Showroom Manager
9 hours ago
Exeter
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom. As we expand from strength to strength, we would love to hear from you!Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)Working hours: Full-time, 37 hours per week with 2 days offLocation: Exeter, United KingdomThe role:As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design.You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience.What You Will Be Doing:Managing and supporting a small sales teamWelcoming customers into the showroom and building strong client relationshipsProviding advice on suitability, sizing, pricing, and interiors with confidence and creativityCreating quotations, processing payments, arranging deliveries, and managing after-sales serviceManaging the showroom diary and online appointmentsUpdating the CRM system with customer information and daily activityProblem solving and handling customer queries effectivelyEnsuring the showroom is presented to an exceptional standard at all timesTo be an excellent Showroom Manager, you will need:Excellent customer service, organisation, and time management skillsConfidence engaging with customers face-to-face and building rapportStrong written communication skills with the ability to produce clear, concise emailsA commercially minded approach with proven ability to drive salesExceptional attention to detailA proactive, hands-on attitude within a fast-paced environmentStrong interpersonal skills and willingness to support the wider teamAbility to use initiative and anticipate future business needsProficiency in Microsoft Office, particularly Excel, PowerPoint, and WordA background in design, interiors, or a creative industry (desirable)High-end retail experience (desirable)Full UK driving licence preferredBenefits We Offer:A friendly and welcoming team environmentCompetitive salary package with bonus potentialPaid training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowance with option to buy additional daysEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First Aiders2 volunteering days per yearIf youre passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if youre excited about the role but dont meet every requirement, we still encourage you to apply. TPBN1_UKTJ