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2nd Line IT Support Technician Salary: £34,950.44 per annum Location: Redhill, with some travel to South Croydon Hours: Monday to Friday, 8:45am – 5:00pm Benefits: Free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more. DBS: Ideally, you'll hold a DBS on the Update Service. If not, a DBS check will be required before starting. Ready to take your IT career to the next level? We're looking for an experienced 2nd Line IT Support Technician to join a busy and supportive IT team. This is a fantastic opportunity for someone who enjoys troubleshooting, working with people and getting involved in both day-to-day support and wider IT projects. You'll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students. The Role: As the 2nd Line escalation point, you'll take ownership of more complex technical issues and work closely with the wider IT team. Key responsibilities will include: • Providing 2nd Line support and resolving escalated technical issues., • Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive., • Managing devices using Microsoft Intune and Autopilot., • Supporting Active Directory, Entra ID and Group Policy., • Troubleshooting Windows, hardware, software and networking issues., • Supporting servers, switches, wireless networks and firewalls., • Installing and configuring laptops, desktops and mobile devices., • Supporting classroom and AV technology., • Maintaining strong IT security, including patching, MFA and endpoint protection., • Keeping technical documentation and ticketing systems up to date., • Getting involved in IT projects, upgrades, cloud migrations and cybersecurity improvements. About You: We're looking for someone who is technically confident, proactive and genuinely enjoys helping people. You'll ideally have: • Previous 2nd Line IT Support experience., • Strong Microsoft 365 and Intune experience., • Good knowledge of Active Directory, Entra ID and Group Policy., • Experience with Windows 10/11 and Windows Server., • Good understanding of TCP/IP, DNS and DHCP., • Strong troubleshooting and problem-solving skills., • Excellent communication and customer service skills., • The ability to work independently while also being a strong team player., • A proactive approach and the confidence to take ownership of issues. Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous, as would relevant Microsoft, CompTIA or Cisco qualifications. Why join? This is a great opportunity to join a supportive team where you'll have access to excellent training and professional development, work with a varied range of technologies and play an important role in keeping the organisation's IT environment running smoothly. Apply today to find out more! For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search

If you enjoy solving problems, building relationships with customers and want to join a business where you'll genuinely develop your technical skills, this is worth a look. This is a 1st Line Support Technician opportunity with a growing managed cloud services provider that supports SMEs across a wide range of Microsoft technologies. The business has built a reputation for delivering responsive, personable support and is continuing to invest in its people as it grows. You'll be the first person customers speak to when they need help, taking ownership of support requests from start to finish rather than simply logging tickets and passing them on. You'll work closely with experienced colleagues, learn new technologies and have clear opportunities to progress your career within the business. 1st Line Support Technician Redhill £30,000 - £32,000 Fully onsite The role You'll be supporting a variety of customers, troubleshooting day-to-day technical issues, keeping customers updated throughout the resolution process and escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted desktop environments, giving you plenty of opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised and calm. Experience with networking, virtualisation or backup technologies would be useful, but it's not essential. Just as important is your attitude. They're looking for someone who enjoys learning, works well with others and wants to continue building a long-term career in technical support. Benefits Performance-related bonus of up to 5%. 22 days' holiday, increasing with service to 25 days. Company laptop. Ongoing internal and external training. Free pub lunch every Friday. Regular team socials. Genuine opportunities to progress your career as the business continues to grow. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Position: Junior Airtime Administrator Job ID: MFJ Location: Redhill Rate/Salary: £24,784.50 per annum Type: Permanent / Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, Subsea and Fire & Security sectors. The below job description outlines the position of: Junior Airtime Administrator Typically, this person will support the Airtime team by assisting with the administration of customer billing, provisioning requests and airtime services. The successful candidate will learn the company's products, internal systems and billing processes while ensuring customer requests are processed accurately and efficiently. HSB Technical's client is looking for someone who has: • A good level of secondary education., • Strong numerical skills., • Excellent attention to detail., • Good interpersonal and communication skills., • Competent with Microsoft Office, particularly Excel and Word., • Self-motivated with a willingness to learn., • Flexible, trustworthy and able to work effectively within a team., • Previous experience within a billing or finance environment would be advantageous but is not essential. Duties and Responsibilities: • Assist with the administration of customer billing and provisioning requests., • Learn and understand the company's products, services and billing processes., • Use internal billing systems and third-party platforms to process customer requests., • Process customer activations, deactivations and package changes., • Support monthly airtime billing cycles., • Carry out daily and weekly housekeeping checks to identify billing or processing errors., • Validate invoices before final approval and issue invoices to customers., • Respond to customer queries and ensure they are resolved within agreed timescales., • Manage assigned tickets through the Freshdesk ticketing system until completion., • Process customer prepay voucher sales, invoices and voucher deliveries., • Liaise with internal departments to ensure customer requests are completed accurately and on time., • Maintain accurate records while ensuring confidential information is handled appropriately., • Prioritise workload effectively while maintaining a high level of accuracy. This is an excellent opportunity for someone looking to start or develop a career within administration, billing or customer services. Full training will be provided, offering the chance to gain experience with specialist billing systems and develop within a supportive Airtime team. This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as the recruitment consultancy for this role

If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The

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