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  • Telesales Operative
    Telesales Operative
    4 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
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  • Business Development Executive
    Business Development Executive
    1 month ago
    £26200–£28000 yearly
    Full-time
    Uxbridge

    Job Title: Business Development Executive (SOC Code: 3554) Company: Nails with Dee Ltd Location: Uxbridge, London Employment Type: Full-time, Permanent Salary: £41,700 – £43,000 per annum About the Role The Business Development Executive will play a key role in supporting the company's expansion strategy by identifying new business opportunities, conducting market research, developing commercial relationships, and contributing to mergers, acquisitions, and branch development projects. The successful candidate will work closely with senior management to develop growth strategies, strengthen relationships with business partners, negotiate commercial opportunities, and support the successful launch and development of new salon locations. Key Responsibilities • Conduct market research and competitor analysis to identify growth opportunities, acquisition targets, and emerging trends within the UK nail and beauty industry., • Identify and develop new business opportunities through networking, market intelligence, referrals, and commercial partnerships., • Build and maintain strong relationships with salon owners, landlords, suppliers, investors, and other key stakeholders to support business expansion., • Prepare business proposals, presentations, commercial plans, and supporting documentation for potential mergers, acquisitions, and partnership opportunities., • Support the development and implementation of business development strategies that align with the company's long-term expansion objectives., • Participate in commercial negotiations with prospective business partners and assist management throughout the acquisition and branch opening process., • Work collaboratively with marketing, operations, finance, and senior management teams to ensure successful integration and launch of new business locations., • Monitor business development activities, maintain accurate records of leads and opportunities, and prepare regular reports on sales pipelines, market developments, and project progress., • Attend networking events, industry exhibitions, and business meetings to promote the company's services and establish valuable commercial relationships., • Identify opportunities to improve operational efficiency, customer reach, and business performance across both existing and newly acquired salon locations., • Support management in evaluating the commercial viability of potential investment and expansion opportunities., • Ensure all business development activities are conducted in accordance with company policies and relevant legal and regulatory requirements. Key Requirements • Proven experience in business development, sales, commercial management, or a related role., • Strong understanding of business growth strategies, client relationship management, and commercial negotiations., • Excellent communication, presentation, and interpersonal skills., • Minimum English language proficiency of B2 level, both written and spoken., • Strong analytical skills with the ability to conduct market research and evaluate business opportunities., • Ability to prepare professional proposals, reports, and commercial documentation., • Excellent organisational and time management skills with the ability to manage multiple projects simultaneously., • Commercial awareness with a proactive and results-driven approach., • Ability to work independently while collaborating effectively with cross-functional teams., • Willingness to travel as required to support business expansion and new branch development. Benefits • 28 days paid annual leave (including Bank Holidays)., • Opportunity to contribute to a rapidly expanding luxury nail salon brand with ambitious nationwide growth plans., • Professional development and career progression within a growing business., • Competitive salary package., • Opportunity to be directly involved in mergers, acquisitions, and the establishment of new salon locations across the UK.

    No experience
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  • Financial Advisor
    Financial Advisor
    2 months ago
    £36000–£100000 yearly
    Full-time
    Watford

    No previous financial services experience is required to apply for the Protection Adviser position at Kalon Financial Ltd. The company provides full, comprehensive training and covers all necessary licensing for the role. Job Overview • Position: Protection Adviser (Entry-Level / Trainee), • Company: Kalon Financial Ltd (An Appointed Representative of The Openwork Partnership), • Employment Type: Full-Time, Self-Employed (Commission Only), • Location: Remote / Hybrid (Requires travel for face-to-face client meetings), • Expected OTE Earnings: £36,000 – £60,000+ per year Core Responsibilities • Client Consultation: Assess client financial situations to identify insurance gaps and protection needs., • Bespoke Advising: Recommend tailored packages spanning Life Insurance, Critical Illness, Income Protection, and General Insurance., • Client Engagement: Conduct meetings through face-to-face appointments, video chats, • Business Generation: Cultivate prospective clients via marketing, network referrals, and relationship building., • Sales Administration: Process applications accurately, maintain secure client database files Requirements & Qualifications • Experience: None needed. Full training, industry mentorship, and resources are provided., • Driving Licence: A valid driving licence and access to a reliable vehicle are required for face-to-face client travel., • Communication: Good spoken and written English skills for a highly client-centric role., • Mindset: Ambitious, self-motivated, and disciplined enough to manage your own calendar and work independently. What is Offered • Full Licensing: The firm sponsors and provides the necessary professional pathways to get qualified., • Infrastructure: Backing from one of the largest financial advice networks in the UK (The Openwork Partnership)., • Flexibility: Complete freedom to arrange your own daily diary and manage your time., • Growth: Career paths to build and manage your own sub-adviser team . Do you think you are our next protection adviser?

    Immediate start!
    No experience
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  • Content Creator
    Content Creator
    2 months ago
    £15–£40 hourly
    Part-time
    West Drayton

    Vocalyn is a fast-growing content marketing agency helping restaurants, retailers, wholesalers, and local businesses grow through TikTok and social media. We're looking for a confident and energetic female Content Creator who enjoys being on camera and has a natural personality. Responsibilities • Present businesses and products on camera., • Create engaging TikTok and Instagram videos., • Host TikTok LIVE sessions to promote and sell products., • Follow simple video scripts while adding your own personality., • Visit different client locations across London for filming., • Help businesses increase their online visibility and sales. Requirements • Confident speaking in front of the camera., • Friendly, energetic and professional personality., • Comfortable hosting TikTok LIVE., • Good English communication skills., • Punctual and reliable., • Previous content creation or live selling experience is a bonus, but not required. What We Offer • Flexible working hours., • Work with a variety of exciting businesses., • Training and support provided., • Opportunity to grow with a fast-growing agency., • Performance bonuses and long-term opportunities. How to Apply Please send: • Your CV (if available), • Your TikTok or Instagram profile (if you create content), • A short 30–60 second introduction video telling us why you'd be a great fit.

    Immediate start!
    No experience
    Easy apply
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