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Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Operational Services Coordinator. Be part of the movement - and play your part. About the role Salary: £27,000 - £29,000 per annum + shift allowance In this dynamic role, you will play a key part in ensuring a smooth and efficient customer journey by acting as a central point of contact between DFDS, our customers, and internal stakeholders. You will proactively manage communication, support operational planning, and uphold high service standards to meet and exceed client expectations. This position requires a collaborative and solution-focused approach to deliver consistent, high-quality service within a fast-paced logistics environment. Please note - This role requires you to work an 8-hour variable shift pattern on a 6-week rotating schedule. During Weeks 1–5, shifts will be worked Monday to Friday, with Week 6 operating Tuesday to Saturday. Shifts will vary and include a mixture of days, evenings, and nights to meet operational requirements. You will be responsible for Providing timely updates and support to customers regarding trailer status, system changes, and general enquiries. Maintaining regular communication with internal stakeholders via telephone, email, Microsoft Teams, and face-to-face interaction. Coordinating with planning teams and stakeholders to ensure vessels are loaded and depart efficiently and on time. Monitoring and maintaining service standards, actively seeking ways to enhance the customer experience. Ensuring all operational and customer requirements are fulfilled in line with DFDS processes and client expectations. About you You are a confident and enthusiastic individual with a strong commitment to delivering excellent customer service. With a professional telephone manner and the ability to handle customer inquiries efficiently, you take pride in resolving issues and building positive relationships. You’re comfortable using general IT systems, quick to pick up new processes, and thrive in a fast-paced environment where multitasking is key. A natural team player, you collaborate well with others while maintaining a proactive and adaptable approach to your work. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you

SEND Tutors (1:1 Support) – Felixstowe Location: Felixstowe Hourly Rate: £30 - £35 Flexible Hours: Up to 30 per week | Term-time only Make a difference where it matters most. AP Education is pleased to collaborate with local authorities in delivering customised 1:1 Alternative Provision for children and young people who are unable to access a mainstream education setting. We seek dedicated SEND Tutors, SEND Teachers, and HLTAs in Felixstowe and the surrounding regions. You will be supporting learners with a range of complex needs, including but not limited to: SEND (Special Educational Needs and Disabilities) SEMH (Social, Emotional and Mental Health) Autism EBSA (Emotionally Based School Avoidance) SpLD (Specific Learning Difficulties) MLD (Moderate Learning Difficulties) SLCN (Speech, Language and Communication Needs) Key Responsibilities You’ll provide face-to-face 1:1 support, working with students from Early Years to KS4. Your responsibilities will include: Deliver core subjects (Maths, English, Science) or SEND-specific content. Implement effective behaviour management using positive strategies and patience. Provide a therapeutic and adaptable approach to education, ensuring each learner’s individual needs are met. Perform baseline academic and emotional assessments to inform targeted support and intervention. Prepare detailed daily/weekly progress reports and, where necessary, liaise with external professionals such as SALT, OT, or Social Workers to facilitate a collaborative, multi-agency approach. Manage daily attendance reporting via our attendance software. Assist learners in transitioning to mainstream or specialist education settings as appropriate.Candidate Profile: Proven experience teaching or tutoring children with SEND/SEMH requirements. Background in education, youth work, or therapeutic settings. QTS or HLTA certification preferred; however, applicants with a minimum of two years' relevant UK experience without qualifications are welcome. Excellent written and verbal communication skills. Compassionate, dependable, and initiative-taking mindset.Why AP Education? Guaranteed weekly pay. Access to tailored curriculum platforms designed for flexibility, accessibility, and personalised learning support. Comprehensive Baseline toolkit with downloadable resources and training videos. Training sessions led by our Head of Education. Regular CPD opportunities, including workshops on trauma-informed practice, to ensure ongoing professional growth. Use of our bespoke tutor platform, featuring a wide array of trainings and resources to enhance your support for learners. Opportunity to make a direct and meaningful impact on individual students without managing large classroom groups. Dedicated Education Coordinator to assist throughout your placement. Streamlined compliance process for quick onboarding. Ongoing access to new placements, with consistent referrals from our local authority partners ensuring continuity of employment.Ready to Make a Real Difference? If you're passionate about helping young people thrive and want to work in a flexible, supportive environment — we’d love to hear from you. Call us on (phone number removed) and ask for Kat Mowforth Or apply now to become a 1:1 SEND Tutor in Felixstowe. AP Education is dedicated to safeguarding and promoting the welfare of children. All successful applicants are required to undertake an Enhanced Disclosure via the DBS. We are proud to be an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of race, colour, nationality, ethnic or national origin, gender, disability, or sexuality