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What’s in it for you?\n\n • Opportunity to join a fast-paced commercial operations team within a growing business\n, • Gain valuable experience across customer service, logistics, supply chain, and operations\n, • Be part of a collaborative and supportive team environment\n, • Varied role with the chance to build strong relationships with customers and logistics providers\n, • Potential for contract extension based on business needs\n\n Must haves\n\n • Previous experience in an administrative, customer service, logistics, FMCG, or supply chain environment\n, • Strong written and verbal communication skills\n, • Excellent organisational and time-management abilities\n, • Ability to multitask and manage competing priorities effectively\n, • Strong attention to detail and commitment to accuracy\n, • Proactive and solutions-focused approach to problem solving\n, • Confident using Microsoft Outlook and Excel\n, • Strong customer service focus and ability to build relationships\n\n Nice to haves\n\n • Experience using ERP systems\n, • Knowledge of supply chain, logistics, or order processing environments\n, • Experience working with third-party logistics providers\n\n So, what will you be doing?\n\n • Processing customer sales orders accurately and efficiently through internal systems\n, • Ensuring orders meet customer-specific requirements and agreements\n, • Managing delivery issues and customer complaints, escalating where required\n, • Maintaining accurate ERP data including stock, pricing, and product information\n, • Producing reports and supporting forecasting activities alongside planning teams\n, • Building strong relationships with customers and logistics partners\n, • Monitoring customer stock levels to maximise product availability\n, • Processing import and export documentation to support smooth operations\n, • Following established processes to ensure accuracy and compliance\n, • Providing support and cover for wider team activities when required\n\n Helpful extras\n\n • A collaborative approach and enthusiasm for teamwork\n, • Ability to influence stakeholders and negotiate positive outcomes\n, • Comfortable working in a busy, fast-moving environment\n\n \n Interested? Send your CV to i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewWorking collaboratively with Operations, Quality, EHS, Industrial Engineering, Planning, and external suppliers, the Manufacturing Engineer will provide technical leadership and day-to-day manufacturing support, driving improvements in safety, quality, delivery, productivity, and cost. The position is accountable for establishing robust process controls, supporting equipment installation and commissioning, resolving production and quality issues, and implementing continuous improvement initiatives to achieve operational and business objectives.The successful candidate will play a key role in ensuring the new Molding Value Stream delivers sustainable manufacturing performance through effective project management, data-driven decision making, and the application of lean manufacturing principles.Your new role:Provide day-to-day Manufacturing Engineering support to the Thermofit Molding Value Stream, ensuring process stability, product quality, and operational efficiency.· Lead and deliver manufacturing projects supporting capacity expansion, equipment installation, process improvements, new product introduction, product transfers, and business growth initiatives.· Manage project activities from concept, specification, and justification through procurement, installation, commissioning, validation, and handover to operations.· Analyse manufacturing and performance data to identify opportunities for improvement, resolve production challenges, and develop business cases for capital investment.· Develop, implement, and maintain robust manufacturing processes and controls to ensure safe, repeatable, and capable production.· Ensure all manufacturing documentation is current and compliant, including process specifications, work instructions, machine recipes, BOMs, routings, PFMEAs, control plans, and validation records.· Drive continuous improvement activities focused on safety, quality, delivery, cost, and productivity using Lean Manufacturing and structured problem-solving techniques.· Investigate and resolve in-process quality issues, customer complaints, and non-conformances, implementing effective corrective and preventive actions.· Ensure all process changes are managed and documented in accordance with company procedures, customer requirements, and regulatory obligations.· Support New Product Introduction activities, ensuring products are successfully industrialised and transferred into production.· Work collaboratively with Production, Quality, Planning, and Technical functions to deliver operational objectives and improve value stream performance.· Participate in daily operational reviews and provide timely engineering support to resolve manufacturing issues and minimise disruption.· Promote and maintain a strong safety culture, ensuring hazards are identified, risks assessed, and all activities conducted in accordance with site health, safety, and environmental requirements.· Support the achievement of operational targets relating to productivity, quality, scrap reduction, on-time delivery, and overall equipment effectiveness.Your ideal background:· HNC, HND or Degree qualified in an Engineering discipline, or equivalent combination of qualifications and relevant experience.· Demonstrable experience within a Manufacturing Engineering role, supported by strong hands-on practical knowledge of manufacturing equipment, processes, and production environments.· Proven experience delivering manufacturing improvement, capital investment, capacity expansion, New Product Introduction (NPI), or process industrialisation projects.· Strong understanding of manufacturing process control methodologies, including PFMEA, Control Plans, process validation, change control.· Experience analysing manufacturing data and applying structured problem-solving methods to resolve technical, process, and quality issues.· Excellent organisational and planning skills, with the ability to manage multiple priorities and deliver agreed objectives.· Strong communication and stakeholder management skills, with the ability to influence and collaborate effectively across Engineering, Operations, Quality, Planning, and Supply Chain functions.· Ability to make informed decisions in a fast-paced manufacturing environment using data and sound engineering judgement.· Self-motivated and capable of working independently while also contributing effectively within cross-functional teams.· Proficient in Microsoft Office applications and Manufacturing Resource Planning (MRP/ERP) systems, preferably SAP.· Knowledge and application of Lean Manufacturing, Root Cause Analysis, 8D Problem Solving, and Continuous Improvement methodologies.· A proactive, enthusiastic, and results-driven approach with a passion for driving positive change and continuous improvement.· Understanding of Health, Safety, Environmental, and Quality requirements within a manufacturing environment.Desirable· Experience within Molding, plastics processing, polymer manufacturing, or similar production technologies.· Experience working with machining, anodising, assembly operations, harness building, electrical testing, or other discrete manufacturing processes.· Knowledge of Aerospace quality standards, regulatory requirements, and controlled manufacturing environments.· Eligibility to work within Defence-regulated manufacturing areas with no restrictions.· Six Sigma Green Belt certification or higher.· Experience with automation, vision systems, process monitoring, and modern manufacturing technologies.· Knowledge of APQP, PPAP, validation, and product industrialisation processes

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewThe Manufacturing Engineer is responsible for supporting the development, launch, and continuous improvement of the new Thermofit Molding Value Stream at the Swindon manufacturing facility. As part of a multimillion capital investment programme, the role will lead the delivery of manufacturing and process improvement projects from concept through implementation, ensuring safe, efficient, and scalable production processes.Working collaboratively with Operations, Quality, EHS, Industrial Engineering, Planning, and external suppliers, the Manufacturing Engineer will provide technical leadership and day-to-day manufacturing support, driving improvements in safety, quality, delivery, productivity, and cost. The position is accountable for establishing robust process controls, supporting equipment installation and commissioning, resolving production and quality issues, and implementing continuous improvement initiatives to achieve operational and business objectives.The successful candidate will play a key role in ensuring the new Molding Value Stream delivers sustainable manufacturing performance through effective project management, data-driven decision making, and the application of lean manufacturing principles.Your new role:Provide day-to-day Manufacturing Engineering support to the Thermofit Molding Value Stream, ensuring process stability, product quality, and operational efficiency.· Lead and deliver manufacturing projects supporting capacity expansion, equipment installation, process improvements, new product introduction, product transfers, and business growth initiatives.· Manage project activities from concept, specification, and justification through procurement, installation, commissioning, validation, and handover to operations.· Analyse manufacturing and performance data to identify opportunities for improvement, resolve production challenges, and develop business cases for capital investment.· Develop, implement, and maintain robust manufacturing processes and controls to ensure safe, repeatable, and capable production.· Ensure all manufacturing documentation is current and compliant, including process specifications, work instructions, machine recipes, BOMs, routings, PFMEAs, control plans, and validation records.· Drive continuous improvement activities focused on safety, quality, delivery, cost, and productivity using Lean Manufacturing and structured problem-solving techniques.· Investigate and resolve in-process quality issues, customer complaints, and non-conformances, implementing effective corrective and preventive actions.· Ensure all process changes are managed and documented in accordance with company procedures, customer requirements, and regulatory obligations.· Support New Product Introduction activities, ensuring products are successfully industrialised and transferred into production.· Work collaboratively with Production, Quality, Planning, and Technical functions to deliver operational objectives and improve value stream performance.· Participate in daily operational reviews and provide timely engineering support to resolve manufacturing issues and minimise disruption.· Promote and maintain a strong safety culture, ensuring hazards are identified, risks assessed, and all activities conducted in accordance with site health, safety, and environmental requirements.· Support the achievement of operational targets relating to productivity, quality, scrap reduction, on-time delivery, and overall equipment effectivenessYour ideal background:HNC, HND or Degree qualified in an Engineering discipline, or equivalent experience.Experience in a Manufacturing Engineering role with strong knowledge of manufacturing equipment, processes and production environments.Proven track record delivering manufacturing improvement, capital investment, capacity expansion, NPI or process industrialisation projects.Understanding of process control methodologies including PFMEA, Control Plans, validation and change control.Experience analysing manufacturing data and applying structured problem-solving techniques.Strong organisational and planning skills with the ability to manage competing priorities.Excellent communication and stakeholder management skills with the ability to work across Engineering, Operations, Quality, Planning and Supply Chain.Ability to make informed decisions using data and sound engineering judgement.Self-motivated with the ability to work independently and within cross-functional teams.Proficient in Microsoft Office and MRP/ERP systems, preferably SAP.Knowledge of Lean Manufacturing, Root Cause Analysis, 8D Problem Solving and Continuous Improvement methodologies.Proactive, results-driven and committed to driving continuous improvement.Good understanding of Health, Safety, Environmental and Quality requirements within manufacturing environments.Experience in moulding, plastics processing, polymer manufacturing or similar production technologies.Experience with machining, anodising, assembly, harness building, electrical testing or other discrete manufacturing processes.Knowledge of Aerospace quality standards, regulatory requirements and controlled manufacturing environments.Eligible to work within Defence-regulated manufacturing environments.Six Sigma Green Belt qualification or higher.Experience with automation, vision systems, process monitoring and modern manufacturing technologies.Knowledge of APQP, PPAP, validation and product industrialisation processes.

Salary: £42,000 - £47,000Location: Stonehouse, GloucestershireWorking Pattern: Monday to FridayBenefits: Excellent benefits package | Career development | Training and progression | Innovation-led manufacturing environmentAre you an experienced engineer with a strong background in manufacturing, quality and continuous improvement?This is an excellent opportunity to join an innovative manufacturing business, where you'll lead technical projects and optimise processes to deliver measurable results across quality, efficiency, cost, throughput and yield.The RoleReporting to the Quality Assurance Manager, you'll work closely with manufacturing, quality and development teams to identify opportunities and deliver sustainable results. As an engineer, you'll provide technical expertise across the site and support targeted improvement initiatives.You'll be responsible for:Leading process improvement projects focused on efficiency, quality, cost, throughput and yield.Providing technical support and advice to manufacturing teams as plant performance and customer requirements change.Using structured problem-solving techniques to identify root causes and improve process performance.Analysing quality and manufacturing data to identify trends, compliance gaps and improvement opportunities.Leading complex troubleshooting activities and supporting the development and training of manufacturing teams.Supporting the introduction of new products, processes and equipment into manufacturing operations.Driving quality control, including reducing customer complaints, non-conformances and audit findings.Providing technical input into customer complaint investigations and non-conformance management.Leading plant trials and experimental programmes in line with Management of Change requirements.Acting as the manufacturing link for new product development programmes.About YouYou'll be a technically strong engineer who enjoys solving problems and turning data into practical improvements. You'll be confident working across multiple functions and influencing teams at different levels. The successful candidate will take ownership of each improvement opportunity and ensure solutions deliver lasting value.You'll ideally have:A degree or equivalent qualification in Engineering, Materials Science or another relevant technical discipline.Significant experience delivering process improvements within a manufacturing or industrial environment.Practical experience with Lean, Six Sigma or similar methodologies; Green Belt would be advantageous.Strong analytical and problem-solving skills, with the ability to use data to make informed decisions.Experience working within a formal Quality Management System.Knowledge of FMEA, control plans, regulatory compliance and product testing.Strong communication and influencing skills, with the ability to work effectively with both technical and operational teams.An engineer with a proven track record of delivering sustainable improvements, quality gains and cost savings through technical projects.Why Join?You'll be joining an innovative, technology-driven manufacturing environment where your technical expertise will have a genuine impact. The business places a strong emphasis on professional development and empowering its people to identify better ways of working.You'll have the opportunity to work on technically challenging projects, collaborate across departments and contribute to new product and process development. This is a role where an experienced engineer can make a tangible difference to manufacturing performance and quality.If this role could be of interest to you, please contact Georgie Ireland at E3 Recruitment to find out more.TPBN1_UKTJ

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewThe Compounding Manufacturing Engineer is responsible for providing technical expertise in material science and polymer processing to support the manufacturing of the TE Swindon product range. Working within the Manufacturing Engineering Team, this role acts as the subject matter expert for compounding processes, driving product quality, process capability, yield improvement, and operational excellence across the manufacturing environment.The successful candidate will support new product introductions, process validations, material changes, troubleshooting activities, and continuous improvement initiatives while ensuring compliance with safety, quality, and customer requirements.Your new role:Provide day-to-day technical support for compounding operations through specialist knowledge of polymer materials, formulations, and processing techniques.Work closely with Design, Quality, and Operations teams to support Change Management, New Product Introduction (NPI), and technical problem-solving activities.Lead and support product and process validation activities, including equipment qualification, raw material changes, and the safe launch of new equipment.Investigate manufacturing issues and customer complaints, identifying root causes and implementing corrective actions to improve product quality and process performance.Develop and implement process improvements to enhance product reliability, repeatability, yield, and manufacturing efficiency.Manage and maintain Bills of Materials (BOMs), manufacturing routings, product specifications, and associated documentation to ensure traceability and accurate costing.Conduct material and product testing, analyse results, and update quality inspection requirements where necessary.Support continuous improvement initiatives using structured problem-solving methodologies.Communicate project plans, progress, risks, and recommendations to Technical, Planning, Production, and Management teams.Ensure all activities are conducted in compliance with Health, Safety, Environmental, and Quality standards.Your ideal background:HNC, HND or degree in an engineering discipline Experience within manufacturing, process engineering, materials engineering or compounding environments.Strong understanding of polymer science, materials engineering and compounding processes.Experience supporting engineering change management, process validation and New Product Introduction (NPI).Proven ability to improve product quality, process capability, yield, reliability and manufacturing efficiency.Experience conducting material investigations, product testing and technical problem-solving.Experience maintaining Bills of Materials (BOMs), manufacturing routings and engineering documentation.Strong project management and organisational skills with the ability to manage multiple priorities.Understanding of manufacturing systems, process controls and engineering data management.Excellent analytical, problem-solving, written and verbal communication skills.High attention to detail with a proactive approach to continuous improvement.Hands-on experience with polymer compounding equipment, including batch mixers, twin screw extruders and Z-blade mixers.Experience in polymer formulation development, material qualification and product validation.Knowledge of structured problem-solving methodologies, including 8D and Root Cause Analysis.Experience investigating customer complaints from product performance and formulation perspectives.Experience leading equipment qualification and process validation projects.Familiarity with statistical process control, continuous improvement tools and quality management systems.Knowledge of APQP, PPAP or similar product launch and quality planning methodologies.Experience working in regulated manufacturing environments with a focus on traceability and compliance.

Attivo is seeking a Compliance Analyst to support high regulatory standards and ensure fair outcomes for clients. The role includes managing and resolving complaints while working collaboratively across the business to maintain compliance. The position further emphasizes compliance monitoring and co

Customer Service and Sales Administrator c£28K We are recruiting for an experienced sales/customer services professional to join an established and growing engineering business based in Cheltenham. The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team. About the role As our Customer Service & Sales Administrator working within our sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new. General administration tasks as follows: Key responsibilities • Processing sales orders / quotations based on customer requests and enquiries in a timely manner, • Responding to customer inquiries providing product and / or service information, • Addressing customer complaints and providing resolutions promptly, • Maintaining detailed records of all interactions with customers, • Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers, • Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling., • Sourcing parts/raising purchase orders with suppliers., • Submitting customer invoicing, • Follow up all open quotations generating reports for management Your Skills & Attributes • Knowledge of Sage version 50 essential., • Confident telephone manner., • Proficient with Microsoft Office., • Confident working with Excel spreadsheets., • Excellent communication skills., • Excellent organisational skills., • Be highly motivated and customer driven., • Ability to work to deadlines. Hours Monday to Thursday 8.30am – 4.30pm, Friday 8.30am -2.00pm Salary up to £28K depending on experience; + bonuses; 25 days holiday + bank holidays Please forward your up-to-date CV details and call Judy to discuss further. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers

Excellent permanent opportunity to join a thriving business based in Cheltenham. The company manufacture specialist equipment, as the Customer Order Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with the existing customers and new. General administration tasks as follows: • Processing sales orders / quotations based on customer requests and enquiries in a timely manner, • Responding to customer inquiries providing product and / or service information, • Addressing customer complaints and providing resolutions promptly, • Maintaining detailed records of all interactions with customers, • Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers, • Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling., • Sourcing parts/raising purchase orders with suppliers., • Submitting customer invoicing, • Follow up all open quotations generating reports for management Candidate Attributes: • Proficient with Microsoft Office., • Confident working with Excel spreadsheets., • Excellent communication skills., • Excellent organisational skills., • Be highly motivated and customer driven., • Ability to work to deadlines., • Knowledge of Sage highly advantageous. Hours - Monday – Thursday - 8.30am – 4.30pm & Friday 8.30am -2pm Salary - Approx £28k depending on experience; + bonuses; 25 days holiday + bank holidays

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

A Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop for all customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent people-led support with automation and intelligent technology. This role requires a proactive and commercially aware people manager who can turn an ambitious service vision into practical and measurable change. Key Responsibilities: Develop and deliver a clear customer service transformation strategy. Transform the department into a scalable one-stop shop for customers and approved installation partners. Design a future-ready service model that can support continued UK growth and expansion into Europe. Identify and introduce technology and automation that improve service quality and operational efficiency. Explore the use of AI-powered customer service tools to improve response times and customer outcomes. Create a connected customer journey across customer service, technical support and installer assistance. Review existing processes and replace inefficient working practices with scalable digital solutions. Build the systems and workflows required to provide customers and installers with faster access to information and support. Develop self-service tools and digital resources that reduce avoidable customer contact. Lead and motivate the customer service team through a significant period of operational change. Coach and develop team members to succeed within a more technology-enabled service environment. Establish clear customer service standards and measurable performance indicators. Improve first-contact resolution rates, response times and overall customer satisfaction. Use customer feedback and service data to identify future improvement opportunities. Develop procedures and training materials that support consistent service delivery across multiple markets. Work closely with technical, commercial and product teams to deliver a joined-up customer experience. Handle complex complaints and escalated customer issues through to resolution. Preferred Ideal Experience & Skills Required The successful candidate will demonstrate the following: Demonstrate previous experience leading and developing a customer service or customer support function. Bring experience of transforming or modernising customer service operations. Show a strong track record of managing and developing people through periods of change. Understand how technology and automation can improve customer service delivery. Use customer service systems and CRM platforms confidently. Bring experience using AI tools within a customer service environment as an advantage. Develop scalable processes that can support business growth and increased customer demand. Analyse customer service data and translate findings into practical improvement plans. Communicate confidently and professionally with customers, installation partners and colleagues. Lead operational change while maintaining team engagement and service quality. Build effective working relationships across technical, commercial and product teams. Possess experience within renewable energy, home technology or another technical product environment as desirable rather than essential. What's on Offer This is an opportunity to shape the future of customer service within an innovative and rapidly growing renewable energy technology business. The Customer Service Manager will have the autonomy to transform the department, introduce new technologies and develop a scalable service model capable of supporting UK and European growth. The role offers a salary of £35,000 to £38,000 depending on experience plus good benefits and the opportunity to make a visible long-term impact within a future-focused sector. Salary :- £35,000 - £38,000 base salary plus good benefits. Location :- Near Cheltenham. Company:- An award-winning renewable energy technology business specialising in intelligent home energy storage and supporting technologies. Diversity & Inclusion ENMASE Group operates an inclusive and diverse recruitment process and removes barriers from the recruitment journey wherever possible. We also work with our clients to encourage fair and inclusive hiring practices. If you require any support or reasonable adjustments at any stage of the recruitment process please let us know and our trained consultants will assist you

Due to continued growth, our client is delighted to offer a brand-new permanent opportunity to join their successful and expanding business based in Cheltenham. The company specialises in the manufacture of specialist equipment, and as a Team Administrator, you will become part of a small, friendly sales administration team. You will be responsible for responding efficiently to incoming enquiries and orders, alongside managing a range of associated administrative duties. General administration tasks as follows: • Processing sales orders / quotations based on customer requests and enquiries in a timely manner, • Responding to customer inquiries providing product and / or service information, • Addressing customer complaints and providing resolutions promptly, • Maintaining detailed records of all interactions with customers, • Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers, • Sourcing parts/raising purchase orders with suppliers., • Submitting customer invoicing, • Follow up all open quotations generating reports for management Candidate Attributes: • Proficient with Microsoft Office., • Excellent communication skills., • Excellent organisational skills., • Ability to work to deadlines. Hours - Monday – Thursday - 8.30am – 4.30pm & Friday 8.30am - 2pm Salary - Approx £28k depending on experience + discretionary annual company performance bonus (approx. £2k) + 25 days holiday + bank holidays

Due to continued growth, our client is delighted to offer a brand-new permanent opportunity to join their successful and expanding business based in Cheltenham. The company specialises in the manufacture of specialist equipment, and as a Customer Service Administrator, you will become part of a small, friendly sales administration team. You will be responsible for responding efficiently to incoming enquiries and orders, alongside managing a range of associated administrative duties. General administration tasks as follows: • Processing sales orders / quotations based on customer requests and enquiries in a timely manner, • Responding to customer inquiries providing product and / or service information, • Addressing customer complaints and providing resolutions promptly, • Maintaining detailed records of all interactions with customers, • Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers, • Sourcing parts/raising purchase orders with suppliers., • Submitting customer invoicing, • Follow up all open quotations generating reports for management Candidate Attributes: • Proficient with Microsoft Office., • Excellent communication skills., • Excellent organisational skills., • Ability to work to deadlines. Hours - Monday – Thursday - 8.30am – 4.30pm & Friday 8.30am - 2pm Salary - Approx £28k depending on experience + discretionary annual company performance bonus (approx. £2k) + 25 days holiday + bank holidays

Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary: £17.00-£18.00 per hour Hours: Monday to Friday, 9.00am-5.00pm Contract: Temporary, 3-6 months Location: Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines.Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable.If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)

Vehicle Quality Complaints Handler. Vehicle Quality Complaints Lead. Investigate complaints in line with FCA guidelines, ensuring fair and robust outcomes.

Inclusion Officer – SEND Complaints. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families. The successful candidate will take responsibility for

Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and inf

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime.

Responsible for completing monthly quality audit and complaints reports, with root cause analysis and identification of themes. Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. This will include comple

Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business improvements. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor in

TipTopJob in Leeds is seeking a permanent Complaints Team Manager to lead a team of Complaint Handlers and Administrators within our Complaints Operation.

Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. Ensuring complaints are logged, acknowledged, and responded to within regulatory timeframes. Contrib

Taking ownership of complaints from initial contact through to resolution, managing your own caseload within regulatory requirements and agreed timescales. Providing a seamless, professional and supportive experience for customers throughout the complaints journey. Experience handling customer compl

This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You’ll provide clear, fair, and empathetic support to custo

A leading dental group in the UK is seeking a Complaints Specialist to enhance patient experiences by resolving concerns empathetically and efficiently. The role requires outstanding communication skills, a keen analytical approach, and experience in handling complaints.

Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes. Investigating complaints thoroughly and maintaining robust audit trails. Maintaining the complaints database and producing accurate management information.

Oversee complaints from initial receipt through to final resolution and manage complex, high‑risk and escalated complaints. Promote accessibility and inclusivity within the complaints process. Are you an experienced complaints professional with a passion for delivering excellent customer service a

Venn Group in the United Kingdom is recruiting for a Complaints Officer within an NHS organisation's Patient Experience Team. The role handles complaints and feedback from receipt to resolution, acting as main contact for complainants with empathy and professionalism. Location across Kent with two d

GSF Car Parts is seeking a Customer Complaints Handler in the United Kingdom. You will investigate complaints across branches, warehouse operations, and customer service, maintain detailed records, and identify patterns to improve processes.

Proven complaints handling experience is essential, preferably within the insurance or financial services sectors, with claims complaints experience being an added advantage. We’re excited to offer a full-time, permanent role at AXA Commercial as a Complaints Handler in our Complaints Resolution t

Trent & Dove Housing is seeking an experienced Complaints Manager to lead our complaints service, ensuring concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code.

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible. Experience of working in a Complaints environment.

AXA UK is seeking a Complaints Handler for the Complaints Resolution team in the UK. The role focuses on handling customer complaints by conducting thorough investigations, communicating clearly, and ensuring fair outcomes in a supportive, team-oriented environment.

JLL Workplace Management is seeking a detail-oriented Quality Assurance and Complaints Handling Specialist to ensure the quality and efficiency of the Operations Centre while effectively addressing customer feedback and complaints.

Capio Recruitment Financial Planning is seeking a Technical Complaints Specialist in Swindon for a hybrid role with 3 days in the office. You will investigate and resolve complex financial complaints, providing technical guidance and ensuring regulatory compliance while supporting positive client ou

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. What We’re Looking For In a Complaints Team Manager. We're keen to speak with candidates who have proven experience managing a Complaints Team or a Telephon

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Strong investigation, communication and decision-making skills are essential; prior regulated complaints handling is required. CCP Recruitment LTD is partnering with a growing Fintech to recruit an experienced Complaints Officer on an initial 1-3 month contract in Milton Keynes. You will manage cust

We’re looking for a proactive and compassionate Complaints Specialist to champion our efforts in resolving concerns with empathy, efficiency, and professionalism. Demonstrated experience in handling complaints, customer service, or a related field.

AXA Group is seeking a Complaints Handler for the Complaints Resolution team in Haverhill, Bolton or Gloucester. This full-time role involves handling customer complaints by phone with empathy and ensuring fair resolutions, while building strong team relationships. You will need proven complaints ha

VennGroup supports an NHS organisation in recruiting a Complaints Officer to join the Patient Experience Team. We are seeking an experienced administrator or complaints professional passionate about customer service and improving patient outcomes, with NHS procedures knowledge and strong communicati

A well-established UK wealth management business is seeking a Complaints Analyst to join their Risk & Compliance function. The role involves managing the investigation and resolution of client complaints, ensuring compliance with relevant regulations, and liaising with various stakeholders. Candidat

Irwell Valley Homes in Manchester is seeking a dedicated Complaints Officer to manage Stage 1 complaints through to resolution within required timescales, and to work with managers on complex cases.

Brackenberry is assisting a Local Authority in Waltham Forest to appoint a Housing Complaints and Enquiries Officer on a 3-month contract, highly likely to be extended at client discretion. You will manage Stage 1 Housing Management and Assets complaints, work with contractors and internal teams to

Local Authority in Bexleyheath is recruiting for a Complaints & FOI Business Support Officer on an ongoing temporary basis, hybrid working with office attendance two days a week. Role involves handling complaints and FOI requests, SAR redaction, and case-management support. The ideal candidate will

Proven complaints handling experience is essential, preferably within the insurance or financial services sectors, with claims complaints experience being an added advantage. We’re excited to offer a full-time, permanent role at AXA Commercial as a Complaints Handler in our Complaints Resolution t

Niyaa People is seeking a permanent Complaints Resolution Officer to own a varied caseload from initial investigations to final resolution. This role suits someone with housing complaints, casework or customer service experience who can investigate complex issues, influence service improvements and

A leading UK financial services group is seeking a Complaints Manager for their PRT Client Services team to manage Defined Benefit pension complaints. Responsibilities include investigating complaints, analyzing data, and collaborating with third-party suppliers.

Grant Thornton in the UK is seeking a Senior Public Sector Audit Complaints and Objections Manager to lead complaints handling, manage Local Audit and Accountability Act objections, whistleblowing disclosures, and elector concerns.