Student Loan Ombudsperson
1 day ago
Denver
This position is open only to Colorado state residents. The Office of the Attorney General/Department of Law is the "People's Lawyer." The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State's chief lawyer and law enforcement official. Our vision for the Department of Law is: "Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all." Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together. The Student Loan Ombudsperson is responsible for the regulatory program under the Colorado Student Loan Equity Act (CSLEA). This position has significant outreach responsibilities, to the public and to state and federal stakeholders. This position will also provide an education course to the public. Additional responsibilities include supervising two financial credit examiners and a compliance specialist. This position oversees compliance examinations, resolves consumer complaints, reviews and approves licensing applications and renewals, notifies providers and agencies regarding licensure or examination results, and collects sufficient fees. This recruitment may be used to fill similar positions in the Consumer Protection Section at the Department of Law. Although a salary range is listed, salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act. Salary will be paid on a biweekly basis. Minimum qualifications are: • Eight years of professional experience in consumer financial protection, financial regulation, regulatory compliance, licensing, consumer lending, student loan servicing, banking, finance, accounting, economics, public administration, administrative law, or another closely related field. This experience must include:, • Interpreting and applying complex statutes, regulations, policies, or administrative rules to resolve regulatory, compliance, licensing, or consumer protection matters;, • Researching and analyzing legal, regulatory, financial, or operational issues and developing recommendations or solutions;, • Reviewing complaints, investigations, examinations, audits, or other compliance information to identify trends, patterns of noncompliance, or consumer risks;, • Preparing formal reports, memoranda, findings, or recommendations for management, executive leadership, or other decision-makers; and, • Collaborating with regulated entities, consumers, attorneys, government agencies, or other stakeholders to resolve complex issues or achieve regulatory or program objectives., • OR Education and Experience: Bachelor's degree from an accredited institution in Public Administration, Business Administration, Finance, Accounting, Economics, Political Science, Public Policy, Criminal Justice, or another closely related field AND four years of professional experience consumer financial protection, financial regulation, regulatory compliance, licensing, consumer lending, student loan servicing, banking, finance, accounting, economics, public administration, administrative law, or another closely related field equal to eight (8) years. In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application: • Experience analyzing quantitative and qualitative data to identify trends, evaluate program performance, and develop strategic recommendations., • Exceptional written and verbal communication skills, including experience drafting, reviewing, and editing reports, legal memoranda, policies, regulatory guidance, or other complex technical documents., • Experience interpreting and applying state or federal statutes, regulations, administrative rules, and proposed legislation related to consumer financial protection, student lending, or financial services., • Experience developing, implementing, or advising on consumer financial services policy, regulatory compliance, licensing, or enforcement programs at the state or federal level., • Experience working in consumer protection, financial regulation, or industry compliance on behalf of a government agency, regulatory body, nonprofit organization, or financial services organization, including experience addressing consumer complaints involving lenders, student loan servicers, debt collectors, or other financial service providers., • Experience planning or conducting compliance examinations, investigations, audits, or regulatory reviews., • Experience supervising, leading, mentoring, or developing professional staff in a regulatory, compliance, licensing, or consumer protection environment., • Experience designing, developing, and delivering educational programs, training, or outreach initiatives for consumers, regulated entities, or professional audiences., • Demonstrated ability to build collaborative relationships with diverse stakeholders, including government agencies, regulated entities, consumer advocates, and the public., • Demonstrated commitment to public service, ethical leadership, and consumer protection. Conditions of Employment: • Applicants must pass a thorough background investigation prior to appointment, • Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., • Must have a valid CO driver's license, this position is required to travel within and outside the State of Colorado, • This position will travel up to 25% of the time in state with occasional out of state travel to conduct examinations Required Application Materials: • A completed State of Colorado Application: Applicants are responsible for ensuring that the application provided is fully completed and clearly describes their education, training and experience as it relates to this position. Applications left blank or marked "See Resume" will not be considered. Applicants may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution, • Current Resume: A detailed resume outlining your background skills and experiences including previously held positions and academic background, is required at the time of application. This document will be used to assess candidates during the comparative analysis process., • Cover Letter: A detailed cover letter explaining your interest in the position, any information regarding your skills, qualifications, accomplishments, etc. and how you meet the listed preferred qualifications is due at the time of application. This document will be used to assess candidates during the comparative analysis process. Veteran's Preference: In order to be considered for veteran's preference you must attach a copy of your DD214 forms as well as any documentation required to prove disability or marital status.