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Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionWe are seeking an accomplished and visionary Global Desalination Practice Leader to drive the growth, technical excellence, and market leadership of our global desalination and water treatment business.This executive-level role will be responsible for setting and executing the strategic direction of the firm's desalination practice across municipal, industrial, mining, energy, and water security markets. The successful candidate will lead multidisciplinary teams across engineering, consulting, program management, and operations while serving as a trusted advisor to clients, regulators, investors, and industry stakeholders worldwide.The Global Desalination Practice Leader will oversee business development, major project pursuits, technical innovation, strategic partnerships, and practice performance, ensuring delivery excellence and sustainable growth across key regions including North America, Europe, Middle East, Asia Pacific, and Latin America.The purpose of this role is to lead the AECOM global desalination practice. The role will encompass strategy development and project delivery to ensure AECOM becomes the leading engineering firm in desalination.Whilst the role will have a specific focus on desalination, the role will naturally be responsible for the delivery of sustainable solutions that relate to water security and resilience hence, strong collaboration across all market sectors including conveyance, water reuse and water and wastewater treatment.This role requires a recognised senior leader with a strong technical understanding of the role of desalination from strategy through to delivery.Responsibilities include but not limited to:Serve as part of the AECOM global water leadership team, advocating and delivering growth in desalinationDevelop and coordinate global desalination market strategy based on knowledge of the global desalination market, with an emphasis on seawater desalination, desalination technologies, and emerging market trends.Collaboration and coordination with the Regional Water Business Line Leadership, Global Water Market Sector Lead, and sub-region Region Business Line Leaders and area market sector leads.Work with regional business development and project delivery teams to develop regional desalination market sub-strategies and drive growthServe as project director/design manager/technical lead directing and executing work related to seawater desalination and/or similar treatment processesAssist in development and implementation of major pursuit capture strategy and provide oversight of capture plans as they relate to major desalination opportunitiesCoordinate with regional and market sector leadership and Technical Practice Network to align skills with market trends and to drive strategic technical leadership hiresReinforce collaboration and team building, ensure client focus, demonstrate commitment to excellence and innovation, and motivate others to ensure positive morale and engagement.Leverage technical expertise from across the organization to support pursuits and delivery.Continuously interact with clients assuring satisfaction with AECOM services and interact with project delivery personnel to ensure any service issues are identified and addressed in a proactive mannerBuild a strong capability to deliver desalination solutions including internal and external (recruitment)Build strong relationships and interact regularly with clients, teaming partners, industry groups and stakeholders linked to the market sectorContinuously build a strong professional network through personal contacts, conference planning and strategy developmentEnsure that AECOM programs such as Sustainability, Corporate Social Responsibility, and Ethics & Compliance are an overriding part of the organizational culture.Key areas of responsibility:1. Strategic Leadership & GrowthActively lead and participate in the global water leadership team with a proactive role in growing a successful and sustainable desalination practiceFoster a culture of sharing knowledge of best practice in winning and delivery of desalination projects from planning through to deliveryCollaborate with peers across the globe and cross business line to develop our go to market for desalinationActive leadership and building global relationships with equipment suppliers and contractors active in desalinationSupport the Regional Business Line leadership teams to implement the regional desalination growth and delivery strategies2. Technical and Design LeadershipOversee competitive pricing strategies that balance winning bids whilst managing business risk.Work closely with the Regional Leadership teams on Enterprise Critical Pursuits.Oversee and lead technical and engineering reviews during pursuit stages, particularly in emerging markets, ensuring alignment with business strategy.Identify and recruit talent to build desalination capability including for our Enterprise Capabilities teamProactively build a AI focused growth platform for delivery of desalination.4. Resource & Capability DevelopmentDevelop and implement resourcing strategies for a global desalination practice. Identify gaps and actively support global and regional teams to recruit and resourceBuild Enterprise Capabilities (EC) knowledge base for the delivery of desalination infrastructureFocused succession planning for key roles5. Project Delivery & PerformanceEnsure MPD delivery suite, MP Systems and tools are implemented on major projects.Help support wellness, health, and wellbeing initiatives for major projects in delivery, working closely with the Business Line Major Projects Leader.Ensure consistent project performance monitoring and reporting across individual projects which you are supporting.Deliver projects as Design Manager / Design Director – specifically for our largest Water Infrastructure projects.QualificationsMinimum Requirements:Bachelor’s Degree (or higher) in Engineering. Environmental, Civil or Chemical preferredSeveral years of leadership experience working in the water engineering or professional services industry.Extensive and proven knowledge of global desalination market, including desalination technology, project delivery models, and emerging market trendsDemonstrated experience in delivery of desalination (or similar water/wastewater scheme) project/program development, planning, design and implementation internationallyStrong relationships and experience working with clients and potential clients in the global desalination marketWell-known in the industry through American Water Works Association, Australian Water Association, International Desalination and Reuse Association, and related industry organizations, demonstrated through publications and presentations related to seawater desalination.Agile response to fast paced, complex work environment and organizational changeAbility to travel internationally, as requiredAdditional InformationFreedom to Grow in a World of OpportunityYou will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme.At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.About AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.SummaryType: Full-timeFunction: EngineeringExperience level: DirectorIndustry: Construction

The TeamCundall’s Geotechnical and Geoenvironmental Engineering team pride ourselves on our exemplary track record of providing innovative and sustainable ground engineering solutions, focussed on ensuring the best possible construction design advice that improves and protects the environment in which we live, while providing the facilities for day-to-day life.The Geotechnical Engineering team are an award-winning source of expertise – and offer a pro-active and collaborative approach to skill development, and professional excellence.The RoleThis is an excellent opportunity for an experienced Geotechnical Engineer with an environmental focus, to work on the design of some of the most exciting construction projects in the UK and worldwide. Working closely with colleagues across our multi-disciplinary practice (in particular, our Civil and Structural Engineering teams), you will provide specialist consultancy input on projects across all sectors including Education, Healthcare, Critical Systems, Industrial, Residential and Retail.In this wide-ranging role, you will undertake detailed ground engineering analysis, lead site investigations and risk assessments (appropriate to your skill set) as well as develop ground engineering design solutions for complex challenges.You will be required to manage and mentor junior staff and undertake detailed technical reviews of reports.The SkillsIdeally holding chartership and with significant demonstrable relevant experience (e.g. a minimum of 8 years in consultancy), along with a BSc degree (or equivalent) in geology, engineering geology, earth sciences, civil engineering, geotechnical engineering, geochemistry or environmental science, you have extensive experience in a broad range of ground engineering work appropriate to your skill set. An MSc is preferable.You will have extensive experience of scoping, conducting and interpreting site investigations for a wide variety of schemes including for large / tall buildings in complex urban environments, and for masterplanning. Ideally you will be able to demonstrate some experience within the data centre and energy sectors as well as having temporary works experience.To succeed in this role, you will be able to show a broad understanding of engineering geology as well as being a specialist in your skill set. You will have proven working knowledge guidance including BS 5930/Eurocode 7, BS10175, CIRIA 552, 665, 733 & 758, BS8485, BRE-SD1, LCRM and WM3. You will demonstrate the ability to us ground engineering software relevant to your area of expertise.You will be able to demonstrate your ability to manage and develop more junior members of the team and relate to more senior ground engineering staff and other Cundall engineering disciplines in a supportive and collaborative manner.You will have proven experience in building client relationships both externally and internally.Given the collaborative and client focussed nature of this role (both internal and external), excellent communication skills and experience of using your initiative and negotiating skills to overcome challenges are essential.Job DescriptionYour career at CundallWe know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.#LI-JP1Job Summary# of Openings: 1Location: Newcastle-upon-TyneCity:: BirminghamCity:: ManchesterCity:: LondonCity:: EdinburghCity:: BristolPosition Type: Permanent Full-TimeHours Per Week: 37.5

Our client is an established real estate company and major presence across the UK and Europe in the multi-let industrial (MLI) arena– a growing sector of the market. They invest in a diversified portfolio of UK MLI with a market-leading tech platform to support the ongoing digitization of the real estate sector. \n We are now carrying out a search to find a junior-mid level lawyer with a real estate/construction/development skill-set to join their office in Stockport, South Manchester and who will report to the Head of Legal, who is based out of the same office. \n The successful candidate will shepherd the business as it continues to grow and carry out a broad legal role working closely with the other teams based in Birmingham and London. \n \n More specifically, the role will involve: \n\n • drafting and negotiating specific contracts within the asset management and property management arms of the business, as well as for the development and construction team;\n, • taking responsibility for the negotiation and drafting of commercial contracts, which may relate to asset sales, marketing, and technology matters as well as the general running of the business, for example supplier contracts, IT and SaaS agreements, professional services agreements…etc;\n, • streamlining internal legal processes and assisting with the automation of contracts and legal processes;\n, • assisting with any special transactional activity – including acquisitions, refinancings and or restructurings.\n\n \n What skill-sets are we looking for? \n\n • A qualified real estate/construction/development lawyer with solid experience in property;\n, • you may come from one of the top real estate law firms, or you may already be in-house in a real estate or related company;\n, • good drafting skills, technically sound but with a strong commercial awareness;\n, • the ability to thrive in a fast-paced environment and juggle priorities effectively;\n\n \n In return, our client offers the chance to join a very friendly and supportive team, as well as a sociable and accessible work environment. \n They will ensure you receive dedicated support from the outset as well as a competitive base salary with an annual discretionary bonus, pension, health and life insurance. A generous and flexible hybrid working model to work from home on a weekly basis is also on offer, if desired. \n \n If this role is of interest, please connect with us quoting job ref. AYFS 10863: \n Matt Bloxham, matt@aysearch.com 07900 692209 \n Celene Yon, celene@aysearch.com 07944 390723 \n \n To keep up to date with Arbuthnot Yon’s postings, please 'follow' us. \n Due to a high volume of applications, we will only respond to those we deem suitable for the role.

Position: Project Manager (Water Sector) \n Business Department: Bethell Construction \n Positions: 3 \n Area: Greater Manchester \n \n \n Job Summar \n yTo undertake and manage civil engineering projects, ensuring delivery and achievement of outcomes in accordance with the requirements, standards and targets set out by the client and in accordance with Bethell procedures and policies. To work collaboratively with the client, design partners, internal staff, sub-contractors, operatives and other professionals to support this process. Responsible for all aspects of health and safety, quality and environmental assurance, contract administration, cost control, planning, communication and people management \n \n . \n Principal accountabiliti \n \n es \n SAF \n\n • ETYOverall responsibility to implement all necessary safety measures to ensure a safe workplace in accordance with company procedures and poli\n, • cy.Implement measures to ensure all operations are caried out with full regard for the safety and welfare of visitors, other members of staff and yourse\n, • lf.Ensure daily H&S briefings, toolbox talks and site inductions are carried out as necessary for all workers on site and upload these records onto the Company CDE in a timely mann\n, • er.Ensuring requisite Risk Assessments and Method Statements (RAMS) are in place for all site operatio\n, • ns.Carry out site inspections in accordance with company procedu\n, • resEnsure the workforce is trained and competent for tasks being undertaken and ensure training is identified and completed, working with the training department to ensure compliance to the training and skills matr\n\n \n ix. \n CUST \n\n • OMERBe an ambassador for the Company, always presenting a professional attitude towards the cli\n, • ent.Keep the client informed of progress and any changes as they occur, ensuring compliance with the cont\n, • ractMaintain an organised, clean and tidy site layout that promotes a positive image of both the Company and our Clients. Following corporate branding guid\n, • anceGood understanding of the Client s Requirements each project, record variations as they arise, assist the Quantity Surveyors with the task of competing fair and accurate valuati\n, • ons.Maintain all correspondence with the client including Confirmation of Verbal Instructions (CVIs), Technical Queries (TQs) and prepare records for progress repo\n, • rts.Responsibility for timely handover of information to the client such as O&M manuals, H&S File and as-built drawi\n\n \n ngs. \n P \n\n • EOPLEShow respect to all site workers and implement measures to maintain a high morale amongst the workf\n, • orce.Motivate the site workforce accordingly to ensure that the project meets its object\n, • ives.Enforce the agreed site working hours and record accurate hours on weekly timesh\n, • eets.Performance management and appraisal of directly employed site operat\n, • ives.Engagement with subcontractors prior to commencing on site, coordination of their works, approving and acceptance of their works to the correct stand\n\n \n ards. \n INT \n\n • EGRITYRegular on-site inspections to ensure Quality standards are being maintained. Investigation, reporting and closing out all non-conformance i\n, • ssues.Engage in the team role of harmonious departmental operation. Submission of timely and accurate information to HQ including weekly plant records, material receipts and timesheet re\n, • cords.Ensure that all negative issues such as near misses, environmental incidents and customer complaints are fully investigated and reported to Board\n, • level.Ensuring accurate site records are kept and all site records are accurately filed at the end of a P\n\n \n roject \n SUST \n\n • AINABLEThe forward planning of work is accurately managed to ensure that adequate resources are secured in time and used efficiently to achieve completion of activities in accordance with the Contract pr\n, • ogrammeProgress is recorded and forward programming of works is co-managed weekly in liaison with the relevant Contracts M\n, • anager.Organise daily deliveries of materials/plant with sufficient advance planning, ensuring all resources are used effectively and effic\n, • iently.Monitor material usage on site to minimise w\n, • astage.Consider recycling and re-use of materials whenever suitable opportunities\n, • arise.Implement and monitor suitable measures to reduce the nuisance impact of our works on\n, • othersImplement and monitor any measures to protect the environment affected by ou\n, • r worksReview and ensure that suitable Environmental Management Plans are prepared for each project prior to the commencement of\n\n \n works. \n EX \n\n • CELLENCEImplementing a robust Quality system on site to suit the work scope and specification. Maintaining accurate Quality records and timely reporting of all non-conformance\n, • issues.Maintain up to date drawings and documentation as required for the accurate building of the project including all drawing r\n, • egistersEnsure all work is completed to the drawings and specifications. Initiating corrective action for any sub-standard work as it arises, target a zero-defect com\n, • pletion.Pre-completion Quality inspections to target a zero-defect com\n\n \n pletion. \n Person Spec \n i \n fication Qualifications and E \n\n • xperienceCSCS accr\n, • editationSMSTS 5-day accr\n, • editationMinimum 3-day first aid accr\n, • editationMinimum 5 years experience in a site supervi\n, • sory roleExperience in Civil engineeri\n, • ng works.Full clean drivin\n, • g licenceHNC/HND/Degree qualification in construction-relate\n, • d studiesTemporary Works Supervisor accreditation - P\n, • referableSEATS accreditation (Site Environmental) - P\n\n \n referable \n Skills and \n\n • knowledgeGood working knowledge of the construction industry and of all relevant trade d\n, • isciplinesGood understanding of the CDM r\n, • egulationsGood understanding of NEC Form of\n, • ContractsA good working knowledge of Microsoft Office products / internet\n, • and emailA good understanding of safe working practices / basic H&S re\n, • quirementsLeadership, planning and organisational\n, • qualitiesAbility to compare actual works with contrac\n, • t drawingsMotivator and peop\n, • le managerAchievement and resu\n, • lts drivenProblem solver can apply a range of analytical techniques to understand complex information issues. Considers a range of options and the\n, • ir effectsExcellent planner\n, • /organiserAbility to persuade others using logic\n, • and reasonA strong communicator with well-developed written and verbal communicat\n, • ion skillsClient focussed with regular dialogue and interaction internal an\n, • d externalUnderstanding the importance of Company Image and promoting the Beth\n\n \n ell brand. \n Persona \n\n • l qualitiesPositive commitmen\n, • t to safetyAble to cope under pressure and manage a wide range of priorities with multiple\n, • objectivesFlexibility\n, • of approachCommitment to busin\n, • ess success\n, • Team playerConscientious, trustworthy, open a\n, • nd reliableCommitted to partnering and\n, • integrationCommitted to continuous improvement and\n, • innovationProactive appro\n, • ach to workMotivated\n, • by resultsWell-presented\n\n \n appearance \n Sasha.McDonald@b \n ethell.co.ukRecruitment@b \n ethell.co.uk

Senior CRM Executive Manchester or Glasgow preferred, Birmingham, Leeds, EdinburghHere at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Our people are our success, and we work as one team. As a Senior BD CRM Executive, you’ll be a key member of the CRM Technology team, driving the effective use of CRM to support client development and business growth. Acting as a subject matter expert, you’ll ensure CRM data, processes, and tools are optimised to deliver real commercial value across the firm.This role can be based out of either any of our non London offices, with Manchester or Glasgow as preferred locations and we operate a hybrid 2 days from home, 3 form the office working model.What you’ll doOwn and optimise day-to-day CRM data management processes, ensuring high-quality, reliable data Act as a subject matter expert, supporting stakeholders in maximising the value of CRM Deliver training programmes and provide ongoing user support across the business Collaborate with teams such as Digital Marketing to improve processes and data quality Act as a trusted advisor, positioning CRM as a solution to business challenges Support system enhancements, including integrations, automation, and upgrades Contribute to the development of the firm’s CRM strategy, aligned to business priorities Ensure compliance with GDPR and PECR, safeguarding client dataWhat we’re looking forWe are seeking a proactive and commercially-minded CRM professional who combines strong technical expertise with a collaborative, business-focused approach.Essential: Knowledge of a CRM system and its usage for business development Understanding of the technical aspects of CRM, and integrating CRM data with other data sources Project management experience and ability to run simple projects without supervisionAbility to contribute towards process improvements and proactively suggest new ideasAbility to collaborate with and influence individuals at all levels. Experience in training and support in production of training courses Desirable Technical and practical experience of InterAction and/or InterAction+ including administrative configuration Understanding of the basic principles of GDPR and PECR as they relate to marketing data and consent Previous experience in a professional services firm, with a basic understanding of business development including how professional services firms win workHands-on experience in using AI to enhance CRM system usage and data quality in a professional services contextWhat happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences.We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. #LI-BONF Full timePosting Date: 2026-08-06

Location: Atlantic Sq, Glasgow G2, UK; Water St, Liverpool, UK; New Bailey St, Salford M3 5AX, UK; Newcastle upon Tyne, UK; Telford Plaza, Lawn Central, Overdale, Telford TF3 4NT, UK; Reading, UK; London Borough of Croydon, UK; Stratford-upon-Avon CV37, UK; United KingdomSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: Project ManagementPosted: 2026-08-15Valid to: 2026-08-29Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.HMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC’s IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers. The live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK. We are relied upon to deliver to a high standard to ensure the smooth running of the department for our colleagues and millions of HMRC customers.This role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams. The Planning and Performance Partner is responsible for contributing towards the strategic vision for Performance across CDIO, alongside the delivery of existing reporting into Working Day 10, SLT and Quarterly Business Reviews. The Partner will develop and deliver influential, high quality performance analysis, that is used to make informed decisions. Driving continuous improvement across CDIO through a combination of challenge, compelling analysis, and deep dives along with building their own capability. This is achieved by working closely with our Senior and Executive Leadership Team and analysis end users to deliver and continually improve the current service offering and understanding current and future needs and challenges of performance. Job descriptionProvide accurate, detailed performance analysis to inform SLT decisions. Take the time to ensure that we fully understand all aspects of performance. When to highlight something quickly and when to invest time and resource into a deep dive. To achieve the above, we undertake site visits, show and tells, investigatory work into understanding processes and fully immerse ourselves in the performance data.Proactively identify deviations in performance and work collaboratively to understand drivers and address issues whilst managing our core products.Undertake performance deep dives to address risks and offer options for strategic and tactical solutions.Contribute to the team workplan ensuring a continual flow of work through a combination of self-generated and wider CDIO asks.Resilient leadership to promote wider understanding of the performance framework and its importance.Delivering to time and to the required quality ensuring assurance processes are embedded.Actively seek feedback enabling us to continue to learn and improve and to ensure we are consistently meeting stakeholder requirements and expectations. Person specificationAn analytical and inquisitive individual who enjoys understanding the underlying drivers of organisational performance and identifying opportunities for improvement. A confident partner who can build effective working relationships with senior leaders, stakeholders and delivery teams to influence decision-making and drive positive outcomes. A strong communicator who can translate complex information into clear, compelling narratives and present performance insights in a meaningful way. A strategic thinker who can link organisational objectives to performance measures and understand the wider impact of business decisions. Essential CriteriaExperience of working in a performance, quality or governance team. Experience of managing effective relationships with senior leaders, with effective engagement and strong leadership. Ability to translate strategic objectives into measurable outcomes and performance measures. Strong problem-solving skills with the ability to identify trends, risks, and opportunities from complex datasets. Experience of creating and presenting compelling narratives using data visualisation and storytelling techniques. Ability to manage competing priorities and deliver high-quality outputs within challenging deadlines.Desirable CriteriaA curious and inquisitive mindset, with a desire to understand underlying drivers of performance. Experience of working in a digital, technology, transformation or operational performance environment.Have strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes.Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleTelford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.BehavioursWe'll assess you against these behaviours during the selection process:LeadershipMaking Effective DecisionsCommunicating and InfluencingSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences. Please complete the CV as follows Job History Box:Employer nameDates of employmentJob title Previous Skills and Experience Box: Please evidence how you meet the Essential Criteria and Person Specification outlined in the advert in no more than 500 words.Separate 250-word statements addressing the specified Behaviours, Leadership (Lead Behaviour), Making Effective Decisions, Communicating and Influencing and Seeing the big picture.Please evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV and Lead Behaviour - LeadershipAt full sift all behaviour statements and your CV will be assessed, with the successful candidates being invited to interviewWe may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of, and you will be asked Strength-based questions to also explore what you enjoy and your motivations relevant to the job role.This is an example of a strengths-based question“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Kate JonesEmail : kate.jones@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Location: Bristol; Leeds, UK; Manchester, UK; Newcastle upon Tyne, UK; Stratford-upon-Avon CV37, UK; Central, Overdale, Telford, UK; Reading, UK; Cardiff, UK; United KingdomSalary: 58,541 - 72,711 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-07-30Valid to: 2026-08-20Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. Job descriptionThis role sits within HMRC’s Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC’s technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC’s services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement.Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC’s capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC’s compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live.Essential Criteria Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards.Desirable CriteriaCounter Fraud Profession accreditation or equivalent.Experience in policy or legal frameworks relevant to fraud prevention.Certification in project management or risk management.Additional Security informationThis role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post. Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office closuresFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleTelford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.BenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.How to ApplyAs part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.Further details around what this will entail are listed on the application form.SiftIn the event of a large number of applications being received, an initial sift may be held on the CV.At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be assessed on Strength based questions. This is an example of a Strengths-based question:“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.SponsorshipWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.ReserveListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid Working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable,colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkers:Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsOpen to UK nationals only.Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : John MooreEmail : john.moore1@hmrc.gov.ukTelephone : 03000 531266Recruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Location: London Borough of Croydon, UK; Liverpool, UK; Manchester, UK; Newcastle upon Tyne, UK; Nottingham, UK; Stratford-upon-Avon CV37, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-08-10Valid to: 2026-09-08Employer: HM Revenue and CustomsJob summaryDiscover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.These roles offer a unique opportunity to shape how HMRC tackles the UK’s biggest tax compliance risks. The latest estimates show a 59bn ‘Tax Gap’ – closing this gap is the first of HMRC’s strategic objectives.Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most.CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes.You’ll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions.Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight.You will support delivery of projects that shape HMRC’s strategic compliance priorities. You’ll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You’ll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes.Job descriptionThe job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on ‘Tax Risk Analysis’ and ‘Strategic Prioritisation’. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives.You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch – with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment.To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team.- Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers.- Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages.- Support SPI’s evidence function including accessing, interpreting and analysing data to support HMRC’s strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC’s management information systems models and existing structured analyses.- Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support.- Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system.We are also currently recruiting a number of vacancies in the team – these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108.Person specificationWe particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive.Key professional skillsets:Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team.You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets:1. Evidence into strategy and improvement – Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete.2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making – including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance.3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions.Essential Criteria- Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material.- Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes.- Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights.- Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty.- Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early.Desirable Criteria- Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function.- Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials).Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover your recent and relevant job history, detailing your responsibilities and key achievements and experience of the three key professional skillsets outlined in the person specification.A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Please provide impact, outcomes and results where applicable in your examples.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application.Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test.The deadline for both the test and the application is 7th September at 23:55.SiftAt full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your experience and behaviours will be assessed, in order to determine your suitability for the role.You will give an experience based presentation. Further details will be provided prior to interview. Interviews will take place via video link. Sift and interview dates to be confirmed.Online Tests – Banked ScoresWhen an applicant has a banked score they are not asked to retake the same test, providing it is:set at the same job level, andwithin the same system.Scores will be banked for six months, or until a new score benchmark is applied, whichever is sooner. This means that if a candidate applies for another vacancy at this grade they may not have to retake the test within that time, and their previous score will be used for the new vacancy.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Will you require a reasonable adjustment during the online tests? The tests required for this vacancy do not have a time limit. You don't need to ask for additional time. If you need any other adjustment, you can find further information in the Reasonable adjustment guide for online tests (opens in a new window). If you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to assist prior to the vacancy closing.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : CSD Recruitment TeamEmail : csdrecruitmentandworkforce@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breac

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