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Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. \n We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. \n The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. \n Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. \n Step 1 - Accredited Online Training \n The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. \n Step 2 - Practical Training \n You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. \n Step 3 - Official exams \n You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles \n and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. \n Step 4 - IT Technician placement (£26-£35K) \n We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. \n Cybersecurity Role \n Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. \n We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. \n In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. \n Job Guarantee \n Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. \n Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. \n Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Are you looking to benefit from a new career in Programming? \n Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. \n We help place graduates from this programme in top UK companies and organisations needing to employ entry-level Programming staff that can hit the ground running with up-to-date skills gained from this programme. \n The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in coding. You will also have the reassurance of a job guarantee (£25K-£40K) upon completion. \n Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. \n Step 1 -HTML and CSS Online Training (*12 weeks) \n The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. \n\n • \n HTML Essentials (6 weeks) \n • \n CSS Essentials (6 weeks) \n\n The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor to help you throughout your training. \n Once the HTML & CSS courses are complete, you will be ready to move forward. \n Step 2 -Online Training (*12 weeks) \n The second step includes a selection of more advanced courses to get you up to speed. \n\n • \n Learn the Command Line (1.5 weeks) \n • \n Learn Git & GitHub (1.5 weeks) \n • \n Learn JavaScript (1.5 weeks) \n\n\n • \n Learn Python 3 (1.5 weeks) \n\n JavaScript forms the foundation of almost everything you see on the Internet, so it will be essential! Python is highly versatile. You can use it for both small and complex tasks, and it is used across many different industries. \n Step 3 - Build a Portfolio Website Project (1 week) \n Additional Courses \n\n • \n AWS Certified Cloud Practitioner \n • \n Microsoft Certified: Azure Administrator Associate \n\n Step 4 - Junior Programmer placement (£25K - £40k) \n We work with you to secure your first role as a Junior Programmer, with a starting salary of anywhere between £25K - £40k. While working as a Junior Programmer, we will release your second batch of training which is specifically designed to qualify you to move into the programming field. \n Programmer Role \n Once you have completed all the mandatory training in step four and have gained two plus years experience in the coding industry, you will be ready to move into higher paying programming roles. Our recruitment support team specialises in the Web and programming space and roles at this level have an average starting salary of £45K. \n We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. \n In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. \n Job Guarantee \n Due to the success of this programme and the skills shortage of entry-level coding staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. \n Passionate about starting a career in coding? Apply now and one of our friendly advisors will be in touch. \n Keywords: Website, Web Developer, Business Development, Website, Web Design, Front End, Back End, Full Stack, Computer Programmer, Computer Systems Engineer, Systems Analyst, Programmer Analyst, Database Administrator, Front-end Developer, Mobile App Developer, Software Developer, Data Scientist, Cloud Engineer.

💥 Senior Digital Account Manager \n 💥 £35k to £42k \n 💥 Leeds (Parking Provided) - Hybrid - 3 days a week \n \n \n ThePlaceToBe are excited to be working closely with a great independent digital marketing agency. These guys offer services such as Web Development, Paid Media, SEO, PR and Content Marketing. This digital agency work with a string of exciting brands mostly within the tourism and drinks industry. \n \n About the role... \n As a Digital Account Manager, the focus of your role will be to lead upon the client servicing for a selection of the agency’s key clients specifically across digital performance projects \n \n What you’ll be doing day to day... \n\n • Work closely with the client contact and ensure that campaign briefs dealt with correctly\n, • Ensure all digital performance (SEO, PPC and Social) projects are delivered on time and within budgets with help from the activation teams\n, • Book in weekly and monthly calls with key contacts\n, • Sit within a large client service team and work with client across the eCommerce space\n\n \n About you... \n To be considered for this Digital Account Manager role you must have a passion for all things digital performance \n \n What we're looking for... \n\n • Previous client service / Account management experience within a digital / marketing agency\n, • Experience managing accounts across digital performance (SEO, PPC and Social Media)\n, • Strong understanding of PPC and SEO (hands on experience would be a bonus)\n, • Be confident enough to speak to clients regularly and take lead upon meetings\n, • Good understanding of the wider digital marketing channels such as Content, PR and Web Development/UX\n, • You must be able to commute to Leeds, 3 days a week\n\n \n Sound like you? Or interested in having a chat about your next career move? Get in touch \n

Role: Fleet Services Agent \n Location: Aberford, Leeds, LS25 \n Hybrid: 3 days in the office \n Salary: £28,000 - £29,000 + Bonus + PMI + Pension \n \n As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. \n \n OUR DREAM \n We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. \n \n OUR PEOPLE & WAYS OF WORKING \n At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. \n \n THE ROLE IN SHORT \n The role of a Fleet Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will be working directly with fleets on their vehicle related needs, such as deployment, OEM activations, defit/refit, RHI and Deactivations. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging role requiring an appetite and enthusiasm for detail, customer focus, quality, coordination with third parties, and refusing to lose. Clear written and verbal communication are also critical for the success of the role. \n \n WHAT WILL I BE DOING: \n \n\n • Working as part of a Helpdesk team with the common goal of ensuring our customers are effectively supported\n, • Working with deployments of new customers, coordinating installations based on customer requirements, contractual terms and third party installation partners\n, • Working with other vehicle related customer needs, such as Upgrades, Defit/Refits, RHIs, Deactivates, OEM activation, etc by coordinating with customer and third party installation partners and respecting SLAs\n, • Work closely with the Sales team in deployments to ensure that the projects are delivered on time and within budget. Escalate if any major project milestone has a risk to be compromised\n, • Assess risk for project delivery from start until final delivery of the installation plan\n, • A continuous improvement mindset – provide inputs where processes can be improved\n, • Liaising with customers and providing regular updates and feedback on progress status\n, • Ensure process and productivity measures are met\n, • Documenting all procedures and methodologies to ensure continuous improvement\n, • Managing and tracking outstanding tasks to be triaged\n, • Timely updating of the in-house systems, adhering to internal SLA’s\n, • Identify and escalate situations requiring urgent attention\n, • Work with the multiple channels that customers can contact MCF Fleet Services\n\n \n TO BE SUCCESSFUL YOU WILL LIKELY HAVE: \n \n\n • Strong understanding of Services (Customer Service, Field Service, Deployment etc.)\n, • A strong collaborator with great communication skills and an outstanding telephone manner.\n, • Strong relationship skills to relate with stakeholders and achieve win-win ways of working\n, • Able to communicate clearly verbally and written\n, • Able to communicate written and verbally with internal and external customers\n, • Able to take initiative to keep own skills up to date and to maintain awareness of current technology developments\n, • Highly motivated and capable of leading the way\n, • Adaptive to different cultures and realities, adjusting processes as needed\n, • High level of awareness, both self and business, to ensure all facets of a project is being taken into consideration\n, • Strong ability to be influential\n, • Experience of dealing with customers both over the phone and email\n, • Experience of working in busy, dynamic customer focused environment\n, • Highly results orientated, with the ability to understand customer needs, manage customer expectations and diffuse difficult situations.\n\n \n Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Senior Recruitment Consultant - FULLY REMOTE \n Pharma experience required \n \n Verbatim Pharma are a boutique recruitment agency based in Hertfordshire that offer bespoke hiring solutions to clients in the clinical trial/pharmaceutical space, across the globe. \n We have been in business for 8.5 years now and since inception have grown to a team of 18. Our approach is focused around people, developing relationships and going above and beyond and truly understanding our clients brands ensure clients and candidates think of us if ever they are looking to make a hire or find a new job! \n \n A bit about us: \n\n • We bring the understanding of our clients and start in-house. If you’re looking to break away from the unrealistic standards, and work side by side with your colleagues rather than against them, this is for you.\n, • Creating an environment where you will be supported, encouraged, and invested in.\n, • We don’t implement unrealistic KPI’s, this is all case-by-case.\n, • We do not micro-manage, if you are as passionate about recruitment we’ll always point you in the right direction\n\n \n What we can offer you: \n\n • Training and Development (external training days, internal training days, and online training available)\n, • Industry Leading commission structure with no threshold (up to 25%)\n, • Family orientated environment, with a close knit team\n, • Global business, no limitations with regions\n, • Ability to achieve unlimited holiday.\n, • Fully filled snack cupboard (you will need to enquire for proof), we’ve one upped the free fruit in the office\n\n .

We’re seeking an experienced Product Manager to join AppCheck and help shape the future of our cybersecurity platform. \n \n This is an influential individual contributor role within our Technical Leadership team. You’ll work closely with customers, commercial and support teams, technical leads, designers and the Board of Directors to identify valuable opportunities, define product vision and strategy, and own a commercially aligned roadmap. \n \n If you have 3+ years of product management experience in B2B SaaS or enterprise software and a proven track record of launching and managing software products, we’d love to hear from you. \n \n About AppCheck: \n \n AppCheck helps organisations identify and manage cyber risk across web applications, APIs and infrastructure. AppCheck develops information security software that provides clients with vulnerability detection and reporting services for web applications and hosted infrastructure. \n \n We provide unparalleled detection across API's, SPA's, infrastructure & modern web applications, with the ability to identify 100,000+ known security flaws as well as zero-day vulnerabilities through the application of first principles thinking. \n \n Job Description \n \n As we continue to grow, we’re looking for a Product Manager who can develop a deep understanding of our customers, the risks they manage and the opportunities that will deliver the greatest value. \n \n As Product Manager you will be responsible for continual discovery, product vision and strategy, roadmap ownership and supporting the successful launch of new products, features and enhancements. You will shape problems and outcomes with our technical leads and designers, while delivery teams retain responsibility for managing implementation. \n \n Key Accountabilities: \n \n\n • Realising Customer Needs. The PM will be accountable for developing insights into our customers, the risks that they manage, and discovering new opportunities to better protect them from cybersecurity threats.\n, • Strategic Alignment. The PM will be accountable for ensuring that product outcomes and the opportunities selected for development align with AppCheck’s overall vision, mission, strategy and business objectives.\n\n \n Key Responsibilities: \n \n\n • Continual Discovery. Regularly work directly with customers, support and commercial teams to build insight into development opportunities. This includes staying abreast of developments within cybersecurity and the broader technology space, and conducting market research and analysis to support claims.\n, • Vision and Strategy. As a key member of the Technical Leadership team, work closely with the Board of Directors and Team Leaders to define the vision and strategy for the product, including success measures.\n, • Owns the Roadmap. Own the items and ranking of items on the Roadmap, including defining the problem, the shape of a good solution, scope limits and desired timelines. Work with technical leads and designers to shape the scope of work and objectives appropriately. The PM will stay abreast of deliverable status but will not manage delivery of the items themselves.\n, • Manage Launch. Work closely with commercial and support teams during releases to ensure the value proposition is understood. This includes ensuring key documentation is ready, supporting demonstrations and training, and working with marketing on messaging for different channels.\n\n \n Who We’re Looking For: \n \n Personal Attributes: \n \n We’re looking for a candidate who is commercially aware, customer-centric, driven, decisive and technically astute. \n \n Essential Criteria \n \n Experience \n \n\n • 3+ years of experience in product management in B2B SaaS or Enterprise Software.\n, • A proven track record of launching and managing software products.\n, • Experience of working in an organisation using Agile Software Development practices such as XP and Continuous Delivery.\n, • Experience of managing and prioritising effort across multiple deliverables that are in scoping/development.\n, • Experience of working with cross-functional teams to discover and deliver product features that achieve the right outcomes.\n\n \n Knowledge & Skills \n \n\n • Strong communication skills with the ability to use data and narrative to drive action and decision-making with both internal/external stakeholders and delivery teams.\n, • Strong knowledge of Microsoft Excel, PowerPoint and Word.\n, • An understanding of using Atlassian Jira for product delivery.\n, • A strong understanding of how to construct a cohesive, commercially aligned product vision, strategy and roadmap.\n\n \n Desirable Criteria \n \n Experience \n \n\n • Experience of working with Large Enterprise customers in a B2B SaaS context.\n, • Prior experience in the cybersecurity industry in either a technical or commercial capacity; experience with automated security testing technologies such as DAST/SAST is an advantage but not a must.\n, • Experience of working with SaaS/reseller networks.\n, • Experience of driving product delivery for users in the global marketplace.\n, • Experience with Atlassian Jira Product Discovery for roadmapping would be beneficial\n\n \n Knowledge & Skills \n \n\n • An understanding of compliance frameworks such as GDPR, ISO 27001, NIS/NIS2, PCI-DSS, DORA, SOC and HIPAA, and how they impact requirements and constraints.\n, • Knowledge of SQL for data analysis.\n, • An understanding of the current state and capabilities of LLMs for assessing AI opportunities.\n, • An understanding of the core principles of User Experience and User-Centred Design.\n\n \n Location & Remote Working: \n \n This role is predominantly remote, with a requirement to come into our Leeds office 1-2 times per month. \n \n Additional Info: \n \n As part of our commitment to information security and our ISO 27001 accreditation, please note that upon acceptance of an employment offer with AppCheck, you will undergo pre-employment checks including criminal record (DBS), employment & references as well as verification of Right to Work in the UK. \n \n Please apply ASAP as interviews may commence before the closing date, and the vacancy may close early without prior warning. \n \n We are an equal opportunity employer and value diversity.

💥 Google Analytics Specialist \n 💥 £35k - £45k \n 💥 Leeds - Hybrid - 3 days a week \n \n ThePlaceToBe are excited to be working closely with a digital agency that specialise within the world of the food industry. These guys offer services such as Content, Social Media and Paid Media. This digital agency provide the very best in development and training. \n \n About the role... \n As a Google Analytics Specialist you’ll join a growing marketing insights team \n \n What you’ll be doing day to day... \n\n • Implementing and auditing GA4 and Google Tag Manager setups, including consent configuration, event tracking and custom dataLayer events\n, • Setting up and validating performance marketing conversion tracking across Google Ads, Meta Ads, TikTok Ads and LinkedIn Ads\n, • Maintaining server-side tracking, including tools like Stape, and migrations from client-side setups\n, • Diagnosing tracking discrepancies and data quality issues using live GA4 and GTM data\n, • Building client-facing reports and dashboards, using tools like Looker Studio, and AI tools such as Claude to speed up analysis\n, • Picking up ad-hoc tickets and one-off projects across our client base\n\n \n About you... \n To be considered for this Google Analytics Specialist role you must have a passion for all things Insights within the marketing space \n \n What we're looking for... \n\n • Hands-on experience with GA4 and Google Tag Manager\n, • Solid experience with conversion tracking across multiple ad platforms, not just one\n, • Confidence using AI tools like Claude to support analysis and reporting, or a genuine willingness to learn how we use them\n, • Passion to work with food industry clients\n, • Be confident enough to speak to clients regularly and take lead upon meetings\n, • Digital Marketing Agency experience (not essential)\n, • You must be able to commute to Leeds Centre 3 days a week\n\n \n Sound like you? Or interested in having a chat about your next career move? Get in touch

💥 Digital Account Manager \n 💥 £30k to £35k \n 💥 Leeds (Parking Provided) - Hybrid - 3 days a week \n \n \n ThePlaceToBe are excited to be working closely with a great independent digital marketing agency. These guys offer services such as Web Development, Paid Media, SEO, PR and Content Marketing. This digital agency work with a string of exciting brands mostly within the tourism and drinks industry. \n \n About the role... \n As a Digital Account Manager, the focus of your role will be to lead upon the client servicing for a selection of the agency’s key clients specifically across digital performance projects \n \n What you’ll be doing day to day... \n\n • Work closely with the client contact and ensure that campaign briefs dealt with correctly\n, • Ensure all digital performance (SEO, PPC and Social) projects are delivered on time and within budgets with help from the activation teams\n, • Book in weekly and monthly calls with key contacts\n, • Sit within a large client service team and work with client across the eCommerce space\n\n \n About you... \n To be considered for this Digital Account Manager role you must have a passion for all things digital performance \n \n What we're looking for... \n\n • Previous client service / Account management experience within a digital / marketing agency\n, • Experience managing accounts across digital performance (SEO, PPC and Social Media)\n, • Strong understanding of PPC and SEO (hands on experience would be a bonus)\n, • Be confident enough to speak to clients regularly and take lead upon meetings\n, • Good understanding of the wider digital marketing channels such as Content, PR and Web Development/UX\n, • You must be able to commute to Leeds, 3 days a week\n\n \n Sound like you? Or interested in having a chat about your next career move? Get in touch

Role: Fleet Services Team Manager \n Location: Aberford, Leeds, LS25 \n Hybrid: 3 days in the office \n Salary: £45,000 - £50,000 + Bonus + PMI + Pension \n \n As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. \n \n OUR DREAM \n We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. \n \n OUR PEOPLE & WAYS OF WORKING \n At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. \n \n THE ROLE IN SHORT \n The Fleet Services Team Manager plays a pivotal role in translating MICHELIN Connected Fleet's service strategy into day-to-day results. You will lead, coach and develop a team of Fleet Service Agents who support customers through Deployment, OEM activations, defit/refit, RHI and deactivation activity, ensuring a right first-time attitude is applied to every interaction. You will act as the escalation point for complex or at-risk cases, and own your team's performance against SLAs, KPIs and NPS targets. You will also work closely with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands-on leadership role requiring strong people management skills, a keen eye for process and quality, and the ability to balance operational delivery with continuous improvement. \n \n WHAT WILL I BE DOING: \n \n Team Leadership: \n\n • Day-to-day management: Lead, coach and motivate a team of Tech Support Agents, running regular 1:1s, team meetings and performance reviews\n, • Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels\n, • Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team\n, • Recognition & engagement: Foster a positive, high-performing team culture, recognising achievements and addressing performance concerns promptly and fairly\n\n \n\n • Deployment Oversight: Oversee the team's coordination of new customer deployments, ensuring installations are delivered on time, within budget and in line with contractual terms\n, • In-Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners\n, • SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed\n, • Escalation Point: Act as the first point of escalation for complex, at-risk or dissatisfied customer cases, working to resolve issues quickly and protect NPS\n, • Capacity Planning: Work with the Head of Fleet Services and the Service Delivery and Planning team to ensure the team has the right resource and skills to meet demand\n, • Process & Quality: Maintain and reinforce SOPs at team level to ensure consistent, high quality delivery, feeding improvement ideas into wider process initiatives\n, • Continuous Improvement: Champion a continuous improvement mindset within the team, identifying opportunities to remove waste and improve the customer experience\n, • Stakeholder Collaboration: Build strong working relationships with Sales, Service Planning and Technical Support to ensure a joined-up experience for customers\n, • Reporting: Ensure timely and accurate updating of in-house systems, and provide clear, regular updates to the Head of Fleet Services on team performance\n, • Attend and contribute to leadership meetings, representing the team's performance, risks and opportunities\n\n \n TO BE SUCCESSFUL YOU WILL LIKELY HAVE: \n \n\n • 3-5 years' experience in a Services or Customer Service related role, including experience leading, supervising or mentoring a team\n, • Strong understanding of Fleet Services operations (Customer Service, Field Service, Deployment etc.)\n, • Proven ability to coach, motivate and develop team members to achieve their potential\n, • Strong relationship skills to relate with stakeholders and achieve win-win ways of working\n, • Able to communicate clearly, verbally and in writing, with internal and external customers\n, • Able to take initiative to keep own skills up to date and to maintain awareness of current technology developments\n, • Highly motivated and capable of leading the way\n, • Adaptive to different cultures and realities, adjusting processes as needed\n, • High level of awareness, both self and business, to ensure all facets of a project are being taken into consideration\n, • Strong ability to be influential\n, • Experience of leading teams who deal with customers both over the phone and email\n, • Experience of working in a busy, dynamic, customer-focused environment\n, • Highly results orientated, with the ability to understand customer needs, manage customer expectations and diffuse difficult situations\n\n \n Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Who we are \n \n For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. \n \n The role \n \n ProPharma is currently expanding its Compliance and Quality Assurance team with its newest Permanent auditor which can be based in any of our Eastern European hubs (remote based in Serbia, Croatia, Bulgaria or Bosnia). This is a newly created position within our organisation at its key focus will be to audit clients in Computer System Validation, AI Assurance & Data Integrity across the EMEA. \n \n Responsibilities \n\n • Conduct Audits of Pharmaceutical, medical device, clinical, and software development organizations for compliance with health authority regulations applicable to computer systems, artificial intelligence, data integrity\n, • Conduct gap assessments and provide remediation guidance for compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity\n, • Authoring policies, procedures, and work instructions compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity\n, • Provide clients with advice and guidance on computer system validation, AI compliance, and data integrity compliance approaches. Manage teams of internal resources in executing these strategies.\n, • Assist in developing and maintaining internal procedures and tools for delivery of CSV, AI assurance, and data integrity services.\n, • Develop and deliver original CSV content on current topics impacting the area of Computer System Validation, AI compliance, and electronic data integrity. Examples include blogs, training materials, webinars.\n, • Teach computer system validation, software/AI quality compliance, and data integrity classes, as needed.\n, • Participate in development of business strategies for growth of ProPharma’s CSV, AI Assurance, and Data Integrity practice.\n, • Assist in development of the Marketing and Sales materials.\n, • Assist in Business Development activities.\n, • Assist Operations in staffing client projects.\n, • Lead interviews of ProPharma Group candidates.\n, • Some travel required.\n, • Other duties as assigned.\n\n \n Required skills and experience \n\n • Educated to a BSc or higher within a life-sciences or related discipline to the role\n, • Certified auditor\n, • Minimum 10 years auditing experience. At least 30 audits in one or more of these areas: Computer System Validation (CSV), IT GxP compliance, AI GxP compliance, electronic data integrity.\n, • Minimum 15 years in Pharma/Med Device industry\n, • Fluent in English and ideally one other EU language\n, • Experience in the validation of all computer system categories: automation control, laboratory systems, quality management systems, ERPs, clinical trial and pharmacovigilance applications.\n, • Experience in validation of multiple system delivery models including SaaS, PaaS, IaaS, and On Prem.\n, • Basic understanding of AI use cases and emerging GxP compliance requirements\n, • Experience in authoring policies and procedures (SOPs).\n, • Experience conducting audits and gap assessments.\n, • Experience managing internal personnel, contract resources, and projects.\n, • Expert knowledge of FDA 21 CFR 11, EU Annex 11 and supporting guidance documents.\n, • Expert knowledge of FDA, EU, and MHRA GxP regulations and supporting documents, such as those from ICH and PIC/S.\n, • Expert knowledge of industry best practices such as GAMP5, ANSI standards (S-95, S-88), and ASTM (E2500).\n, • Expert knowledge of Data Integrity guidance documents, such as those from the US FDA, EMA, MHRA, PIC/S, and WHO.\n, • Proficiency public speaking via in person and online forums.\n\n \n Additional Information \n We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. \n \n All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not. \n \n Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office. \n \n *ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*

Role: Technical Support Team Manager \n Location: Aberford, Leeds, LS25 \n Hybrid: 3 days in the office \n Salary: £45,000 - £50,000 + Bonus + PMI + Pension \n \n As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years. \n \n OUR DREAM \n We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. \n \n OUR PEOPLE & WAYS OF WORKING \n At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. \n \n THE ROLE IN SHORT \n The Tech Support Team Manager within MICHELIN Connected Fleet leads a team of Tech Support Agents, ensuring the day-to-day delivery of high-quality, technically excellent support to our customers. Acting as the bridge between front-line agents and the Head of Technical Support, this role owns team performance, coaching and development, workload management, and the quality of every resolution - translating department strategy into consistent, right first-time execution on the ground. You will be the escalation point for complex technical issues, a mentor for the team's growth, and a driver of continuous improvement, all while ensuring customers - from van driver to company director - receive a great experience, measured through NPS. \n \n WHAT WILL I BE DOING: \n \n Leadership & Team Management: \n\n • Day-to-day management: Lead, coach and motivate a team of Tech Support Agents, running regular 1:1s, team meetings and performance reviews\n, • Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels\n, • Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team\n, • Recognition & engagement: Foster a positive, high-performing team culture, recognising achievements and addressing performance concerns promptly and fairly\n\n \n Technical Oversight: \n\n • Escalation point: Act as the first point of escalation for complex or sensitive technical issues, providing hands-on support and guidance to agents\n, • Quality of resolution: Review case quality and right first-time outcomes, coaching agents to improve technical accuracy and customer communication\n, • Knowledge maintenance: Keep the team's technical knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues\n\n \n Operational Excellence: \n\n • SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk\n, • Reporting: Provide regular reporting and insight to the Head of Technical Support on team performance, case trends and risks\n, • Systems & compliance: Ensure the team maintains accurate, timely updates in internal systems and adheres to documented processes\n\n \n Continuous Improvement: \n\n • Trend analysis: Identify recurring issues and feed insights into process, product and knowledge base improvements\n, • Process adherence: Work with the Process & Quality team to refine SOPs and ensure the team's consistent application of them\n, • Knowledge base: Contribute to and maintain a best-in-class, interactive knowledge base for the team\n\n \n Stakeholder Collaboration: \n\n • Head of Technical Support: Partner closely to translate department strategy into team objectives and daily execution\n, • Service Planning: Work with Service Planning to ensure workload is prioritised by segment and routing is effective\n, • Cross-functional teams: Liaise with Sales, Product and Engineering/Enablers to ensure the team is briefed on new products, processes and issues\n\n \n TO BE SUCCESSFUL YOU WILL LIKELY HAVE: \n \n\n • 3-5 years' leadership experience in a technical support or customer service environment, including leading, supervising and mentoring high performing teams\n, • Strong technical understanding of fleet management/telematics solutions, or a comparable technical product\n, • A track record of coaching individuals to improve performance and technical capability\n, • Strong customer orientation with an ability to manage escalations and difficult situations calmly and effectively\n, • Experience monitoring and reporting against SLAs and KPIs\n, • Strong relationship skills to relate with stakeholders and achieve win-win ways of working\n, • Able to communicate written and verbally with internal and external customers\n, • Able to take initiative to keep own skills up to date and to maintain awareness of current technology developments\n, • Adaptive to different cultures and realities, adjusting processes as needed\n, • High level of awareness, both self and business, to ensure all facets of a project is being taken into consideration\n, • Strong influencing skills\n, • Highly results orientated, with the ability to understand customer needs, manage customer expectations and diffuse difficult situations\n\n \n Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Senior .NET Engineer - £100k | Tech4Good Consultancy | Leeds/hybrid \n \n If you’re a steady eddy Engineer, a clock watcher or a “I’m only here for my pay check” grabber, that’s absolutely fine, but keep scrolling please, this isn’t for you… \n Entrepreneurs, the go-getters, business girls and guys.. \n \n Are you an “entrepreneur spirited” Senior .NET Engineer interested in joining a NEW Tech4Good hub in Leeds? \n \n About the business \n Join a leadership team who have over 30+ years experience behind them and are HIGHLY respected within their industry. \n They have a strong foothold within the healthcare space and are on the brink of expanding into other Tech4Good fields! You will be joining a newly, but extremely talented Engineering function who are all driven about delivering life changing software. \n \n About the role \n If you've ever worked within a start-up before, you'll know first hand that no day is the same... \n\n • As a Senior .NET Engineer you will have ownership on tech builds, liaise with the fantastic Delivery Lead, interact directly with end clients and help drive technical innovation.\n, • You will be passionate about building the latest, scalable software and championing good coding practices.\n\n \n About you \n\n • Enthusiasm or experience working within a start-up environment\n, • Strong Engineering background with the latest .NET frameworks\n, • Experience with Cloud technologies (Azure, AWS or GCP)\n\n \n About you \n • Experience in a consultancy/client-facing environment \n • Strong engineering background across modern .NET \n • Cloud experience across Azure, AWS or GCP \n • Commercially aware and confident leading conversations with stakeholders \n \n Benefits \n • Up to £100k \n • Hybrid working (2 days a week in Leeds) \n • Flexible working hours \n If you’d like to hear more, drop me a message \n b.dakin@g-digital.co.uk \n \n Senior .NET Engineer - £100k | Tech4Good Consultancy | Leeds/hybrid

Role: Customer Success Manager \n Salary: £45,000 -£50,000 \n Location: Yorkshire/North \n Contract: Permanent \n \n As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we intend to be a major player in this market in the coming years. \n \n OUR DREAM \n \n We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream. \n \n OUR PEOPLE & WAYS OF WORKING \n \n At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. \n \n THE ROLE IN SHORT: \n \n The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. CSM has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. \n \n The CSM is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. \n \n Our CSM: \n \n\n • Create customer intimacy by proactively keeping in touch with clients\n, • Coach our customers to get value from Masternaut products and services\n, • Are responsible for monitoring, reviewing and implementing improvements to service performance\n, • Act as the first point of escalation for our customers for any complex queries or issues\n\n \n Without commercial priorities, a CSM is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. \n \n \n WHAT WILL I BE DOING: \n \n\n • Cultivate meaningful customer intimacy with a combined portfolio\n, • Improve customer satisfaction scores and NPS\n, • Improve customer retention and reduce churn\n, • Connect Customer Experience Manager across the business, working with all departments to ensure the Customers’ needs are at the forefront of a seamless service\n, • Serve as an escalation point for resolving issues\n, • Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction\n, • Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently\n, • Obtain, collate and present customer feedback and insight on both service and product\n, • Carry out any other duties as designated and deemed reasonable by the Company\n, • Understand, demonstrate and adhere to Masternaut values\n\n \n TO BE SUCCESSFUL YOU WILL LIKELY HAVE: \n \n\n • University degree, and a track record of continuous professional growth\n, • Customer service experience with system and process knowledge\n, • Ability to build internal relationships across different teams and business areas\n, • Accountability for issues and knowing when to escalate\n, • Ability to take initiative\n, • Excellent communication and presentation skills, in particular communicating complex information succinctly and effectively\n, • Highly developed interpersonal and influencing skills, good external relationship skills\n, • Ability and confidence to operate effectively across a broad range of customers at senior management level\n, • Commercial appreciation\n\n \n Work life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.

Who we are For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The role ProPharma is currently expanding its Compliance and Quality Assurance team with its newest Permanent auditor which can be based in any of our Eastern European hubs (remote based in Serbia, Croatia, Bulgaria or Bosnia). This is a newly created position within our organisation at its key focus will be to audit clients in Computer System Validation, AI Assurance & Data Integrity across the EMEA. Responsibilities • Conduct Audits of Pharmaceutical, medical device, clinical, and software development organizations for compliance with health authority regulations applicable to computer systems, artificial intelligence, data integrity, • Conduct gap assessments and provide remediation guidance for compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity, • Authoring policies, procedures, and work instructions compliance with health authority regulations applicable to computer system, artificial intelligence, and data integrity, • Provide clients with advice and guidance on computer system validation, AI compliance, and data integrity compliance approaches. Manage teams of internal resources in executing these strategies., • Assist in developing and maintaining internal procedures and tools for delivery of CSV, AI assurance, and data integrity services., • Develop and deliver original CSV content on current topics impacting the area of Computer System Validation, AI compliance, and electronic data integrity. Examples include blogs, training materials, webinars., • Teach computer system validation, software/AI quality compliance, and data integrity classes, as needed., • Participate in development of business strategies for growth of ProPharma’s CSV, AI Assurance, and Data Integrity practice., • Assist in development of the Marketing and Sales materials., • Assist in Business Development activities., • Assist Operations in staffing client projects., • Lead interviews of ProPharma Group candidates., • Some travel required., • Other duties as assigned. Required skills and experience • Educated to a BSc or higher within a life-sciences or related discipline to the role, • Certified auditor, • Minimum 10 years auditing experience. At least 30 audits in one or more of these areas: Computer System Validation (CSV), IT GxP compliance, AI GxP compliance, electronic data integrity., • Minimum 15 years in Pharma/Med Device industry, • Fluent in English and ideally one other EU language, • Experience in the validation of all computer system categories: automation control, laboratory systems, quality management systems, ERPs, clinical trial and pharmacovigilance applications., • Experience in validation of multiple system delivery models including SaaS, PaaS, IaaS, and On Prem., • Basic understanding of AI use cases and emerging GxP compliance requirements, • Experience in authoring policies and procedures (SOPs)., • Experience conducting audits and gap assessments., • Experience managing internal personnel, contract resources, and projects., • Expert knowledge of FDA 21 CFR 11, EU Annex 11 and supporting guidance documents., • Expert knowledge of FDA, EU, and MHRA GxP regulations and supporting documents, such as those from ICH and PIC/S., • Expert knowledge of industry best practices such as GAMP5, ANSI standards (S-95, S-88), and ASTM (E2500)., • Expert knowledge of Data Integrity guidance documents, such as those from the US FDA, EMA, MHRA, PIC/S, and WHO., • Proficiency public speaking via in person and online forums. Additional Information We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not. Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office. *ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*

Senior .NET Engineer - £100k | Tech4Good Consultancy | Leeds/hybrid If you’re a steady eddy Engineer, a clock watcher or a “I’m only here for my pay check” grabber, that’s absolutely fine, but keep scrolling please, this isn’t for you… Entrepreneurs, the go-getters, business girls and guys.. Are you an “entrepreneur spirited” Senior .NET Engineer interested in joining a NEW Tech4Good hub in Leeds? About the business Join a leadership team who have over 30+ years experience behind them and are HIGHLY respected within their industry. They have a strong foothold within the healthcare space and are on the brink of expanding into other Tech4Good fields! You will be joining a newly, but extremely talented Engineering function who are all driven about delivering life changing software. About the role If you've ever worked within a start-up before, you'll know first hand that no day is the same... • As a Senior .NET Engineer you will have ownership on tech builds, liaise with the fantastic Delivery Lead, interact directly with end clients and help drive technical innovation., • You will be passionate about building the latest, scalable software and championing good coding practices. About you • Enthusiasm or experience working within a start-up environment, • Strong Engineering background with the latest .NET frameworks, • Experience with Cloud technologies (Azure, AWS or GCP) About you • Experience in a consultancy/client-facing environment, • Strong engineering background across modern .NET, • Cloud experience across Azure, AWS or GCP, • Commercially aware and confident leading conversations with stakeholders Benefits • Up to £100k, • Hybrid working (2 days a week in Leeds), • Flexible working hours If you’d like to hear more, drop me a message b.dakin@g-digital.co.uk Senior .NET Engineer - £100k | Tech4Good Consultancy | Leeds/hybrid

About Citrus Connect Recruitment: Citrus Connect Recruitment is a dynamic and forward-thinking recruitment agency dedicated to connecting top sales and sales management talent with outstanding opportunities. We specialise in a range of verticals and pride ourselves on our innovative approach and commitment to excellence. The Role: We are seeking an enthusiastic and driven Talent Acquisition Specialist to join our team. In this role, you will be the engine room of our recruitment process, focusing on the high-level identification and engagement of top-tier sales professionals. You will be responsible for sourcing, screening, and qualifying the UKs best sales talent, ensuring our clients have access to the elite candidates they need to drive their success. This is a vital role for a proactive professional looking to master the front-end of the recruitment cycle. What We Offer: Competitive Salary: Basic salary of £28k depending upon experience, with a performance-related bonus structure to reward your success. Professional Development: Direct mentorship and a clear roadmap to becoming a Senior Consultant or Lead Specialist. Supportive Environment: A collaborative team culture where your contributions are valued and celebrated. Key Responsibilities: Strategic Sourcing: Master the use of LinkedIn Recruiter, job boards, to "hunt" for passive and active sales professionals. Candidate Engagement: Craft compelling outreach messages and conduct discovery calls to sell opportunities and assess candidate fit. Specialist Screening: Conduct thorough screenings to evaluate sales track records, personality, and career motivations. Pipeline Management: Build and nurture "talent pools" for Direct Sales and Sales Management roles to ensure quick turnaround for clients. Market Mapping: Research competitor landscapes and industry trends to provide expert insights to the wider team. Key Performance Indicators (KPIs): Volume of high-quality candidate CVs submitted and accepted by the client. Number of first-stage interviews booked and completed weekly. Growth and engagement levels of your specialist candidate network. Speed of response and candidate satisfaction scores. Requirements: A natural "sales" mindsetyou aren't afraid to pick up the phone and influence people. Excellent written and verbal communication skills (youll be writing a lot of outreach!). Highly organised with the ability to manage multiple "search" projects simultaneously. Resilient, proactive, and eager to drive results within the talent acquisition space. Previous experience in a recruitment, customer-facing, or sales-heavy environment is a major plus. How to Apply: If you are a proactive and motivated professional looking to grow your career as a Talent Acquisition Specialist within the exciting world of sales recruitment, we want to hear from you! Citrus Connect Recruitment is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ

What you’ll be doing As a senior business analyst you will be instrumental in helping our clients understand the problem they are trying to solve. You will be asking the question “why?” to truly understand our client’s problems and help define an analysis approach that gets the best results, tailoring your approach to fit the need. At Answer you will be a key asset to our constantly growing Business Analysis Practice: Working on initiatives to push the practice forward, whilst keeping an ear to the ground and sharing developments in the external analysis environment. What you’ll bring to Answer • Utilisation and advisory experience of industry-standard analysis skills and techniques within the business change and software development life-cycles., • Expertise in discovery phase activities, comfortable working with ambiguity, and the ability to shape and clarify needs in order to agree scope, manage requirements and backlogs, and structure statements of work., • Ability to drive the functional integrity of the overall solution, ensuring that all key elements of the business case are prioritised and satisfied by the business requirements., • Excellent interpersonal skills - articulate and engaging, and able to communicate effectively and confidently with stakeholders at all levels, • Presentation capabilities which can transform complex ideas into clear narratives, tailored to your audience., • Demonstrable commercial acumen, ensuring value is understood and scope and requirements are managed and align to this, when making decisions or recommending actions., • A natural inquisitiveness with the ability to question others, collaborate, shape and confirm ideas and solve problems creatively., • Ability to lead and mentor other business analysts, play a role in our Academy, and provide direction and guidance to stakeholders and project teams. It would be great if you also had experience in some of these, but if not we’ll help you with them • Experience of delivering projects through a range of software development methodologies., • Experience in practice of Lean / Systems Thinking JTBD / VMOST., • Experience in a number of business sectors and industries, if you’ve worked in Healthcare or have a passion for Healthcare tech that would be great! The perks of being at Answer We’re an Employee-Owned Company. After 12 months you will be part of the ownership of Answer through the Employee Ownership Trust; a major factor in driving engagement, retention and growth for our people. • Competitive salary, • Flexible annual leave (buy/sell and carry forward), • Twice-yearly income tax-free bonus based on company performance, as a reward for being part of our EOT journey, • Continuous training and development - if you want to learn, we’ll provide the support you need, • Flexible Pension - we match your on contributions up to 5%, • A flexible healthcare cash plan so you can fund the care you value most, • A packed social calendar including; Christmas party and Summer away days, monthly and quarterly company team socials., • Free parking at Head Offices in central Leeds, plus Cycle2Work & Green Car Lease schemes to help get you here, • The chance to give back – get involved nationally and regionally with partnerships to get people from different backgrounds into tech, as well as lots of charity and community events, • Hybrid and flexible working – you can vary your working when and where you work, to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need to Diversity and Inclusion At Answer we proudly embrace diversity and inclusion - we want to create a safe environment for everyone to bring their true selves to work. We will do everything we can to support your application; if you require any adjustments to be made to your application or interview process please speak to our recruitment team. A bit more about us Answer Digital is a highly successful digital transformation consultancy headquartered in Leeds. We’re a company on a fast growth trajectory with a reputation of delivering large-scale, operational critical solutions. People are at the heart of everything we do - so much so we’re owned by our people. It sets us apart from most digital businesses you’ll meet and defines our culture and values. Our people are invested in everything we do, because we are invested in them. Don't believe us? Well check out our glassdoor and here what our people have to say!

SEO Executive, Leeds, West Yorkshire Reactive Recruitment are working with a long standing and reputable digital marketing/design agency who are currently looking for a talented SEO Executive to work from their head office in Leeds, West Yorkshire. SEO Lead - Package: Starting salary of up to/round £28,000 per annum Excellent benefits package Fantastic training, development and career path Hybrid working with head office in Leeds Overview: Our client current seek a motivated SEO Executive to support our SEO team. This is a great opportunity for someone early in their SEO career to build hands-on experience across technical SEO, on-page optimisation and reporting, working under the guidance of our SEO Lead. You'll take day-to-day responsibility for a portfolio of our smaller, lower-priority client accounts, giving you the space to develop your skills while contributing to real client results. As you grow in the role, you'll take on increasing responsibility for developing SEO strategies for your clients, working towards greater ownership over time. Duties include: Support the SEO Lead in managing a portfolio of lower-priority client accounts Carry out agreed SEO actions for these clients under guidance Help flag opportunities or issues on accounts to the SEO Lead As experience grows, begin contributing to and eventually developing SEO strategies for your own clients Carry out on-page optimisation tasks including title tag updates, URL structure, internal linking and heading structure Support content updates alongside the SEO content writer Assist with basic link building activity where directed Run technical audits using tools like Screaming Frog, SERanking and Google Search Console, under supervision Help identify and log crawl errors, broken links, redirects and structured data issues for review Monitor SEO performance using GA4, GSC and SERanking for your accounts Help track key metrics such as organic traffic, keyword rankings and conversions Support the production of automated client reports Assist in preparing insights for client calls where needed Build knowledge of SEO best practices, algorithm updates and industry trends Develop awareness of AI-driven search and its role within online search Work closely with the SEO Lead, content writer and website team Support the web team with basic tasks during website migrations Experience Required: 1–3 years' experience in SEO (agency experience preferred) Basic understanding of on-page SEO and technical SEO fundamentals Willingness to learn keyword research and content strategy principles Some exposure to Google Analytics and Google Search Console Good communication and organisational skills A proactive, detail-focused approach and eagerness to learn and progress towards greater strategic responsibility Desirable: Familiarity with Screaming Frog, SEMrush or Ahrefs Exposure to CMS platforms (e.g. WordPress, Shopify, DUDA) Interest in AI tools and their impact on search We look forward to receiving your application. Key: SEO Executive, Junior SEO Executive, Jnr SEO Executive, Leeds, West Yorkshire, LS19

My Client is recruiting for a Field Service Engineer and Senior Field Service Engineer in the Water Sector. Location: Leeds and surrounding areas Salary: £39-50K depending on experience Providing invaluable expertise, knowledge, and skills as a highly competent and experienced Field Service Engineer (FSE). This role will serve as a key point of guidance for other engineers, both on-site and within Company HUBs, while consistently demonstrating role model behaviour which reflects the Company core values. The role is responsible for leading a large team on complex projects, showcasing proficiency across multiple engineering disciplines. Key Responsibilities: Assist in both on site and in-house solution development Safe and efficient delivery of the solutions to complete all projects on time and to budget. Delegate the daily workloads of operational teams and individual team members both on site and whilst in the Company HUBs. Act as a bridge/voice between that of the operational work force and the senior management team by effectively and accurately communicating company/workforce information, goals and needs. Liaise closely with Project Managers to aid in job package costings when necessary eg: specific material/equipment/plant/labour/manufacturing prices required to complete a project. Use of ICT skills to keep digital contract/project files updated making sure that all relevant information is stored correctly and in a timely manner. Liaise closely with Project Managers and senior management accurately delivering all projects/work, effectively communicating/processing/documenting all relevant information. Conduct toolbox talks, discuss potential hazards, near misses, dangerous occurrences in order to improve safety within the teams and wider company. Ensure the highest standards of work are met daily throughout the operational teams. Conduct initial site visits, collecting and documenting all valid information regarding a given enquiry/contract. The information gathered should then result in accurate project estimating and technical discussion with the Project Managers and Senior Management team. Actively contribute to meetings/discussions around training, personnel, development, promotions, safety concerns, commercial concerns/opportunities. Provide a point of escalation on-site for all positive outcomes, problems and/or decisions. Escalate these back to the Project Managers/senior management when/where necessary. Help plan team selections for specific projects/tasks ensuring the right skillsets are distributed amongst the team to achieve the desired successful outcomes. Analyse and solve engineering problems and carry out engineering work to ensure projects are safely and successfully delivered. On site record keeping and site management, point of contact for clients on site, in charge of making sure all relevant documentation is accounted for e.g.: site inductions, correct site cards/training/qualifications, permit/handover documentation, confined space record keeping, tool-box talk/think plan's. Ensure all company policies are adhered to e.g. Use of PPE, vehicles, staff behaviour both on site and whilst working away. Required to compile reports, technical drawings and detailed information collection of site observations and further working requirements. This list is not exhaustive, and you may be required to perform other duties outside of the above, but that are deemed necessary to fulfil the requirements of your role. Experience and Qualifications: Technical capabilities, knowledge and experience within the Utilities Industry (that can or has been demonstrated/documented/proven) Ideally experience working the Water Sector on Pumping Stations and/or Wastewater Treatment Works Engineering qualifications Degree/HNC/HND or similar ideally in Mechanical or similar Engineering field Required to be very self-motivated, strong team leadership as well as interpersonal skills Promoting, developing, and ensuring best health and safety practices across all aspects of the company's operations Act as an ambassador for the company, supporting and promoting the company goals, vision, strategy and values Work as an integral operational team member to support and achieve company goals, promoting the highest standards of behaviour, attitude and leadership to the role, working environment and company Commit to own professional development, enhancing and improving skills and knowledge to the benefit of all Using ones knowledge, experience, and skillset to enhance, teach and develop all other operational staff within the business in order to help future proof the company A Full Driving Licence is required for this role Strong proven background and experience in multiple areas of the following Mechanical engineering Ideally Rope access / confined space rescue Pipe repairs (internal, external) Fabrication/manufacture Design understanding Site management would be beneficial

About the role Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide extensive opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why... Join Putt & Play as a General Manager, in return you'll get: Performance bonus: 15% of annual base pay, paid quarterly Access to our Electric Vehicle scheme 50% off food when you are working Optional pension plan Additional days holiday with length of service Ongoing training and development Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. Opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What... With support of your management team, you will be responsible for running one of our busy mini golf centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; food, drink, amusements and mini golf courses, with real opportunity to share in the success. You will be fully accountable for: Delivering all areas of your budget and KPIs and driving the profit performance of your centre Impacting the business' footprint in the local market, supporting the growth of the Puttstars brand Managing the performance, service and standards of your centre Being an inspiring leader, developing and empowering your team to deliver outstanding customer service Collaborating with our People team to talent map our future stars and build strong management succession plans for the centre, encouraging rewarding careers for our Team Members Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful, you should have: Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry Experience managing a budget size of at least £1m A relentless approach to delivering the best operational standards in the industry Evidence of optimising sales and performance of a business unit Evidence of managing and impacting multiple revenue streams A passion for people, with evidence of coaching, developing, and progressing your team An empathetic and compassionate approach Resilience, flexibility, and adaptability, to fit in with our fast-paced environment Willingness to work nights and weekends The Who... Putt & Play forms part of the Hollywood Bowl Group, shaking up the family entertainment space, we offer mini golf with a unique and modern twist. At Puttstars, you'll find high-tech screens and digitalized scorecards, with three interactive and fun filled 9-hole courses, for the ultimate mini golf experience. The centre also offers an impressive amusements area, a fully-licenced bar, and diner serving up stone-baked pizzas, hotdogs and tasty shakes, for the complete entertainment experience. Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. TPBN1_UKCT

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