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Main Tasks \n * Offer exceptional guest care at all times \n * Provide support to and supervise the team for an effective and efficient shift \n * Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging \n * Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive g... \n \n \n \n ZIPC1_UKCT

Operations Manager – QSR | Leading Chicken Brand \n \n About the Opportunity \n We’re partnering with one of the UK’s leading and fastest-growing chicken QSR brands to find an exceptional Operations Manager who knows how to lead people, build great teams and deliver consistently strong commercial results. \n This is an exciting opportunity for an experienced Area Manager, Area Coach, District Manager or Regional Manager from QSR, hospitality or casual dining who thrives in a fast-paced, high-growth environment. \n \n You’ll take ownership of a portfolio of restaurants, leading and developing your General Managers while creating a culture where people enjoy coming to work, customers receive an outstanding experience and commercial performance continues to grow. \n This is a hands-on leadership role. You’ll be visible in your restaurants, close to your teams and confident using the numbers to identify opportunities and drive sales, profitability and operational excellence. \n \n What You’ll Be Doing \n\n • Lead the day-to-day performance of multiple restaurant locations, with full accountability for operational and commercial results.\n, • Coach, challenge and develop General Managers to build consistently high-performing restaurants.\n, • Deliver against key KPIs, with a particular focus on sales growth, profitability, labour, food costs and operational standards.\n, • Recruit, develop and retain great people while building a strong internal talent and succession pipeline.\n, • Create an engaging, high-energy culture where teams feel motivated, recognised and accountable.\n, • Keep the customer at the heart of every decision, continually improving service, experience, reviews and guest feedback.\n, • Ensure consistently excellent standards across food quality, service, cleanliness and restaurant presentation.\n, • Analyse restaurant and area performance, identify opportunities and turn insights into clear action plans.\n, • Manage budgets and cost controls while identifying opportunities to improve restaurant profitability.\n, • Ensure restaurants operate safely and in line with all regulatory, food safety and company requirements.\n, • Work closely with central support teams to remove barriers and give restaurant teams what they need to succeed.\n, • Implement operational policies and standards consistently across your area.\n, • Lead continuous improvement initiatives that make restaurants more efficient, commercially successful and enjoyable places to work and visit.\n\n \n What We’re Looking For \n You’ll already have a strong track record leading multiple sites within QSR, casual dining or a similarly fast-paced hospitality business. \n You’ll also bring: \n\n • Proven multi-site operational leadership experience.\n, • A strong commercial mindset and confidence managing a multi-site P&L.\n, • A track record of delivering sales, profit and operational KPIs.\n, • Excellent leadership skills with the ability to coach, motivate and inspire General Managers and their teams.\n, • Significant experience in recruitment, people development, performance management and succession planning.\n, • The ability to interpret financial and operational data and turn it into practical actions.\n, • Strong organisational and problem-solving skills.\n, • High standards and a genuine passion for delivering an outstanding customer experience.\n, • Good knowledge of food safety, health & safety and regulatory compliance.\n, • A leadership style that combines high standards, clear accountability and plenty of energy.\n\n \n Most importantly, you’ll be someone who leads from the front. You’ll know that great restaurant performance starts with great people, and you’ll be equally comfortable developing a future leader, challenging an underperforming restaurant or getting into the detail of the numbers. \n \n Why Join? \n This is an opportunity to join one of the most exciting and fastest-growing chicken QSR brands in the UK, at a stage where talented operators can make a genuine impact on the future of the business. \n \n The package includes: \n\n • Competitive salary and bonus scheme\n, • £5,000 car allowance\n, • Company car scheme\n, • Private healthcare\n, • Life assurance\n, • 33 days annual leave\n, • Birthday day off\n, • Benefits platform including gym discounts and cycle-to-work options\n, • Excellent career progression opportunities\n, • And, naturally, plenty of free chicken!\n\n \n A Place for Everyone \n The business is committed to creating an inclusive workplace where people are respected, supported and able to be themselves. \n \n Applications are welcomed from people of all backgrounds, with candidates assessed on their experience, potential and ability to succeed in the role.

Business Excellence Manager - Levy | Regional | Full-Time Competitive salary + excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance and more. We're looking for... We're looking for a Business Excellence Manager who is passionate about creating great guest experiences and has a real eye for detail, consistency and continuous improvement. You'll be someone who can take our operating standards - our Levy Signatures - and bring them to life across our venues, making sure they are clear, practical, fit for purpose and deliverable in a fast-paced hospitality environment. You'll work closely with Signature Owners, subject matter experts and venue teams to continually evolve our standards, measure compliance through our In Pursuit of Excellence (IPOE) process, and turn insight into meaningful action. You'll be confident coaching and supporting teams, challenging where needed and identifying opportunities to help our venues raise the bar. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Business Excellence Manager - The Role • To continually enhance guest experience and pursuit of excellence through delivery of clearly communicated, effective and updated company operating procedures (known in Levy as Signatures), • Set operating standards content with signature owners and SME's ensuring they are fit for purpose and deliverable, • Measure compliance of operating standards through In Pursuit of Excellence (IPOE) review process, • Create a culture throughout Levy of continuous improvement using signatures, facilitating the pro-active use of IPOE review action plans and make recommendations for targeted focus areas of improvement, • Coach and support venues in implementation and maintaining of standards, • Demonstrate and deliver our Levy vision and values with integrity, • Align standards to our fast-paced business to keep Levy ahead of competitors What you'll get in return • Competitive salary with bonus and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing, • Company EV vehicle + expenses paid., • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. • Exclusive Benefits & Wellbeing site (Perks at Work), • Entertainment discounts - up to 55% off cinema tickets, • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%), • Travel discounts - Discounts with holiday companies such as TUI and Expedia, • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards, • Meals on duty, • Vodaphone discounts, • Pension scheme and Life Assurance, • Employee Assistance Programme, • 27 days + BH's and additional day off for your birthday, • 2 days additional leave, following return from Maternity leave during first year back, • Competitive and supportive family benefits, • Day off for baby's first birthday, • Holiday purchase scheme, • On-going training & development and career pathways, • Professional subscriptions paid, • Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0608/90357001/52676237/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Ensures and maintains the productivity level of employees. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Celebrates successes by publicly recognizing the contributions of team members. Leads shifts while personally preparing food items and executing requests based on required specifications. Supervises and coordinates activities of cooks and workers engaged in food preparation. Ensuring Culinary Standards and Responsibilities are Met Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Recognizes superior quality products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures employees maintain required food handling and sanitation certifications. Assists Executive Chef with all kitchen operations. Maintains purchasing, receiving and food storage standards. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assists individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Manages payroll administration. Brings issues to the attention of the department manager and Human Resources as necessary. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Participates in employee progress discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Participates in the development and implementation of corrective action plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Brasserie Blanc Nestled in the heart of Oxford's vibrant Jericho neighbourhood, Brasserie Blanc Oxford is where it all began. This beautiful and iconic restaurant was the very first Brasserie Blanc and remains a cherished part of the local community. As we celebrate our 30th anniversary, we're looking for an exceptional General Manager to lead this landmark business into its next chapter, honouring its rich heritage while inspiring a team to deliver outstanding hospitality, exceptional food, and memorable guest experiences every day. At Brasserie Blanc, we believe that great food is at the heart of good living. Today, as part of the award-winning Heartwood Collection, we're continuing to grow, creating beautiful restaurants at the heart of their communities and developing exceptional careers for our people. There has never been a more exciting time to join us. General Manager: The Opportunity As General Manager, you'll be the driving force behind your Brasserie Blanc. You'll create an environment where guests feel at home, teams thrive, and every service delivers the warmth, energy and attention to detail that our brand is known for. From leading and developing your people to driving commercial performance, you'll have full ownership of your business and the freedom to make a genuine impact. You'll inspire your team to deliver outstanding hospitality, champion high standards, and ensure every guest leaves already planning their next visit. This is more than managing a restaurant. It's about creating a place people love to work in and guests love to return to. General Manager: What You'll Bring We're looking for an exceptional hospitality leader with the charisma, commercial awareness and passion to lead from the front. You will have: At least 2 years' experience as a General Manager within a quality branded restaurant environment A proven track record of leading busy, high-volume operations Strong commercial acumen with experience managing budgets and driving profitability A passion for delivering exceptional food, drink and service standards The ability to inspire, coach and develop high-performing teams Outstanding communication and relationship-building skills A hands-on leadership style and a genuine love of hospitality Most importantly, you'll share our belief that great hospitality is about people - creating memorable experiences for guests and meaningful careers for your team. General Manager: What We Offer Competitive salary plus Tronc and quarterly bonus Private Healthcare with Bupa Employee Assistance Programme with Hospitality Action 28 days holiday, including Bank Holidays Option to buy an additional 5 days holiday per year The Pantry - hundreds of retailers and experience discounts through Reward Gateway Stepping Stones - our industry-leading training and development platform supporting progression Coaching and Mentorship programme to support your career development Enhanced Maternity & Paternity package 50% off food across all Heartwood Collection sites 20% Friends & Family food discount Discounted rooms at our Inns A thoughtful birthday gift Long Service Recognition Awards Refer a Friend bonus up to £1,500 Instant access to earned pay through EarlyPay Cycle to Work Scheme Join Our Story For nearly 30 years, Brasserie Blanc has been bringing people together over beautifully cooked seasonal food, warm hospitality and unforgettable moments. Today, we're writing the next chapter of that story. If you're an ambitious General Manager ready to lead an exceptional team, build a thriving business and become part of one of the UK's most respected hospitality groups, we'd love to hear from you. #LI-AC1 TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary JOB SUMMARY Under the general guidance of the outlets General Manager & Assistant General Manager of the Booking Office 1869 and in collaboration with the food and beverage consultants the Restaurant Manager will be assisting in coordinating and directing all aspects of the Booking Office, Terrace and Mi&ME operations, including all meal periods throughout the day, event operations, ensuring development and delivery of all beverage offering alongside the Bar Manager and collaboration with the Head Chef and all food offerings and delivering and an active role in the restaurant and bar reservations. You will be responsible for managing the floor, bar and all staff of all Booking Office services that includes Breakfast, Lunch and Dinner, alongside all other responsibilities in the department, e.g. recruitment P&L, scheduling, cost control, forecasting, people development and coaching, sales orientated approach, performance reviews, management and ability to not only manage but also undertake any operations role as the business requires. Your Key Measures for this role: Achievement of bar revenue, cost, and profitability targets. Guest satisfaction and service recovery scores. Beverage cost percentage in line with budget. Mystery shopper and brand audit performance. Team engagement and retention. Contribution to sales initiatives and promotional activities. Promote creativity and innovation with the managers and supervisors and the wider team, holding regular product developments meeting. The holding of monthly department meeting and 1-2-1 is essential Product (food and beverage ) menu, operational, food hygiene, service knowledge is essential, and you are responsible for ensuring your team members also have the knowledge. You must also be fluent in banqueting operations service , banquet rooms set up and technology applications. Knowledge of the overall hotel operations is essential for this role to understand the part play in the wider guest's experience. You must be proactive in learning new F&B trends skills, beverage items and bringing ideas to the table to continue drive creativity in our venues. You will be expected to deliver on the following: Deliver exceptional guest experiences in line with 5-star luxury hotel standards. Ensure all guests receive personalised, attentive, and professional service. Handle guest feedback, complaints, and special requests promptly and effectively. Build strong relationships with regular and VIP guests. Monitor guest satisfaction scores and implement improvement plans where required. Manage day-to-day restaurant operations, ensuring smooth service periods. Maintain exceptional standards of cleanliness, hygiene, presentation, and ambience. Ensure compliance with all hotel brand standards and operating procedures. Coordinate effectively with Kitchen, Stewarding, Events, Front Office, and other departments. Oversee reservations, seating arrangements, and capacity management. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. JOB SUMMARY The Senior Sales Manager - Groups and Mice is responsible for proactively soliciting and managing business within Groups and The MICE segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales. The Senior Groups Manager develops and maintains long-term, value-based customer relationships to achieve the hotel's sales objectives. The role focuses on driving revenue within the MICE/ Groups segment, manage a profile of Corporate and Third parties in groups/conference and working collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery. The Senior Sales Manager Groups actively manages account production, identifies new business opportunities and works along side the events team and supports the hotel's participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels including utilization of Opera S & C and SFA. CORE WORK ACTIVITIES Ensures that all proactive sales support, reactive sales & event management are given the correct information to ensure that they can carry out their roles effectively. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. effectively responds to and handles guest problems and complaints. Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance. Supporting operational team with Lobby host and Manager on Duty. Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team. Responds to incoming group/catering opportunities for the hotel that are outside parameters of the Event Booking Centre. Handles all opportunities for incentive business for the Hotel. Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotel revenue goals. Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. Utilise Opera S&C and SFA to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded. Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Achieves individual and team sales goals to enable business success. The position will be targeted primarily to develop new business in the group/event segment for the existing year and to a great degree will be targeted to deliver contracted business for future years. Clear market responsibility, as well as targets based against the hotel's budgets will ensure a focused approach. The targets will be based around revenue production in the following markets: Groups & Catering (banqueting) Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share. Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand's Customer Service Standards and property's Brand Standards. Executes and supports the business Customer Service Standards and property's Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. JOB SUMMARY The Senior Entertainment Manager - Entertainment Segment is responsible for proactively soliciting and managing business within the Entertainment segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales & Marketing. The Senior Entertainment Manager develops and maintains long-term, value-based customer relationships to achieve the hotel's sales objectives. The role focuses on driving revenue within the Entertainment segment, including production companies, studios and talent agencies. The Senior Entertainment Manager works collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery. The Senior Entertainment Manager actively manages account production, identifies new business opportunities, and supports the hotel's participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels. CORE WORK ACTIVITIES Driving Revenue and Sales Performance Proactively solicits new business within the Entertainment Segment to achieve individual and hotel revenue goals. Develops and manages a portfolio of key entertainment accounts including production companies and film studios. Achieves assigned room night, revenue and account production targets. Conducts outside sales calls, client meetings, presentations and site inspections to secure business. Prepares and executes sales plans for assigned market segments. Utilizes Marriott sales systems including CI/TY (Customer Information Tool), MarRFP and Salesforce to manage leads, track production and maintain account activity. Works with Revenue Management to support pricing strategies and optimize the mix of business across the entertainment and group segments. Participates in trade shows, networking events and industry activities to promote the hotel and develop new client relationships. Managing Sales Activities Develops and implements a proactive solicitation strategy to increase revenue within assigned segment. Conducts regular account reviews and develops strategies to grow key accounts. Maintains accurate forecasting and sales reporting within Marriott systems. Monitors market trends, competitor activity and customer demand to identify opportunities for revenue growth. Collaborates with Marketing to develop promotional initiatives targeting entertainment clients. Works closely with the Events and Operations teams to ensure seamless execution of client stays and events. Building Successful Relationships Builds and maintains strong relationships with key entertainment clients. Establishes effective partnerships with internal stakeholders including Revenue Management, Event Management and Operations teams. Collaborates with Marriott above-property sales teams including Market Sales Offices and Global Sales Organization to maximize sales opportunities. Ensures strong client communication throughout the sales and event lifecycle. Ensuring Exceptional Guest Experience Ensures all client expectations are clearly communicated to operational departments. Works closely with event and operations teams to ensure successful delivery of client programs. Conducts site inspections and familiarization trips to showcase the hotel's facilities and services. Obtains client feedback to ensure high levels of satisfaction and identify opportunities for improvement. Guest / Client Satisfaction Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for the wider sales team. Supporting Departmental and Organizational Goals Supports the Sales & Marketing team in achieving overall departmental revenue goals. Participates in the annual budgeting and sales planning process. Maintains compliance with brand standards and Marriott International policies and procedures. Demonstrates the values of Marriott's service culture and supports the company's customer service standards. Key Performance Indicators (KPIs) Achievement of assigned room night and revenue targets Growth of entertainment account production Conversion of RFP opportunities and new business leads Sales activity metrics including sales calls, site inspections and client engagements Client satisfaction and repeat business levels * Contribution to overall hotel RevPAR and market share performance What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

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Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

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Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

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