Head of Social and PR
5 hours ago
Eastleigh
Overview Permanent From 90,000 + Car allowance +Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as our Head of of Social &PR for B&Q and Tradepoint and you’ll be a big part of this. What's the job? We’re looking for a bold, creative and strategic leader to shape how B&Q and TradePoint show up in the world. From headline-making stories to scroll stopping content and culture-driving campaigns. This is the role that brings everything together: corporate reputation, consumer PR, social media and influencers- turning them into one powerful, connected engine that builds trust, drives fame, and fuels business growth. You’ll define our voice, sharpen our story, and make sure we’re not just part of the conversation, but leading it. From Board-level reputation to TikTok trends, from crisis response to creator partnerships, you’ll set the standard for how B&Q and TradePoint are seen, heard and talked about. This is your chance to define how B&Q and TradePoint show up in the world, building a brand that’s trusted, talked about and impossible to ignore. What we need: Set the Vision: Unique Brand Voices, Maximum ImpactDefine and lead a joined-up Social, PR & Influencer strategy for B&Q and TradePointCreate a clear, compelling brand narrative that works from corporate storytelling through to everyday contentBring together earned, owned and influencer channels into one seamless ecosystemEnsure everything we put into the world is consistent, distinctive and unmistakably usShape and Protect Our ReputationLead how B&Q and TradePoint are perceived across media, industry and cultureAct as a trusted advisor to senior leadership and Board, guiding on communications, risk and reputationOwn issues and crisis management, bringing clarity and confidence when it matters mostElevate leadership voices through thought leadership, media and social presenceCreate Work People Talk AboutDrive integrated campaigns that cut through—connecting PR, social and influencer into standout brand momentsEnsure every campaign is insight-led, culturally relevant and creatively ambitiousChampion work that earns attention, sparks conversation and builds genuine brand lovePush the team and agencies to consistently raise the bar on creativity and impactWork closely with Creative and Media teams to maximise campaigns through owned and earned opportunities.Make B&Q Famous (for All the Right Reasons)Set the ambition and strategy for social media and influencer marketingBuild a brand that people don’t just see—but follow, share and engage with dailyLead the evolution of our presence across platforms like TikTok, Instagram and YouTubeScale influencer and creator partnerships that feel authentic, exciting and commercially effectiveKeep B&Q and TradePoint firmly connected to culture, trends and real customer lifeLead Brilliant TeamsInspire and lead a multi-disciplinary team across:Corporate PR & CommunicationsConsumer PR & Press OfficeSocial Media & Influencer MarketingBuild a high-performing, collaborative culture where creativity and accountability go hand in handEmpower your leaders and teams to do their best work—and grow with the businessBreak down silos to ensure truly integrated planning and deliveryBuild a Best-in-Class Agency EcosystemShape and lead our agency model across PR, social and influencerSet clear expectations, KPIs and standards—and push partners to deliver exceptional workBuild strong, trusted relationships with media, platforms, creators and partnersEnsure every pound spent delivers real impactDrive Performance & Demonstrate ImpactOwn budgets across Social, PR and Influencer activitySet clear success metrics across reputation, reach, engagement and commercial impactUse data and insight to continuously optimise and evolve what we doBalance creativity with accountability—ensuring great work also drives resultsConnect the BusinessEnsure communications are embedded early in business thinking—not added at the endPartner closely across the Kingfisher Group and banners to maximise opportunitiesBring teams together to deliver one joined-up story telling experienceStay Curious. Stay Relevant. Stay Ahead.Keep B&Q and TradePoint at the forefront of culture, media and social trendsSpot opportunities to show up in the moments that matterContinuously evolve how we tell stories, use platforms and engage audiencesKey Business Relationships:In this role, you’ll collaborate with a wide network of stakeholders to shape and protect B&Q’s reputation:Board & Senior Leadership Team: Strategic counsel, reputation management, and thought leadershipMarketing Teams: Integrated campaigns and aligned storytellingWider Business (Internal Comms, Customer & Insights, Commercial, HR, Finance, Legal, Retail, Ecommerce): Narrative development, product and value marketing and issues managementKingfisher Group & Banners: Alignment on corporate strategy, Responsible Business and sharedmessagingAgency Partners: PR and social strategy, campaign delivery and press office managementExternal Stakeholders: Media, government, NGOs and industry bodies What's in it for me? What's In It For You?At B&Q, we're building more than great homes – we're building great careers.When you join us, you'll be part of a supportive, inclusive business where your ideas matter, your development is invested in, and your wellbeing is genuinely important.Here's what you can expect:ð¡ Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.ð Career Growth & Development - Access learning, development and career opportunities across one of the UK's leading retail organisations.ð Competitive Reward Package - A competitive salary, pension and a range of financial benefits.ð Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.️ Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.ð Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.ð A Place Where You Belong - We're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.ð Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.Eligibility To WorkPlease note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.Accessibility & Disability ConfidentAt B&Q, we're committed to creating an inclusive recruitment experience for everyone.If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.If you would like to be considered under the Disability Confident Scheme, please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.Job SummaryID: 2026-155177Type: Open to Job Share, Full Time or Part TimeContract: PermanentHours Per Week: 37.5Location : Name Linked: Store Support Office (SSO)Job Locations: UK-Hampshire-EastleighCategory for Candidate Portal Searching: MarketingEntity: B&Q Limited