Retail Customer Service Representative
hace 25 días
Bakersfield
Job DescriptionBenefits: • Free uniforms, • Paid time off, • Training & development, • Employee discounts A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. The Ideal Retail Customer Service Representative Candidate Will Have: • Previous customer service or sales experience in a retail environment, • Exceptional customer service skills, • Ability to translate customer requirements into final products or services, • Assist in handling customer complaints and problems in a professional manner, • Multitasking – must have the ability to simultaneously process multiple tasks, • Effective verbal and written communication skills, • Strong attention to detail, • A high school diploma or equivalent required, • Valid driver’s license required, • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software, • Ability to work flexible hours, • Notary Public a plus! Retail Customer Service Representative - Daily Tasks: • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner, • Assists customers with their product and service need in person, through email, and by phone, • Processes customer sales through the point-of-sale system, • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives, • Opens and closes the center, cash register, and other center systems, • Assists management in maintaining and stocking inventory, • Maintains the center consistent with established standards, • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff, • Sorts and deposits mail in private mailboxes, • Captures, complete tasks, and organizes Virtual Mail Retail Customer Service Representative - Role Requirements: • Must be able to stand behind a sales counter for extended periods of time, • Must be able to lift at least 50 pounds, • Must be able to communicate clearly with customers by email, by phone, and in-person, • May be required to operate a motor vehicle, • Must perform all duties in a safe and efficient manner Apply today!