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Main informationTerm Type: PermanentFulltime: TrueExternal Department: Business ServicesLocation Text: Ipswich, Norwich, Cambridge, Chelmsford, Bristol, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The work you will be doingWe are seeking a Senior Legal Technologist with strong HighQ experience to join a leading UK law firm. This role will support the design, configuration and adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting.You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery. The successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous.Main Responsibilities include:Design, configure and implement HighQ sites, client portals, matter workspaces and collaboration platforms.Develop workflow-enabled solutions using HighQ forms, tasks, notifications, alerts and automation capabilities.Configure permissions, groups, access models, governance controls and security settings in line with firm policy.Create dashboards, reporting views and management information to support matter delivery and client transparency.Maintain HighQ development standards, reusable templates, site structures and platform documentation.Support HighQ troubleshooting, enhancement requests, user queries and continuous improvement activity.Gather requirements from legal teams and translate legal or operational needs into practical technology solutions.Support implementation of legal technology tools across practice groups and client teams.Contribute to solution design for document automation, workflow automation, contract lifecycle management, collaboration platforms, knowledge solutions, AI tools and matter management technologies.Work with IT, information security and third party vendors to ensure solutions are secure, scalable and supportable.Test, iterate and document solutions before and after launch.Identify opportunities to improve legal service delivery through better use of technology, data and automation.Support innovation pilots, proof-of-concept projects and client-facing technology demonstrations.Deliver user training, guidance materials, quick reference guides and show-and-tell sessions.Promote adoption by explaining technology benefits in practical, lawyer-friendly and client-focused terms.Track usage, adoption and value delivered by legal technology solutions.Facilitate discovery workshops with partners, lawyers, business services teams and clients.Act as a trusted adviser to legal teams on the use of HighQ and other legal technology platforms.Support client pitches, panel responses and demonstrations where technology-enabled delivery is a differentiator.Prepare clear recommendations, implementation plans and progress updates for senior stakeholders.Build confidence in HighQ through practical, commercially aware and lawyer-friendly advice.Support HighQ platform governance, administration and housekeeping.Maintain documentation, design standards and best practice guidance for HighQ and other legal technology solutions.Ensure solutions are aligned with information security, data protection, confidentiality and professional services requirements.Monitor platform performance, enhancement requests, risk issues and user feedback.Coach and mentor junior legal technologists, innovation analysts or operational colleagues on HighQ design, build and governance standards.Develop training materials, playbooks, quick reference guides and show-and-tell content to improve adoption and consistency.Promote continuous improvement by capturing lessons learned, user feedback and opportunities for reuse or automation.Support the development of a mature, scalable legal technology operating model across the firmPlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forHighQ Administrator or equivalent platform certification would be highly desirable. Demonstrable hands-on HighQ experience is essential.Experience in a law firm, legal technology consultancy, alternative legal services provider, in-house legal operations team or professional services environment.Ability to understand legal processes, define requirements, map user journeys and design practical technology solutions.Comfortable configuring platforms, testing solutions, documenting builds and working with IT or vendor teams.Familiarity with legal workflows, matter management, document processes, collaboration models and client service delivery.Able to plan, prioritise and deliver multiple technology workstreams while managing dependencies and stakeholders.Strong written and verbal communication, including user guidance, training materials, demos and senior stakeholder updates.Ability to use reporting and usage information to assess adoption, value and areas for improvement.Understands law firm economics, client expectations, risk management and the importance of technology-enabled value delivery.Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Job Title: Credit Hire Handler \n Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) \n Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly \n Job Type: Full Time, Permanent \n Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm \n Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. \n This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. \n What you will be doing: \n\n • Validating all motor claims across the mitigation team for indemnity and fraud\n, • Accurately assessing liability whilst utilising all available evidence and tools\n, • You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file\n, • Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers\n, • Ensuring indemnity spend is minimized by commercial decision making\n, • Proactive diary management to monitor and progress live hire cases\n, • Accurate quantum assessment of claims presented using the relevant tools available to assist\n, • Applying accurate reserves in line with company guidelines\n, • Any other Ad hoc task as the needs of the business dictate\n\n What we're looking for: \n\n • A persuasive, confident and strong communicator with effective negotiation skills\n, • Ability to use own initiative to explore all options to achieve the best outcome for the business\n, • Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure\n, • Motivated self-starter with the ability to work as part of a team\n\n Grow with Acorn: \n At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. \n We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: \n\n • We run through walls for our customers and each other\n, • We challenge the status quo\n, • We succeed when we help those around us succeed\n, • We decide quickly when the smart thing to do is use our judgement\n\n Benefits: \n\n • 35 days' holiday (including bank holidays) with additional buy/sell options\n, • 24/7 mental health support & free counselling available\n, • Grow with us: Through career fairs, leadership programs, and learning on the go!\n, • Flexible benefits, including early access to salary via our internal platform\n, • Hybrid working options to support work-life balance and individual needs\n, • Recognition awards, social events & more\n\n Our Commitment to our colleague's: \n These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: \n\n • Mindful Employer - championing mental health and wellbeing\n, • Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities\n, • Menopause Friendly accredited - supporting every stage of life\n, • Armed Forces Covenant signatory - honouring those who serve\n, • Great Places to Work 2024/25 - fostering an engaging and positive workplace culture\n, • Best Place to Work for Development - proud to be investing in people's future\n, • Best Place to Work for Women - breaking down barriers to women's career progression\n\n If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. \n A Few Things to Know Before You Apply \n\n • Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.\n, • Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\n, • We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.\n\n Please click the APPLY button to submit your CV for this role \n Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

DescriptionAES (Aircraft Engineering Services) are currently recruiting for a Training Administrator to be based in Stansted. Coordinates the planning and delivery of Line Maintenance trainee programmes to support annual targetsCoordinates the tracking of all Line Maintenance trainee programmesCoord

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictateWhat we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a teamGrow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgementBenefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & moreOur Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role

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