similar role. Approx 3-5 years of residential block management experience. Confident chairing AGM meetings and communicating with directors, freeholders, and leaseholders. Valid UK driving licence and access to your own vehicle. Desirable: Experience in handling building insurance claims, planned maintenance programmes, and health and safety compliance. A strong understanding of leasehold legislation, including the Landlord and Tenant Act, Commonhold and Leasehold Reform Act, and Section 20 procedures. Comfortable using property management software, CRM systems, and digital tools. Membership of The Property Institute (TPI) or actively working towards it. What's on offer: Competitive Salary Company pension scheme Casual dress code Convenient transport links Performance-related bonus opportunities Support towards professional development and relevant qualifications * Career progression opportunities within property management This is an excellent opportunity for a Block Manager to make a real impact, manage a diverse portfolio, and progress within a supportive property management environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettingsKPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5* reviews for the property Be a true ambassador of the brand and what it stands forKPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities ManagerQualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required

Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: · Lead and manage the performance of Customer Service, Operations Coordinators and office staff. · Set team priorities and allocate workloads to meet operational targets. · Manage office rotas and ensure adequate cover during absences and peak periods. · Conduct one-to-ones, appraisals, performance reviews and team meetings. · Monitor attendance, compliance and adherence to company procedures. · Coach and develop staff to deliver excellent customer service and operational performance. · Foster a positive, accountable and collaborative team culture. · Ensure high standards of customer communication across phone, email and resident updates. · Handle escalated complaints and complex customer issues, driving effective resolutions. · Monitor customer feedback and identify opportunities for service improvement. · Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. · Ensure jobs are accurately scheduled, prioritised and completed within service standards. · Monitor engineer diaries, workloads, overdue jobs and follow-on works. · Liaise with engineers, subcontractors and internal teams to minimise delays. · Oversee purchase orders, parts management and job completion processes. · Support emergency response planning and operational continuity. · Produce and analyse performance reports, KPIs and operational dashboards. · Identify trends and implement actions to improve service delivery and efficiency. · Present performance updates and recommendations to management. · Support client meetings, KPI reviews and contract reporting. · Ensure compliance with client requirements and contractual standards. · Support the mobilisation of new contracts and operational processes. · Monitor costs, expenditure and purchasing to support budget control. · Identify cost-saving opportunities and operational efficiencies. · Lead continuous improvement initiatives and implement best practices. · Develop and maintain procedures, templates and operational documentation. · Ensure compliance with GDPR, safeguarding, company policies and quality standards. · Support internal, client and ISO audits, maintaining accurate records. · Identify, manage and escalate operational risks and compliance issues. · Build strong relationships with clients, managers, engineers and support teams. · Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. · Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: · Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. · Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. · Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. · Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. · Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. · Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. · Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. · Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. · Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. · High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. · Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. · A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now

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