Operations & Executive Manager
6 days ago
Exeter
About Tide and Trove \n Tide and Trove is an independent luxury jewellery house creating refined, heirloom-quality pieces inspired by antique craftsmanship and designed for the modern collector. \n In just a few years, we've become one of the UK's most exciting emerging fine jewellery brands, building a loyal international following—particularly across the United States—through our distinctive designs, exceptional craftsmanship and highly personal approach. \n Everything we create is considered, beautifully made and designed to be treasured for generations. We believe true luxury lies in craftsmanship, authenticity and meaningful relationships with our clients. Our aesthetic is understated, refined and timeless, with an unwavering commitment to quality in everything we do. \n We're ambitious, fast-moving and entering an exciting new chapter of growth. This is a rare opportunity to join a rapidly expanding luxury brand at a pivotal stage in its journey. \n As the business grows, so too will this role, offering genuine opportunity to take on increasing responsibility and become an integral part of the future of Tide and Trove. \n International travel, particularly to the United States, is likely to become part of the role as we continue to grow our global client base. \n \n The Opportunity \n This is a rare opportunity to become an integral part of one of the UK's most exciting emerging luxury jewellery brands. \n Working directly alongside the founder, you'll become a trusted right hand, playing a pivotal role in the day-to-day running and continued growth of Tide and Trove. This is a position of genuine responsibility, where you'll be relied upon to bring structure, organisation and operational excellence to every aspect of the business. \n As Tide and Trove continues its rapid growth, both in the UK and internationally, you'll help build the operational foundations that support the next chapter of the brand. From refining systems and managing projects to overseeing day-to-day operations and ensuring nothing is overlooked, you'll become instrumental in allowing the founder to focus on product development, client relationships and strategic growth. \n This is far more than a support role. It's an opportunity to help shape the future of an ambitious luxury brand from the inside. \n You'll work in close partnership with the founder, becoming deeply involved in the business and trusted to take ownership, make decisions and continually improve how we operate. \n For the right person, there is significant scope for the role to evolve as the business grows. We're looking for someone who wants to build a long-term career with Tide and Trove and become an indispensable part of its future. \n \n The Role \n As Operations & Executive Manager, you'll oversee the operational heartbeat of Tide and Trove. \n Your focus will be on creating a business that runs with precision, efficiency and calm. You'll bring structure to a fast-moving environment, implement systems that support growth and ensure every project, deadline and priority is managed seamlessly. \n Working closely with the founder every day, you'll create the time and headspace needed to focus on designing new collections, nurturing client relationships and continuing to grow the brand internationally. \n You'll become the person who instinctively knows what's happening across the business, keeps projects moving, anticipates what's needed next and ensures that nothing falls through the cracks. \n \n Key Responsibilities \n Studio Operations \n\n • Developing, implementing and continually refining systems that enable the business to scale efficiently\n, • Creating operational processes, workflows and procedures\n, • Overseeing the day-to-day running of the studio\n, • Managing multiple projects and priorities simultaneously\n, • Creating schedules, timelines and action plans\n, • Monitoring deadlines and ensuring projects remain on track\n, • Continually identifying opportunities to improve efficiency across the business\n, • Bringing structure and organisation to a fast-growing business\n\n \n Executive Support \n Working as the founder's trusted right hand, you'll help maximise productivity and ensure every day runs smoothly. \n Responsibilities include: \n\n • Diary and calendar management\n, • Inbox and email management\n, • Planning weekly and monthly priorities\n, • Travel planning, including international travel\n, • Coordinating meetings and appointments\n, • Preparing documentation and presentations\n, • Managing follow-up actions and ensuring commitments are delivered\n, • Creating the time and organisation needed for the founder to focus on product development, brand growth and strategic direction\n\n \n Website & Digital Operations \n\n • Managing and maintaining the Tide and Trove website\n, • Uploading products and collections\n, • Updating imagery and content\n, • Writing and refining product descriptions\n, • Monitoring website accuracy and presentation\n, • Supporting new product launches and seasonal updates\n, • Ensuring the website consistently reflects the premium standards of the brand\n\n \n Business Operations & Coordination \n\n • Managing company email inboxes\n, • Creating and maintaining spreadsheets, trackers and reporting tools\n, • Liaising with suppliers, workshops and external contractors\n, • Coordinating production schedules and project timelines\n, • Organising documentation and digital filing systems\n, • Coordinating logistics, deliveries and general business administration\n, • Supporting launches, campaigns and business projects alongside the marketing team\n, • Assisting with sales administration, quotations and commercial coordination where required\n, • Helping ensure the business operates as a well-organised, efficient and scalable operation\n\n \n About You \n We're looking for someone who takes genuine pride in organisation. \n You're naturally curious about how things can be done better. You don't just complete tasks—you improve processes, build systems and create structure that allows a business to flourish. \n You instinctively think several steps ahead. You're the person who remembers the details, anticipates what's needed next and quietly ensures everything runs exactly as it should. \n You'll be exceptionally organised, commercially minded and comfortable taking ownership in a fast-moving, entrepreneurial environment. Most importantly, you'll be excited by the opportunity to grow alongside a luxury brand with global ambitions. \n \n We're Looking For Someone Who Is... \n\n • Exceptionally organised\n, • Highly proactive\n, • Naturally one step ahead\n, • Calm under pressure\n, • Meticulous with every detail\n, • Process-driven\n, • A confident communicator\n, • Commercially aware\n, • Solutions-focused\n, • Comfortable managing multiple priorities simultaneously\n, • Confident working independently\n, • Adaptable and resourceful\n, • Passionate about continuous improvement\n\n \n Skills & Experience \n We're looking for someone with proven experience in an operations, executive support or business coordination role, ideally within a premium, luxury or creative business. \n You will have exceptional organisational skills, outstanding attention to detail and the confidence to manage multiple priorities in a fast-paced environment. \n \n Essential \n\n • Exceptional organisational and time management skills\n, • Outstanding written and verbal English\n, • Excellent communication and interpersonal skills\n, • Highly proficient in Microsoft Office, particularly Word and Excel\n, • Strong administrative and project coordination experience\n, • Excellent attention to detail with a meticulous approach to your work\n, • Confident managing multiple projects and deadlines simultaneously\n, • Ability to work independently, prioritise effectively and take ownership\n, • A proactive, solutions-focused mindset with the confidence to make decisions\n, • High level of discretion and professionalism when handling confidential information\n, • Comfortable working closely with a founder in a dynamic, entrepreneurial environment\n, • Strong commercial awareness and a willingness to continually improve systems and processes\n, • A genuine appreciation for luxury brands and exceptional customer experience\n\n \n Desirable \n Experience with any of the following would be advantageous: \n\n • Shopify\n, • Klaviyo\n, • Canva\n, • Google Workspace\n, • CRM systems\n, • Meta Business Suite\n, • Mailchimp or other email marketing platforms\n, • Experience managing websites and digital content\n, • Experience coordinating suppliers, workshops and external contractors\n, • Luxury retail, jewellery or premium lifestyle brands\n, • An interest in fine jewellery, design or the luxury sector\n\n \n Above all, we're looking for someone with exceptional judgement, unwavering attention to detail and a genuine desire to become an integral part of building one of the UK's most exciting emerging luxury jewellery brands. \n \n What We Offer \n\n • £35,000 - £45,000 DOE + performance based bonus\n, • Flexible working hours\n, • Beautiful Exeter studio with city centre parking\n, • Opportunity for international travel, particularly to the United States\n, • Significant responsibility from day one\n, • Genuine opportunities for career progression as the business continues to grow\n, • The opportunity to help shape a rapidly growing international luxury brand\n, • A collaborative, supportive and ambitious working environment\n, • Staff jewellery discount\n\n \n This Role Isn't For Everyone \n This role is demanding, varied and fast-paced. \n It requires someone who thrives on responsibility, enjoys solving problems and takes genuine pride in making things happen. You'll be relied upon every day, and your ability to create structure, improve systems and keep the business running seamlessly will have a direct impact on our continued growth. \n If you're looking for a role where you'll work closely with the founder of an ambitious luxury brand, where your ideas will be valued, your contribution will be recognised and your career can grow alongside an exciting international business, we'd love to hear from you. \n To Apply \n Please send your CV, together with a covering letter explaining why you'd be a great fit for Tide and Trove, to: daisy@tideandtrove.com
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