Trabajos ticketing en SandhurstCrear alertas

FIRST LINE SUPPORTFULLY REMOTESALARY: Circa £30,000About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join their growing team. This is an excellent opportunity for someone who enjoys helping customers, has a genuine interest in technology and wants to build a career within a successful software business.The Role This is a predominantly email-based support role where you'll become an expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge, you'll also help create user guides and simple tutorial videos to support customers and enhance their overall experience. This role involves very little telephone work and would suit someone who enjoys written communication, problem solving and learning new software.Key Responsibilities\n\n • Respond to customer support enquiries via email, with occasional telephone support\n, • Become an expert in the company's software products\n, • Investigate customer queries and provide accurate, helpful solutions\n, • Escalate more complex issues where appropriate\n, • Deliver a consistently high standard of customer service\n, • Create and maintain customer help guides and knowledge base articles\n, • Produce simple screen-recorded tutorial videos to assist customers\n, • Identify recurring customer queries and suggest improvements to support documentation\n, • Build positive relationships with customers through professional and friendly communication\n, • Suggest product enhancements together with UX/UI improvements\nAbout You You'll enjoy helping people, be naturally organised and have a genuine interest in technology. You'll take pride in providing excellent customer service and be confident learning new software systems. We're looking for someone with:\n\n, • Previous experience in a software support, IT support or technical customer service role\n, • Excellent written communication skills, with a strong grasp of spelling and grammar\n, • A friendly, professional and patient approach to customer support\n, • Strong problem-solving and organisational skills\n, • Confidence using and learning new software applications\n, • The ability to explain technical information in a clear and easy-to-understand way\n, • A genuine interest in technology\nDesirable Skills & Experience The following would be advantageous, although not essential:\n\n, • A qualification in Computer Science (GCSE, A Level or equivalent)\n, • Experience supporting software applications or SaaS products\n, • Knowledge of accountancy or bookkeeping software\n, • Experience using a CRM or helpdesk ticketing system\n, • Experience creating user guides or screen-recorded tutorial videos\nWhat's on Offer\n\n, • Fully remote working\n, • Monday to Friday working hours\n, • Friendly, supportive and collaborative team\n, • Comprehensive product training\n, • Opportunity to develop your technical knowledge and product expertise\n, • Long-term career prospects within a growing software company\n, • Competitive salary and benefits\n If you're technically minded, enjoy solving problems and take pride in delivering exceptional customer service, we'd love to hear from you. Please note: If you have not been contacted by Plum Personnel within seven days, unfortunately your application has been unsuccessful on this occasion. Due to the high volume of applications we receive, we are unable to provide individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy and is an equal opportunities employer.

SOFTWARE SUPPORT ADVISORFULLY REMOTESALARY: Circa £30,000About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join their growing team. This is an excellent opportunity for someone who enjoys helping customers, has a genuine interest in technology and wants to build a career within a successful software business.The Role This is a predominantly email-based support role where you'll become an expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge, you'll also help create user guides and simple tutorial videos to support customers and enhance their overall experience. This role involves very little telephone work and would suit someone who enjoys written communication, problem solving and learning new software.Key Responsibilities\n\n • Respond to customer support enquiries via email, with occasional telephone support\n, • Become an expert in the company's software products\n, • Investigate customer queries and provide accurate, helpful solutions\n, • Escalate more complex issues where appropriate\n, • Deliver a consistently high standard of customer service\n, • Create and maintain customer help guides and knowledge base articles\n, • Produce simple screen-recorded tutorial videos to assist customers\n, • Identify recurring customer queries and suggest improvements to support documentation\n, • Build positive relationships with customers through professional and friendly communication\n, • Suggest product enhancements together with UX/UI improvements\nAbout You You'll enjoy helping people, be naturally organised and have a genuine interest in technology. You'll take pride in providing excellent customer service and be confident learning new software systems. We're looking for someone with:\n\n, • Previous experience in a software support, IT support or technical customer service role\n, • Excellent written communication skills, with a strong grasp of spelling and grammar\n, • A friendly, professional and patient approach to customer support\n, • Strong problem-solving and organisational skills\n, • Confidence using and learning new software applications\n, • The ability to explain technical information in a clear and easy-to-understand way\n, • A genuine interest in technology\nDesirable Skills & Experience The following would be advantageous, although not essential:\n\n, • A qualification in Computer Science (GCSE, A Level or equivalent)\n, • Experience supporting software applications or SaaS products\n, • Knowledge of accountancy or bookkeeping software\n, • Experience using a CRM or helpdesk ticketing system\n, • Experience creating user guides or screen-recorded tutorial videos\nWhat's on Offer\n\n, • Fully remote working\n, • Monday to Friday working hours\n, • Friendly, supportive and collaborative team\n, • Comprehensive product training\n, • Opportunity to develop your technical knowledge and product expertise\n, • Long-term career prospects within a growing software company\n, • Competitive salary and benefits\n If you're technically minded, enjoy solving problems and take pride in delivering exceptional customer service, we'd love to hear from you. Please note: If you have not been contacted by Plum Personnel within seven days, unfortunately your application has been unsuccessful on this occasion. Due to the high volume of applications we receive, we are unable to provide individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy and is an equal opportunities employer.

Support Engineer \n Start Date: ASAP \n Permanent | Competitive Salary + Excellent Benefits \n Location: Farnborough (On-site) \n \n We're currently recruiting for a specialist digital innovation partner who delivers secure, mission-critical technology across the Defence and National Security sectors, to recruit an experienced Support Engineer. \n This is an exciting opportunity to join a growing organisation working on technology that has real operational impact. You'll become part of a collaborative technical team, supporting secure digital environments while helping deliver innovative solutions for some of the UK's most critical programmes. \n If you're passionate about technology, enjoy solving technical challenges and thrive in a secure, fast-paced environment, we'd love to hear from you. \n \n The Opportunity \n As a Support Engineer, you'll play an important role in supporting and maintaining secure IT environments, providing both desk-side and remote support across a range of technologies. \n Working closely with engineers, architects and delivery teams, you'll help ensure users receive an exceptional support experience while contributing to the reliability, security and continuous improvement of critical systems. \n This is a varied, hands-on role, ideal for someone who enjoys troubleshooting technical issues, working collaboratively and continuously developing their technical expertise. \n \n Key Responsibilities \n You'll play a key role in supporting the organisation's secure technology environments by: \n\n • Providing 1st and 2nd line technical support across users, devices and infrastructure.\n, • Managing support tickets, providing regular updates and escalating complex issues where appropriate.\n, • Delivering both desk-side and remote end-user support.\n, • Responding to monitoring alerts and assisting with incident management.\n, • Supporting Microsoft 365, Windows, MacOS and endpoint management environments.\n, • Maintaining accurate documentation within the ticketing system and knowledge base.\n, • Communicating incidents and planned maintenance to the wider user community.\n, • Supporting device provisioning, user onboarding and ongoing system administration.\n, • Occasionally travelling to customer or operational sites when required.\n\n \n About You \n We're looking for someone with a strong customer-focused mindset, excellent troubleshooting skills and a genuine passion for technology. \n You'll also have: \n\n • Experience supporting Windows 10/11 and MacOS environments.\n, • Knowledge of Microsoft 365 administration.\n, • Experience administering Azure, Entra ID or Active Directory.\n, • Exposure to Microsoft Intune or other endpoint management platforms.\n, • Experience provisioning end-user devices and onboarding users.\n, • Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access.\n, • Experience working with ITSM platforms such as Atlassian or similar ticketing systems.\n, • Strong communication, problem-solving and organisational skills.\n, • A proactive approach with a desire to continuously learn and improve.\n\n \n Desirable Experience \n\n • Windows Server administration.\n, • iOS and iPadOS support.\n, • JAMF or similar MacOS MDM solutions.\n, • Linux administration (Ubuntu/CentOS).\n, • Group Policy configuration and troubleshooting.\n, • Writing PowerShell scripts.\n\n \n Why Apply? \n This is a fantastic opportunity to join an innovative organisation delivering cutting-edge digital solutions that genuinely make a difference within Defence and National Security. \n Working alongside highly skilled technical professionals, you'll gain exposure to exciting technologies while enjoying excellent opportunities for personal and professional development. \n In return, you'll benefit from: \n\n • Competitive salary.\n, • Annual bonus.\n, • 25 days annual leave plus bank holidays.\n, • Private Medical Insurance.\n, • Life Assurance.\n, • Generous pension scheme (10% employer contribution).\n, • Professional training and career development support.\n, • On-site gym, café, restaurant and secure parking.\n, • A collaborative, inclusive and innovation-focused working environment.\n\n \n Security Clearance \n Due to the nature of this role, applicants must hold active UK Security Clearance (SC) or be eligible to work within a Security Cleared environment if specified by the client. \n \n We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

My client are a leading Microsoft-focused Managed Services Provider delivering exceptional IT support and solutions to a wide range of clients. As part of their ongoing growth, they are looking for a highly skilled and proactive 2nd Line Support Technician to join their team. If you are passionate about technology and looking to advance your career in a dynamic and client-focused environment, this could be the company for you! \n Job Summary \n As a 2nd/3rd Line Support Engineer, you will be responsible for handling more complex technical issue, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of client issues. You will also be responsible for onboarding new clients and completing customer projects, including on-site work. \n You’ll play a key role in maintaining high customer satisfaction while working closely with the senior team for further escalations when necessary. As part of my client’s commitment to delivering outstanding service, they expect their team to not only resolve technical issues, but also identify potential opportunities to enhance clients’ operations. This includes recommending appropriate hardware, software or service upgrades that align with the customer’s needs, ensuring they are also benefitting from the best possible solutions. \n Key Responsibilities \n\n • Provide technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients.\n, • Problem-solving and troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to customers.\n, • Microsoft technology expertise: Manage and troubleshoot issues related to Microsoft 365, Azure, Active Directory, Microsoft Exchange, and Windows Server environments.\n, • Network troubleshooting: Investigate and resolve issues related to DNS, DHCP, firewalls, VPNs, and general network configurations.\n, • Actively identify and recommend improvements or enhancements to clients’ IT infrastructure, including hardware, software, and managed services.\n, • Build strong relationships with clients, understanding their evolving needs, and offering relevant technology solutions.\n, • Collaborate with the sales team to ensure seamless delivery of recommended products or services.\n, • Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout.\n, • Collaboration with senior and project teams: Escalate advanced issues to the senior team when necessary and assist in project implementations as needed.\n, • Documentation: Ensure all incidents, solutions, and client interactions are logged in the ticketing system and contribute to internal knowledge sharing.\n, • Mentoring: Assist in mentoring and supporting 1st line support staff by sharing knowledge and best practices when appropriate.\n\n Required Skills and Experience \n\n • Experience in a similar role: Solid experience in a 2nd line support role, preferably within a Managed Services Provider (MSP) environment.\n, • In-depth Microsoft knowledge: Strong technical skills with Windows Server, Microsoft 365 (including Exchange, SharePoint, and Teams), Azure AD, and Microsoft Active Directory.\n, • Networking: Comprehensive understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations.\n, • Backup and disaster recovery: Familiarity with backup solutions, including configuration and troubleshooting.\n, • Excellent communication skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and explain technical issues clearly.\n, • Customer service orientation: A proactive approach to delivering excellent customer service, ensuring high levels of client satisfaction.\n, • Problem-solving skills: Strong analytical and troubleshooting abilities, with a focus on root cause analysis.\n\n Desirable Skills \n\n • Virtualisation: Experience with virtualisation technologies such as Hyper-V or VMware.\n, • Microsoft certifications: Certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or equivalent.\n, • Cloud services: Experience with cloud platforms and services, particularly Microsoft 365.\n, • Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies.\n, • Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades.\n\n Salary £34,000 – £40,000

Ealing Trailfinders is recruiting a Support Services Executive to oversee ticketing, CRM and club shop operations in West London.

Ascot Racecourse is seeking a Ticketing and Retail Manager (maternity cover) to lead the Ticketing and Retail Team at Ascot.

Indra Group UK & Ireland is seeking a Systems Engineer to join our Engineering team on the TfL ticketing project.

An important role, working alongside the Senior Ticketing and Retail Manager to oversee the smooth day to day running of the Ticketing and Retail Team as a whole. We are currently seeking a Ticketing and Retail Manager (maternity cover) - FTC to join our Ticketing and Retail team, based in our offic

Cleaner (Permanent) (15/5057).Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

Community Alarm Team Leader Sessional.Renfrewshire Council’s Community Alarm Service provides an emergency response to over 3000 vulnerable people living at home within Renfrewshire.Main duties include working as part of a team, supporting and directing staff to react promptly to emergency calls r

Cleaner x 3, Fixed Term until 31 December 2026.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Mid Calder Primary School / Nursery.We are keen to employ a diverse workforce that reflec

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are we

Closing date: 20-08-2026 Customer Team Member.Location: 74 Frederick Crescent , Port Ellen, PA42 7BE Pay: £13.Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availab

Team Leader BRAND NEW CARE HOME FRANCIS COURT OPENING WINTER 2026.Alternate weekends Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role

Patient Care Navigator (Receptionist - Heworth Green/Victoria Way).Patient Care Navigator (PCN) - "What is that?" you ask.You may know us as Doctor's Receptionists.However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who

Heritage Collection Travel Ltd in York is offering an apprenticeship for a travel consultant (level 3).You will work in our city centre store, greet customers, and support the booking process from enquiry to confirmation.The role focuses on delivering luxury travel experiences with on-the-job traini

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.The department e

Alliance Healthcare is seeking a Senior Nurse to provide leadership, development, and monitoring for field-based nurses in the United Kingdom.The role includes managing relationships with departmental teams and ensuring clinical care is delivered according to standards.Applicants must have a registe

JD Gyms is expanding across the UK and seeks a reliable cleaner to join our Reading clubs.You will balance meticulous cleaning with friendly member interaction and uphold our brand standards.This role focuses on delivering a safe, clean, and inviting gym environment every day.The successful candidat

Location: WA5, Great Sankey, Warrington.Belmont Recruitment is currently looking for a Domestic Cleaner to join Warrington Hospital on an ongoing temporary contract.You will carry out cleaning tasks, operating machinery, e.You will be responsible for the correct use, security, and storage of your ow

The Milner York is seeking a friendly part-time Leisure Team Member to join our busy hotel in York.You will help deliver warm guest experiences across our spa, gym and pool areas, while supporting membership sales and reception duties.We value teamwork, flexibility and a proactive approach.You’ll

The Specialist Cleaning service is a small team within the Cleaning & Caretaking service.Our priority is customer focus and care.We provide a high-quality cleaning service designed to meet the individual customers requirements and respond quickly to emergency cleans to minimise disruption for our cu

The University of York, within the Directorate of Facilities Management & Campus Services Rapid Response Team, is seeking staff to provide rapid response cleaning across campus, carry out planned deep-cleaning using specialised equipment and work from heights.You will respond to requests for room se

Churchill Group is recruiting an Ambulance Cleaner & Stock Co-ordinator to prepare ambulances and related vehicles to infection-control standards at Reading Ambulance Station.The role is permanent, part-time with an average of 21 hours weekly, and requires DBS clearance.You will work as part of a fr

Answering calls for reception and children's services, checking systems to direct calls, supporting the wider service with phone calls and voicemails.Internal and external visitors - interviews, visitors, occasional members of public, taking in deliveries, dealing with confidential waste - dealing w

St Philip's Care is seeking an enthusiastic Administrator to support the day-to-day running of a busy care home.You will assist in daily administration and act as the receptionist for enquiries and visitors, reporting to the Care Centre Manager.The role requires flexibility and a calm, organised app

Receptionist (Maternity Cover – 12 Month FTC).Readypower Rail Services is looking for a Receptionist to support our operations.This is a part-time, 12 month fixed term contract (maternity cover), working Thursday & Friday, 8:30 – 5:00.The position is based at our Winnersh Head Office.The ideal c

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.The department e

We're currently recruiting in our Thurrock West Premier Inn.Working 25 hours per week, paying up to £13.Housekeeper – Thurrock West Premier Inn Hotel.Come and be a Housekeeper at Premier Inn in Thurrock West.You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel ro

A leading airline in the UK seeks a Maintenance Team Leader to oversee a team of over 20 Mechanics.This full-time role requires strong leadership and technical skills, focusing on scheduled maintenance, inspections, and defect rectification.Candidates must have a UK CAA Pt66 B licence and at least t

Automotive Workshop Receptionist.Hours: Full-time, 40 hours per week.Working Hours: Monday to Friday, 8:00am 4:30pm.We are looking for a friendly, organised, and professional Automotive Workshop Receptionist to join the autocentre based in Skelmersdale.This is a fantastic opportunity for someone who

Thorn Baker Facilities Management is seeking a Mobile Specialist Cleaner to support a UK retail portfolio across the Birmingham and the West Midlands region.You’ll travel between sites, with a company van and tools provided, and work on high-level cleaning tasks across retail and commercial spaces

Runwood Homes is seeking a Care Team Leader for Windmill House, Windmill House? Wymondham, UK, to plan and deliver high-quality, person‑centred care that keeps residents safe, respected and independent.You will lead a team of Care Assistants and communicate clearly with colleagues to maintain the

Senior Business Travel Consultant – Implant.Required to work in central London for a high profile financial company.Salary between 33,000 & 38,000 GBP, great benefits.Book UK, European, and worldwide travel arrangements for one high‑profile account using Sabre, including flights, car hire, trans

Datatech Analytics is seeking a Graduate Simulation Consultant based in Bournemouth on a hybrid arrangement (3 days per week in the office).The role targets graduates with MSc in Mathematics, Physics, Operational Research or other quantitative discipline and offers training, mentoring and exposure t

We're currently recruiting in our York North West hotel.Working 15 hours per week, paying up to £13.Immediate start, no experience needed.White Rose Close, York Business Park, YO26 6RL.Training and support: super user‑friendly equipment, warm welcome and a clear career path.Whitbread Benefits car

Hybrid / Blackburn BB1 5QB, UK.Business Operations | Business Support.An opportunity has arisen to join the Business Support team, providing assistance to the wider firm with workflows and other administrative duties, and being a Business Support Champion for the Cloud Accounting team.This role will

Hays Travel is offering a Travel Consultant Apprenticeship (Level 3) in a fast-paced customer-facing environment in the UK.You will meet and greet customers, handle calls, answer inquiries, and sell products to meet customer needs while working towards team sales targets.The apprenticeship includes

Egis in the UK is recruiting high calibre individuals with aviation expertise for a consultancy role spanning operational, technical or managerial work within airport or ATM settings.You will take projects from opportunity through bid and delivery to meet client expectations.You’ll work in small t

Citation is expanding its Health & Safety consultancy team.As a Health and Safety Consultant you’ll protect clients’ people by embedding best-practice safety culture and helping them meet regulatory requirements.You’ll work across diverse industries and deliver tailored guidance.The role requi

Warner Hotels is hiring for a friendly housekeeping role at our England properties.You will contribute to delivering a great guest journey from arrival to room delivery, working with the Housekeeping Manager and team to maintain high standards.The role offers an hourly rate up to £12.Flexible and i

A healthcare provider based in South Yorkshire is seeking a Consultant Neurophysiologist to support its Neurophysiology Team.The role requires assessing and operating on patients, traveling to various outreach clinic sites across the region.Candidates should have experience in a similar role and mus

Client Server is seeking a Technical Consultant (Payroll Implementation) to join their team.The role is remote with regular travel to client sites across the UK; salary up to £40k.You will gain an in-depth understanding of the product suite and provide training to new and existing customers in thei

Compass Pools by Waterstream Ltd.UK seeks a commercially minded, full-time Swimming Pool Design Consultant to guide high-net-worth clients through selection of premium pre-formed pool shells and equipment.Based anywhere in the UK; the role blends consultative sales with technical product knowledge,

KnoWho is seeking an experienced Event Health & Safety Consultant to support clients across sport, music, tech and entertainment.The role combines consultancy, training, documentation and on-site support with UK and international travel.You will advise on legal safety responsibilities, conduct audit

Travelplanners is a well-established UK travel specialist inviting applications for a Direct Sales Consultant role.You will handle inbound inquiries, design bespoke holidays, and guide clients to the best travel solutions from a home-based setting.The role focuses on sales targets, customer experien

Medical Staff Talent is seeking a distinguished Family Medicine Consultant to oversee a private domestic longevity and preventive health strategy for an ultra‑high‑net‑worth family in Riyadh.This concierge role prioritizes 1:1 clinical continuity, proactive health optimization, and absolute cl