Arista Coffee and Caf Manager
hace 9 días
Naperville
The Arista Coffee & Caf Manager is responsible for the daily leadership, service execution, and operational success of the caf. This role maintains a strong presence on the floor, working alongside the team to ensure efficient operations, consistent product quality, and an exceptional guest experience. The majority of time is spent in Arista Coffee & Caf leading the barista team, supporting service, maintaining operational processes, and ensuring the caf environment is clean, organized, and welcoming. When operational needs require, this role will also support other food and beverage outlets to ensure seamless service across the property. Key Responsibilities: • Oversee daily operations of Arista Coffee & Caf to ensure efficient service and product consistency., • Maintain strong floor presence and ensure opening, mid-shift, and closing procedures are followed., • Lead, coach, and support baristas and caf team members during service., • Ensure team members follow service standards, dress code, grooming, and professionalism expectations., • Create a welcoming guest environment through active engagement and leadership presence., • Maintain beverage, pastry, and grab-and-go product quality and presentation., • Monitor caf inventory levels and communicate ordering needs., • Ensure proper product rotation, storage, and organization of caf supplies., • Maintain high standards of cleanliness, sanitation, and organization., • Ensure compliance with all health, safety, and operational procedures., • Provide operational support to other food & beverage outlets when needed. Leadership Presence: • Maintain visible leadership on the caf floor and remain actively engaged with the team and guests., • Support baristas during peak periods to ensure service flow and guest satisfaction., • Set the tone for professionalism, urgency, and hospitality within the caf., • Identify operational opportunities and implement improvements to enhance efficiency and guest experience. Core Expectations: • Maintain strong leadership presence within the caf., • Support and develop team members through coaching and guidance., • Ensure operational consistency, cleanliness, and guest service standards., • Communicate effectively with team members and F&B leadership. Additional Responsibilities: • Manage waste and oversee purchasing to ensure expenses remain within budget while supporting profitability goals., • Create, design, cost, and submit beverage menus in alignment with established guidelines and approved parameters., • Oversee revenue reporting and support sales-driving initiatives, including upselling strategies and targeted incentives that promote high-profitability and perishable items., • Develop creative sales programs such as late-day promotions, featured product pushes, and team incentives to maximize revenue and reduce waste., • Maintain a strong understanding of the competitive set and current market trends to identify opportunities and support continued caf growth., • Work with Marketing team on outreach and promotion of the coffee shop, • Expand retail offering of grab and go / impulse items at the POS, • P&L responsibility and accountability Minimum Qualifications: Education: • College graduate or equivalent work experience., • Illinois BASSET Certification required, Naperville BASSET preferred, • Illinois Food Handler Certification required, • ServSafe Manager & Allergan Certifications preferred Experience: • Minimum of 1-2 years of management experience in a similar Hotel Coffee Shop environment, • Previous experience working in a luxury hotel environment is preferred, • Micros Simphony experience strongly preferred Skills: • Excellent verbal and written skills, • Able to manage multiple tasks at all times and have excellent organizational skills., • Able to manage all levels of associates including Supervisory and Line Level, • Proficient computer skills, including Micros, • Must be organized, self-motivated, and proactive., • Neat and clean appearance, • Great enthusiasm and passion for making people happy., • The ability to follow through impeccably on details., • Flexible availability and the ability to be called on as needed. Physical Requirements: • Must be able to lift up to 25 lbs on a regular and continuing basis, • Must be able to push and pull up to 50 lbs., • Able to stand for long periods of time. Benefits Offered: • Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election, • Basic Life & AD&D - 100% employer paid, • Short-Term Disability - 100% employer paid, • Supplemental Life, AD&D, Critical Illness, Accident and Disability single or family options available at employee's election, • 401(k) Plan & Matching Program, • Employee Assistance Program, • Paid Leave Time (up to 40 hours/year), • Paid Time Off (PTO), • 9 Paid Holidays/Year, • Paid Jury Duty Time, • Paid Bereavement for immediate family members, • Partially-Paid Parental Leave, • Hotel/Restaurant Discounts, • Pet Insurance, • Incentive Programs We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.