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Customer Account Executive Location: Redditch, Worcestershire Salary: £40k - £45k per annum Hours: Monday to Friday | Full Time About the Role SourceCo Recruitment are recruiting for an experienced Customer Account Executive to join a well-established specialist transport and logistics business operating within the live events, touring, entertainment and corporate sectors. This is an exciting opportunity to join a fast-paced commercial team, supporting customer accounts from enquiry through to project delivery while playing a key role in business development, account management and marketing. You'll work closely with customers, Account Managers, Sales, Planning and Operations, ensuring quotations, bookings, customer communications and promotional activities are delivered professionally and efficiently. Alongside customer account support, you'll help promote the company's brand through social media, digital content, customer communications and marketing campaigns. Key Responsibilities Customer Account Management Act as the first point of contact for customer enquiries and day-to-day account support. Build and maintain strong relationships with customers, suppliers and industry contacts. Deliver outstanding customer service across all interactions. Manage customer communications regarding quotations, bookings and operational updates. Support the retention and growth of existing customer accounts. Resolve customer issues professionally and escalate where appropriate. Promote services across the touring, live events and commercial sectors. Commercial & Sales Support Prepare accurate quotations for transport, logistics and associated services. Liaise with operational teams to obtain pricing and service information. Maintain quotation records and pricing schedules. Follow up commercial opportunities and support Account Managers with account development. Assist with customer contracts, reporting and commercial administration. Identify opportunities to maximise revenue through additional services. Business Development Support the development of new business opportunities. Conduct proactive outreach via telephone, email and networking. Generate and qualify new sales leads. Maintain accurate CRM records and prospect pipelines. Assist with customer reviews, presentations and account planning. Marketing & Social Media Create engaging content for LinkedIn, Facebook and Instagram. Produce customer updates, newsletters, case studies and promotional material. Coordinate marketing campaigns with internal departments. Support website updates and digital marketing activities. Monitor social media engagement and marketing performance. Research market trends and competitor activity. Assist with exhibitions, networking events and promotional campaigns. Ensure all content aligns with brand guidelines and confidentiality requirements. Operations Support Coordinate customer bookings and transport requirements. Liaise with Tour Managers, Production Managers, Event Organisers and Corporate Clients. Communicate customer requirements accurately to Planning and Operations teams. Assist with operational changes and service delivery updates. Support projects from initial enquiry through to successful completion. Administration Maintain accurate CRM records and customer documentation. Produce reports, presentations and commercial information. Support campaign planning and sales administration. Ensure documentation complies with company procedures and GDPR requirements. The Ideal Candidate Experience within transport, logistics, touring, live events or entertainment industries. Previous experience within Customer Service, Account Management, Sales Support, Business Development or Marketing. Excellent communication skills, both written and verbal. Experience producing professional social media and marketing content. Strong knowledge of LinkedIn, Facebook and Instagram. Excellent organisational skills with the ability to manage multiple priorities. High attention to detail when preparing quotations and customer documentation. Commercially aware with a proactive approach to customer development. Confident communicating with customers via phone, email and face-to-face. Strong Microsoft Office skills (Word, Excel, Outlook and PowerPoint). Professional, creative and customer-focused approach. Desirable Previous Account Management or Business Development experience. Experience using CRM systems. Knowledge of Canva, Adobe Express, Mailchimp, Hootsuite or similar marketing platforms. Experience creating B2B marketing content, newsletters and case studies. Basic photography or video editing experience. What You'll Receive Opportunity to join a market-leading business within the touring and live events industry. Varied role combining customer service, account management, business development and marketing. Collaborative and supportive working environment. Ongoing training and career development opportunities. The chance to work with high-profile clients across music, entertainment, live events and corporate sectors. Interested? Apply now or contact Branagh at SourceCo Recruitment for a confidential discussion. TPBN1_UKTJ

Customer Account & Marketing Executive Location: Redditch B98 Salary: Up to £35,000 Job Type: Permanent Are you a customer-focused, commercially minded and creative individual looking for a varied role combining account management, sales, business development and marketing? We’re recruiting on behalf of an established and growing business operating across the touring, live events, entertainment, corporate and commercial sectors, who are looking to appoint a Customer Account & Marketing Executive. This is an exciting opportunity for someone who enjoys working with customers but also has a passion for social media, digital content and marketing. You'll have responsibility for your own customer relationships while developing your wider commercial and marketing experience. About the Role This is a varied role where no two days are likely to be the same. You'll act as a key point of contact for customers, supporting enquiries, quotations and account development, while also taking ownership of the company's day-to-day digital marketing activity. Working closely with the Sales & Marketing team, Operations and Planning, you'll help ensure customers receive an excellent service from initial enquiry through to delivery. Key Responsibilities Customer & Account Management Manage day-to-day relationships with assigned customer accounts. Respond to customer enquiries and provide a high level of customer service. Prepare and follow up quotations. Maintain regular communication with customers regarding bookings and service delivery. Identify opportunities to develop and grow existing accounts. Build strong relationships with customers, suppliers and industry contacts. Maintain accurate CRM and customer records. Sales & Business Development Support lead generation and new business activity. Research prospective customers and new market opportunities. Carry out proactive outreach via telephone, email, social media and networking. Follow up marketing-generated leads and commercial opportunities. Introduce the company's services to prospective customers. Support customer presentations, proposals and account reviews. Work alongside the wider Sales team to identify opportunities for additional services. Marketing & Social Media Take ownership of day-to-day social media activity across LinkedIn, Facebook and Instagram. Create engaging and professional content aligned with the company's brand. Plan and schedule content using the marketing calendar. Maintain and update website content. Create digital graphics and marketing materials. Coordinate photography and video content. Support newsletters, email campaigns, case studies and promotional activity. Create content showcasing projects, tours, events, customers and company achievements. Monitor engagement and digital performance. Research industry trends and competitor activity and bring forward new content ideas. You'll work closely with senior members of the Sales & Marketing team, who will provide direction on the wider strategy, while you'll have the opportunity to take ownership of turning that strategy into engaging day-to-day marketing activity. About You We're looking for someone who is organised, proactive, commercially aware and confident dealing with customers, with a genuine interest in marketing and digital content. You may currently be working in sales, account management, customer service, marketing, social media, communications or business development. You'll ideally have: Excellent written and verbal communication skills. Strong customer service and relationship-building skills. Experience creating social media or digital content. Confidence using LinkedIn, Facebook and/or Instagram. Excellent organisation and attention to detail. A creative and proactive approach. Good commercial awareness. Confidence communicating with customers by telephone, email and face-to-face. The ability to manage multiple priorities and deadlines. Good IT skills, including Microsoft Office. The ability to work independently while also contributing to a wider team. Experience with Canva, CRM systems, website content, email marketing, photography/video or B2B marketing would be advantageous. Why Apply? This is a fantastic opportunity to join an established business within an exciting and fast-paced industry, offering the chance to build a broad commercial skill set across account management, sales, business development and marketing. You'll have genuine responsibility, the opportunity to build strong customer relationships and the freedom to bring your own ideas to the company's digital presence. If you're looking for a role where you can develop professionally, work with customers and get creative, we'd love to hear from you. Apply today for more information. #INDASH25

We are seeking an ambitious and commercially driven Sales & Marketing Executive to take ownership of the company’s marketing activity, online presence and business development initiatives. This is a varied role combining marketing, digital campaigns, lead generation, customer engagement and sales support. The successful candidate will have a strong marketing background, with the ability to create and deliver campaigns that increase brand awareness, generate new opportunities and support business growth. Working closely with senior management and sales teams, you will identify new opportunities, manage marketing activity and ensure the company’s brand, services and achievements are effectively promoted across relevant channels. Key Responsibilities Take ownership of the company’s marketing strategy and day-to-day marketing activity. Develop and deliver B2B marketing campaigns to increase brand awareness and generate leads. Create engaging marketing content including social posts, newsletters, case studies, presentations and promotional materials. Develop and maintain a consistent brand identity and tone of voice. Research market trends, competitors and industry opportunities to support growth. Plan, manage and measure marketing campaigns from concept through to delivery. Monitor campaign performance, website activity and lead generation results. Coordinate external marketing support, designers, agencies and suppliers where required. Identify and develop new business opportunities through marketing campaigns, networking and proactive outreach. Research potential customers and markets to support business growth. Generate, qualify and follow up leads through to sales opportunities. Build strong relationships with customers, prospects and internal teams. Attend industry events, exhibitions and networking opportunities to promote the business. Work with operational teams to identify projects, achievements and opportunities that can be promoted. Provide recommendations and ideas to improve marketing performance and commercial growth. Skills & Experience Proven experience within a marketing role, ideally within a B2B or commercial environment. Experience managing company websites and online platforms. Strong written and verbal communication skills. Experience within logistics, transport, events, entertainment or another fast-paced commercial sector. Commercial mindset with the ability to link marketing activity to business results. Experience generating leads and supporting business development. Confident engaging with customers, prospects and senior stakeholders. Strong organisational skills with the ability to manage multiple priorities. Creative, proactive and confident developing new ideas. Good analytical skills with the ability to review campaign performance. Desirable Experience Personal Attributes Commercially focused with a drive to deliver results. Creative and proactive with a hands-on approach. Confident representing the company externally. Strong relationship builder with excellent communication skills. Organised, adaptable and able to work independently. Working Hours - Monday to Friday, 8:00am – 6:00pm Salary - £40,000 – £45,000 per annum, depending on experience

The Role We are looking for an experienced Senior Sales & Marketing Executive to take ownership of key customer relationships, generate new business, grow existing accounts and help shape the organisation’s wider marketing strategy. This is a senior, commercially focused role with no direct line-management responsibility, suited to someone who is confident working independently while collaborating closely with Sales, Operations, Planning and Marketing teams. You will manage opportunities from initial enquiry through to quotation, service delivery, account development and ongoing relationship management, while identifying opportunities for sustainable commercial growth. Key Responsibilities • Customer Account Management, • Sales & Commercial Management, • Business Development, • Marketing Strategy & Campaigns, • Industry & Operational Coordination The role requires strong communication and collaboration skills, with the ability to influence and provide direction without having formal management responsibility. Essential Experience & Skills • Significant experience in sales, account management, business development or a similar commercial role., • Proven experience managing and developing customer accounts., • Demonstrable experience winning new business., • Experience growing existing customer relationships commercially., • Strong commercial awareness covering revenue, profitability, retention and account growth., • Experience contributing to or developing marketing strategies and campaigns., • Strong understanding of B2B marketing, social media and digital marketing., • Confidence engaging with senior stakeholders and decision-makers., • Strong negotiation, influencing and relationship-building skills., • Experience preparing commercial proposals, quotations and presentations., • Excellent written and verbal communication skills., • Ability to turn commercial objectives into practical sales and marketing activity., • Strong organisational and time-management skills., • Ability to manage multiple customer, sales and marketing priorities independently. Desirable Experience • B2B sales and business development., • Structured marketing plans and campaign calendars., • Digital marketing analytics., • Social media management and content platforms., • Exhibitions and industry networking., • Customer case studies and thought-leadership content., • CRM, digital marketing and marketing automation platforms., • A relevant qualification in Sales, Marketing, Business, Communications or a related discipline. This is an excellent opportunity for an experienced Sales, Account Management, Business Development or Sales & Marketing professional to take significant ownership of both commercial growth and marketing activity within a fast-paced, customer-focused environment. The successful candidate will combine strong sales ability, commercial awareness, relationship management and marketing expertise to help drive new business, grow existing accounts and strengthen the organisation’s market presence

About the Role SourceCo Recruitment are recruiting for an experienced Customer Account Executive to join a well-established specialist transport and logistics business operating within the live events, touring, entertainment and corporate sectors. This is an exciting opportunity to join a fast-paced commercial team, supporting customer accounts from enquiry through to project delivery while playing a key role in business development, account management and marketing. You'll work closely with customers, Account Managers, Sales, Planning and Operations, ensuring quotations, bookings, customer communications and promotional activities are delivered professionally and efficiently. Alongside customer account support, you'll help promote the company's brand through social media, digital content, customer communications and marketing campaigns. Key Responsibilities Customer Account Management • Act as the first point of contact for customer enquiries and day-to-day account support. • Build and maintain strong relationships with customers, suppliers and industry contacts. • Deliver outstanding customer service across all interactions. • Manage customer communications regarding quotations, bookings and operational updates. • Support the retention and growth of existing customer accounts. • Resolve customer issues professionally and escalate where appropriate. • Promote services across the touring, live events and commercial sectors. Commercial & Sales Support • Prepare accurate quotations for transport, logistics and associated services. • Liaise with operational teams to obtain pricing and service information. • Maintain quotation records and pricing schedules. • Follow up commercial opportunities and support Account Managers with account development. • Assist with customer contracts, reporting and commercial administration. • Identify opportunities to maximise revenue through additional services. Business Development • Support the development of new business opportunities. • Conduct proactive outreach via telephone, email and networking. • Generate and qualify new sales leads. • Maintain accurate CRM records and prospect pipelines. • Assist with customer reviews, presentations and account planning. Marketing & Social Media • Create engaging content for LinkedIn, Facebook and Instagram. • Produce customer updates, newsletters, case studies and promotional material. • Coordinate marketing campaigns with internal departments. • Support website updates and digital marketing activities. • Monitor social media engagement and marketing performance. • Research market trends and competitor activity. • Assist with exhibitions, networking events and promotional campaigns. • Ensure all content aligns with brand guidelines and confidentiality requirements. Operations Support • Coordinate customer bookings and transport requirements. • Liaise with Tour Managers, Production Managers, Event Organisers and Corporate Clients. • Communicate customer requirements accurately to Planning and Operations teams. • Assist with operational changes and service delivery updates. • Support projects from initial enquiry through to successful completion. Administration • Maintain accurate CRM records and customer documentation. • Produce reports, presentations and commercial information. • Support campaign planning and sales administration. • Ensure documentation complies with company procedures and GDPR requirements. The Ideal Candidate • Previous experience within Customer Service, Account Management, Sales Support, Business Development or Marketing., • Experience within transport, logistics, touring, live events or entertainment industries., • Excellent communication skills, both written and verbal. • Experience producing professional social media and marketing content. • Strong knowledge of LinkedIn, Facebook and Instagram. • Excellent organisational skills with the ability to manage multiple priorities. • High attention to detail when preparing quotations and customer documentation. • Commercially aware with a proactive approach to customer development. • Confident communicating with customers via phone, email and face-to-face. • Strong Microsoft Office skills (Word, Excel, Outlook and PowerPoint). • Professional, creative and customer-focused approach. Desirable • Previous Account Management or Business Development experience. • Experience using CRM systems. • Knowledge of Canva, Adobe Express, Mailchimp, Hootsuite or similar marketing platforms. • Experience creating B2B marketing content, newsletters and case studies. • Basic photography or video editing experience. What You'll Receive • Opportunity to join a market-leading business within the touring and live events industry. • Varied role combining customer service, account management, business development and marketing. • Collaborative and supportive working environment. • Ongoing training and career development opportunities. • The chance to work with high-profile clients across music, entertainment, live events and corporate sectors. Interested? Apply now or contact Branagh at SourceCo Recruitment for a confidential discussion

We are looking for a creative and commercially minded Customer Service & Marketing Associate to support customer relationships, digital marketing activity and sales administration. This is a varied role combining customer service, content creation, digital marketing, social media management and sales support. The successful candidate will have a strong background in customer-facing or sales administration roles, alongside proven digital creation skills and a passion for developing engaging content. The ideal candidate will be confident creating professional digital content, managing social media channels and supporting marketing campaigns, while also providing excellent customer service, managing enquiries and assisting the sales team with day-to-day administration. A qualification in Graphic Design, Digital Marketing, Content Creation, Communications or a related discipline is essential, alongside strong experience within customer service, sales support or account administration. Key Responsibilities Customer Service & Sales Support Act as a key point of contact for customer enquiries and day-to-day account support. Provide excellent customer service through telephone, email and digital communication channels. Build strong relationships with customers and support customer retention. Manage customer updates, enquiries, quotations and follow-up activity. Prepare quotations, reports, presentations and customer communications. Maintain accurate CRM records, customer details and sales activity. Assist with sales enquiries and identify opportunities for additional services. Digital Marketing & Content Creation Create engaging digital content to support brand awareness and customer engagement. Manage and develop content across LinkedIn, Instagram, Facebook and other relevant platforms. Produce professional social media posts, newsletters, case studies, presentations and marketing materials. Create and edit digital assets including graphics, images, videos and promotional content. Capture and showcase company projects, successes and customer stories. Support website content updates and ensure information remains accurate. Monitor social media performance, engagement and audience growth. Research industry trends and identify opportunities for new content. Brand & Marketing Support Help develop a consistent brand identity and professional online presence. Work with internal teams to gather information, images and content for marketing activity. Ensure all content reflects company values, brand guidelines and confidentiality requirements. Provide creative ideas to improve engagement and strengthen the company’s market presence. Skills & Experience Essential Qualification in Graphic Design, Digital Content Creation, Marketing, Communications or a related discipline. Previous experience within a customer service, sales administration, account support or similar commercial role. Proven experience creating digital content for business audiences. Strong understanding of social media platforms including LinkedIn, Instagram and Facebook. Experience creating engaging written and visual content. Experience within transport, logistics, events, entertainment or another fast-paced industry. Experience using Canva, Adobe Creative Suite or similar design software. Personal Attributes The successful candidate will be: Creative with a strong eye for design and presentation. Customer focused with excellent relationship-building skills. Commercially aware with an interest in supporting business growth. Professional, adaptable and enthusiastic about developing the company brand. Working Hours- Monday to Friday, 8:00am – 6:00pm Salary- £30,000 – £36,000 per annum, depending on experience