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Insurance Manager (Automotive Aftersales) Based, West Yorkshire, Package 55-60k plus bonus plus company benefits. Hybrid working. Overview of position We are seeking a highly organised and analytical Insurance Manager specialising in Automotive Aftersales. The successful candidate will oversee insurance operations related to vehicle service and parts, ensuring compliance with company policies and industry standards. This role offers an excellent opportunity to lead insurance processes, optimise claims management, and contribute to the overall efficiency of the aftersales department. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Oversee the Parts process and ensure that savings for parts supply are maximized for the benefit of the Company plus support future strategy and objectives. Oversee the audit of dealers through the CQA team, pinpointing the dealers that require audit and ensuring a schedule of dealer audits is planned and the CQA audit team are efficiently organized. Manager a small team of underwriters. Some travel required including overseas to facilitate audits. Key job functions To be the technical ‘go to’ expert on technical vehicle queries that the underwriting team may have. Maintain wide industry knowledge of vehicles and mechanical issues Ensure all underwriting philosophies and procedures are followed according to Company and market conditions. Proactively manage relationships and communications with claims administrators to promote improvements to risk management Manage customer complaints through to resolution and act as point of contact for Financial Ombudsman Service Conduct site surveys to assess suitability for vehicle storage Monitor the performance of dealers and identify audit opportunities. Take full ownership of the Audit Programme. Proactively manage the programme to ensure that Underwriting Managers understand the business imperative and influence the Underwriting Managers to make sure audits take place according to the timetable planned and agreed with the CUO. Ensure the audit process constantly evolves in a dynamic way to keep pace with business needs. Take opportunities to liaise with colleagues in other parts of the business to get feedback on personal performance. Proactively liaise with all stakeholders prior to audits to ensure that key areas are focused on during the audit. Ensure that the audits are thorough and that all areas of weakness are identified and that recommended actions are well thought through and have high intellectual rigour. Highlight the key action points and follow up on a regular basis to ensure that they have been implemented with the result that we have made change happen. If actions have not been implemented in accordance with agreed timescales challenge the business to resolve them. Provide reports on audits, parts savings and registration audits to the Coverholder Oversight Committee To respond to all internal and external underwriting and claims related queries relating to programmes and to involve other Departments (e.g. Claims or Actuarial / Pricing) as necessary before issuing a response. Ensure that personnel are adequately managed with 1-2-1s, development plans and succession plans in place for the teams you are responsible for Constantly review the adequacy of resource and people plans for the areas for which you are responsible Qualifications, experience required. Experience in Automotive Management especially in the Aftersales Market, bachelor’s degree in business management (preferred). Must be at least NVQ level 3 Qualified in vehicle maintenance and repair, Senior or Master technician preferred. Minimum of 5 years’ experience in claims and administration environment is essential. Minimum of 5 years’ experience of claims handling of Aftersales insured products is strongly desirable. Knowledge of FCA regulation, FOS procedures, Conduct Risk, TCF and other relevant regulation is essential. Proven experience in: Complex decision making on complex customer and claims issues; essential The motor trade and knowledge of how motor vehicles work, is essential. * Financial acumen relating to insurance performance on an underwriting and financial year basis; is desirable MS Office competence is essential

Cusstomer Experience Manager Leeds | Office Based with Regular Travel £40,000 - £45,000 + Benefits We are working with a high-growth, multi-site healthcare business that is entering an exciting period of expansion. As the business continues to grow, we're looking for a hands-on Customer Experience Manager to focus directly on the customer journey and help maintain exceptional service standards across our locations. This is a fantastic opportunity for a customer experience professional who enjoys diving into feedback, solving problems, and making a day-to-day impact on patient satisfaction. The Role You will be responsible for understanding what patients are experiencing, identifying where things aren't working, and figuring out why. Rather than just managing complaints after they happen, you will look closely at customer feedback, ratings, and data to identify root causes. From there, you will implement practical solutions that create lasting improvements. A central part of this role will be running our mystery shopping programmes, using the findings to identify immediate opportunities and drive improvements across the patient journey. Key Responsibilities Run mystery shopping programmes and turn findings into actionable improvements. Analyse customer feedback, reviews, ratings, and complaints to identify trends. Investigate issues to find the root cause and implement fixes. Drive daily improvements in customer satisfaction and online ratings. Work closely with local operational teams to resolve recurring service issues. Use patient insight and data to help teams improve service delivery. Promote a culture of continuous improvement around the patient experience. About You We are looking for a Customer Experience, Customer Service, or Patient Experience specialist who loves solving problems and has a track record of improving customer satisfaction. You will be: Excellent at identifying the root cause of service problems. Experienced in managing mystery shopping exercises. Highly analytical and naturally inquisitive about feedback data. Confident working alongside local operational teams to fix issues. Passionate about delivering exceptional customer experiences. * Comfortable working in a fast-paced, growing environment. This is a great opportunity to move beyond simply managing customer issues. Instead, you will build better experiences, solve problems at their source, and drive measurable improvement. Apply now or contact us for a confidential conversation

Monday to Thursday: 07:00 15:15 Friday: 07:00 14:30 Job Description:This role would suit an enthusiastic, innovative Production Engineer or QC Inspector with a strong working knowledge of CMM programming and software. This position reports directly to the QA / RA Manager. As a hands-on Quality Inspector and metrology expert, the employee will be able to interpret technical drawings and specifications and use a variety of inspection tools to identify and resolve quality issues. . The responsibilities include; Creating CMM programs in advance of production and cataloguing to ensure ease of use Inspecting manufactured parts using both CMM and manual techniques Producing inspection reports Maintaining Quality systems Training new employees and apprentices to be fully competent in inspection processes, Leading or contributing to Continuous Improvement activities Calibration of equipment Maintaining and enhancing HSE The ideal candidate will be able to coordinate and plan their workload to meet the daily demands of the business, supporting others during busy periods. Key Responsibilities: Program and operate Mitutoyo CMMs using MCOSMOS, CAT1000D software for inspection of precision components. Familiarity with MICAT is a bonus but training will be provided. Work proactively to develop and deliver pre-programmed CMM inspection routines aligned with the requirements identified during the Contract Review process. Conduct first-off, in-process, and final inspections in accordance with engineering drawings, 3D models, and GD&T specifications. Perform manual inspections using micrometers, verniers, height gauges, bore gauges, and other metrology equipment. Interpret complex engineering documentation and apply inspection methods to validate dimensional conformity. Produce clear, detailed inspection reports and maintain accurate quality records. Support the identification of non-conformances, root cause analysis, and corrective/preventive actions. Collaborate effectively with production, engineering, and quality teams to ensure timely resolution of quality issues. Maintain compliance with ISO 13485 and other medical device regulatory standards. Contribute to Continuous Improvement efforts in Quality / Inspection processes and documentation. Increasing efficiency, improving on time delivery, reducing non-value-added inspection and reducing cost. Attend (As deputy) and update information for Production meetings to provide department workflow updates. Complete inspection related tasks as directed by the Senior Quality Inspector or QA / RA Manager. Assist with the upkeep of the calibration system by means of the calibration of company equipment to defined timescales. Be a high functioning member of the quality department and support Production Engineering and other internal departments to further the interests of the company as a whole. Meet quality and quantity productivity . Support the Quality Manager in monitoring and progressing Quality Assurance and Quality Control programs and produce reports relating to non-conformance. Ensure all quality records are fully completed in line with GDP requirements. Create, support the creation of or help to improve work instructions, procedures and forms within the quality management system. Maintain safe operations by keeping work areas clean and organized and by adhering to the companys 5S philosophy, safety procedures and regulations. Maintain equipment by completing basic preventive maintenance requirements, following manufacturer's instructions. Report repairs to your line manager. Required Skills & Experience : Proven experience as a CMM Programmer, ideally in a medical device or precision engineering environment. Proficiency with MCOSMOS software and solid understanding of CMM operation and best practices. Strong knowledge of GD&T and ability to interpret complex technical drawings and CAD data. Skilled in using a wide range of manual measurement tools. Familiarity with ISO 13485, ISO 9001, or other regulated quality systems. Good working knowledge of Quality documentation, including FAIRs, CTQs, inspection reports, NCRs, CAPA and Complaints. Strong teamwork and communication skillsable to collaborate across departments. Demonstrated proactive approach to identifying issues and implementing solutions. Competent in using MS Office and QMS or ERP systems.Accountabilities of All Employees: Using your best efforts and full capability daily to the work assigned to you by your manager. Advising your manager if you do not understand the work they have assigned to you, or if the assignment does not fit with your knowledge, current skills or available time and resources. Advising your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you. Advising your manager of opportunities that could help you complete or improve the work assigned to you. Demonstrating behaviours consistent with the company values. Work within prescribed boundaries, including company policies, standards, procedures and any legislative requirements. Participate in required meetings and training programs.Other Duties: Promote the company vision, values and reputation with all staff, customers, suppliers, partners. Work with the Quality and Production teams on other projects and assignments where appropriate. To ensure the most efficient and effective methods and practices are used for all aspects of the job. Working within the Quality Management System (QMS) framework, complying with procedures, company guidelines and H&S policy at all times. Support any other reasonable request made by your Manager, or other seniorTPBN1_UKTJ

We are delighted to be working with a well-established and growing food manufacturing business, who are looking to welcome a Technical Graduate into their expanding technical team. This is a fantastic opportunity for a food science graduate to take their first step into a technical career within the food manufacturing industry, gaining hands-on exposure to quality, compliance, and product development within a supportive and knowledgeable team. Reporting directly to the Quality Manager, you will sit as part of the wider technical function, supporting the technical team across a variety of responsibilities as the business continues to grow. This role offers genuine progression potential and the chance to build a well-rounded foundation across technical, quality, and compliance disciplines. Responsibilities: Coordinate all technical systems, ensuring customer requirements are consistently delivered. Implement quality systems and ensure they are continually updated and maintained in line with BRC requirements. Play an active role as part of the site HACCP team. Support new product launches, working closely with colleagues across the site. Conduct and support internal audits. Support external audits, including BRC and customer audits, providing documentation as required. Handle and respond to customer complaints in a timely and professional manner. Requirements: A Food Science, or related, degree is essential. An understanding of retailer requirements is essential for this role. A good understanding of BRC and HACCP requirements. A strong ability to communicate effectively and work well as part of a team. An adaptable approach, with the willingness to learn and take on new challenges. This is a wonderful opportunity for a graduate to launch a long-term career in technical food manufacturing, with genuine mentorship, variety, and room to grow within a business that values its people. If you are passionate about food safety and quality, and keen to build a meaningful career in the industry, we would love to hear from you. The ideal candidate will be working in a similar position within food production. If you feel this exceptional opportunity is for you and you meet the above criteria, then click apply and send us an updated copy of your CV - alternatively you can send through your C.V to (url removed) or phone (phone number removed). As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)

Key Objectives: The Technical Production Manager is responsible for leading all aspects of manufacturing operation, ensuring production targets, quality standards, efficiency objectives, and health & safety requirements are consistently achieved. The role requires a highly technical individual with extensive knowledge of mechanical manufacturing processes, production equipment, continuous improvement methodologies, and production technologies. The Technical Production Manager will drive operational performance, maximise machine uptime, develop manufacturing capability, and lead production teams to deliver world-class quality and service to customers. Main Duties: Lead daily manufacturing operations to achieve output, quality, and customer service targets. Monitor and improve KPIs including productivity, scrap, efficiency, downtime, labour utilisation, and OEE. Plan labour and machine resources to maximise utilisation and ensure smooth production flow. Coordinate production activities with planning, engineering, maintenance, quality, and supply chain teams. Act as the technical authority for all processes, machinery, and automation. Lead troubleshooting, root cause analysis, and resolution of machinery, process, and quality issues. Improve equipment performance, reliability, and process capability through structured engineering interventions. Support installation, commissioning, optimisation, and validation of new machinery and production lines. Partner with maintenance to strengthen preventative maintenance strategies and reduce downtime. Use production data to identify improvement opportunities and cost‑saving initiatives. Lead Lean Manufacturing, Six Sigma, and CI initiatives across operations. Reduce waste, optimise workflow, and embed standardised work and best practices. Champion structured problem solving, waste elimination, and process optimisation. Identify automation and technology improvements to enhance productivity and quality. Ensure all products meet customer specifications and internal quality standards. Lead investigations into quality concerns and implement corrective and preventive actions. Work with Quality teams to reduce defects, rework, and customer complaints. Maintain process control systems and quality assurance procedures. Champion a strong safety culture and ensure compliance with all regulatory and environmental requirements. Conduct risk assessments, promote safe working practices, and lead investigations into incidents and near misses. Drive continuous improvement in safety performance and zero‑harm behaviours. Lead, mentor, and develop team leaders, supervisors, and operators within manufacturing. Conduct performance reviews, identify training needs, and build leadership capability. Foster a high‑performance culture focused on accountability, teamwork, and continuous improvement. Ensure effective communication across shifts and departments. Translate manufacturing strategy into clear operational frameworks and measurable outcomes. Provide senior leadership to the Senior Manufacturing Manager, and wider teams. Oversee end‑to‑end performance production, ensuring alignment with upstream and downstream processes. Key Skills: Manufacturing engineering knowledge with a strong technical background in high‑volume industrial production. Automated equipment management including operation, optimisation, and performance improvement. Technical fault diagnosis across mechanical, electrical, and process‑related issues. Preventative maintenance and asset management capability. Production planning & control with strong understanding of manufacturing systems and workflow optimisation. Advanced analytical skills with the ability to interpret technical drawings, specifications, and engineering documentation. Manufacturing leadership in a technical or production management role. Operational improvement delivery with a track record of productivity, efficiency, and quality gains. People management with strong coaching and capability‑building skills. Stakeholder communication across technical, operational, and leadership teams. Change leadership with the ability to influence, challenge, and drive results through others. Strong decision‑making, organisation, and prioritisation skills. Degree, HND or equivalent in Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, or related discipline. Health & Safety qualification or demonstrable knowledge of manufacturing safety management. Desirable Lean Manufacturing qualification. Six Sigma Green Belt/Black Belt. IOSH Managing Safely or NEBOSH. Project Management qualification. Personal Attributes Hands‑on technical leadership with strong credibility on the factory floor. Results‑driven, commercially aware, and committed to continuous improvement. Detail‑focused with excellent problem‑solving capability. Resilient, proactive, and effective in fast‑paced environments. Able to develop people, build high‑performing teams, and maintain strong engagement. Holds leaders accountable while fostering a positive, improvement‑focused culture. Champions succession planning, capability development, and shared ownership of operational excellence

Job Title: Quality EngineerLocation: Pudsey, West YorkshireSalary: Competitive, dependent on experienceJob Type: Full-Time, PermanentAbout the Role:We are seeking a motivated and detail-oriented Quality Engineer to join our Quality team. This is an excellent opportunity for an experienced quality professional to play a key role in driving quality performance, continuous improvement, and customer satisfaction within a fast-paced manufacturing and engineering environment.As a Quality Engineer, you will work closely with production, engineering, and supply chain teams to ensure products and processes consistently meet customer, regulatory, and internal quality requirements. You will lead investigations into quality issues, implement corrective actions, and contribute to ongoing improvement initiatives across the business.Key Responsibilities:Monitor and improve product and process quality throughout the manufacturing lifecycle.Lead root cause investigations using structured problem-solving techniques such as 8D.Manage customer complaints and non-conformance reports through to an effective resolution.Conduct internal process audits to ensure compliance with company standards and quality management systems.Support external audits from customers, certification bodies, and regulatory authorities.Analyse quality performance data and identify trends and improvement opportunities.Maintain quality documentation, procedures, and work instructions.Collaborate with production teams on process improvements and new product introductions.Promote a culture of continuous improvement and quality excellence throughout the organisation.Skills and Experience:Essential:A Quality Engineer, Quality Specialist with experience, gained in a fast-paced manufacturing environment,Strong understanding of quality management systems, ideally ISO 9001.Experience with root cause analysis and corrective action methodologies.Ability to interpret engineering drawings, specifications, and technical documentation.Strong analytical and problem-solving skills.Proficient in Microsoft Office applications.Benefits:Monthly time keeping and attendance bonus up to £100 (criteria to be met)Private health insurance after a 24-month qualifying period.Holiday entitlement 26 days plus bank holidays (Pro rata)6 weeks Company sick pay after 2 years.Cycle to work schemeHow to Apply:If you are a highly organised individual with a keen eye for detail and enjoy working in a manufacturing environment where quality is critical, we would love to hear from you.Please submit your CV and covering letter detailing your experience and suitability for the role.Candidates with the relevant experience or job titles of; Quality Analyst, QA Engineer, Test Engineer, Quality Supervisor, Quality Manager, Quality Assurance Specialist, Quality Coordinator, Quality Technician, QA Automation Engineer, may also be considered for this role.TPBN1_UKTJ

Business Manager (Financial Planning Firm) Location: Wetherby, West Yorkshire Salary: £50,000 - £55,000 (DOE) Experience: Experience in Financial Services AND management Role Purpose The Business Manager is responsible for running the operational engine of the firm. The purpose of this role is to ensure the business operates smoothly, efficiently and consistently, enabling Directing Financial Advisors to focus on client work, strategic direction and growth rather than day‑to‑day operational issues. This role exists to: Remove friction Create flow Elevate standards Protect leadership time Develop the next generation of professionals within the firm Key Responsibilities Operational Management Oversee day‑to‑day operations across Administration and Paraplanning. Lead, manage and develop operational staff, including performance management, training and ongoing development. Streamline and coordinate internal processes to ensure they are effective, scalable and aligned with business goals. Act as the first point of resolution for operational issues, preventing escalation wherever possible. Workflow Ownership & Delivery Control Full accountability for end‑to‑end client workflow, ensuring: Client meetings are fully prepared in advance. Follow‑ups, reports, implementations and ongoing service actions are delivered on time and to required standards. Work does not drift or fall between teams. Deadlines are consistently met without senior leaders needing to chase. This includes: Running weekly workflow planning across operational teams. Monitoring capacity, pressure points and bottlenecks. Proactively reallocating work and resources when required. Anticipating and resolving issues before they impact client experience or leadership time. Client Service Excellence Oversee client onboarding and ongoing service processes, ensuring a seamless and professional experience. Maintain and improve client service standards in collaboration with financial planners or advisers. Act as an escalation point for complex client service issues or complaints. Ensure the firm's values and personality are consistently reflected in operational delivery. Team Leadership, Development & Culture Act as the primary people leader for operational teams. Conduct regular 1:1s, appraisals and development conversations. Support career development pathways, including graduates and junior team members. Foster a culture of accountability, confidence and continuous improvement. Serve as a trusted point of contact for team queries, concerns and wellbeing. Process Ownership & Continuous Improvement Own and maintain the firm's core operational processes. Ensure processes are clearly documented, understood and consistently followed. Drive operational projects through to completion. Improve handovers, reduce duplication and remove inefficiencies. Support the effective use and development of systems and workflows, including CRM and planning tools. Key Requirements Proven experience in a senior operations, practice management or business management role, ideally within financial services or another regulated professional services environment. Strong understanding of financial planning processes and FCA‑regulated environments (or equivalent regulatory frameworks). Demonstrable experience leading and developing teams. Excellent organisational and problem‑solving skills, with the ability to manage multiple priorities. Strong communication skills with the confidence to work closely with senior leaders and influence across the business. High standards of attention to detail, professionalism and accountability. Comfortable taking ownership, making decisions and driving outcomes. Willingness to undertake additional duties as required to meet business needs and regulatory obligations. If you're looking to join a forward-thinking financial planning firm that values technical excellence, professional development and outstanding client service, we'd love to hear from you or feel to contact directly with your CV to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

About Breedon Group: Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact. Position Overview: We are currently seeking a Transport Supervisor, ideally located to oversee the transport operations across Yorkshire. You will support the Transport Manager in developing and establishing key projects or plans, alongside achieving optimal fleet utilisation whilst maintaining a strong focus on compliance. Key responsibilities include but are not limited to: Embed and promote a culture of health, safety and wellbeing across transport operations within the area through effective leadership, engagement and consistency of communication to both company and owner drivers. Ensure strict compliance with DVSA regulations and all relevant industry standards, ensuring the Operations license is always current and up-to-date. Maintain seamless coordination between transportation and distribution functions to assess resource requirements. Maintain accurate records of transport activities, including vehicle inspections and maintenance schedules, to ensure compliance with regulatory requirements Assist in managing the transport budget for the area, seeking cost-effective solutions while maintaining service levels and operational efficiency Conduct weekly driver briefings to ensure smooth communication and address any immediate operational issues Assist in managing local contracts with service providers, including hauliers and maintenance vendors, focusing on effective negotiation, contract compliance, and performance monitoring. Address any customer complaints or issues related to transport operations promptly and work towards effective solutions. Supervise daily transport operations and serve as the primary point of contact for drivers. Monitor driver performance and compliance, providing regular feedback, and organising training sessions to enhance skills and knowledge. Understand Transport KPI’s to aid decision making and drive continuous improvement. Skills, Knowledge & Expertise Previous Transport experience (essential) Knowledge of the Construction industry A hard-working approach with a can do attitude Demonstrated abilities in analysis & problem solving Effective communication & exceptional customer service skills Excellent attention to detail & good computer skills A valid UK Driving License Transport Manager CPC (desirable) Job Benefits Company Pension Scheme 25 days annual leave, plus bank holidays on top Share Saver Scheme participation Company Life Assurance Scheme Access to our Employee Assistance Programme for health and wellbeing support Discounts on a wide range of products through our employee benefits platform Broad learning opportunities and career progression pathways. Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates. Join Us: If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group. Application Process: Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team

We are looking for a passionate Customer Experience Team Leader working in Leeds as part of the Customer Experience Team. Salary: Competitive salary + excellent benefits package Contractually your hours will be in a shift pattern of 8am - 4pm and 12pm - 8pm. This has been temporarily adjusted to accommodate business, customer and employee preferences (trial). Which is currently a shift pattern of 8am-4pm and 10am-6pm. Please note for your first 4 weeks (minimum) you will work 9am-5pm. This role will be reporting to the Customer Experience Performance Manager, and will be focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service. Role Responsibilities • Ensure all customer queries are handled in line with best practice, with a strong customer-first approach., • Identify and implement opportunities to improve team productivity, operational efficiency and service quality., • Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions., • Review customer interactions to identify trends, gather insights and recommend service improvements., • Lead, motivate and develop a high-performing team of Customer Service Executives., • Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth., • Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams., • Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required., • Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution., • Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences., • Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support., • Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed., • Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement. About You • Strong Leadership, with the ability to motivate and develop staff., • Communication, with the ability to share information and context on topics clearly., • Organisation, with the ability to prioritise in line with business interests., • Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard., • Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment., • Flawless attention to detail, with the ability to review other’s work and find areas for improvement. About us DUSK.com is an award winning and fast-growing e-commerce brand in the home and garden sector, known for innovation and high-quality products. Whether you are seeking signature furniture pieces or the perfect finishing accents, our curated ranges deliver accessible elegance to every living space, empowering you to realise your ideal home vision. As a trusted British brand, our team in Doncaster work hard behind the scenes to make sure every order is carefully packed and delivered on time. You can read more about us at: _ Why Dusk.com? • 25 days’ holiday per year, plus additional annual leave based on length of service. Where employees are required to work on bank holidays, these will be treated as normal working days and alternative arrangements for the bank holiday entitlement will apply., • Option to buy additional holidays (by a maximum of 5 days), • Bonus Scheme, • Staff Discount Scheme on DUSK products, • Death in service, • Company pension, • Access to employee assistance programme through ‘Spark’, including 24/7 helpline, virtual GP and counselling services to support your health and wellbeing., • Eye-care vouchers, • Excellent Career progression and training opportunities, • Opportunities to partake in company days Due to the high volume of applications, on some occasions we are unable to reply to each individual applicant. If you do not hear from us within four weeks, then unfortunately your application has not been successful. We will keep your application on file for six months and we will consider you for future roles within the organisation during this time. Your information will be deleted after six-months. If you wish to be considered for roles after this point, then you will need to re-apply.

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. As a Complaints Team Manager, you will:. Lead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints r

You will investigate and resolve vehicle quality and service-related complaints for a global motor finance client, delivering high standards of service and driving MI reporting analytics. Candidate Source is seeking a Complaints Team Manager to lead a team of handlers and administrators in a hybrid

The Complaints service is looking for a motivated individual, with excellent management and leadership skills to lead the complaints team in the operational delivery of the complaints service within the organisation. The post holder will be the Trust’s expert source of practical and theoretical kn

Job Description Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets. Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manages and motivates the teams in order to improve sales and the quality of F&B services. Improves the department's results by increasing sales and the productivity of F&B points of sale. Leads and brings life to Soap factory projects and identity features in the department. Main Responsibilities Customer relations Enhances guest satisfaction, Handles guest comments and complaints, ensuring follow-up, Develops close relationships with guests to encourage loyalty, Ensures guests receive a warm and personalised welcome Professional techniques / Production Organises and supervises the preparation of points of sale according to activity forecasts, Ensures that reference standards are properly applied, Checks that sales materials are well presented, Plans changes in the menu, sets prices and organises the work for the day in coordination with the Food and Beverage Manager. Play an active role in all shifts, working alongside the team and leading by example. Team Management/ Human Resources Manage online training, Manage and values the different food and beverage points of sale, Develops team spirit and motivation by creating a good working atmosphere, Takes part in or validates recruitments, Organises the welcome and integration of new employees, Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts, Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up, Commercial / Sales Develops excellent relations with guests, Prepares the commercial action plan for the department and ensures implementation, Sets daily sales targets for the team, Analyses guests' comments and shares them with the team, Launches and deploys marketing initiatives in the local area in order to increase revenue Brunch administration and management, marketing and emailing the attendees Management and administration Guarantees the respect of procedures governing operations, administration and audits, in line with the brand's internal audit guidelines, Draws up, implements and ensures that internal checks are properly carried out, Supervises purchasing for the restaurant and manages stocks Ensures that the equipment and cultural assets of the department remain in good condition and working order, Checks inventories that have been carried out, Marge Brut, Invoice control, payroll Management Hygiene / Personal safety / Environment Is responsible for keeping the equipment and furniture in good condition, Ensures machinery works reliably and follows up any technical work, Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected, Sets up an action plan based on the hygiene analysis results and tracks implementation, Applies and ensures application of the hotel's security regulations (in case of fire etc), Qualifications Skills / Qualities Team spirit, Guest oriented, outgoing and service minded, Flexible, Responsive, Leadership, Well organised, Decisive - Autonomous Entrepreneurial, Excellent presentation, Additional Information During the course of duty you will have access to certain information which demands the utmost confidentiality, discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential (general operational times range from 6:00am to 1:00am 7 days a week) Expectation to carry out daily activities similar to team members and team leaders. The above list is not exhaustive TPBN1_UKCT

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Senior Account Executive / Sales Manager - UK Public SectorRemote (occasional visits to London office) | 75,000 - 100,000 base + 50% OTE (paid quarterly) + benefitsWe're recruiting on behalf of a market-leading UK safety technology company. What You'll NeedDemonstrable success selling complex, high-

Provide leadership, coaching and line management support to Project Managers and delivery teams. Apply TodayIf you're an experienced Project Manager with a passion for delivering complex software projects and helping local authorities transform services through technology, we'd love to hear from you

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionAs a Project Manager y

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition.Our values shape the way we consult and define the people we want to join us on our journey.You’ll be responsible for:Embedding Mace’s HSW framework, regul

Join us as a Services Regional Account Manager and help customers unlock the full value of their installed equipment.

Job Description:EMEA Senior Strategic Key Account Manager - Industrial Distribution (m/f/x)The Impact You’ll Make in this RoleAs a EMEA Senior Strategic Key Account Manager - Industrial Distribution for the Safety & Industrial Business Group you will have the opportunity to tap into your curiosity

Our client is seeking an experienced Tax Manager to work as a part of their growing tax department providing tax accounting advisory services to their clients predominantly based in the Channel Islands.

We are seeking a dynamic and enthusiastic Account Manager to protect and grow existing customer relationships, identify new business opportunities and drive revenue growth for an assigned territory within the Welch Allyn and Hillrom product groups.

Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives Support overall client satisfaction by providing the highest caliber customer-service experienceDemonstrated client management expertise, presentation skills, and Medscape product val

Technical Account ManagerLocation: UKSummary of Position:Why will you enjoy this new opportunity?As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX. Next, you'll

Strong stakeholder management skills – able to create and maintain strong relationships with multiple stakeholders Leadership & Management - Reporting into this role is a National Account ManagerKey Relationships - Internal & External• Buyer/ Senior Buyer level key custom

Implicit in this is that all managers and employees conform to the appropriate standards in terms of Data Protection, Health and Safety and Information Security requirements but also to the highest standards of business ethics. Job summary and scope: The Senior Account Manager (SAM) either works as

We support 100% remote work for this role!As the Client Partner Senior Account Manager you will: Account Management: Foster strong, transparent relationships with clients, providing them with regular updates on project status, issues, and resolutions.

My client, a well-established specialist distributor within the RF and microwave industry, is looking to appoint an additional Account Manager to support continued growth across the UK and Ireland. This is a customer-facing Account Manager position suited to someone who enjoys combining technical un

At Ethikos, we are looking for a Corporate Account Manager on behalf of our client, a leading multinational company in the chemical industry.

ChiesiWe have an exciting opportunity for a Key Account Manager to join our Rare Disease Team!At Chiesi it is our people who are at the heart of what we do and achieve. You will need to have• Demonstrable experience in pharmaceutical hospital sales in a Key Account Manager or equivalent role.

About the roleAre you an account manager (or looking to become one) with a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Account Managers. As an Account Manager, your mission i

About the RoleAs an Account Manager at Zipline, you'll fill a critical role managing ongoing customer relationships and maintaining high levels of customer satisfaction. At Zipline, you'll continue to have career development conversations with your manager to ensure your compensation grows as you ad

Littelfuse is looking for an Regional & Account Manager to grow and develop our business across selected key accounts in the UK & Ireland region.

Title: Senior Manager, Sales Account ManagementCountry: United KingdomLocation: RemoteAt Carrier, we are committed to delivering innovative, sustainable solutions that make the world safer, smarter, and more comfortable. As the Senior Manager, Sales Account Management, you will lead a high-performin

THE POSITIONThe Key Account Manager (KAM) – Oncology is a high-impact, field-based role responsible for shaping local access and driving adoption of innovative oncology therapies across key NHS accounts in the UK and Ireland.

Key ResponsibilitiesAs an Account Manager you will be responsible both for the ongoing development of our client base but also investigating and validating new clients. Structured sales training and career progression pathway Opportunity to work with tier 1 enterprise clients Competitive compensatio

My client, a global leader in electromechanical and power electronic components, is seeking an experienced Key Account Manager to drive growth across the UK market.

We’re looking for an Account ManagerOur Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. Account Manager from the point of application, so you’ll have cont

Job Details:Job Description: The Custom ASIC Sales Account Manager (SAM's) are part of a global team of expert custom silicon and ASIC sales specialists focused on identifying, shaping, and winning custom opportunities with our largest and most strategic customers.

Account ManagerAccount ManagerWPS - FMLocation: Yorkshire RegionAbout the RoleWe are looking for an experienced Account Manager to lead the delivery of Facilities Management services across a diverse portfolio within the Yorkshire region. Key ResponsibilitiesLead the delivery of FM services across a

About the role:To deliver annual GP and EBITDA targets through the effective management of a designated territory of customers.Drive business growth through the development of customer relationships whilst building development relationships with new customers through supplying KB and A1 products.You

OverviewOur Private Client Solutions team is expanding — and we’re looking for a polished, client centric professional to join us as an Account Manager. How you'll make an impactServe as a trusted relationship manager for a defined portfolio of distinguished clients, playing a key role in retent

Job Details:Job Description: About the RoleWe are building the EMEA robotics business from the front line, and we need a motivated individual contributor to drive it.This is not a farming role for an existing account list - it is a hunting and market-shaping role.You will own the go-to-market strat

Reports to: Regional Sales Manager, UK NorthGE Healthcare is a leading global medical technology and digital solutions innovator. Representing the company at trade association meetings to promote product and company valueAct as a key supporter to the Regional Sales Manager in taking the UKI business

Job TitleAccount Manager Hospital Patient Monitoring – North East EnglandJob DescriptionBe part of the change to increase connectivity with patient monitoring and use analytics to pre-empt the care patients need.

The Successful Applicant A successful National Account Manager should have:Proven experience managing accounts within the FMCG industry.

To be successful in this role as our Account Manager for the Large Format Graphic area you will need to possess the following:Previous demonstrable experience in a similar sales role, such as an Account Manager or Business DevelopmentAmbitious and eager to learn, with strong motivation to succeed in