Customer Success Lead (Life Sciences)
hace 14 horas
Bracknell
Customer Success Lead (Life Sciences)We have an opportunity for a Customer Success Lead (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for leading Customer Success execution for the EMEA region, ensuring consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into day‑to‑day operational execution.Operating under the direction of the Global Director of Customer Success, this role ensures customer engagement models, health management, renewal execution, and growth/expansion motions are executed with discipline and consistency while maintaining strong cross‑functional coordination.This is a remote role with around 25% travel across EMEA.HoneywellWe have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!Key ResponsibilitiesOwn customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes.Lead and develop a team of Customer Success Managers through goal‑setting, coaching, performance reviews, and talent development.Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems.Partner cross‑functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations.Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution.Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.Key Skills and QualificationsBachelor’s degree or equivalent experienceSignificant experience in Customer Success, Services, or Account Management preferably within Life SciencesDemonstrated experience leading customer‑facing teamsStrong operational, communication, and stakeholder‑management skillsWe ValueExperience in recurring‑revenue, subscription, or services‑based business modelsExperience working in a matrixed or global organisationFamiliarity with Customer Success metrics, health models, and renewal managementOur OfferA culture that fosters inclusion, diversity, and innovation in an international work environmentMarket specific training and ongoing personal development.Experienced leaders to support your professional developmentWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeItFull timePosting Date: 2026-08-07