Guest service manager jobs in ExeterCreate job alerts

General Manager – Flagship Drive-Thru Restaurant \n \n We're looking for an ambitious and commercially focused General Manager to lead the launch and ongoing success of a flagship drive-thru restaurant. This is a fantastic opportunity for an experienced QSR operator who thrives in high-volume environments, enjoys building high-performing teams, and wants to play a key role in growing an exciting business. \n \n The successful candidate will take full ownership of one of the company's most important locations, leading a team of around 30 employees while driving operational excellence, profitability, and an outstanding guest experience. \n \n Key Responsibilities \n \n\n • Take full ownership of the day-to-day operation and commercial performance of the flagship drive-thru restaurant.\n, • Lead, coach, and develop a team of approximately 30 employees, creating a high-performing and engaged culture.\n, • Manage full P&L responsibility, ensuring strong financial performance and cost control.\n, • Control key business metrics including food costs, labour, productivity, and overall operational expenditure.\n, • Deliver exceptional customer experiences while maintaining outstanding food quality and service standards.\n, • Drive sales growth, maximise profitability, and identify opportunities to improve business performance.\n, • Ensure compliance with all food safety, health & safety, and company operational standards.\n, • Recruit, train, and develop future leaders within the business.\n, • Work closely with senior leadership to execute operational strategies and support the continued growth of the brand.\n\n \n Requirements \n \n\n • Previous General Manager experience within a high-volume QSR, drive-thru, or branded hospitality environment.\n, • Strong commercial acumen with proven experience managing full P&L responsibility.\n, • Experience leading large teams and developing high-performing managers and employees.\n, • Track record of delivering excellent operational standards while driving sales and profitability.\n, • Excellent leadership, communication, and people development skills.\n, • Highly organised, resilient, and capable of making decisions in a fast-paced environment.\n, • Willingness to complete a comprehensive training programme prior to taking ownership of the site.\n\n

Group Estates Manager - The Venues Collection | Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Overall Purpose of the Role To enhance the customer experience and reputation of The Venues Collection by effectively managing the Estates Team, Equipment, Resources and Third-Party Suppliers to ensure that Estates Operations are conducted in accordance with all Statutory Requirements, Company Policies and Health & Safety Procedures. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Group Estates Manager - The Role • To promote a safety culture and ensure the Estates Team and Third-Party Contractors are aware of and operate in accordance with Company Safety & Environmental Procedures at all times., • To ensure the delivery and quality of Estates Operations, are conducted in line with Company Policies, Procedures and External Accreditations e.g. ISOQAR, NICEIC, REFCOM, GasSafe., • To develop the competencies within the Estates Team to increase the ability of the Team to Self-Deliver Maintenance and Repair Operations. Each venue to have a preventative maintenance plan in place., • To develop the Estates Team Procedures, Processes and Documentation and to improve the efficiency of the team and improve reporting, record keeping and safety performance., • To develop an Estates Documentation Library to ensure inspection, maintenance and repair records are readily available for verification and audit purposes., • To Manage the Estates Team and Third-Party Contractors to ensure Estates Team Operations are performed to a consistent high quality across the Venues Collection., • To ensure all inspection, maintenance and repair operations are completed and reports submitted within the stipulated time scales., • To ensure asset lists and maintenance plans for the Venues Collection are kept up to date and reviewed to ensure maintenance of assets is done efficiently., • To manage & analyse the CAFM/PPM system data to optimise the efficiency of the FM operation., • To produce a monthly report to the Managing Director outlining performance of the Estates Team and Third-Party Contractors., • To ensure that all accidents and incidents are correctly reported and recorded on AIR3 in a timely manner., • To ensure the Estates Team Operations continually improves in all areas of the operation - Quality, Cost, Delivery & Safety., • To work flexibly and attend management and site meetings, training courses & networking events as required., • To manage the condition and security of any site and assets that are no longer trading., • To comply with any reasonable requests made by your Line Manager., • To assist with the capital expenditure programme when required., • To champion CSR for The Venue Collection and support sites where needed. What we're looking for • An enthusiastic individual with a drive & passion for leading within a Hard Services environment., • Full time served City and Guilds Mechanical or Electrical apprenticeship., • Good technical understanding of Mechanical and Electrical systems including PPM, Reactive Maintenance and Fault Rectification., • Able to assist the Estates Team with a hands-on approach when required., • An outstanding communicator, able to liaise confidently with colleagues and lead, engage & develop team members., • Knowledge & experience of developing and implementing results orientated Hard Services strategies., • Experience of working within and supervising a Workplace Safety Management System., • Hold NEBOSH General Certificate and/or NEBOSH Construction Certificate., • Technical Member of IOSH (TechIOSH), • Good numeracy skills with the ability to analyse & interpret Management data., • Able to work flexibly in line with business requirements including attending off site meetings and internal and external networking events as appropriate., • Use a range of communication skills and techniques to promote collaboration, build relationships and act tenaciously in challenging situations to achieve agreeable outcomes., • Manage change and improvement to support the contracts and the wider business and promote the sharing of ideas and best practice across the portfolio., • Monitor and optimise Estates Team performance with the resilience and flexibility to work at pace and adapt to change quickly to business needs., • Project and Life Cycle Management experience, • NEBOSH Diploma in Health & Safety or willing to work towards, • Experience of Project tendering and qualified to Prince 2 or equivalent standard., • Financially astute and experienced in managing budgets., • Knowledge & experience of delivering year on year improvements in service delivery., • Experienced in the management of H&S systems., • Hold evidence of outstanding achievement in an 'Asset Management/Safety Critical' environment., • Manage the delivery of an outstanding service, retain clients and consumers and develop new business., • Develop medium term plans for a specific team, within the close parameters of the Venues Collection strategy. What you'll get in return • Competitive salary with bonus and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Private Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/2407/439500/52445042/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Group Operations Director - The Venues Collection | Full-Time / Permanent Competitive salary + excellent benefits including company car, healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the role... The Group Operations Director is responsible for the overall operational leadership of the venues, ensuring sales, profitability and guest satisfaction are maximised through high-performing on-site teams. They will establish and maintain consistent standards across the portfolio, ensuring all venues operate in line with company policies, procedures, brand standards and legislative requirements, while supporting the wider objectives of The Venues Collection, Levy UK and Compass Group. A key part of the role is leading, coaching and developing teams to continually improve operational performance and enhance the guest experience. Working closely with the Group Head Chef, the Group Operations Director will also shape and evolve the food and beverage offering, ensuring seasonal menus reflect Levy's food philosophy while meeting the diverse needs of The Venues Collection's varied client base. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Operations Director - The Role Operations and Standards: To be responsible for all group operational standards - setting the 'core' standards and documenting them to ensure everyone is aware. Also allowing the venues the opportunity to enhance the guest experience, within reason and as appropriate. To ensure all venues are operating to the required company and brand standards and to follow up on any issues identified, supporting the venues with drawing up actions plans accordingly. Introducing a measurement tool that shares results across all venues and departments. In conjunction with the Group Head Chef ensure the food offering is regularly reviewed in line with Levy's requirements, whilst geared to The Venues Collection different client requirements. Responsible for the beverage offering across the portfolio, that's in line with Levy's requirements, whilst geared to The Venues Collection different clients. In conjunction with the Group Estate Manager ensure there is a planned maintenance schedule for all venues that continually improves the guests experience, that is in line with budget expectations. Maintain high levels of guest satisfaction by overseeing the guest feedback processes and sending out monthly reports to the business, Maintain the hotel's operations and facilities, ensuring Company and Regulatory health and safety standards are upheld. Be present at 'key' events to ensure the venue delivers to expectations. People Management: Foster a positive, inclusive and collaborative work environment, focusing on employee motivation, engagement and fulfilment. Support the training and development of the Venue Regional Managers / General Managers, Ops Managers and HOD's, encouraging growth, promotion and succession planning. Provide strong strategic leadership to all direct reports. Maintain effective, regular one to ones and annual appraisal reviews. To be involved in in any recruitment and termination decisions at HOD level and above at all venues, supporting the interview process. Manage poor employee performance, conduct or absence in line with Company processes for direct reports. Hold monthly one to one meetings with the Group Head Chef and Group Estate Manager, setting clear objectives in line with the business needs. Attend each venue at least once a month, incorporating a catch up with the GM and senior team on site. Financial Performance: Support the Regional General Managers / General Managers to monitor and analyse the hotel's financial performance, including revenue and payroll costs. Support the venues to develop and execute their strategy and cost saving initiatives to achieve budget and profit targets. Participate in the monthly business review calls to review financial performance, guest satisfaction and compliance. Commercial: Work closely with the Regional General Managers / General Managers to develop and implement long and short-term strategies for the venue's growth, development and overall success. With a key focus on F&B sales. Attend the quarterly commercial reviews with the SLT, participating accordingly. From time to time, to participate in the venues forecast review / sales strategy meetings and provide guidance in terms of forecast accuracy and achieving budgets / profit targets. Identify opportunities for new services, partnerships, or market segments to enhance profitability. Stay informed about industry trends, competitors, and local market conditions to maintain a competitive edge. Ensure venues adopt all group initiatives to the required standard. Compliance & Safety: Ensure compliance with all Company and legislative regulations, including but not limited to; employment law, food safety, health and safety, liquor license and environmental health. In conjunction with the Group Estate Manager ensure venues adhere to all Compass requirements in terms of sustainability, ISAQAR and health and safety records. What we're looking for • Leadership & Team Management across multiple sites: Strong ability to lead and motivate a diverse team., • Communication: Excellent interpersonal and communication skills, both verbal and written with high levels of emotional intelligence., • Problem Solving: Quick and effective decision-making in high-pressure situations., • Financial Acumen: Strong understanding of hotel financial management and reporting., • Customer Service Focus: Passion for delivering high-quality guest experiences with a bias to F&B., • Attention to Detail: Ability to ensure that all aspects of the hotel's operations run smoothly., • Regional General Manager experience. Experience of a branded hotel environment and hotel opening are desirable, due to potential future contracts. What you'll get in return • Competitive salary with bonus, company car and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0708/439500/52825490/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

We’re looking for an experienced Client Experience Supervisor to join a growing business. You’ll lead the day-to-day performance of the Guest Experience team, ensuring customers receive a professional, responsive and solutions-focused service. This is a hands-on leadership role where you’ll support and develop your team, manage performance and step in when more complex customer situations need resolving. About the candidate You’ll be a confident and approachable people manager with experience leading a customer service, guest experience or service delivery team. You’ll be comfortable coaching and developing people, managing performance and creating a positive team environment. You’ll be organised, solutions-focused and able to manage changing priorities in a busy environment. Strong communication skills are essential, as you’ll regularly speak with customers, partners and colleagues and take ownership of more challenging situations. You’ll also be comfortable working with KPIs, SLAs and customer feedback to understand performance and identify where improvements can be made. Salary: £32K-£35k Hours: Full-time Location: Devon What you’ll do Lead, support and develop the Guest Experience team. Manage performance against agreed KPIs, SLAs and service standards. Hold regular one-to-ones, coaching and performance conversations. Manage team workloads and priorities to maintain a responsive service. Encourage a phone-first, solutions-focused approach to customer queries. Take ownership of complex or sensitive customer escalations. Build strong relationships with external partners and internal teams. Review customer feedback and service trends to identify improvements. Keep senior management updated on performance and operational concerns. Help improve processes to create a better and more efficient customer experience. Build a positive team culture based on collaboration, accountability and excellent service. Benefits Supportive and friendly working environment. Opportunities for career progression and development. Ongoing training and support. Regular salary reviews. The opportunity to make a real impact within a growing business. If you’re ready to lead a great team and make a real difference to the customer experience, we’d love to hear from you — apply today

Good customer service and administration skills.

Do you want the opportunity to develop your sales and customer service skills in an office-based role, opening up a new career pathway for you within a truly global and constantly expanding business, where your skills and expertise will be recognised and rewarded with a substantial employee benefit

Allocating work and ensuring matters progress efficiently while maintaining excellent client service.

Manage daily claims workflow, workloads, ageing and service levels. Investigate complaints, errors and service issues and drive corrective action. Confident people manager with experience handling performance, attendance and difficult conversations.

Software Technical Team Lead - 3683-1.SC must be in place prior to starting the contract.Join our dynamic team as a hands-on Software Engineering Team Lead, where you'll spearhead a medium-sized team to deliver our Missile Control Software.In this fast-paced role, you'll drive the entire development

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

You will play a key role in shaping our commercial strategy from the ground up, establishing a foundation of exceptional service, partnership, and prestige across the sales team. Partner closely with Marketing, Operations, Reservations, and Events to ensure commercial initiatives are successfully ex

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

We are a subscription service providing research and analysis to key partners across the energy value chain. Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides.

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

This role will translate Fujitsu’s global quantum strength into market-ready services and client outcomes.

We are a subscription service providing research and analysis to key partners across the energy value chain. Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides.

You will mentor art directors, designers and copywriters, collaborate with Client Service and Strategy, and present concepts confidently to stakeholders, while upholding the highest standards of regulatory compliance.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clien

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Why this job ma

Working closely with the leadership team to develop services.

Pick and pack customers’ orders and deliver them to their doorsteps, driving safely and considerately while providing a friendly service Work as part of a team to keep things running smoothly, supporting your colleagues in store when you’re not out on deliveries Work hands-on in store, s

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to

Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Assisting with weekly bookwork and any other duties that are nece

Direct Cleaning Services, We are looking to recruit a suitable operative to work 3 hours per day 15 hours per week as a cleaning operative at St Edwards School. About us Direct Cleaning Services has been working for schools and businesses across the South of England for over 60 years. An independent

Engineering Team Leader Aylesbury £55,000 - £60,000 Bonus DAYS - Monday to Friday, 10:00am - 6:30pm Engineering Team Leader Lead People.An exciting opportunity has arisen for an ambitious Engineering Team Leader to join a growing manufacturing business investing heavily in its people, equipment an

To act as the person in charge of the home outside of office hours or in the absence of the General Manager and/or the Care Manager, ensuring that legislation is adhered to and standards are maintained. Discuss findings with the General Manager and / or the Care Manager before agreeing suitability f

Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle

What we need from you to apply: Front of House experience is preferred, but not essential training provided You must live within a 30-mile radius of DL11 6ED Willing and keen to learn Friendly, bubbly personality Able to work in a fast-paced environment A team player who is happy to help where need

Joinery Team Leader Do not wait to apply after reading this description a high application volume is expected for this opportunity.Veneering & Forming This is a fantastic opportunity for a Joinery Team Leader with 5 to 10 years experience with strong man management skills and ideally some basic expe

Key responsibilities as a Team Leader, you will; Mentor, coach and develop team members to reach their full potential Conduct audits, spot checks and record this information accurately Oversee medication management in line with policy and procedures Promote independence, choice and community partici

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Monitor the store to maintain quick service times while ensuring quality and accuracy in every order. Flexibility to work various shifts, including weekends and holidays Works effectively with others, including the Store Manager and team members, to foster a team-oriented and inclusive atmosphere Mo

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Opportunities to work overtime \n Regular supervision, guidance and hands-on support from experienced managers \n Company pension scheme \n Access to the Exchange Employee Discount Scheme \n Wellbeing support through the Exchange Provision \n High-quality training and ongoing CPD to help you grow in

We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer comp

How you will make an impact As a Shift Manager, you will join our Operations team at Arla Foods Oswestry and report into the Core Team Leader. For additional information, please contact the Hiring Manager or reach out to Jess Thwaite, Talent Partner.

You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do. What you'll be doing As a Design Advisor, you'll be the first point of contact for our customers, offering a warm we

Our client, based in Essex, is currently recruiting for a Housing Options and Advice Team Leader on a 3-month temporary contract.The position is due to start immediately on a full-time basis.The rate is negotiable dependent on e

This is a key leadership role, reporting directly to the Manufacturing Development Manager, with responsibility for leading a team of Process Technicians and Process Technologists and driving improvement across a broad technical remit.

With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years.

Instead, the focus is on delivering excellent client service, supporting colleagues and enjoying the flexibility to work in the way that suits you best.

We are seeking an experienced and commercially minded HR Business Partner with strong Organisational Development (OD) expertise to join our client.This is an exciting opportunity to work closely with senior leaders to drive business performance through people, culture, leadership and organisational

As Buying Manager for Food to Go, you will lead a small team responsible for sourcing and managing the full suite of FTG components — including ingredients, finished‑in‑store ranges, bakery, hot and cold drinks, ice cream, slush, thaw‑and‑serve products, and branded foodservice partner lin

Experience within a law firm, legal services or professional services environment. This role will be responsible for identifying, implementing, and optimising technology solutions that enhance legal service delivery, improve efficiency and support business transformation. We are seeking an experienc