Trabajos ticketing en MiddletonCrear alertas

IT Support Analyst \n Manchester (On site) \n 3 months+ \n £160 – 185 per day \n An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. \n Technical Skills \n\n • Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.\n, • Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments.\n, • Familiarity with Microsoft Office suite and other client-side applications.\n, • Understanding of IT infrastructure, networking, and telecommunication fundamentals.\n\n Key Accountabilities \n End-User Support \n\n • Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support.\n, • Troubleshoot and resolve day-to-day tickets effectively and efficiently.\n, • Promptly escalate and redirect issues beyond purview or expertise to next level.\n\n Device & Equipment Management \n\n • Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.\n, • Responsible for onboarding new hire computer & telephone assignments and desk configuration.\n, • Responsible for management and maintenance of asset inventory on an ongoing basis.\n\n Documentation & Knowledge Management \n\n • Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.\n\n Project & Initiative Support \n\n • Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects.\n, • Participate, engage and contribute in scheduled IT meetings.\n\n Vendor & External Liaison \n\n • Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.\n\n Education and Experience \n\n • Bachelor’s degree in Computer Science, Information Technology, or related field.\n, • Relevant technical certifications are preferred:\n \n, • CompTIA A+\n, • Network+\n, • Microsoft Certified: Modern Desktop Administrator Associate\n, • ITIL Foundation (Service Management understanding)\n \n, • Substantial work experience in IT support or a similar technical support role.\n, • Proven experience in a Service Desk and/or IT Operations environment.\n\n Soft Skills \n\n • Strong verbal and written communication skills.\n, • Excellent interpersonal and customer service abilities.\n, • Creative problem solver with strong analytical and conflict-resolution skills.\n, • Ability to prioritise tasks, manage time effectively, and work well under pressure.\n

Senior Software Engineer - AWS / Microservices \n Location: Manchester (Hybrid, 1 day per week in office) \n Contract (Initial 6 Months, high extension potential) | £500-600pd inside IR35 \n We are seeking an experienced Senior Software Engineer to join a fast-paced, high-growth technology division focused on third-party ticketing, integrations and high-availability booking systems. This contract balances greenfield pipeline engineering with the modernisation of legacy cloud infrastructure. You will work closely with cross-functional teams to lead major cloud migration efforts while designing robust, highly scalable backend systems. \n Key Responsibilities & Deliverables \n Over the initial 6 month contract, you will focus on driving primary delivery milestones: \n\n • Cloud Migration (On-Prem to AWS): Transitioning existing core services over to AWS with an emphasis on high availability, fault tolerance, webhooks and third-party API connectivity.\n, • Legacy Decommissioning & Pipeline Architecture: Eliminating legacy system dependencies by building brand-new, scalable product import pipelines from scratch.\n, • Quality & AI Workflows: Building automated test frameworks and embedding modern AI-assisted tools for data transformation and streamlined development workflows.\n\n Key Requirements \n\n • AWS & Infrastructure: Deep expertise in AWS cloud environments (hands-on familiarity with Kubernetes or serverless architecture is a major plus).\n, • Systems Design & Architecture: Proven capability in designing resilient, distributed backend architectures (Java or general backend engineering background).\n, • Quality & Testing: Strong track record of writing clean, highly testable production code and establishing automated test frameworks.\n, • Modern Integration Experience: Practical knowledge of building and managing webhooks, REST APIs, and external third-party data integrations.\n, • Agile Collaboration: High operational awareness, strong engagement with service health metrics, and a proactive approach to interrogating requirements rather than relying on assumptions.\n

We're looking for a Deployment Excellence Coordinator to join our growing Operations team, helping deliver AI agent deployments for customers across a range of industries. \n You'll coordinate deployments from planning through go-live, ensuring projects run smoothly, documentation is accurate, risks are managed proactively, and customers receive a seamless implementation experience. \n \n What you'll be doing: \n\n • Coordinate AI agent deployments across multiple customers and projects.\n, • Maintain deployment documentation, tracking tools and operational records.\n, • Monitor deployment progress, identifying and escalating risks, issues and dependencies.\n, • Support deployment readiness, go-live activities and post-deployment reviews.\n, • Produce deployment reports, metrics and status updates.\n, • Identify opportunities to improve deployment processes and customer experience.\n, • Work closely with Product, Engineering, Customer Success and Operations teams.\n\n \n We're looking for someone with: \n\n • Excellent organisational and time management skills.\n, • Strong attention to detail and accuracy.\n, • Experience managing multiple priorities in a fast-paced environment.\n, • Excellent written and verbal communication skills.\n, • Strong problem-solving ability.\n, • Experience maintaining documentation and operational records.\n, • Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar and Drive).\n, • A genuine interest in AI, technology and continuous improvement.\n\n \n Nice to have: \n\n • Experience in SaaS, AI or technology companies.\n, • Experience supporting customer implementations or deployments.\n, • Familiarity with Zendesk or similar ticketing systems.\n, • Knowledge of deployment, implementation or project delivery processes.\n, • Experience producing operational reports or dashboards.\n\n \n If you're highly organised, enjoy working across teams, and want to help deliver cutting-edge AI solutions to customers, we'd love to hear from you.

Please note: This role follows a Thursday-to-Monday working pattern, with mandatory weekend work and afternoon/evening shifts aligned with US operating hours) \n ---- \n \n We're on the lookout for a Support and Commissioning Associate to join our support team in Manchester, UK. This is a hybrid role providing support coverage aligned to US operating hours, weekend support, and assistance with the commissioning of new client installations. \n \n This is an entry-level, first-line position responsible for handling incoming support requests, performing initial triage, and delivering first stage resolution where possible, escalating issues where required. \n \n The role also plays an active part in commissioning new products for clients, including joining remote setup calls and using remote access tools to configure and validate installations. \n In addition, the role will also support the coordination of worldwide client spares orders, working closely with the stock controller and supply chain team to facilitate timely processing and delivery, helping to keep operations running smoothly. \n \n About Us: \n \n CONDUCTR is a dynamic collective of designers, technologists, media experts, producers & engineers. The vision is simple - fuse the creativity of a design studio, with the innovation of a tech lab, to create a one-stop shop for extraordinary guest-centric, 360 attraction experiences. \n \n Working Pattern and Location: \n \n This role provides support and commissioning coverage aligned to US operating hours, which means afternoon and evening shifts, including weekends. Weekend working is a standard and required part of this role rather than an occasional requirement. \n \n The working pattern is five days per week, Thursday to Monday, with Tuesday and Wednesday as standard non-working days. Exact start and finish times will be confirmed during the recruitment process. \n \n\n • 5 days per week, including mandatory weekend working\n, • Saturday and Sunday are standard working days for this role\n, • Afternoon and evening shifts, aligned to US operating hours\n, • Flexibility may be required depending on commissioning schedules and support demand\n\n \n This is a hybrid role based out of our UK office in Manchester, combining office-based days with days worked from home. Candidates must live within commuting distance of Manchester and be able to attend the office regularly. \n \n Role Alignment: \n \n This role forms part of the wider Client Support function and is designed to provide first-line operational support, commissioning assistance, and extended service coverage. \n \n The Support and Commissioning Associate will work closely with the Client Support Specialist and Client Support Manager, helping to manage incoming support requests, complete initial triage, resolve basic issues where possible, and escalate more complex matters with clear and structured information. \n \n By providing frontline support coverage across US operating hours and weekends, this role helps ensure timely client responses, improved ticket handling, and effective support continuity across the wider team. \n \n Key Responsibilities: \n \n\n • Act as the first point of contact for incoming support requests\n, • Respond to and manage tickets via a ticketing platform\n, • Handle live chat and messaging support channels\n, • Communicate clearly and professionally with clients in a B2B environment\n, • Perform initial triage by gathering key information and assessing issue severity\n, • Deliver first stage resolution where possible\n, • Carry out basic troubleshooting across Windows, connectivity, and peripherals\n, • Escalate issues to senior team members with clear, structured detail\n, • Support the commissioning of new client installations, including tables, arenas, and other products\n, • Join commissioning calls and use remote access tools to configure and validate new product installations\n, • Support the coordination of worldwide client spares orders\n, • Work closely with the stock controller and supply chain team to facilitate timely processing and delivery\n, • Liaise internally to ensure follow-ups and actions are completed\n, • Maintain accurate ticket updates, tagging, and documentation\n, • Support updates to knowledge base articles and internal documentation\n\n \n You should have: \n \n\n • Strong written and verbal communication skills\n, • Confidence working in a client-facing, B2B support environment\n, • Basic technical understanding, including Windows and general troubleshooting\n, • Comfort working remotely with clients to set up and validate equipment\n, • Strong organisational skills and the ability to manage multiple tasks at once\n, • A proactive, reliable, and detail-oriented approach\n, • Willingness to learn and follow structured processes\n\n \n It would be great if you have: \n \n\n • Previous support, helpdesk, or customer service experience\n, • Experience working with social gaming venues and arcade locations\n, • Familiarity with hardware troubleshooting and basic networking\n, • Experience setting up, installing, or commissioning hardware or equipment\n, • Experience using ticketing or live chat platforms\n, • Confidence interpreting basic error messages or logs\n\n \n Please note this role is not suited to candidates seeking a standard Monday–Friday schedule or those who are unable to commit to regular weekend availability. \n \n What We Offer: \n \n\n • A competitive salary and benefits package.\n, • A vibrant, inclusive, and dynamic work environment.\n, • Opportunities for personal and professional growth.\n, • A chance to be part of a forward-thinking team making a real difference.\n\n \n What it's like working at CONDUCTR: \n \n CONDUCTR is proud to be recognised as a Great Place to Work®, officially certified for our outstanding workplace culture and employee satisfaction. We’ve also been named on the UK’s Best Workplaces™ 2026 list, recognised as a top 50 company to work for in the UK. We’re also honoured to be placed on UK’s Best Workplaces™ lists for: Wellbeing, Development, Women, and Tech, ranking highly among the top 100 companies for employee support, growth and career development - and we’re just getting started! \n \n On top of that, we’re one of the UK’s fastest growing companies - recently ranked 5th nationwide - creating exciting opportunities for our team to grow as fast as the business. \n \n Our 5 core values articulate this best, and we are looking for people who can demonstrate them: \n \n\n • We go above and #beyond\n, • We work as a #team & make it fun\n, • We creatively #kick-ass\n, • We #do it efficiently, on time & on budget\n, • We deliver work that makes us #proud\n\n \n Does this sound like the job for you? \n \n Apply via this post with your CV and share your linked in profile. If you sound like you are a good fit, we will reach out for an initial, informal chat.

Role: Technology Alignment ManagerLocation: Remote (UK-based)Salary: £46,000AboutWe are partnered with a fast-growing MSP who have an exciting opportunity for someone to join and make tangible changes to the organisation.We are looking for a Technology Alignment Manager to implement a singular tech standard for a group of MSPs ensuring seamless and highly optimised organisational performance throughout the group.The OpportunityThis is a rare build role. We don't yet have a single technology standard that every client runs on. Around 60% of clients are on non-standard setups that create avoidable support tickets and slow everything down.There's no group-wide technology audit, no shared standard build, and no regular technology roadmap for clients. You'll create them. You'll be building the alignment approach that every future client and acquisition will follow.What You'll DoFirst 3 months - establishAudit client technology setups and record what each one is runningWork with senior leadership to define our standard build - the tools and settings every client should be onRun root cause analysis on ticket volumes to find the setups driving the most work, and choose the right product stackSet up clear, shared documentation of client environments3 to 9 months - scaleMove clients onto the standard build, starting with those causing the most ticketsHelp model the cost and pricing of chosen products with commercial colleaguesBuild technology roadmaps for key clients and lead technology reviews focused on reducing risk and costChampion automation - updates, new-user setup, monitoring - to give engineers time backOngoingKeep client environments aligned to the standard as things changeAlign each newly acquired client base to the group standardContribute to sales and marketing materials explaining the standard build and its benefitsTrack and report the tickets and engineer hours saved through alignmentSpot upgrade and improvement opportunities that genuinely help clientsWhat We're Looking ForEssentialSolid hands-on IT background in an IT managed service provider or internal IT teamGood working knowledge of Microsoft 365, networking and common business IT setupsExperience standardising or improving IT environments, not just fixing faultsAble to explain technology choices clearly to non-technical business ownersComfortable auditing and documenting IT environments in detailExperience with RMM tooling from the Kaseya stackOrganised and methodical, with an eye for the change that removes future problemsWilling to travel to client and group sites when needed - this is a remote-first roleStrongly desirableExperience building client technology roadmaps or acting as a technical account contactFamiliarity with IT documentation and technology-alignment toolingExposure to automating routine IT work (updates, provisioning, monitoring)Experience with a PSA/ticketing system such as HaloPSAUnderstanding of common security standards for small and medium businessesComfortable contributing to product cost and pricing discussionsExperience in a business growing through acquisitionWhy This RoleBuild the standard - You define the technology standard that every client and acquisition moves onto.Technical and strategic - Part hands-on alignment, part roadmap. You shape what good looks like.Measurable impact - Fewer tickets, safer setups, and time given back to engineers, all traceable to you.Room to grow - As the client base grows, the alignment function you build grows with it.Sound like the ideal next role for you?If so, apply now with an up-to-date CV to be considered.TPBN1_UKTJ

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Maxwell Bond We're hiring for a New Business Manager / Head of Sales to lead commercial growth for a high-impact ticketing platform—working with some of the biggest names in sport, live events, and entertainment. This isn’t about selling software. It’s about selling a service through tech—partnering with sports clubs, venues, and promoters to help them sell more tickets through a seamless digital platform. What’s in it for you: • £70K base salary + Big bonus structure, • Hybrid working – 3–4 days in Manchester office or out with clients, • Autonomy to own your patch and influence sales strategy, • A fast-paced, social, high-performing team environment, • Huge opportunity for progression as the business scales What you'll be doing: • Winning new business across sports, hospitality, travel-linked events, venues, and promoters, • Converting warm leads and working with pipeline data to grow long-term clients, • Working closely with Account Managers to maximise revenue from existing accounts, • Managing the full sales cycle—from prospecting to pitch to close, • Advising clients on how to optimise ticket sales through the platform, • Owning commercial growth strategy and transaction-based revenue We’re looking for someone with: • B2B sales experience in ticketing, venues, live events, or hospitality, • Strong record of building and closing high-value, consultative deals, • A confident, driven approach and a passion for events or sport If you're ready to step into a sales leadership role with serious growth potential—and you love the buzz of live events—this could be for you. • Mid-Senior level, • Full-time, • Sales and Business Development, • Hospitality, Entertainment Providers, and Events Services Referrals increase your chances of interviewing at Maxwell Bond by 2x Get notified about new Head of Sales jobs in Manchester, England, United Kingdom. Manchester, England, United Kingdom 2 weeks ago Warrington, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 month ago Wilmslow, England, United Kingdom 3 months ago Greater Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 4 months ago Manchester Area, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Greater Manchester, England, United Kingdom 23 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 23 hours ago Manchester, England, United Kingdom 2 months ago Wilmslow, England, United Kingdom 20 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 5 hours ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 3 days ago Manchester Area, United Kingdom 3 days ago Northwich, England, United Kingdom 5 months ago Greater Manchester, England, United Kingdom 1 day ago Greater Manchester, England, United Kingdom 6 days ago Cheadle, England, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago Warrington, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 months ago Swinton, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Maxwell Bond We're hiring for a New Business Manager / Head of Sales to lead commercial growth for a high-impact ticketing platform—working with some of the biggest names in sport, live events, and entertainment. This isn’t about selling software. It’s about selling a service through tech—partnering with sports clubs, venues, and promoters to help them sell more tickets through a seamless digital platform. What’s in it for you: • £70K base salary + Big bonus structure, • Hybrid working – 3–4 days in Manchester office or out with clients, • Autonomy to own your patch and influence sales strategy, • A fast-paced, social, high-performing team environment, • Huge opportunity for progression as the business scales What you'll be doing: • Winning new business across sports, hospitality, travel-linked events, venues, and promoters, • Converting warm leads and working with pipeline data to grow long-term clients, • Working closely with Account Managers to maximise revenue from existing accounts, • Managing the full sales cycle—from prospecting to pitch to close, • Advising clients on how to optimise ticket sales through the platform, • Owning commercial growth strategy and transaction-based revenue We’re looking for someone with: • B2B sales experience in ticketing, venues, live events, or hospitality, • Strong record of building and closing high-value, consultative deals, • A confident, driven approach and a passion for events or sport If you're ready to step into a sales leadership role with serious growth potential—and you love the buzz of live events—this could be for you. • Mid-Senior level, • Full-time, • Sales and Business Development, • Hospitality, Entertainment Providers, and Events Services Referrals increase your chances of interviewing at Maxwell Bond by 2x Get notified about new Head of Sales jobs in Manchester, England, United Kingdom. Manchester, England, United Kingdom 2 weeks ago Warrington, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 month ago Wilmslow, England, United Kingdom 3 months ago Greater Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 4 months ago Manchester Area, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Greater Manchester, England, United Kingdom 23 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 23 hours ago Manchester, England, United Kingdom 2 months ago Wilmslow, England, United Kingdom 20 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 5 hours ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 3 days ago Manchester Area, United Kingdom 3 days ago Northwich, England, United Kingdom 5 months ago Greater Manchester, England, United Kingdom 1 day ago Greater Manchester, England, United Kingdom 6 days ago Cheadle, England, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago Warrington, England, United Kingdom 2 days ago Manchester, England, United Kingdom 2 months ago Swinton, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. • Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group., • Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation., • Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements., • Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience., • Lead the development of IT policies, procedures, standards and governance frameworks., • Ensure that IT services are scalable and capable of supporting organisational growth., • Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements., • Identify emerging technologies and assess their potential value to UKMC and Unibridge Group., • Provide effective leadership and management of the IT department., • Directly manage and support the ITR Manager and all IT Support Technicians., • Define clear responsibilities, objectives and performance expectations for the IT team., • Conduct regular one-to-one meetings, performance reviews and development discussions., • Identify training and professional development requirements within the IT team., • Ensure appropriate staffing levels and resource allocation across IT services., • Promote a proactive, customer-focused and professional IT service culture., • Manage workload, priorities and escalation processes across the IT function., • Develop and implement an organisation-wide IT training and awareness programme for staff., • Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced., • Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology., • Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate., • Ensure staff understand their responsibilities for protecting organisational, staff and student information., • Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management., • Develop guidance and training materials to support staff in using IT systems securely and effectively., • Promote a culture of security awareness, responsible technology use and continuous learning across the organisation., • Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services., • Ensure systems are reliable, secure, appropriately maintained and fit for purpose., • Oversee the installation, configuration, maintenance and replacement of IT hardware and software., • Ensure appropriate monitoring of infrastructure and systems performance., • Develop and maintain effective backup, disaster recovery and business continuity arrangements., • Oversee IT asset management and lifecycle planning., • Ensure IT systems are appropriately documented and maintained., • Review and improve infrastructure to support multiple campuses, offices and operational locations., • Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented., • Identify, assess and manage IT security risks and vulnerabilities., • Ensure appropriate protection of organisational, staff and student information., • Establish and maintain cybersecurity policies, procedures and controls., • Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures., • Ensure appropriate response procedures are in place for cybersecurity incidents., • Lead or coordinate investigations into significant IT security incidents., • Promote cybersecurity awareness and good security practices across the organisation., • Ensure IT practices support applicable data protection and information security requirements., • Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes., • Ensure the IT department provides an efficient, responsive and professional service to staff and students., • Establish appropriate service standards, escalation procedures and response times., • Monitor IT support performance, service levels and recurring issues., • Identify opportunities to reduce recurring incidents and improve first-time resolution., • Ensure appropriate ticketing and IT service management processes are followed., • Develop a proactive approach to preventative maintenance and service improvement., • Develop and implement an AI and automation strategy aligned with the wider business and IT strategy., • Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery., • Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration., • Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group., • Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security., • Work with departments across the organisation to identify practical opportunities for AI adoption and process automation., • Support staff in understanding how AI and automation can be used effectively and responsibly within their roles., • Develop guidance, training and awareness initiatives to support appropriate use of AI technologies., • Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment., • Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience., • Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training., • Measure the impact and benefits of AI, automation and digital transformation initiatives., • Evaluate existing systems and identify opportunities for improvement and automation., • Lead or support the implementation of new technology platforms and IT systems., • Ensure technology projects are appropriately planned, resourced and delivered., • Work with internal stakeholders to understand business and operational requirements., • Assess the impact of new technologies on existing systems and processes., • Support digital transformation initiatives across UKMC and Unibridge Group., • Ensure appropriate testing, documentation, training and change management when introducing new systems., • Lead and oversee major IT projects from initial requirements through to implementation., • Develop project plans, budgets, timelines and resource requirements., • Coordinate internal teams, external suppliers and stakeholders., • Monitor project progress, risks, dependencies and budgets., • Ensure projects are delivered to agreed quality, time and cost requirements., • Conduct post-implementation reviews and identify lessons learned., • Manage relationships with external IT suppliers, technology partners and service providers., • Review supplier performance and ensure agreed service levels are achieved., • Negotiate and manage IT contracts, licences and service agreements where appropriate., • Obtain and evaluate quotations for IT equipment, services and technology solutions., • Ensure value for money across IT expenditure., • Maintain an accurate record of IT contracts, licences and renewal dates., • Identify opportunities to consolidate suppliers and reduce unnecessary expenditure., • Develop and manage the annual IT budget in conjunction with senior management and Finance., • Monitor IT expenditure and ensure spending remains within approved budgets., • Develop business cases for significant technology investments., • Ensure appropriate procurement processes are followed., • Identify opportunities to improve value for money and reduce unnecessary IT costs., • Plan for future capital expenditure, infrastructure replacement and technology investment., • Ensure IT policies and procedures are documented, implemented and regularly reviewed., • Maintain appropriate IT risk registers and mitigation plans., • Ensure appropriate controls are in place for user access, permissions and account management., • Support compliance with applicable data protection, information security and regulatory requirements., • Maintain appropriate records and documentation relating to IT systems and infrastructure., • Work with HR, Compliance and senior management on IT-related organisational policies and risks., • Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation., • Establish appropriate governance for the use of AI, automation and emerging technologies., • Develop, maintain and regularly test IT disaster recovery and business continuity plans., • Ensure critical systems have appropriate backup and recovery arrangements., • Identify critical IT dependencies and potential points of failure., • Coordinate IT responses to major outages, incidents and emergencies., • Ensure lessons learned from significant incidents are incorporated into future improvements., • Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments., • Act as the senior point of escalation for significant IT issues., • Communicate technical information clearly to non-technical stakeholders., • Develop strong relationships with internal users and understand their technology requirements., • Ensure IT decisions consider organisational, operational, financial and user requirements., • Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services., • Significant experience working in a senior IT management or IT leadership position., • Proven experience managing an IT support function and technical teams., • Experience managing IT infrastructure across multiple locations or sites., • Experience managing IT projects and technology implementations., • Strong understanding of IT infrastructure, networks, systems and cloud technologies., • Experience with cybersecurity, information security and IT risk management., • Experience managing external IT suppliers and technology partners., • Experience managing IT budgets and technology expenditure., • Experience developing and implementing IT strategies and policies., • Demonstrable experience of managing, developing and motivating IT professionals., • Experience developing or delivering staff IT training and cybersecurity awareness programmes., • Experience identifying opportunities for AI adoption, automation or digital transformation., • Experience implementing technology solutions that improve operational efficiency and business processes., • Experience working within the education sector, higher education or a multi-site organisation., • Experience supporting Microsoft 365 environments and cloud-based technologies., • Experience with IT service management frameworks such as ITIL., • Experience with cybersecurity frameworks and industry best practice., • Experience implementing or managing enterprise systems and SaaS platforms., • Experience leading digital transformation programmes., • Experience managing IT services across multiple campuses or geographically dispersed locations., • Experience developing organisational AI policies, governance frameworks or responsible AI practices., • Experience implementing workflow automation and AI-enabled business solutions. The successful candidate should have strong knowledge of: • IT infrastructure and networking., • Microsoft 365 and cloud technologies., • Cybersecurity and information security., • Endpoint management and device security., • Server and network administration., • Backup and disaster recovery., • IT service management., • IT asset and licence management., • Systems integration and implementation., • IT governance and risk management., • Data protection and information security principles., • AI technologies, automation and emerging technology., • AI governance, responsible AI use and technology risk., • Technology procurement and vendor management., • IT project management., • Digital transformation and process improvement., • Strategic thinking and the ability to translate organisational objectives into an effective IT strategy., • Strong people management and leadership skills., • Excellent problem-solving and analytical ability., • Ability to prioritise competing demands and manage multiple projects., • Excellent communication and stakeholder management skills., • Commercial awareness and understanding of IT budgets and value for money., • Ability to manage complex technical issues and communicate solutions clearly to non-technical audiences., • Strong organisational and project management skills., • Ability to work effectively under pressure and respond to critical incidents., • Proactive approach to identifying risks and opportunities., • Ability to lead organisational change and digital transformation., • Ability to communicate the benefits, limitations and risks associated with AI and automation., • Commitment to continuous improvement and service excellence., • Degree-level qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent professional experience., • ITIL certification., • Cybersecurity or information security qualification., • Microsoft or other relevant technology certifications., • Project management qualification such as PRINCE2, Agile or equivalent., • Relevant AI, automation or digital transformation qualification or certification. Performance in the role will be assessed against agreed objectives, including: • IT service availability and reliability., • IT support response and performance., • User satisfaction with IT services., • Cybersecurity and information security performance., • Staff completion and effectiveness of IT and cybersecurity awareness training., • Reduction in cybersecurity awareness-related risks and incidents., • Successful delivery of IT projects., • Successful implementation of AI and automation initiatives., • Measurable efficiency and productivity improvements resulting from automation and AI., • IT budget management and cost efficiency., • Infrastructure reliability and lifecycle management., • Effective governance and responsible adoption of AI technologies., • Continuous improvement and digital transformation initiatives. UK Management College and Unibridge Group are committed to creating an inclusive working environment and are dedicated to equality of opportunity. We welcome applications from candidates with diverse backgrounds and experience. Recruitment and selection decisions will be based on qualifications, skills, experience and suitability for the role. Applicants must have right to work in the UK. All applications must be submitted online through the official UKMC careers page. Applications or CVs submitted through alternative routes may not be considered and candidates may be asked to apply through the official recruitment process. #J-18808-Ljbffr

Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. • Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group., • Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation., • Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements., • Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience., • Lead the development of IT policies, procedures, standards and governance frameworks., • Ensure that IT services are scalable and capable of supporting organisational growth., • Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements., • Identify emerging technologies and assess their potential value to UKMC and Unibridge Group., • Provide effective leadership and management of the IT department., • Directly manage and support the ITR Manager and all IT Support Technicians., • Define clear responsibilities, objectives and performance expectations for the IT team., • Conduct regular one-to-one meetings, performance reviews and development discussions., • Identify training and professional development requirements within the IT team., • Ensure appropriate staffing levels and resource allocation across IT services., • Promote a proactive, customer-focused and professional IT service culture., • Manage workload, priorities and escalation processes across the IT function., • Develop and implement an organisation-wide IT training and awareness programme for staff., • Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced., • Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology., • Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate., • Ensure staff understand their responsibilities for protecting organisational, staff and student information., • Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management., • Develop guidance and training materials to support staff in using IT systems securely and effectively., • Promote a culture of security awareness, responsible technology use and continuous learning across the organisation., • Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services., • Ensure systems are reliable, secure, appropriately maintained and fit for purpose., • Oversee the installation, configuration, maintenance and replacement of IT hardware and software., • Ensure appropriate monitoring of infrastructure and systems performance., • Develop and maintain effective backup, disaster recovery and business continuity arrangements., • Oversee IT asset management and lifecycle planning., • Ensure IT systems are appropriately documented and maintained., • Review and improve infrastructure to support multiple campuses, offices and operational locations., • Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented., • Identify, assess and manage IT security risks and vulnerabilities., • Ensure appropriate protection of organisational, staff and student information., • Establish and maintain cybersecurity policies, procedures and controls., • Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures., • Ensure appropriate response procedures are in place for cybersecurity incidents., • Lead or coordinate investigations into significant IT security incidents., • Promote cybersecurity awareness and good security practices across the organisation., • Ensure IT practices support applicable data protection and information security requirements., • Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes., • Ensure the IT department provides an efficient, responsive and professional service to staff and students., • Establish appropriate service standards, escalation procedures and response times., • Monitor IT support performance, service levels and recurring issues., • Identify opportunities to reduce recurring incidents and improve first-time resolution., • Ensure appropriate ticketing and IT service management processes are followed., • Develop a proactive approach to preventative maintenance and service improvement., • Develop and implement an AI and automation strategy aligned with the wider business and IT strategy., • Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery., • Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration., • Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group., • Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security., • Work with departments across the organisation to identify practical opportunities for AI adoption and process automation., • Support staff in understanding how AI and automation can be used effectively and responsibly within their roles., • Develop guidance, training and awareness initiatives to support appropriate use of AI technologies., • Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment., • Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience., • Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training., • Measure the impact and benefits of AI, automation and digital transformation initiatives., • Evaluate existing systems and identify opportunities for improvement and automation., • Lead or support the implementation of new technology platforms and IT systems., • Ensure technology projects are appropriately planned, resourced and delivered., • Work with internal stakeholders to understand business and operational requirements., • Assess the impact of new technologies on existing systems and processes., • Support digital transformation initiatives across UKMC and Unibridge Group., • Ensure appropriate testing, documentation, training and change management when introducing new systems., • Lead and oversee major IT projects from initial requirements through to implementation., • Develop project plans, budgets, timelines and resource requirements., • Coordinate internal teams, external suppliers and stakeholders., • Monitor project progress, risks, dependencies and budgets., • Ensure projects are delivered to agreed quality, time and cost requirements., • Conduct post-implementation reviews and identify lessons learned., • Manage relationships with external IT suppliers, technology partners and service providers., • Review supplier performance and ensure agreed service levels are achieved., • Negotiate and manage IT contracts, licences and service agreements where appropriate., • Obtain and evaluate quotations for IT equipment, services and technology solutions., • Ensure value for money across IT expenditure., • Maintain an accurate record of IT contracts, licences and renewal dates., • Identify opportunities to consolidate suppliers and reduce unnecessary expenditure., • Develop and manage the annual IT budget in conjunction with senior management and Finance., • Monitor IT expenditure and ensure spending remains within approved budgets., • Develop business cases for significant technology investments., • Ensure appropriate procurement processes are followed., • Identify opportunities to improve value for money and reduce unnecessary IT costs., • Plan for future capital expenditure, infrastructure replacement and technology investment., • Ensure IT policies and procedures are documented, implemented and regularly reviewed., • Maintain appropriate IT risk registers and mitigation plans., • Ensure appropriate controls are in place for user access, permissions and account management., • Support compliance with applicable data protection, information security and regulatory requirements., • Maintain appropriate records and documentation relating to IT systems and infrastructure., • Work with HR, Compliance and senior management on IT-related organisational policies and risks., • Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation., • Establish appropriate governance for the use of AI, automation and emerging technologies., • Develop, maintain and regularly test IT disaster recovery and business continuity plans., • Ensure critical systems have appropriate backup and recovery arrangements., • Identify critical IT dependencies and potential points of failure., • Coordinate IT responses to major outages, incidents and emergencies., • Ensure lessons learned from significant incidents are incorporated into future improvements., • Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments., • Act as the senior point of escalation for significant IT issues., • Communicate technical information clearly to non-technical stakeholders., • Develop strong relationships with internal users and understand their technology requirements., • Ensure IT decisions consider organisational, operational, financial and user requirements., • Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services., • Significant experience working in a senior IT management or IT leadership position., • Proven experience managing an IT support function and technical teams., • Experience managing IT infrastructure across multiple locations or sites., • Experience managing IT projects and technology implementations., • Strong understanding of IT infrastructure, networks, systems and cloud technologies., • Experience with cybersecurity, information security and IT risk management., • Experience managing external IT suppliers and technology partners., • Experience managing IT budgets and technology expenditure., • Experience developing and implementing IT strategies and policies., • Demonstrable experience of managing, developing and motivating IT professionals., • Experience developing or delivering staff IT training and cybersecurity awareness programmes., • Experience identifying opportunities for AI adoption, automation or digital transformation., • Experience implementing technology solutions that improve operational efficiency and business processes., • Experience working within the education sector, higher education or a multi-site organisation., • Experience supporting Microsoft 365 environments and cloud-based technologies., • Experience with IT service management frameworks such as ITIL., • Experience with cybersecurity frameworks and industry best practice., • Experience implementing or managing enterprise systems and SaaS platforms., • Experience leading digital transformation programmes., • Experience managing IT services across multiple campuses or geographically dispersed locations., • Experience developing organisational AI policies, governance frameworks or responsible AI practices., • Experience implementing workflow automation and AI-enabled business solutions. The successful candidate should have strong knowledge of: • IT infrastructure and networking., • Microsoft 365 and cloud technologies., • Cybersecurity and information security., • Endpoint management and device security., • Server and network administration., • Backup and disaster recovery., • IT service management., • IT asset and licence management., • Systems integration and implementation., • IT governance and risk management., • Data protection and information security principles., • AI technologies, automation and emerging technology., • AI governance, responsible AI use and technology risk., • Technology procurement and vendor management., • IT project management., • Digital transformation and process improvement., • Strategic thinking and the ability to translate organisational objectives into an effective IT strategy., • Strong people management and leadership skills., • Excellent problem-solving and analytical ability., • Ability to prioritise competing demands and manage multiple projects., • Excellent communication and stakeholder management skills., • Commercial awareness and understanding of IT budgets and value for money., • Ability to manage complex technical issues and communicate solutions clearly to non-technical audiences., • Strong organisational and project management skills., • Ability to work effectively under pressure and respond to critical incidents., • Proactive approach to identifying risks and opportunities., • Ability to lead organisational change and digital transformation., • Ability to communicate the benefits, limitations and risks associated with AI and automation., • Commitment to continuous improvement and service excellence., • Degree-level qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent professional experience., • ITIL certification., • Cybersecurity or information security qualification., • Microsoft or other relevant technology certifications., • Project management qualification such as PRINCE2, Agile or equivalent., • Relevant AI, automation or digital transformation qualification or certification. Performance in the role will be assessed against agreed objectives, including: • IT service availability and reliability., • IT support response and performance., • User satisfaction with IT services., • Cybersecurity and information security performance., • Staff completion and effectiveness of IT and cybersecurity awareness training., • Reduction in cybersecurity awareness-related risks and incidents., • Successful delivery of IT projects., • Successful implementation of AI and automation initiatives., • Measurable efficiency and productivity improvements resulting from automation and AI., • IT budget management and cost efficiency., • Infrastructure reliability and lifecycle management., • Effective governance and responsible adoption of AI technologies., • Continuous improvement and digital transformation initiatives. UK Management College and Unibridge Group are committed to creating an inclusive working environment and are dedicated to equality of opportunity. We welcome applications from candidates with diverse backgrounds and experience. Recruitment and selection decisions will be based on qualifications, skills, experience and suitability for the role. Applicants must have right to work in the UK. All applications must be submitted online through the official UKMC careers page. Applications or CVs submitted through alternative routes may not be considered and candidates may be asked to apply through the official recruitment process. #J-18808-Ljbffr

Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. • Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group., • Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation., • Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements., • Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience., • Lead the development of IT policies, procedures, standards and governance frameworks., • Ensure that IT services are scalable and capable of supporting organisational growth., • Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements., • Identify emerging technologies and assess their potential value to UKMC and Unibridge Group., • Provide effective leadership and management of the IT department., • Directly manage and support the ITR Manager and all IT Support Technicians., • Define clear responsibilities, objectives and performance expectations for the IT team., • Conduct regular one-to-one meetings, performance reviews and development discussions., • Identify training and professional development requirements within the IT team., • Ensure appropriate staffing levels and resource allocation across IT services., • Promote a proactive, customer-focused and professional IT service culture., • Manage workload, priorities and escalation processes across the IT function., • Develop and implement an organisation-wide IT training and awareness programme for staff., • Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced., • Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology., • Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate., • Ensure staff understand their responsibilities for protecting organisational, staff and student information., • Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management., • Develop guidance and training materials to support staff in using IT systems securely and effectively., • Promote a culture of security awareness, responsible technology use and continuous learning across the organisation., • Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services., • Ensure systems are reliable, secure, appropriately maintained and fit for purpose., • Oversee the installation, configuration, maintenance and replacement of IT hardware and software., • Ensure appropriate monitoring of infrastructure and systems performance., • Develop and maintain effective backup, disaster recovery and business continuity arrangements., • Oversee IT asset management and lifecycle planning., • Ensure IT systems are appropriately documented and maintained., • Review and improve infrastructure to support multiple campuses, offices and operational locations., • Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented., • Identify, assess and manage IT security risks and vulnerabilities., • Ensure appropriate protection of organisational, staff and student information., • Establish and maintain cybersecurity policies, procedures and controls., • Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures., • Ensure appropriate response procedures are in place for cybersecurity incidents., • Lead or coordinate investigations into significant IT security incidents., • Promote cybersecurity awareness and good security practices across the organisation., • Ensure IT practices support applicable data protection and information security requirements., • Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes., • Ensure the IT department provides an efficient, responsive and professional service to staff and students., • Establish appropriate service standards, escalation procedures and response times., • Monitor IT support performance, service levels and recurring issues., • Identify opportunities to reduce recurring incidents and improve first-time resolution., • Ensure appropriate ticketing and IT service management processes are followed., • Develop a proactive approach to preventative maintenance and service improvement., • Develop and implement an AI and automation strategy aligned with the wider business and IT strategy., • Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery., • Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration., • Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group., • Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security., • Work with departments across the organisation to identify practical opportunities for AI adoption and process automation., • Support staff in understanding how AI and automation can be used effectively and responsibly within their roles., • Develop guidance, training and awareness initiatives to support appropriate use of AI technologies., • Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment., • Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience., • Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training., • Measure the impact and benefits of AI, automation and digital transformation initiatives., • Evaluate existing systems and identify opportunities for improvement and automation., • Lead or support the implementation of new technology platforms and IT systems., • Ensure technology projects are appropriately planned, resourced and delivered., • Work with internal stakeholders to understand business and operational requirements., • Assess the impact of new technologies on existing systems and processes., • Support digital transformation initiatives across UKMC and Unibridge Group., • Ensure appropriate testing, documentation, training and change management when introducing new systems., • Lead and oversee major IT projects from initial requirements through to implementation., • Develop project plans, budgets, timelines and resource requirements., • Coordinate internal teams, external suppliers and stakeholders., • Monitor project progress, risks, dependencies and budgets., • Ensure projects are delivered to agreed quality, time and cost requirements., • Conduct post-implementation reviews and identify lessons learned., • Manage relationships with external IT suppliers, technology partners and service providers., • Review supplier performance and ensure agreed service levels are achieved., • Negotiate and manage IT contracts, licences and service agreements where appropriate., • Obtain and evaluate quotations for IT equipment, services and technology solutions., • Ensure value for money across IT expenditure., • Maintain an accurate record of IT contracts, licences and renewal dates., • Identify opportunities to consolidate suppliers and reduce unnecessary expenditure., • Develop and manage the annual IT budget in conjunction with senior management and Finance., • Monitor IT expenditure and ensure spending remains within approved budgets., • Develop business cases for significant technology investments., • Ensure appropriate procurement processes are followed., • Identify opportunities to improve value for money and reduce unnecessary IT costs., • Plan for future capital expenditure, infrastructure replacement and technology investment., • Ensure IT policies and procedures are documented, implemented and regularly reviewed., • Maintain appropriate IT risk registers and mitigation plans., • Ensure appropriate controls are in place for user access, permissions and account management., • Support compliance with applicable data protection, information security and regulatory requirements., • Maintain appropriate records and documentation relating to IT systems and infrastructure., • Work with HR, Compliance and senior management on IT-related organisational policies and risks., • Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation., • Establish appropriate governance for the use of AI, automation and emerging technologies., • Develop, maintain and regularly test IT disaster recovery and business continuity plans., • Ensure critical systems have appropriate backup and recovery arrangements., • Identify critical IT dependencies and potential points of failure., • Coordinate IT responses to major outages, incidents and emergencies., • Ensure lessons learned from significant incidents are incorporated into future improvements., • Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments., • Act as the senior point of escalation for significant IT issues., • Communicate technical information clearly to non-technical stakeholders., • Develop strong relationships with internal users and understand their technology requirements., • Ensure IT decisions consider organisational, operational, financial and user requirements., • Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services., • Significant experience working in a senior IT management or IT leadership position., • Proven experience managing an IT support function and technical teams., • Experience managing IT infrastructure across multiple locations or sites., • Experience managing IT projects and technology implementations., • Strong understanding of IT infrastructure, networks, systems and cloud technologies., • Experience with cybersecurity, information security and IT risk management., • Experience managing external IT suppliers and technology partners., • Experience managing IT budgets and technology expenditure., • Experience developing and implementing IT strategies and policies., • Demonstrable experience of managing, developing and motivating IT professionals., • Experience developing or delivering staff IT training and cybersecurity awareness programmes., • Experience identifying opportunities for AI adoption, automation or digital transformation., • Experience implementing technology solutions that improve operational efficiency and business processes., • Experience working within the education sector, higher education or a multi-site organisation., • Experience supporting Microsoft 365 environments and cloud-based technologies., • Experience with IT service management frameworks such as ITIL., • Experience with cybersecurity frameworks and industry best practice., • Experience implementing or managing enterprise systems and SaaS platforms., • Experience leading digital transformation programmes., • Experience managing IT services across multiple campuses or geographically dispersed locations., • Experience developing organisational AI policies, governance frameworks or responsible AI practices., • Experience implementing workflow automation and AI-enabled business solutions. The successful candidate should have strong knowledge of: • IT infrastructure and networking., • Microsoft 365 and cloud technologies., • Cybersecurity and information security., • Endpoint management and device security., • Server and network administration., • Backup and disaster recovery., • IT service management., • IT asset and licence management., • Systems integration and implementation., • IT governance and risk management., • Data protection and information security principles., • AI technologies, automation and emerging technology., • AI governance, responsible AI use and technology risk., • Technology procurement and vendor management., • IT project management., • Digital transformation and process improvement., • Strategic thinking and the ability to translate organisational objectives into an effective IT strategy., • Strong people management and leadership skills., • Excellent problem-solving and analytical ability., • Ability to prioritise competing demands and manage multiple projects., • Excellent communication and stakeholder management skills., • Commercial awareness and understanding of IT budgets and value for money., • Ability to manage complex technical issues and communicate solutions clearly to non-technical audiences., • Strong organisational and project management skills., • Ability to work effectively under pressure and respond to critical incidents., • Proactive approach to identifying risks and opportunities., • Ability to lead organisational change and digital transformation., • Ability to communicate the benefits, limitations and risks associated with AI and automation., • Commitment to continuous improvement and service excellence., • Degree-level qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent professional experience., • ITIL certification., • Cybersecurity or information security qualification., • Microsoft or other relevant technology certifications., • Project management qualification such as PRINCE2, Agile or equivalent., • Relevant AI, automation or digital transformation qualification or certification. Performance in the role will be assessed against agreed objectives, including: • IT service availability and reliability., • IT support response and performance., • User satisfaction with IT services., • Cybersecurity and information security performance., • Staff completion and effectiveness of IT and cybersecurity awareness training., • Reduction in cybersecurity awareness-related risks and incidents., • Successful delivery of IT projects., • Successful implementation of AI and automation initiatives., • Measurable efficiency and productivity improvements resulting from automation and AI., • IT budget management and cost efficiency., • Infrastructure reliability and lifecycle management., • Effective governance and responsible adoption of AI technologies., • Continuous improvement and digital transformation initiatives. UK Management College and Unibridge Group are committed to creating an inclusive working environment and are dedicated to equality of opportunity. We welcome applications from candidates with diverse backgrounds and experience. Recruitment and selection decisions will be based on qualifications, skills, experience and suitability for the role. Applicants must have right to work in the UK. All applications must be submitted online through the official UKMC careers page. Applications or CVs submitted through alternative routes may not be considered and candidates may be asked to apply through the official recruitment process. #J-18808-Ljbffr

Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. • Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group., • Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation., • Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements., • Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience., • Lead the development of IT policies, procedures, standards and governance frameworks., • Ensure that IT services are scalable and capable of supporting organisational growth., • Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements., • Identify emerging technologies and assess their potential value to UKMC and Unibridge Group., • Provide effective leadership and management of the IT department., • Directly manage and support the ITR Manager and all IT Support Technicians., • Define clear responsibilities, objectives and performance expectations for the IT team., • Conduct regular one-to-one meetings, performance reviews and development discussions., • Identify training and professional development requirements within the IT team., • Ensure appropriate staffing levels and resource allocation across IT services., • Promote a proactive, customer-focused and professional IT service culture., • Manage workload, priorities and escalation processes across the IT function., • Develop and implement an organisation-wide IT training and awareness programme for staff., • Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced., • Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology., • Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate., • Ensure staff understand their responsibilities for protecting organisational, staff and student information., • Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management., • Develop guidance and training materials to support staff in using IT systems securely and effectively., • Promote a culture of security awareness, responsible technology use and continuous learning across the organisation., • Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services., • Ensure systems are reliable, secure, appropriately maintained and fit for purpose., • Oversee the installation, configuration, maintenance and replacement of IT hardware and software., • Ensure appropriate monitoring of infrastructure and systems performance., • Develop and maintain effective backup, disaster recovery and business continuity arrangements., • Oversee IT asset management and lifecycle planning., • Ensure IT systems are appropriately documented and maintained., • Review and improve infrastructure to support multiple campuses, offices and operational locations., • Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented., • Identify, assess and manage IT security risks and vulnerabilities., • Ensure appropriate protection of organisational, staff and student information., • Establish and maintain cybersecurity policies, procedures and controls., • Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures., • Ensure appropriate response procedures are in place for cybersecurity incidents., • Lead or coordinate investigations into significant IT security incidents., • Promote cybersecurity awareness and good security practices across the organisation., • Ensure IT practices support applicable data protection and information security requirements., • Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes., • Ensure the IT department provides an efficient, responsive and professional service to staff and students., • Establish appropriate service standards, escalation procedures and response times., • Monitor IT support performance, service levels and recurring issues., • Identify opportunities to reduce recurring incidents and improve first-time resolution., • Ensure appropriate ticketing and IT service management processes are followed., • Develop a proactive approach to preventative maintenance and service improvement., • Develop and implement an AI and automation strategy aligned with the wider business and IT strategy., • Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery., • Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration., • Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group., • Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security., • Work with departments across the organisation to identify practical opportunities for AI adoption and process automation., • Support staff in understanding how AI and automation can be used effectively and responsibly within their roles., • Develop guidance, training and awareness initiatives to support appropriate use of AI technologies., • Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment., • Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience., • Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training., • Measure the impact and benefits of AI, automation and digital transformation initiatives., • Evaluate existing systems and identify opportunities for improvement and automation., • Lead or support the implementation of new technology platforms and IT systems., • Ensure technology projects are appropriately planned, resourced and delivered., • Work with internal stakeholders to understand business and operational requirements., • Assess the impact of new technologies on existing systems and processes., • Support digital transformation initiatives across UKMC and Unibridge Group., • Ensure appropriate testing, documentation, training and change management when introducing new systems., • Lead and oversee major IT projects from initial requirements through to implementation., • Develop project plans, budgets, timelines and resource requirements., • Coordinate internal teams, external suppliers and stakeholders., • Monitor project progress, risks, dependencies and budgets., • Ensure projects are delivered to agreed quality, time and cost requirements., • Conduct post-implementation reviews and identify lessons learned., • Manage relationships with external IT suppliers, technology partners and service providers., • Review supplier performance and ensure agreed service levels are achieved., • Negotiate and manage IT contracts, licences and service agreements where appropriate., • Obtain and evaluate quotations for IT equipment, services and technology solutions., • Ensure value for money across IT expenditure., • Maintain an accurate record of IT contracts, licences and renewal dates., • Identify opportunities to consolidate suppliers and reduce unnecessary expenditure., • Develop and manage the annual IT budget in conjunction with senior management and Finance., • Monitor IT expenditure and ensure spending remains within approved budgets., • Develop business cases for significant technology investments., • Ensure appropriate procurement processes are followed., • Identify opportunities to improve value for money and reduce unnecessary IT costs., • Plan for future capital expenditure, infrastructure replacement and technology investment., • Ensure IT policies and procedures are documented, implemented and regularly reviewed., • Maintain appropriate IT risk registers and mitigation plans., • Ensure appropriate controls are in place for user access, permissions and account management., • Support compliance with applicable data protection, information security and regulatory requirements., • Maintain appropriate records and documentation relating to IT systems and infrastructure., • Work with HR, Compliance and senior management on IT-related organisational policies and risks., • Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation., • Establish appropriate governance for the use of AI, automation and emerging technologies., • Develop, maintain and regularly test IT disaster recovery and business continuity plans., • Ensure critical systems have appropriate backup and recovery arrangements., • Identify critical IT dependencies and potential points of failure., • Coordinate IT responses to major outages, incidents and emergencies., • Ensure lessons learned from significant incidents are incorporated into future improvements., • Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments., • Act as the senior point of escalation for significant IT issues., • Communicate technical information clearly to non-technical stakeholders., • Develop strong relationships with internal users and understand their technology requirements., • Ensure IT decisions consider organisational, operational, financial and user requirements., • Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services., • Significant experience working in a senior IT management or IT leadership position., • Proven experience managing an IT support function and technical teams., • Experience managing IT infrastructure across multiple locations or sites., • Experience managing IT projects and technology implementations., • Strong understanding of IT infrastructure, networks, systems and cloud technologies., • Experience with cybersecurity, information security and IT risk management., • Experience managing external IT suppliers and technology partners., • Experience managing IT budgets and technology expenditure., • Experience developing and implementing IT strategies and policies., • Demonstrable experience of managing, developing and motivating IT professionals., • Experience developing or delivering staff IT training and cybersecurity awareness programmes., • Experience identifying opportunities for AI adoption, automation or digital transformation., • Experience implementing technology solutions that improve operational efficiency and business processes., • Experience working within the education sector, higher education or a multi-site organisation., • Experience supporting Microsoft 365 environments and cloud-based technologies., • Experience with IT service management frameworks such as ITIL., • Experience with cybersecurity frameworks and industry best practice., • Experience implementing or managing enterprise systems and SaaS platforms., • Experience leading digital transformation programmes., • Experience managing IT services across multiple campuses or geographically dispersed locations., • Experience developing organisational AI policies, governance frameworks or responsible AI practices., • Experience implementing workflow automation and AI-enabled business solutions. The successful candidate should have strong knowledge of: • IT infrastructure and networking., • Microsoft 365 and cloud technologies., • Cybersecurity and information security., • Endpoint management and device security., • Server and network administration., • Backup and disaster recovery., • IT service management., • IT asset and licence management., • Systems integration and implementation., • IT governance and risk management., • Data protection and information security principles., • AI technologies, automation and emerging technology., • AI governance, responsible AI use and technology risk., • Technology procurement and vendor management., • IT project management., • Digital transformation and process improvement., • Strategic thinking and the ability to translate organisational objectives into an effective IT strategy., • Strong people management and leadership skills., • Excellent problem-solving and analytical ability., • Ability to prioritise competing demands and manage multiple projects., • Excellent communication and stakeholder management skills., • Commercial awareness and understanding of IT budgets and value for money., • Ability to manage complex technical issues and communicate solutions clearly to non-technical audiences., • Strong organisational and project management skills., • Ability to work effectively under pressure and respond to critical incidents., • Proactive approach to identifying risks and opportunities., • Ability to lead organisational change and digital transformation., • Ability to communicate the benefits, limitations and risks associated with AI and automation., • Commitment to continuous improvement and service excellence., • Degree-level qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent professional experience., • ITIL certification., • Cybersecurity or information security qualification., • Microsoft or other relevant technology certifications., • Project management qualification such as PRINCE2, Agile or equivalent., • Relevant AI, automation or digital transformation qualification or certification. Performance in the role will be assessed against agreed objectives, including: • IT service availability and reliability., • IT support response and performance., • User satisfaction with IT services., • Cybersecurity and information security performance., • Staff completion and effectiveness of IT and cybersecurity awareness training., • Reduction in cybersecurity awareness-related risks and incidents., • Successful delivery of IT projects., • Successful implementation of AI and automation initiatives., • Measurable efficiency and productivity improvements resulting from automation and AI., • IT budget management and cost efficiency., • Infrastructure reliability and lifecycle management., • Effective governance and responsible adoption of AI technologies., • Continuous improvement and digital transformation initiatives. UK Management College and Unibridge Group are committed to creating an inclusive working environment and are dedicated to equality of opportunity. We welcome applications from candidates with diverse backgrounds and experience. Recruitment and selection decisions will be based on qualifications, skills, experience and suitability for the role. Applicants must have right to work in the UK. All applications must be submitted online through the official UKMC careers page. Applications or CVs submitted through alternative routes may not be considered and candidates may be asked to apply through the official recruitment process. #J-18808-Ljbffr

To support this rapid expansion, we’re hiring a Product Owner to strengthen our product function. Are you a technical minded Product Owner looking to make a real impact within one of Manchester’s fastest-growing SaaS scale-ups? This ambitious start‑up is redefining the events and ticketing ind

Vix Technology is seeking a Project Engineer to support customer projects across our transport and ticketing portfolio in the UK. The role suits experienced Field Service/Installation/Technical Support engineers moving into project delivery.

Top Recruit is working with a well-established and well-respected travel business to recruit a Travel Operations & Customer Care Executive. We’re looking for an experienced travel professional with excellent attention to detail and a strong focus on customer service. Key responsibilities: Check bookings before confirmation, invoicing and ticketing Prepare accurate travel documentation and invoices Resolve booking and documentation queries Support the Customer Service team with post-travel issues Help improve quality control and customer processes About you: Travel industry experience Excellent attention to detail and organisation Strong customer service skills Able to prioritise and meet deadlines Calm, professional and confident under pressure Proactive team player with good problem-solving skills

Senior Delivery Manager - Fares & Ticketing Manchester 6 Month Contract Outside IR35 North West Based - travel once or twice per week The Senior Delivery Manager leads the fares and ticketing workstream within a rail integration programme, ensuring customer and retail propositions are delivered on time and within budget. The role focuses on planning, governance, risk and dependency management, stakeholder coordination, and reporting. Key responsibilities include managing delivery against the programme plan, overseeing risks and issues, running stakeholder meetings and workshops, producing reports, and maintaining documentation as the main workstream contact. The ideal candidate has strong experience in transport or public-sector programmes (especially fares/ticketing), understands retail and payment systems, can manage multiple stakeholders, and excels in planning, governance, communication, and driving alignment across organisations. Essential Experience: ✅ Extensive experience integrating EMV and contactless payment solutions ✅ A proven track record of delivering Pay As You Go (PAYG) ticketing programmes ✅ Previous experience working within the transport industry ✅ Strong background in delivering complex systems integration programmes ✅ Knowledge of payment security, testing processes, and technical delivery environments ✅ Experience coordinating and managing third-party suppliers and delivery partners ✅ Excellent stakeholder management, communication, and relationship-building skills ✅ Practical, hands-on integration delivery experience, with a preference for candidates from a delivery background rather than a purely consultancy-focused rolePlease only apply if you have experience of the following. (Rullion is a recruitment agency) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

Head of IT Department: Information Technology Reporting to: CEO/ COO Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday About UKMC and Unibridge Group UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Role The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. Key Responsibilities IT Strategy and Leadership Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group. Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation. Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements. Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience. Lead the development of IT policies, procedures, standards and governance frameworks. Ensure that IT services are scalable and capable of supporting organisational growth. Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements. Identify emerging technologies and assess their potential value to UKMC and Unibridge Group. IT Team Management Provide effective leadership and management of the IT department. Directly manage and support the ITR Manager and all IT Support Technicians. Define clear responsibilities, objectives and performance expectations for the IT team. Conduct regular one-to-one meetings, performance reviews and development discussions. Identify training and professional development requirements within the IT team. Ensure appropriate staffing levels and resource allocation across IT services. Promote a proactive, customer-focused and professional IT service culture. Manage workload, priorities and escalation processes across the IT function. Staff IT Training and Cybersecurity Awareness Develop and implement an organisation-wide IT training and awareness programme for staff. Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced. Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology. Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate. Ensure staff understand their responsibilities for protecting organisational, staff and student information. Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management. Develop guidance and training materials to support staff in using IT systems securely and effectively. Promote a culture of security awareness, responsible technology use and continuous learning across the organisation. IT Infrastructure and Systems Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services. Ensure systems are reliable, secure, appropriately maintained and fit for purpose. Oversee the installation, configuration, maintenance and replacement of IT hardware and software. Ensure appropriate monitoring of infrastructure and systems performance. Develop and maintain effective backup, disaster recovery and business continuity arrangements. Oversee IT asset management and lifecycle planning. Ensure IT systems are appropriately documented and maintained. Review and improve infrastructure to support multiple campuses, offices and operational locations. Cybersecurity and Information Security Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented. Identify, assess and manage IT security risks and vulnerabilities. Ensure appropriate protection of organisational, staff and student information. Establish and maintain cybersecurity policies, procedures and controls. Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures. Ensure appropriate response procedures are in place for cybersecurity incidents. Lead or coordinate investigations into significant IT security incidents. Promote cybersecurity awareness and good security practices across the organisation. Ensure IT practices support applicable data protection and information security requirements. Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes. IT Service Management Ensure the IT department provides an efficient, responsive and professional service to staff and students. Establish appropriate service standards, escalation procedures and response times. Monitor IT support performance, service levels and recurring issues. Identify opportunities to reduce recurring incidents and improve first-time resolution. Ensure appropriate ticketing and IT service management processes are followed. Develop a proactive approach to preventative maintenance and service improvement. Ensure major IT incidents are appropriately managed, communicated and escalated. AI, Automation and Digital Transformation Develop and implement an AI and automation strategy aligned with the wider business and IT strategy. Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery. Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration. Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group. Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security. Work with departments across the organisation to identify practical opportunities for AI adoption and process automation. Support staff in understanding how AI and automation can be used effectively and responsibly within their roles. Develop guidance, training and awareness initiatives to support appropriate use of AI technologies. Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment. Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience. Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training. Measure the impact and benefits of AI, automation and digital transformation initiatives. Systems and Digital Transformation Evaluate existing systems and identify opportunities for improvement and automation. Lead or support the implementation of new technology platforms and IT systems. Ensure technology projects are appropriately planned, resourced and delivered. Work with internal stakeholders to understand business and operational requirements. Assess the impact of new technologies on existing systems and processes. Support digital transformation initiatives across UKMC and Unibridge Group. Ensure appropriate testing, documentation, training and change management when introducing new systems.IT Projects Lead and oversee major IT projects from initial requirements through to implementation. Develop project plans, budgets, timelines and resource requirements. Coordinate internal teams, external suppliers and stakeholders. Monitor project progress, risks, dependencies and budgets. Ensure projects are delivered to agreed quality, time and cost requirements. Conduct post-implementation reviews and identify lessons learned.Supplier and Vendor Management Manage relationships with external IT suppliers, technology partners and service providers. Review supplier performance and ensure agreed service levels are achieved. Negotiate and manage IT contracts, licences and service agreements where appropriate. Obtain and evaluate quotations for IT equipment, services and technology solutions. Ensure value for money across IT expenditure. Maintain an accurate record of IT contracts, licences and renewal dates. Identify opportunities to consolidate suppliers and reduce unnecessary expenditure.IT Budget and Financial Management Develop and manage the annual IT budget in conjunction with senior management and Finance. Monitor IT expenditure and ensure spending remains within approved budgets. Develop business cases for significant technology investments. Ensure appropriate procurement processes are followed. Identify opportunities to improve value for money and reduce unnecessary IT costs. Plan for future capital expenditure, infrastructure replacement and technology investment. Governance, Compliance and Risk Ensure IT policies and procedures are documented, implemented and regularly reviewed. Maintain appropriate IT risk registers and mitigation plans. Ensure appropriate controls are in place for user access, permissions and account management. Support compliance with applicable data protection, information security and regulatory requirements. Maintain appropriate records and documentation relating to IT systems and infrastructure. Work with HR, Compliance and senior management on IT-related organisational policies and risks. Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation. Establish appropriate governance for the use of AI, automation and emerging technologies. Business Continuity and Disaster Recovery Develop, maintain and regularly test IT disaster recovery and business continuity plans. Ensure critical systems have appropriate backup and recovery arrangements. Identify critical IT dependencies and potential points of failure. Coordinate IT responses to major outages, incidents and emergencies. Ensure lessons learned from significant incidents are incorporated into future improvements. Stakeholder Management Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments. Act as the senior point of escalation for significant IT issues. Communicate technical information clearly to non-technical stakeholders. Develop strong relationships with internal users and understand their technology requirements. Ensure IT decisions consider organisational, operational, financial and user requirements. Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services. Person Specification Essential Experience Significant experience working in a senior IT management or IT leadership position. Proven experience managing an IT support function and technical teams. Experience managing IT infrastructure across multiple locations or sites. Experience managing IT projects and technology implementations. Strong understanding of IT infrastructure, networks, systems and cloud technologies. Experience with cybersecurity, information security and IT risk management. Experience managing external IT suppliers and technology partners. Experience managing IT budgets and technology expenditure. Experience developing and implementing IT strategies and policies. Demonstrable experience of managing, developing and motivating IT professionals. Experience developing or delivering staff IT training and cybersecurity awareness programmes. Experience identifying opportunities for AI adoption, automation or digital transformation. Experience implementing technology solutions that improve operational efficiency and business processes. Desirable Experience Experience working within the education sector, higher education or a multi-site organisation. Experience supporting Microsoft 365 environments and cloud-based technologies. Experience with IT service management frameworks such as ITIL. Experience with cybersecurity frameworks and industry best practice. Experience implementing or managing enterprise systems and SaaS platforms. Experience leading digital transformation programmes. Experience managing IT services across multiple campuses or geographically dispersed locations. Experience developing organisational AI policies, governance frameworks or responsible AI practices. Experience implementing workflow automation and AI-enabled business solutions. Knowledge and Technical Skills The successful candidate should have strong knowledge of: IT infrastructure and networking. Microsoft 365 and cloud technologies. Cybersecurity and information security. Endpoint management and device security. Server and network administration. Backup and disaster recovery. IT service management. IT asset and licence management. Systems integration and implementation. IT governance and risk management. Data protection and information security principles. AI technologies, automation and emerging technology. AI governance, responsible AI use and technology risk. Technology procurement and vendor management. IT project management. Digital transformation and process improvement. Leadership and Management Competencies Strategic thinking and the ability to translate organisational objectives into an effective IT strategy. Strong people management and leadership skills. Excellent problem-solving and analytical ability. Strong decision-making skills. Ability to prioritise competing demands and manage multiple projects. Excellent communication and stakeholder management skills. Commercial awareness and understanding of IT budgets and value for money. Ability to manage complex technical issues and communicate solutions clearly to non-technical audiences. Strong organisational and project management skills. Ability to work effectively under pressure and respond to critical incidents. Proactive approach to identifying risks and opportunities. Ability to lead organisational change and digital transformation. Ability to communicate the benefits, limitations and risks associated with AI and automation. Commitment to continuous improvement and service excellence. Qualifications Essential Degree-level qualification in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent professional experience. Relevant senior IT management experience.Desirable ITIL certification. Cybersecurity or information security qualification. Microsoft or other relevant technology certifications. Project management qualification such as PRINCE2, Agile or equivalent. Leadership or management qualification. Relevant AI, automation or digital transformation qualification or certification. Key Performance Indicators Performance in the role will be assessed against agreed objectives, including: IT service availability and reliability. IT support response and resolution performance. User satisfaction with IT services. Cybersecurity and information security performance. Staff completion and effectiveness of IT and cybersecurity awareness training. Reduction in cybersecurity awareness-related risks and incidents. Successful delivery of IT projects. Successful implementation of AI and automation initiatives. Measurable efficiency and productivity improvements resulting from automation and AI. IT budget management and cost efficiency. Infrastructure reliability and lifecycle management. Effectiveness of disaster recovery and business continuity arrangements. Staff development and performance within the IT department. Compliance with IT policies, procedures and governance requirements. Effective governance and responsible adoption of AI technologies. Continuous improvement and digital transformation initiatives. Equality, Diversity and Inclusion UK Management College and Unibridge Group are committed to creating an inclusive working environment and are dedicated to equality of opportunity. We welcome applications from candidates with diverse backgrounds and experience. Recruitment and selection decisions will be based on qualifications, skills, experience and suitability for the role. Right to Work Applicants must have right to work in the UK. Application Process All applications must be submitted online through the official UKMC careers page. Applications or CVs submitted through alternative routes may not be considered and candidates may be asked to apply through the official recruitment process

IT Support Engineer £200 daily inside IR35 4 months contract Hybrid working (3 days office based in Manchester) This client is a Non-profit organisation that supports UK government with their Energy and Net Zero goals. This role sits within the Modern workplace team which supports the end users desktop environments. Responsibilities: Provide effective resolution of end user compute issues to a high standard and timely manner for M365 services inc Teams, SharePoint, Exchange, O365 Accurately document user issues using 3rd party ticketing systems e.g. Service Desk plus Configure, monitor and troubleshoot Identity and access management using Microsoft native tools inc Entra, defender etc Configure, monitor and troubleshoot mobile and end user compute devices using Microsoft native tools e.g. Intune Efficiently & effectively processes user and asset lifecycle management tasks Administration of enterprise application assessment and onboarding, inc security reviews, authorisation, and provisioning via SSO/SCIM Administration of wider IT support and governance toolsets inc ZTNA/SASE , backups, automated patching and packaging of business appsExperience required A minimum of 3 years' IT desktop support in an enterprise environment (200+ users) including end user account administration, support, systems & device administration and configuration Regular hands-on use and good knowledge of Microsoft admin centres (Entra, Intune, M365 , exchange, Teams, SharePoint, security) Good written and communication skills

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours. This travel company have a great reputation in the travel industry offering career growth within a supportive team Travel Support Specialist Duties: Manage requests submitted to all Operations desks via Salesforce within SLA Provide support with requests related to issuing, reissuing and refunding complex tickets Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx. Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency Assist with the processing and coordination of group bookings Create credentials for aggregators Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus Participate in monthly team meetings to review performance and updates. Provide feedback to the Line Manager to support team development and improvement. Travel Support Specialist – Essential Requirements: Experience in business and/or leisure travel is imperative. Able to work Friday to Tuesday. Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC). Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline. Solid understanding of group booking processes. Experience of using Atriis and Concur. Strong overall knowledge of travel products and services. Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA. Exceptional communication & customer service skills. Strong command of the English language, both written and verbal. Good understanding of the leisure Tour Operator fares. Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential. Travel Support Specialist – Benefits: Supportive team Lucrative bonus Pension Scheme Remote working (UK only) Generous holiday leave entitlement Dental Life & health insurance Health insurance Plus many more benefits

Ealing Trailfinders is recruiting a Support Services Executive to oversee ticketing, CRM and club shop operations in West London.

Indra Group UK & Ireland is seeking a Systems Engineer to join our Engineering team on the TfL ticketing project.

Cleaner x 3, Fixed Term until 31 December 2026.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Mid Calder Primary School / Nursery.We are keen to employ a diverse workforce that reflec

Cleaner (Permanent) (15/5057).Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are we

Closing date: 20-08-2026 Customer Team Member.Location: 74 Frederick Crescent , Port Ellen, PA42 7BE Pay: £13.Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availab

One Health Group seeks a fellowship‑trained Consultant Anaesthetist to join our expanding team, delivering high‑quality anaesthetic care to NHS patients across Yorkshire and the Midlands.The role involves working in a range of independent hospitals, supporting NHS theatre lists, with travel betw

Position available for carpet and upholstery cleaner.The successful applicant must have the ability to work on their own or as part of a team.Good presentation and communication skills are essential together with an eye for detail and a considered approach to their work.Experience is preferred but n

Reed is recruiting a Reception Admin Assistant (School Receptionist) for Four Lanes Junior School in Basingstoke.The role is 8:30am to 3:30pm with an immediate start and an initial contract until 22 July, with potential extension from September.You will be the first point of contact for pupils, pare

Proactive Global is seeking a Warehouse/Stores Operative in Reading with hands-on picking and goods-in experience.The role includes counting, packing, and accurate stock handling, plus basic Word skills.FLT training or licence is preferred, with a commitment to reliable, proactive work habits and th

Contract Personnel Ltd is recruiting a Warehouse Operative for an ongoing contract in Snetterton.The role runs Monday to Friday with afternoon/evening shifts from 13:00 to 21:00, offering stable, weekday hours.You will be responsible for picking, packing, labeling, and preparing orders for dispatch,

Bury Council is seeking a motivated Supply Chain Operative to join the Bradley Fold Depot team.You will receive deliveries, manage stock, issue materials to customers, and operate forklift trucks while maintaining accurate stock records using modern stock management systems and barcode technology.Th

Patient Care Navigator (Receptionist - Heworth Green/Victoria Way).Patient Care Navigator (PCN) - "What is that?" you ask.You may know us as Doctor's Receptionists.However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who

Automotive Workshop Receptionist.Hours: Full-time, 40 hours per week.Working Hours: Monday to Friday, 8:00am 4:30pm.We are looking for a friendly, organised, and professional Automotive Workshop Receptionist to join the autocentre based in Skelmersdale.This is a fantastic opportunity for someone who

We sell the world’s best chicken.We’ve done it for a long old time — since 1939, when the idea of.Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.We come to work to be ourselves, and

Housekeeping - Team Member (Zero Hours).Imagine being the person who creates the first impression our guests never forget.From the moment they open the door to their room, they'll notice the care, comfort and attention to detail that helps make your stay truly memorable.As a Housekeeping Team Member

Staycity Group is seeking a Reception Team Member to help shape the Staycity guest journey.The role focuses on delivering excellent guest experiences, representing the brand with professionalism, and supporting the team with seamless front-of-house service.We offer a range of benefits and a supporti

The Specialist Cleaning service is a small team within the Cleaning & Caretaking service.Our priority is customer focus and care.We provide a high-quality cleaning service designed to meet the individual customers requirements and respond quickly to emergency cleans to minimise disruption for our cu

The University of York, within the Directorate of Facilities Management & Campus Services Rapid Response Team, is seeking staff to provide rapid response cleaning across campus, carry out planned deep-cleaning using specialised equipment and work from heights.You will respond to requests for room se

Answering calls for reception and children's services, checking systems to direct calls, supporting the wider service with phone calls and voicemails.Internal and external visitors - interviews, visitors, occasional members of public, taking in deliveries, dealing with confidential waste - dealing w

At Unite Group, we create Home for Success through our student accommodation brands, Unite Students and Hello Student.This opportunity is with our Unite Students brand.From spotless spaces to smiling faces? Your work matters, every single day.As a Housekeeping Team Member, you’ll play a key part i

Location: Urmston, Greater Manchester, M41 5AH.Monday-Friday | Term‑time only | Temporary (3‑6 months).Acorn by Synergie is seeking a Cleaner to work on an ongoing basis in a primary school located in Urmston, M41.An enhanced DBS certificate is essential for this role.Undertake all duties safely

Thorn Baker Facilities Management is seeking a Mobile Specialist Cleaner to support a UK retail portfolio across the Birmingham and the West Midlands region.You’ll travel between sites, with a company van and tools provided, and work on high-level cleaning tasks across retail and commercial spaces

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.The department e

Thorn Baker Facilities Management is recruiting a Mobile Specialist Cleaner to support a major UK retail portfolio around the Bournemouth/Southampton area.You'll be provided with a company van, fuel card and mobile phone, with work planned in advance wherever possible.Most jobs are within approximat

Are you passionate about a role in Travel? Are you a team player? Do you want great company benefits? Do you value expertise, innovation and enjoy providing high quality travel itineraries? If you’d describe yourself as a dedicated travel professional, then AC Group could be for you.We are on the

We are looking for a reliable and hardworking cleaner who takes pride in their work and understands the importance of maintaining a clean, safe and hygienic environment for young children.Working 3-4 hours each evening (Monday to Friday), you will help ensure our nursery is cleaned to a high standar

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.The department e

Permanent Opportunity - Mobile Specialist Cleaner - £32,250 + Company Van.Are you an experienced window cleaner or specialist cleaning operative looking for your next opportunity? Do you enjoy working across a variety of sites rather than being based in one location? If you have experience in high-