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Location: UK - Hatfield, UK - Cust Site - Derby | Job-ID: 220024 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamLocation: Hatfield or DerbyClearance level: SC clearedAt Computacenter, our people are at the heart of everything we do. We're trusted by some of the world's largest organisations to help them source, transform and manage their technology, and our technical specialists play a critical role in delivering that success.We're looking for an experienced Third Line Analyst to join our team supporting a highly secure, enterprise-scale customer environment in Derby. Working across a broad infrastructure estate, you'll be part of a collaborative team responsible for maintaining critical services, resolving complex technical issues and delivering continuous improvements.This role offers the opportunity to work across a diverse technology stack, combining operational support with project delivery, while working alongside experienced infrastructure specialists in a security-focused environment.What you'll doAs a Third Line Analyst, you'll provide advanced technical support across Windows infrastructure technologies, taking ownership of complex incidents, problems and technical changes.You'll work closely with customers, technical specialists and service teams to ensure the delivery of secure, reliable and high-performing infrastructure services.Your responsibilities will include:Providing expert third-line support across enterprise Windows environments.Investigating and resolving complex incidents and problems, identifying both immediate fixes and long-term improvements.Designing, implementing and supporting infrastructure solutions across Windows platforms.Supporting infrastructure projects, upgrades and technical change activities.Managing workloads effectively to deliver against agreed SLAs and operational priorities.Building strong working relationships with customers, project teams and technical stakeholders.Reviewing services and identifying opportunities to improve reliability, performance and user experience.Maintaining technical documentation and sharing knowledge across the wider team.Participating in an out-of-hours on-call rota and supporting critical service restoration activities when required.What you'll needWe're looking for a technically strong infrastructure professional with experience supporting complex enterprise environments.You'll have a passion for technology, excellent troubleshooting skills and the ability to work independently while collaborating effectively within a wider support team.Experience in the following areas will be particularly valuable:Active Directory, Group Policy, DNS and DHCP.Microsoft Windows Server environments.Azure AD technologies, including Azure AD Connect, ADFS and Single Sign-On.Core Windows infrastructure technologies, including failover clustering.VMware and virtualisation platforms.Exchange and Microsoft collaboration technologies.SCCM, endpoint management and software deployment technologies.PKI, certificate management and identity management solutions.PowerShell scripting and automation.Infrastructure monitoring, security and endpoint protection technologies.Networking fundamentals, including routing, firewalls, LAN and WAN technologies.You'll also bring:SC clearance (or be willing and eligible to undertake).Experience of working in a third line role in a managed services environment.Strong analytical and problem-solving skills.The ability to make sound technical decisions and work with limited supervision.Excellent communication skills and a customer-first mindset.A willingness to learn new technologies and contribute to continuous improvement initiatives.About usWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.We’re a place where you can belongWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

\n Select how often (in days) to receive an alert: Global Service Delivery Leadership Director\n Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service Delivery \n Life on the team \n We are excited to announce that we are looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance and strong stakeholder engagement. \n So, who are we? \n Service Delivery Leadership represents our services to key internal and external stakeholders. Working within Group Managed Services and collaborating closely with Sales, Service Management and our internal delivery engines, the function is accountable for ensuring that services are delivered to the quality, cost and commercial commitments agreed with our customers. It is a high-performing environment and a strong breeding ground for talent, where leaders are expected to challenge positively, drive service improvement and ensure our services remain relevant, competitive and aligned to customer needs. \n What you’ll do \n As Global Service Delivery Leadership Director, you will lead a substantial international service delivery community of around 300 people across core countries and nearshore/offshore locations. You will be responsible for ensuring the function delivers against customer commitments, service levels, cost baselines and commercial targets, while building strong relationships across Sales, Service Management, customers and senior stakeholders. \n Specific tasks include: \n \n • Lead a large, high-performing function: Inspire, motivate and develop a diverse service delivery community of approximately 300 people across the globe.\n, • Deliver customer commitments: Ensure services are delivered in line with agreed SLAs, customer expectations, operational standards and contractual commitments, with a strong focus on service improvement and customer satisfaction.\n, • Drive commercial and operational performance: Own functional performance against headcount, utilisation, cost optimisation and P&L-related targets, ensuring the baseline of each opportunity is delivered effectively.\n, • Partner with Sales and customers: Work closely with Sales, customers and Service Management to understand customer challenges, support new opportunities and guide decision-making with a pragmatic, commercially aware approach.\n, • Manage escalations and service improvement: Take ownership of complex customer escalations, drive service improvement plans and ensure teams are focused on resolving issues at pace in a high-pressure environment.\n, • Provide governance and assurance: Service Delivery form part of the Governance sign-off process for deal reviews, service changes, operational assurance and compliance with policy, process and company values.\n, • Build strategic relationships: Develop trusted relationships with senior internal stakeholders, customers and service partners, remaining visible across the organisation and representing the function with credibility.\n, • Champion global collaboration: Contribute to a one-team global leadership approach, working collaboratively across functions and geographies to deliver consistent, high-quality service outcomes.\n \n What you’ll need \n \n • Senior service delivery leadership experience: A strong background in leading complex service delivery operations within a large organisation, with the credibility to understand how services are delivered and where performance can be improved.\n, • Commercial and operational acumen: The ability to balance customer, operational and commercial priorities, with experience working against targets linked to utilisation, cost, service performance and customer outcomes.\n, • Stakeholder and customer management: Proven experience working with Sales, customer-facing teams and senior stakeholders, with the confidence to guide, challenge and influence in a constructive and diplomatic way.\n, • Resilience and tenacity: A calm, confident and self-motivated leader who can remain focused in a fast-paced environment, handle escalations thoughtfully and support teams to deliver meaningful service improvement.\n, • Clear communication: Strong written and verbal communication skills, with the ability to be concise, credible and effective when engaging at senior and executive levels.\n, • Political awareness and collaboration: The ability to navigate a complex organisation, balance facts, data and stakeholder perspectives, and work collaboratively across functions, countries and cultures.\n, • People leadership: Experience motivating, inspiring and developing large teams and leadership communities, creating clarity, accountability and momentum across a broad function.\n \n This is a diverse, challenging and highly visible role for someone who enjoys operating at pace, influencing across a complex organisation and seeing the direct impact of their leadership on customer outcomes. You will have the opportunity to lead a critical function, work closely with senior leaders across Sales and Service Management, win customers over through service excellence and play a key role in shaping how we deliver for our customers globally. \n The role will involve regular travel across key locations, including Hatfield and Blackfriars, as well as engagement with teams and stakeholders across our core countries and global delivery locations. \n About us \n Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. \n We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. \n Interested in joining a company with a strong sense of community? \n We’re growing. We’re hiring. We encourage. We empower. We support. \n #winningtogether #peoplematter \n #J-18808-Ljbffr

Account Manager – MSP\ N\nLondon (Hybrid)\n\n£45,000–£60,000 Base + Uncapped Commission (OTE £70K+)\ N\nWe’re partnering with a well-established and rapidly growing Managed Service Provider that delivers IT support, cloud solutions, and cyber security services to organisations across the UK

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