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  • Learning & Development Manager
    Learning & Development Manager
    7 hours ago
    £55000–£60000 yearly
    Full-time
    Manchester

    Job Ref: PER1470 Branch: Permanently Unique Group Location: Manchester or London Based Salary/Benefits: £55,000 - £60,000 per annum OTE Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 28/07/2026 Closing date: 08/09/2026 Job Title: Learning & Development Manager Department: Head Office - People Responsible To: Group HR Manager Responsible For: Learning & Development Executive Overall purpose of post: The Learning & Development Manager is responsible for creating, delivering and continuously improving the learning, leadership and performance development strategy across Permanently Unique Group. This role will partner closely with operational and support teams to build a high-performance culture, ensuring every team member has the skills, knowledge and behaviours required to deliver exceptional guest experiences while supporting the Group's commercial objectives. This role will be based at our HQ in Manchester covering the UK learning and development needs with occasional support of our international business. Regular travel is expected in this role. The successful candidate will lead learning initiatives across all brands, driving engagement, retention, internal progression and operational excellence through innovative and impactful development programmes. This successful candidate will be based in either Manchester or London. Duties will include but are not limited to: People: • Design and implement a Group-wide Learning & Development strategy aligned to business objectives and growth plans., • Create clear development pathways for all positions across front-of-house, back-of-house and support office teams., • Lead management and leadership development programmes to build a strong internal talent pipeline., • Be accountable for succession planning and identify high-potential individuals across the Group., • Develop onboarding and induction programmes that ensure a consistent and engaging new starter experience., • Coach and support operational leaders in delivering effective training and performance development., • Drive employee engagement through learning initiatives that promote growth, recognition and career progression., • Partner with the People Team to support retention strategies and improve employee satisfaction., • Foster a culture of continuous learning, feedback and accountability across all venues., • Oversee development of employees in international sites and ensure development is aligned., • Oversee the work of department Artists to ensure suitable initial and ongoing training of our teams. Profit: • Ensure learning initiatives contribute directly to commercial performance and operational efficiency., • Analyse training ROI through performance metrics, guest feedback, retention rates and operational KPIs., • Support labour optimisation by improving team capability, productivity and cross-functional skills., • Reduce recruitment costs through internal development and promotion opportunities., • Identify opportunities to improve revenue generation through enhanced sales training and guest experience programmes., • Manage the Learning & Development budget effectively, ensuring maximum return on investment., • Support venue openings and expansion projects through structured training plans that enable successful launches. Product: • Ensure all team members have comprehensive knowledge of food, beverage, service and brand standards., • Develop product education programmes that enhance guest engagement and commercial performance., • Collaborate with culinary, beverage and operational leaders to create training content for new menu launches and product innovations., • Maintain up-to-date training resources that reflect evolving concepts, menus and service standards., • Champion excellence in guest experience by embedding product knowledge and storytelling into learning programmes., • Ensure brand standards are consistently understood and executed across all venues., • Support the development of specialist knowledge programmes for leadership, wine, cocktails, culinary and guest experience disciplines., • Lead pre-opening training for new venue openings., • Maintain knowledge of new technology and applications that can enhance and support content and delivery. Process: • Develop and maintain group training frameworks, standards and competency assessments., • Create and manage learning systems, training calendars and compliance tracking processes., • Standardise training materials and delivery methods across all brands while respecting brand-specific requirements., • Implement robust evaluation and feedback mechanisms to continuously improve learning effectiveness., • Ensure compliance training is completed and maintained across all departments., • Work closely with operational leaders to identify training needs through performance reviews, audits and business analysis., • Establish clear measurement and reporting processes for learning outcomes and development activity., • Support operational excellence by embedding best practices into all training programmes., • Maintain business wide communication via our internal communication platform. Promotion: • Position learning and development as a key driver of career growth and business success across the Group., • Promote internal progression opportunities and celebrate development achievements., • Support employer branding initiatives by showcasing learning and career development opportunities., • Collaborate with marketing and people teams to communicate learning successes and talent stories., • Develop recognition programmes that reward learning, performance and professional growth., • Act as an ambassador for the Group's values, culture and leadership expectations., • Support the attraction and retention of top hospitality talent through a market-leading development offering., • Partner with external providers and co-ordinate brand led training. Key Skills • Proven experience in a Learning & Development, Training or Talent Development leadership role within hospitality, leisure or luxury service environments., • Strong understanding of restaurant operations and guest experience standards., • Experience designing and delivering leadership, management and operational training programmes., • Excellent facilitation, coaching and stakeholder management skills., • Demonstrated ability to influence senior leaders and drive cultural change., • Strong project management and organisational capabilities., • Experience with learning management systems and digital learning platforms., • Data-driven approach with the ability to measure and demonstrate learning impact., • Passion for developing people and creating exceptional hospitality experiences. General: • Ensure all employees are complying with the personal grooming policy during visits, feeding back concerns to the site management, ops and people teams., • Communicate all issues relating to the business to the relevant people., • Undertake projects as requested by key stakeholders., • To be aspirational within the team – leading by example and maintaining company standards, ensuring these are a natural skill in your day-to-day role.

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  • Restaurant General Manager
    Restaurant General Manager
    5 days ago
    £36000–£40000 yearly
    Full-time
    Trafford Park, Stretford

    General Manager – Basrah Lounge Job Type: Full-time Schedule: Flexible hours, including evenings, weekends and bank holidays Basrah Lounge is looking for an experienced, confident and hands-on General Manager to oversee the daily operation of our busy restaurant and lounge. The successful candidate will be responsible for leading the team, maintaining excellent customer service, managing staff performance and ensuring the venue operates smoothly, efficiently and to a consistently high standard. Key Responsibilities • Oversee the day-to-day running of the restaurant and lounge, • Lead, support and motivate front-of-house, bar and kitchen teams, • Create and manage weekly staff rotas using the Deputy app, • Monitor employee attendance, lateness, breaks, availability and working hours, • Approve timesheets and ensure staff hours are recorded accurately, • Ensure each shift is appropriately staffed according to business needs, • Recruit, train and onboard new employees, • Conduct staff meetings, performance reviews and disciplinary procedures when required, • Set clear expectations and ensure all team members follow company policies, • Maintain excellent standards of customer service, • Handle customer enquiries, complaints and special requests professionally, • Oversee table bookings, events and busy service periods, • Monitor stock levels and coordinate ordering with suppliers, • Reduce unnecessary waste and control operational costs, • Oversee cash handling, tills, end-of-day reports and banking procedures, • Monitor sales performance and help achieve business targets, • Ensure the venue remains clean, organised and presentable, • Carry out regular checks of the restaurant, kitchen, toilets and customer areas, • Ensure compliance with food hygiene, health and safety, licensing and fire-safety requirements, • Work closely with the owners and provide regular updates on staffing, sales, customer feedback and operational issues, • Step in and support the team during busy periods when required, • Identify ways to improve service, efficiency and the overall customer experience Skills and Experience • Previous experience as a General Manager, Restaurant Manager or in a similar senior hospitality role, • Strong leadership and people-management skills, • Experience creating rotas and managing staff through Deputy or a similar workforce-management system, • Excellent communication and customer-service skills, • Confident handling complaints and resolving problems calmly, • Good understanding of stock control, labour costs, cash handling and sales targets, • Knowledge of food hygiene, health and safety and licensing requirements, • Highly organised, reliable and able to work under pressure, • Comfortable managing a busy restaurant and lounge environment, • Flexible availability, including evenings, weekends and bank holidays, • A hands-on management style and willingness to support all areas of the business What We Offer • A senior leadership position within a growing hospitality business, • A friendly and lively working environment, • The opportunity to make a genuine impact on the venue’s performance, • Competitive salary based on experience, • Staff benefits and additional incentives to be discussed If you are an experienced hospitality manager with strong leadership skills and a passion for providing excellent customer experiences, we would love to hear from you. Please apply with your CV and a short explanation of your relevant management experience.

    Immediate start!
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  • Restaurant Manager
    Restaurant Manager
    8 days ago
    £12.75–£14 hourly
    Full-time
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

    No experience
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