Complaints jobs in CarlisleCreate job alerts

Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases. \n \n Key Responsibilities for the Complaints and Communications Manager: \n\n • Managing escalated complaints to ensure compliance and timely resolution\n, • Supporting customer service agents with early-stage query handling\n, • Analysing complaint trends to identify and prevent recurring issues\n, • Owning the company's tone of voice and customer-facing templates\n, • Coaching internal teams on effective communication and service delivery\n\n \n Skills Required for the Complaints and Communications Manager: \n\n • Proven experience in a customer service or complaints handling environment\n, • Strong understanding of complaint processes and compliance standards\n, • Exceptional written communication skills for drafting complex correspondence\n, • Ability to handle difficult conversations in a calm, solutions-focused manner\n, • Strong analytical and organisational skills to manage multiple priorities\n, • Driving license required due to the location of the office\n\n \n Please apply as directed!

Senior Customer Service Executive \n C£33,000 \n Carlisle, Cumbria \n MC Technical Recruitment is currently looking to recruit a Senior Customer Service Executive on behalf of our client, a growing energy solutions business based in Carlisle. \n This role will involve managing customer complaints from start to finish, drafting clear communications, and working with teams across the business to resolve issues and ... \n \n ZIPC1_UKTJ

Key Responsibilities for the Complaints and Communications Manager: Managing escalated complaints to ensure compliance and timely resolution Supporting customer service agents with early-stage query handling Analysing complaint trends to identify and prevent recurring issues Owning the company'

Senior Customer Service Executive on behalf of our client, a growing energy solutions business based in Carlisle. This role will involve managing customer complaints from start to finish, drafting clear communications, and working with teams across the business to resolve issues and improve the cust

Key Responsibilities for the Complaints and Communications Manager:. Skills Required for the Complaints and Communications Manager:. Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Ex

Customer Service Executive role managing complaints from start to finish, drafting communications, and collaborating with internal teams to resolve issues for an energy solutions business.

Development Management Principal Planning Officer West Morland Planning Officer - £40-45 per hour Umb to the worker Principal PO - £55 - £63 per hour Umb to the worker Full Time Job Purpose: Lead the assessment and determination of complex planning applications, including major residential, commercial and mixed-use developments. Prepare high-quality reports and recommendations for Planning Committee. Provide technical advice and support to Planning Officers and Senior Planning Officers. Interpret planning legislation, local policy and national guidance to inform robust decision-making. Represent the Council at pre-application meetings, public consultations, site visits and Planning Committee. Work collaboratively with developers, consultees, legal representatives and local communities. Support the Council in planning appeals, hearings and public inquiries. Mentor colleagues and contribute to professional development across the team. Promote continuous improvement by helping develop efficient processes and maintaining high standards of planning practice. Respond professionally to complex customer enquiries and complaints. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency...

Continually review and optimise complaints processes to ensure they remain scalable and offer the best possible customer journey. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business improvements. Take full respo

Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. This will include completion of monthly quality audit and complaints reports, identifying errors and process failures and then working with the Quality

Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime.

Our client, a well established insurance business in the City, is looking for a Complaints Investigator to join its complaints team. You will have solid experience handling complaints within an FCA regulated financial services environment, ideally within general insurance.

This is an excellent opportunity for a qualified solicitor with experience handling professional indemnity claims, complaints and regulatory matters, ideally gained within a law firm, professional indemnity insurer or a related insurance environment. This is a great opportunity for a solicitor looki

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Middlesbrough | £42,000–£55,000+ DOE | Bonus.Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?.A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Pr

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We are working on behalf of a fantastic care provider who are looking for a Care Assistant to join their night team in Blackwell, Carlisle.This is a rewarding opportunity for someone who is passionate about providing high-quality, person-centred care and making a genuine difference to the lives of r

Investigate complaints, errors and service issues and drive corrective action.

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World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

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Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

Software Technical Team Lead - 3683-1.SC must be in place prior to starting the contract.Join our dynamic team as a hands-on Software Engineering Team Lead, where you'll spearhead a medium-sized team to deliver our Missile Control Software.In this fast-paced role, you'll drive the entire development

BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low-carbon power system and want to help your dedicated team reach its full potential.You combine stron

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

BloombergNEF Wind Research Team Leader.BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low‑carbon power system and want to help your dedicated team r

Fujitsu UK is seeking a UK Head of Quantum to establish and lead a new UK quantum capability, reporting to the UK CTO within the Technology Group.This role will translate Fujitsu’s global quantum strength into market-ready services and client outcomes.You will build the team, governance, and deliv

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by co

Closing date: 25-08-2026 Customer Team Member - Home Delivery Driver Location: Kilmallie Road , Caol, PH33 7ENPay: £13.Contract: 12 hours per week + regular overtime, permanent contract, part timeWorking pattern: varied shifts including early mornings (store opening), afternoons, late evenings

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Closing date: Customer Team Leader.Location: 2 Shore Street , Brodick, KA27 8AG Pay: £14.Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shif

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Domiciliary Care Assistant (Driver Required).Are you a compassionate, reliable, and experienced carer looking to make a difference in your local

Lead the Way as a Children's Residential Team Leader Ready to take the next step in your career? At Wilderness Way, leadership is about more than managing shifts.It's about creating an environment where children can feel safe, valued and supported to achieve their potential.As a Team Leader, you'll

Routes Healthcare does not offer sponsorship £500 Signing-On Bonus, paid after 120 hours worked! Female Complex Care Assistant Carlisle | Based at one client's home | Evenings & Nights Available £16.Contracts available from 23 to 40 hours per week | Paid Enhanced DBS Shifts Available Evenings: 4

Join Superior Healthcare as a Complex Care Assistant in Crawley , supporting children, young people, and adults with complex health conditions to live independently and safely in their own homes across Crawley and West Sussex.This is more than a care job - it's a chance to build a rewarding, special

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