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My client are a leading Microsoft-focused Managed Services Provider delivering exceptional IT support and solutions to a wide range of clients. As part of their ongoing growth, they are looking for a highly skilled and proactive 2nd Line Support Technician to join their team. If you are passionate about technology and looking to advance your career in a dynamic and client-focused environment, this could be the company for you! \n Job Summary \n As a 2nd/3rd Line Support Engineer, you will be responsible for handling more complex technical issue, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of client issues. You will also be responsible for onboarding new clients and completing customer projects, including on-site work. \n You’ll play a key role in maintaining high customer satisfaction while working closely with the senior team for further escalations when necessary. As part of my client’s commitment to delivering outstanding service, they expect their team to not only resolve technical issues, but also identify potential opportunities to enhance clients’ operations. This includes recommending appropriate hardware, software or service upgrades that align with the customer’s needs, ensuring they are also benefitting from the best possible solutions. \n Key Responsibilities \n\n • Provide technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients.\n, • Problem-solving and troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to customers.\n, • Microsoft technology expertise: Manage and troubleshoot issues related to Microsoft 365, Azure, Active Directory, Microsoft Exchange, and Windows Server environments.\n, • Network troubleshooting: Investigate and resolve issues related to DNS, DHCP, firewalls, VPNs, and general network configurations.\n, • Actively identify and recommend improvements or enhancements to clients’ IT infrastructure, including hardware, software, and managed services.\n, • Build strong relationships with clients, understanding their evolving needs, and offering relevant technology solutions.\n, • Collaborate with the sales team to ensure seamless delivery of recommended products or services.\n, • Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout.\n, • Collaboration with senior and project teams: Escalate advanced issues to the senior team when necessary and assist in project implementations as needed.\n, • Documentation: Ensure all incidents, solutions, and client interactions are logged in the ticketing system and contribute to internal knowledge sharing.\n, • Mentoring: Assist in mentoring and supporting 1st line support staff by sharing knowledge and best practices when appropriate.\n\n Required Skills and Experience \n\n • Experience in a similar role: Solid experience in a 2nd line support role, preferably within a Managed Services Provider (MSP) environment.\n, • In-depth Microsoft knowledge: Strong technical skills with Windows Server, Microsoft 365 (including Exchange, SharePoint, and Teams), Azure AD, and Microsoft Active Directory.\n, • Networking: Comprehensive understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations.\n, • Backup and disaster recovery: Familiarity with backup solutions, including configuration and troubleshooting.\n, • Excellent communication skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and explain technical issues clearly.\n, • Customer service orientation: A proactive approach to delivering excellent customer service, ensuring high levels of client satisfaction.\n, • Problem-solving skills: Strong analytical and troubleshooting abilities, with a focus on root cause analysis.\n\n Desirable Skills \n\n • Virtualisation: Experience with virtualisation technologies such as Hyper-V or VMware.\n, • Microsoft certifications: Certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or equivalent.\n, • Cloud services: Experience with cloud platforms and services, particularly Microsoft 365.\n, • Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies.\n, • Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades.\n\n Salary £34,000 – £40,000

1ST & 2ND LINE HELPDESK ENGINEERS \n \n Location: Yateley, Hampshire \n Salary: £26,000 – £40,000 per annum, depending on experience \n Job Type: Full-time, Permanent \n Start Date: ASAP \n \n WE Talent are recruiting for both a 1st Line Helpdesk Engineer and a 2nd Line Helpdesk Engineer to join a growing IT support team based in Yateley. \n \n These are excellent opportunities for customer-focused IT professionals who enjoy troubleshooting technical issues, supporting users and developing their technical knowledge within a supportive and collaborative environment. \n \n The 1st Line Helpdesk Engineer will act as the first point of contact for customers, providing remote IT support via phone, email and a ticket management system. You will diagnose and resolve a range of technical issues, maintain accurate documentation and escalate more complex queries where required. \n \n The 2nd Line Helpdesk Engineer will take ownership of more complex technical issues and escalations, providing advanced support across Microsoft technologies, infrastructure and networking environments. You will also support junior engineers, maintain technical documentation and occasionally visit customer sites when required. \n \n Key Responsibilities \n \n Provide remote IT support to customers via phone, email and a ticket management system. \n \n Diagnose, troubleshoot and resolve a range of technical issues. \n \n Manage and update support tickets accurately. \n \n Escalate or take ownership of technical issues, depending on experience and level. \n \n Maintain customer IT documentation and contribute to the internal knowledge base. \n \n Deliver a professional, friendly and customer-focused support experience. \n \n Work collaboratively with colleagues to ensure issues are resolved efficiently. \n \n Support and guide junior engineers within the 2nd Line role. \n \n Occasionally visit customer sites to resolve complex or recurring issues within the 2nd Line role. \n \n Skills and Experience \n \n We are interested in hearing from candidates with experience in IT support, helpdesk or service desk environments. \n \n Knowledge of Windows desktop and server operating systems. \n \n Experience with Microsoft 365, Azure, SharePoint, OneDrive, Intune and Active Directory. \n \n An understanding of networking, including IP addressing, DHCP, DNS, switches and firewalls. \n \n Knowledge of antivirus and email security solutions, such as Sophos and Mimecast. \n \n Experience with VMware, Microsoft Hyper-V, Teams Voice, Autotask, Datto RMM or IT Glue would be advantageous for the 2nd Line position. \n \n Strong troubleshooting and problem-solving skills. \n \n Excellent communication and customer service skills. \n \n The ability to explain technical information clearly to non-technical users. \n \n A flexible and adaptable approach, with the ability to remain calm under pressure. \n \n A willingness to learn, develop and progress within IT. \n \n What’s on Offer \n \n Competitive salary of £26,000 – £40,000 per annum, depending on experience and level. \n \n Supportive and collaborative working environment. \n \n Ongoing training and professional development. \n \n Opportunities for career progression. \n \n Immediate start available. \n \n If you have experience within IT helpdesk or technical support and are looking for your next opportunity, we would love to hear from you. \n WE Talent acts as an employment agency for permanent recruitment. \n \n We are committed to creating inclusive recruitment processes and welcome applications from people of all backgrounds. We believe diverse teams bring broader perspectives, stronger ideas and better outcomes, and we encourage applications from anyone who meets the key requirements of the role. \n

\n Are you an IT support professional who enjoys solving problems, helping people and getting involved with a broad range of systems and technology?Our client is looking for an IT Support Engineer to join their growing business in Bracknell. Working closely with the IT Manager, you'll provide first and second-line support across the company while helping to keep its systems, devices and day-to-day IT operations running smoothly.This is a varied, hands-on role where you'll be supporting colleagues, administering Microsoft 365 and business systems, setting up equipment and user accounts, troubleshooting technical issues and helping improve the processes behind a growing organisation.It's an excellent opportunity for someone with IT support experience who is ready to broaden their technical knowledge, take on more responsibility and continue developing their skills.What you'll be doingAs the IT Support Engineer, you'll be a key point of contact for colleagues across the business, taking ownership of day-to-day IT queries and providing practical, friendly support.Your responsibilities will include: \n\n • Providing first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices\n, • Setting up and configuring laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM\n, • Managing IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA\n, • Provisioning and managing access to business systems including NetSuite, Shopify and Sigma\n, • Maintaining the company's hardware asset register, warranties and stock of equipment\n, • Supporting the 3CX telephony platform and providing first-line support for the company's UniFi office network\n, • Monitoring important operational data processes and investigating failed, rejected or mismatched records\n, • Supporting GDPR requests, user-access reviews and good security practices around devices, access and account offboarding\n, • Creating clear internal documentation and identifying repetitive or inefficient processes where improvements can be made\n\n What we're looking forWe're looking for someone who is naturally curious about technology, enjoys working through problems logically and is comfortable being the person colleagues turn to when something isn't working.You'll ideally have: \n\n • Previous experience within an IT support environment\n, • Good knowledge of Windows and confidence supporting macOS users\n, • Experience setting up and troubleshooting computers, devices and peripherals\n, • Working knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePoint\n, • Strong problem-solving skills and the ability to investigate issues logically from start to finish\n, • Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues\n, • Good organisational skills and the ability to prioritise competing requests\n\n Most importantly, you'll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same.About the hours and rewardsThis is a full-time position working Monday to Friday, 9.00am to 5.30pm, primarily from our client's Bracknell office with one flexible day working from home. You'll receive: \n\n • £32,000 - £35,000 per annum depending on experience\n, • 20 days' holiday plus bank holidays\n, • Company discount\n, • Office engagement events\n, • In-house training and development\n, • Workplace pension\n, • Free on-site parking\n\n The next stepIf you're looking for a varied IT support role where you can broaden your technical knowledge, take ownership of day-to-day challenges and develop your skills as the business continues to grow, we'd love to hear from you.Please note that eRecruitSmart is advertising the role of IT Support Engineer on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!

WE Talent are recruiting for both a 1st Line Helpdesk Engineer and a 2nd Line Helpdesk Engineer to join a growing IT support team based in Yateley. These are excellent opportunities for customer-focused IT professionals who enjoy troubleshooting technical issues, supporting users and developing thei

We celebrate diverse backgrounds and perspectives; they make us stronger. Flexible and adaptable, remaining calm under pressure. We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk

Fujitsu Digital Age Assurance is seeking a Service Desk Analyst based on-site in Bracknell to provide first-line IT support for a secure environment. The role requires experience in 1st line service desk, solid customer service, and familiarity with Windows 10/11, M365, and AD password resets.

Our Modern Foreign Languages (MFL) department is seeking a fluent French Language Assistant for a fixed term maternity cover to inspire confidence and develop pupils' spoken French. We are delighted to offer an opportunity for a French Language Assistant to join Wellington College, a dynamic and ambitious community where collaboration, curiosity and excellence are championed across both academic and co-curricular life. Set within a 400 acre campus in Crowthorne, Berkshire, the College offers a distinctive and inspiring environment for staff and pupils alike. This role sits within the Modern Languages department and plays an important part in supporting pupils to develop their spoken French. Working closely with teachers, you will contribute to a vibrant language learning environment by leading conversational practice, supporting small group sessions and encouraging pupils to engage confidently with the language. Your presence will help bring French to life, enriching pupils' understanding of both language and culture. Alongside direct pupil interaction, you will contribute to the wider work of the department, assisting with resources and supporting the delivery of lessons where appropriate. The role would suit a fluent French speaker who enjoys working with young people and is keen to be part of a busy and collaborative school environment. You will bring enthusiasm, cultural insight and strong communication skills, enabling pupils of all abilities to feel supported and inspired in their learning. Working as part of a boarding and day school community offers a unique opportunity to engage in College life. You will be encouraged to contribute to the wider community where appropriate, sharing your language and cultural knowledge beyond the classroom. This is a rewarding role for someone looking to gain experience in education or to contribute their language expertise within a high-performing and supportive environment. You will join a welcoming department committed to helping pupils achieve confidence and fluency in French. Safeguarding & Wellbeing Wellington College is committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo child protection screening including checks with past employers and the Disclosure and Barring Service. The role is exempt from the Rehabilitation of Offenders Act 1974. You must have the right to work in the UK. Diversity, Equity & Inclusion / Equal Opportunities We welcome applications from all backgrounds; we promote an inclusive and supportive environment; equal opportunities employer. How to Apply All candidates must apply via our online application form using the link below. A CV may be uploaded in support of the application, but the Wellington application form must be completed in full for your application to be considered. We do not accept CV only applications, in line with KCSIE safeguarding requirements. Full role details are available in the Job Description. https://vacancies.wellingtoncollege.org.uk/teaching-vacancies Closing Date: 24th August Interview Date: w/c 1st Sept Applications may be reviewed on receipt and interviews may be scheduled in advance of the closing date; therefore, early application is encouraged. TPBN1_UKTJ

Providing day-to-day 1st Line support to internal users. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This role is well suited to someone in the early stages of their IT career, who has a so

Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the. Resolve first-line queries relating to:. Guide users through step-by-step fixes where appropriate.

In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced custome

You will be working via phone, email, and a ticket management system ensuring smooth processes through the internal system and escalating requests through to 2 line support. IT support experience or a background working 1 line support. Responding to IT support requests through the internal system.

As a 1st Line Support professional, you will be the first point of contact for customers requiring technical assistance. With years of experience supporting SMEs across the UK, our client has built an excellent reputation for delivering first-class IT support and solutions. This is an excellent oppo

IT Support Engineer (1st & 2nd Line) is required for a 12-month fixed-term contract based in Durham. The role is on-site five days a week, delivering hands-on IT support to end users and ensuring timely resolution of issues. The successful candidate will troubleshoot desktop, laptop, mobile devices

First Energy is looking for an IT Support Specialist for an initial 12-month PAYE contract based in Kingston Upon Thames, Surrey. This role involves providing 1st and 2nd level IT support, managing support requests, and participating in IT projects.

You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incide

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You will be the first contact for colleagues and clients using Evolve, triaging issues and escalating when needed. You’ll work closely with 1st, 2nd and IT Field Engineers

Based across Gloucestershire, Bristol and Cardiff, you will deliver friendly 1st and 2nd line support, manage tickets and assist with onboarding and inductions for new starters. Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Anal

You will be the first line of contact for clients, handling technical queries and day-to-day support. James Frank Associates is working with a leading IT services business in Camberley, United Kingdom, to hire a motivated 1st Line Engineer on a full-time, permanent basis.

The successful candidate will handle 1st line software support for external clients, log calls and work in an environment focused on accountancy/financial software, CRM, and. Ascent People Ltd partners with a profitable software house to hire a Software Support Consultant / Application Support Engin

The role covers 1st line support, hardware/software provisioning, and onsite assistance across operations and support offices. Pets at Home is seeking an IT Support Analyst to analyse and resolve colleague IT issues at our Stafford Fulfilment Centre. Prior experience in IT service desk is valued, wi

Proactive Appointments in Milton Keynes is seeking an IT Support Analyst to join our team as a capable 1st/2nd line support specialist. You will manage IT tickets using Jira, respond to incidents, and provide hardware, software and systems support.

You will provide 1st and 2nd line support, troubleshoot hardware, software and network issues, support Microsoft 365 and Windows, set up devices, manage user accounts, and contribute to IT projects while delivering excellent customer service. Newman Personnel represents a well-established business s

Ernest Gordon Recruitment Limited is working with a leading IT Managed Services Provider to recruit a trainee 1st Line IT Support Engineer. You will join a team delivering IT helpdesk support by phone, email and a ticket system, and you will escalate to 2nd line where required. The position suits th

You will handle 1st line support, manage tickets within SLAs, and ensure clear communication with clients while maintaining documentation and contributing to a positive customer experience. Harvey Nash is seeking an experienced IT Helpdesk Analyst to join an established IT services business. You wil

Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high

Adecco in Bristol is seeking a Data Platforms Associate to provide 1st line IT support for the internal IT Service. You will handle service desk requests, perform daily platform checks, and participate in change management and migrations, with strong time management and collaborative skills for grow

The role covers 1st, 2nd and 3rd line support with potential field-based project work depending on location. Zero Surplus is seeking an experienced IT Support Specialist to join our growing helpdesk team. You will manage Microsoft 365 administration (Azure AD, SharePoint, Exchange, Intune) and troub

You will provide 1st and 2nd line IT support, troubleshoot hardware and software issues, and assist with Microsoft 365 and Windows projects while delivering excellent customer service daily. Newman Personnel in Bishop's Stortford is recruiting a Junior IT Support Engineer to join a busy IT team. The

You will provide high-quality 1st and 2nd line IT support for a modern IT environment. Sellick Partnership is seeking an experienced ICT Service Desk Analyst to join our growing Technology Services team in County Durham. You’ll help with incidents, service requests, and projects across Windows dev

A leading IT services company in Reading is seeking a Service Desk Engineer to provide first-level technical support to end-users. The ideal candidate should have at least one year of experience in an MSP and possess ITIL Foundation Certification.

This role provides 1st and 2nd line support across a busy multi-site environment, helping to ensure users receive a responsive and reliable IT service. Computerworld Personnel Ltd is seeking an IT Support Engineer to join a growing IT team in Brockworth, Gloucestershire. You will troubleshoot hardwa

You should have service desk or 1st line support experience, a willingness to learn, and a driving licence as travel may be required. You will act as the first point of contact for IT issues, supporting MS products and services on-site, with training and mentoring to grow your skills. Proactive Appo

Provides IT support (remote and on-site), troubleshooting, and infrastructure maintenance.

Our client is a specialist contractor working across power, utilities, telecoms, gas and multi-utility infrastructure, supporting major clients with complex civil engineering and energy infrastructure projects. Produce cost reports, forecasts and CVRs. With continued investment in power networks, ut

Support prototype builds, verification testing, reliability testing, and product qualification activities. Plessey Photonics Systems is built on our existing technology capabilities at Plessey, a world-leading technology company driving the next generation of photonic devices and systems. We trust e

Strong candidate management skills, with the ability to build trusted relationships and guide candidates through the process from first contact to offer. The opportunity to work across the space industry, partnering with genuinely interesting companies. Highly organised, with strong attention to det

The ideal candidate will have significant experience in crime and regulatory work to conduct trading standards work within local government. Advising and conducting advocacy on a wide range of criminal and regulatory matters from the outset of proceedings to conclusion including trading standards, h

Working cross-functionally, the role will turn insight into successful service portfolios and propositions, The role will also use data, emerging technologies and agile ways of working to accelerate innovation, improve success rates and support on building a sustainable pipeline for future growth al

As our campaigns continue to grow across the South East, we are looking for an enthusiastic and people focused individual to join our Promotions and Events team. At Instant Connections, we believe the most memorable brands are built through genuine human interaction. This is a fast paced, people cen

Develop strong relationships with clients, stakeholders and supply chain partners. You will take responsibility for successful project delivery while developing strong client relationships and supporting future work-winning opportunities. Strong pipeline of regional civil engineering work.

The successful candidate will be responsible for delivering protection and control system designs for high-voltage (HV) distribution networks, supporting a range of schemes, including BESS, up to and including 132kV. Strong understanding of DNO technical standards; prior experience with Northern Pow

We are supporting an established. Environmental Consultancy / Land & Property / Estates Management. This role sits within a specialist team responsible for ensuring land and property assets are.

You will work directly with people on probation and those leaving the prison system, building trusted relationships, and providing consistent, one-to-one support. LHH is supporting a community-focused organisation in recruiting a compassionate and motivated Justice Support Mentor to work with adults

You will lead a specialist team delivering insurer financial analysis, ratings advisory, Litmus assessments, security governance and market security reporting, acting as the principal subject matter expert and providing strategic advice to brokers, business leaders and executive stakeholders. You wi

Working closely with a large Project Management Team, the Quantity Surveyor will produce concept level estimates to aid feasibility studies and assist with business cases, leveraging a range of information from simple internal benchmarking to detailed market data and estimates taken from drawings an

Primarily responsible for managing own workload, requesting additional project work or support tickets when quiet to achieve departmental utilisation targets and ensuring, in conjunction with project managers and the practice lead, that project deliverables are completed on time and to schedule and