Support Engineer (German Speaking) x2
hace 3 días
Sheffield
German Speaking Technical Support Advisor Permanent - Remote - £25,000 - £28,500 We're looking for a fluent German and English speaking Technical Support Advisor to join our growing support team. In this role, you'll provide first-line technical support via phone, live chat, and SMS, helping customers resolve technical issues quickly and professionally. You'll manage customer accounts, support new customer onboarding, translate communications and documentation between English and German, and work closely with colleagues to maintain excellent service standards. What we're looking for: Fluent German and English (written and spoken) Customer service experience Good knowledge of Windows, Mac and Linux operating systems Basic networking knowledge Excellent communication and problem-solving skills Ability to work independently in a remote environmentDesirable: Previous technical support or helpdesk experience Understanding of TCP/IP networkingLocation UK remote First week onsite for training Occasional onsite attendance required for key meetings and company eventsIf you're passionate about technology, enjoy helping customers, and thrive in a fast-paced environment, we'd love to hear from you