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We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based at our call centre in Birchwood. Your team are the central point of contact to our customers who call into the depot on a daily basis. They might want to place an order or maybe they will have a query which you will help them with. We will also look to your team to find opportunities from each call trying to go beyond the customers' needs. The role of the Hire Desk Manager is vitally important – your team are at the forefront of the business and for this reason; we need someone who has proven people manager skills, someone who has proven and very strong customer service skills with some experience of sales. You also need to be able to multi-task, have confident computer skills and be organised. Responsibilities include: - • Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety. • Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff. • Ensuring Hire Desk Management systems are followed and the IT platform is used effectively to process orders and enquiries. By monitoring the accuracy of data capture to minimise delivery issues and customer disputes • Monitor and manage the hire enquiry ensuring that conversion rates are managed dependent on business trends • Manage and lead the Hire Desk team to maximise all revenue opportunities to achieve KPI performance including actively promoting products and services by up selling initiatives. • Full responsibility of Hire Controller resource planning to ensure all incoming enquires are managed and responded to in a timely manner. • Responsibility of recruitment, development and training needs within the team • Set the standards of behaviours and attitudes required in the work place, motivate team members and effectively manage poor performing staff in line with HR Policies. • Liaise closely with the transport function to ensure customer satisfaction with regards to timely deliveries and collections in line with customer expectations • Demonstrating management of best practice and commitment to company values • Demonstrate ability to professionally resolve customer related problems or service issues and manage the professional resolution of issues and complaints. • Provide data analysis of customer complaint issues to other members of the management team upon request. • Produce monthly reports against KPI's of performance in all aspects of the function for Regional Operations Manager and Regional Director • Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and Health and Safety of all locations in the region as part of the management team. The ideal candidate will be: - • Passionate about customer service and health and safety standards within the organisation • Have experience of managing a team within a busy customer facing environment. • Strong organisational, time management and good commercial awareness • Excellent telephone manner dealing with internal and external customers • Credible communicator, demonstrable leadership skills and ability to influence and negotiate effectively with customers, team and multiple functions within the organisation In return you will receive: • A Competitive Salary • Free Parking • Health Cash Plan • Childcare vouchers • Inclusion in the company share scheme • Auto enrolment pension scheme • 25 days holiday Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment TPBN1_UKTJ

M365 Engineer Birmingham Permanent - Hybrid Competitive Salary VIQU have partnered with a growing, Microsoft-focused Managed Service Provider who are looking to recruit an experienced M365 Engineer to join their team. This is an excellent opportunity for a motivated Microsoft 365 professional to join a growing organisation where you can take ownership of projects, work closely with customers and play an active role in shaping the development of new services. Alongside a strong pipeline of Modern Workplace projects, you'll have the opportunity to develop your expertise across Microsoft Copilot, AI and automation, with the business committed to supporting your professional development through funded training, exams and certifications. Key Requirements of the M365 Engineer: Strong hands-on experience across the Microsoft 365 ecosystem, particularly Exchange Online, SharePoint Online and Teams. Experience delivering Microsoft 365 projects within an MSP, consultancy or customer-facing technical environment. Strong understanding of Modern Workplace technologies and solutions. Confident communicating with customers and able to contribute to technical discussions, solution design and technology roadmaps. Strong troubleshooting and problem-solving skills across Microsoft 365 environments. Experience with PowerShell, scripting or workflow automation. An interest in Microsoft Copilot, AI and automation, with a willingness to develop your expertise in these areas. Exposure to Power Automate, Rewst, API integrations or similar automation technologies would be advantageous. A proactive and ambitious approach, with the ability to work independently and drive projects forward. Key Responsibilities of the M365 Engineer: Deliver Microsoft 365 and Modern Workplace projects across Exchange Online, SharePoint, Teams, Entra ID and the wider M365 ecosystem. Work directly with customers to understand requirements and provide technical guidance and recommendations. Support the design and implementation of Modern Workplace solutions. Contribute to the development of Microsoft Copilot, AI and automation services. Use PowerShell and automation to improve processes and deliver efficient technical solutions. Troubleshoot and resolve complex Microsoft 365 issues. Maintain a strong focus on customer outcomes, project quality and continuous improvement. Work collaboratively with the wider technical team while taking ownership of assigned projects. Benefits: Private healthcare. Pension scheme. Funded training, exams and certifications. Exposure to AI, Microsoft Copilot and automation projects. Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website. Know someone exceptional for this M365 Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities. M365 Engineer Birmingham Permanent - Hybrid Competitive Salary

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