Safeguarding officer jobs in MitchamCreate job alerts

Salary: £20,400 per annum (FTE £34,000), plus 6% pension contribution after 3 months in postLocation: Wallington, London Borough of SuttonWorking pattern: Part time, 21 hours per week — fixed-term contract until 30th June 2027Role overviewSutton Mencap supports people with a learning disability to lead fulfilling lives and achieve their aspirations, while also supporting families in their caring role. We're recruiting a Development Officer for a new project to establish a parent carer forum for families of children and young people with Special Educational Needs and Disabilities (SEND). Over the course of this one-year project, you'll help parents set up the forum as an independent organisation and ensure it delivers engagement activities throughout its first year.What you'll be doing\n\n • Supporting parents to establish the new SEND parent carer forum as an independent organisation\n, • Ensuring the forum delivers engagement activities during its first year of operation\n, • Working with parents at every stage of the project, embedding coproduction throughout\n, • Helping ensure the collective voice of parents shapes the delivery of local services\nWhat you'll bring\n\n, • A passion for ensuring parents' collective voice helps shape local service delivery\n, • A commitment to coproduction, working with parents at every stage of the project\n, • Strong administration and organisational skills\nWhat's on offer\n\n, • £20,400 per annum (FTE £34,000)\n, • 6% pension contribution after 3 months in post\n, • Part-time, 21 hours per week\n, • Fixed-term contract until 30th June 2027\nAdditional information\n\n, • This role is subject to an enhanced DBS check\n, • Applications must be submitted via the online portal and application form — CVs cannot be accepted\n, • Closing date: 5:00pm, Monday 17th August\n, • Interviews: 25th or 26th August. Shortlisted candidates will be notified by Thursday 20th August\n, • Sutton Mencap is committed to safeguarding and promoting the welfare of children and adults. Our recruitment procedures are designed to ensure all employees and volunteers share in this commitment\nYou may have experience of the following: Parent Carer Forum Coordinator, SEND Engagement Officer, Community Development Officer, Voluntary Sector Development Officer, Parent Carer Engagement Officer, SEND Project Officer, Family Support Development Officer, Coproduction Officer, Community Engagement Coordinator, Charity Development OfficerREF-230 061

Trainee Health and Safety Manager – No Experience Needed \n Future-proof your career in Health and Safety – starting today. \n \n Looking for a career change? Currently employed but want something better? Or maybe you are between jobs and ready for a fresh start? ITOL Recruit’s Health and Safety Traineeship is designed to get you into a critical industry with zero experience required. \n Train online at your own pace and land your first health and safety role in 1-3 months. \n Please note this is a training course and fees apply \n Job guaranteed - complete the programme and get a job or get your money back. \n Our candidates earn £30,000-£45,000. \n \n Why Health and Safety \n Every workplace in the UK has a legal duty to protect its employees, which is why health and safety professionals are in constant demand. From construction and logistics to healthcare and corporate offices, skilled specialists are essential to reducing risks, ensuring compliance, and safeguarding staff. \n This demand translates into competitive salaries, career progression, and long-term job security. \n \n How It Works \n Step 1 – IOSH Managing Safely \n Begin with IOSH Managing Safely, an internationally recognised course designed for managers and supervisors. You will learn how to assess and control risks, understand legal responsibilities, and investigate incidents. \n Step 2 – NEBOSH General Certificate \n Build on your foundation with the NEBOSH General Certificate, the gold standard for health and safety professionals. This qualification covers workplace hazards, health and safety legislation, and how to design and implement effective safety systems. It’s one of the most widely recognised certifications across industries and opens the door to mid-level health and safety roles. \n Step 3 – Risk Assessments \n Next, you’ll complete a series of workplace-standard risk assessments. This step focuses on the practical application of everything you’ve learned, ensuring you canidentify hazards, evaluate risks, and recommend control measures. \n Step 4 – Job Placement \n Once qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in health and safety. \n \n What You Get \n\n • 100% online, self-paced training\n, • NEBOSH & IOSH certifications included\n, • 1-to-1 tutor and recruitment support\n, • Job guarantee – get a job or your money back\n, • Starting salary of £30,000–£45,000\n\n \n \n We Get You Hired \n We're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles. \n Our job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. \n We don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back. \n "Eight weeks from complete beginner to Health and Safety Officer. The training was thorough and the job support was exceptional." – Chris M., now working as a Health and Safety Officer in Manchester \n \n Ready to Start? \n If you're detail-oriented, care about people's wellbeing, and want a career that makes a difference, we'll help you turn that into a role you can be proud of. \n Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Location: South London \n Salary: £32,000–£36,000 salary equivalent, depending on experience \n Contract: Full-time, temporary initially, with the opportunity to apply for the permanent position \n Start date: Immediate \n Working pattern: On-site, five days per week \n We are looking for a confident and capable Finance Officer to join the finance team at an independent school in South London. \n This is a junior-level but varied position requiring a proactive finance all-rounder. The role extends beyond accounts payable and will involve purchase orders, sales orders, reconciliations, budget monitoring and general school accounting. \n Key responsibilities: \n\n • Raising and processing purchase orders, ensuring correct coding to accounts and budgets\n, • Raising sales orders and processing income\n, • Processing purchase and sales invoices\n, • Supporting accounts payable and receivable functions\n, • Completing bank, supplier and control account reconciliations\n, • Monitoring budgets and investigating variances\n, • Maintaining accurate records within the school’s finance system\n, • Responding to queries from staff, suppliers and stakeholders\n, • Assisting with payment runs, expenses and credit control\n, • Supporting month-end processes, reporting and wider finance tasks as required\n\n About you \n We are looking for someone who: \n\n • Experience in a varied finance or accounts role\n, • Strong understanding of purchase orders, sales orders, coding and budget allocation\n, • Practical reconciliation experience across accounts payable and receivable\n, • Confident using accounting software (school systems desirable)\n, • Numerate, accurate, and proficient in Microsoft Excel\n, • Able to investigate discrepancies and correctly allocate transactions\n, • Clear and professional communicator with both finance and non-finance colleagues\n, • Proactive, confident and able to take ownership of workload\n, • Available to start immediately and work on-site five days per week\n\n This role would suit someone at an early stage of their finance career who already has solid transactional accounting experience and is ready to take on a broader, hands-on position. \n Safeguarding requirements \n The school is committed to safeguarding and promoting the welfare of children and young people. Applicants must have an appropriate enhanced DBS certificate, preferably registered with the DBS Update Service. The successful candidate will also be subject to the school’s safer recruitment and pre-employment checks. \n To apply, please submit your CV and a brief covering statement outlining your relevant experience and immediate availability. \n Application deadline: Friday 7th August \n Interviews: Applications will be reviewed as they are received, so early applications are encouraged.

Morgan Hunt is recruiting for Facilities Officer to work with a Charity on a permanent basis. The details of the job are below: Facilities Officer Hours: 37.5 hours Mon to Fri Salary from: £39,800k to 43k per year Location: Surrey. Suitable candidates must have full clean driving licence and access to vehicle will cover two homes in Surrey Purpose of role: To support the Property & Estates Manager (PEM) in the day-to-day operation and management of its houses and the wider houses Investment Property Portfolio ensuring that the houses and facilities are safe, compliant and well maintained.Job RoleSupport residents to live independently by enabling them to make full use of charities amenities, including operating the fire detection systems and the Entry Phone SystemCarry out routine inspections of the homes including the plant room, equipment and external grounds, identifying maintenance requirements, defects and health and safety risksCarry out minor repairs, maintenance works and caretaking duties where appropriate.Coordinate access arrangements and support the PEM by engaging and monitoring third-party contractors for works when necessaryOversee responsive repairs from initial reporting through to completion using the Maintenance Tracker, ensuring works are prioritisedappropriately and actions recorded accurately.Carry out specialist cleaning related duties, outside of the cleaning contract, on occasion if requiredAssist with the planning, coordination and monitoring of annual maintenance programmes ensuring inspections, servicing and maintenanceactivities are completed in accordance with agreed schedules.Support the PEM with the management of building compliance requirements including fire safety, water hygiene and Legionella control, asbestos management, emergency lighting, electrical safety and COSHH.Monitor the condition and performance of building services including heating, lighting, security, access systems, reporting defects and supporting remedial works.Assist with monitoring utilities, energy usage and environmental initiatives, supporting charity sustainability objectives and identifying opportunities for improvementMaintain appropriate levels of stock, tools, materials and PPE required for maintenance and facilities duties, arranging reordering when necessaryEnsure communal areas, external areas and facilities are maintained to a safe and appropriate standard, including undertaking litter picking, grounds maintenance, waste management and other site-based duties as requiredUndertake relevant training to maintain competence, including Health & Safety, Fire Safety, Legionella Awareness, Asbestos Awareness, COSHH and any other training required for the roleAny other task required to ensure the successful delivery of charities strategy to reduce the impact of poverty on Croydon residentsGeneral Support the involvement of lived experience in organisational direction and decision-makingEnsure their Line Manager is kept informed of all important matters related to the work of the charity Always maintain confidentiality and ensure compliance with Data Protection policy and processesAdhere to Safeguarding guidelines by following Safeguarding policy and processes, escalating concerns to the Safeguarding Lead via the Safeguarding Concern FormChampion and take action to embed equity, diversity, inclusion and behaviours which reflect commitment to meaningful Equality, Diversity, Inclusion & BehavioursEssential Knowledge and ExperienceExperience working within facilities management and property maintenanceExperience of coordinating and monitoring contractors and ensuring works are completed to an appropriate standardExperience of carrying out inspections, identifying defects and maintaining accurate recordsUnderstanding of building maintenance programmesKnowledge of health and safety requirements, fire safety, water hygiene, asbestos awareness, COSHH and general building complianceLegionella Awareness Training and Fire Safety Awareness training SkillsGood practical maintenance skills across a range of building tradesAbility to prioritise workload, manage competing demands and work independently using initiativeGood communication skills with the ability to liaise effectively with residents, contractors, colleagues and the PEMGood IT skills, including the ability to use Microsoft Office Suite and electronic maintenance recordsAbility to maintain accurate records and provide clear written updatesA clean driving licence with access to a car \n Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Join Assist Security Group -recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Location: Croydon Hours: Bench (Ad Hoc) Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: Collaborate with the in-house security management team, following instructions from Hospital Security Managers. Manage queues, entrances, lobbies, wards, and car parks around the hospital premises. Provide assistance to the public, offering directions and information about the hospital and local area. Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence. Offer support to NHS staff and respond promptly to any incidents or emergencies. Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention. Maintain effective communication via twoway radios and accurately report activities and incidents. Requirements: Valid Door Supervisor licence. Right to Work in the UK. 5-year employment/educational history. Able to work in a fast paced, challenging environment. Able to keep cool under pressure. Proficiency in using two-way radios. Excellent written and verbal communication skills. Professional appearance and demeanor. Preferred (but not essential) Requirements: Previous experience in NHS environments. Security experience with conflict management. Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: London Living Wage Onsite training provided * Perkbox Benefits Hospital Security can be physically touch, mentally challenging and extremely rewarding! Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required

School HR Officer Location: Croydon, South London (across 3 School Trust sites) Salary: £32,000 - £38,000 per annum (dependent on experience) Contract: Permanent, Full Time Start Date: September 2026 About the Role We are seeking an experienced and proactive HR Officer to join our growing School Trust in Croydon. Supporting three schools across South London, you will play a key role in delivering a high-quality HR service to school leaders, managers and staff across all sites. This is an exciting opportunity for an HR professional with previous school-based HR experience who understands the unique challenges of working within the education sector. You will be responsible for supporting the full employee lifecycle, ensuring statutory compliance, maintaining accurate HR records and providing advice on HR policies and procedures. The successful candidate will work closely with Headteachers, Senior Leaders and the Central Trust Team to ensure HR processes are delivered effectively and in line with current employment legislation, safeguarding requirements and Trust policies. Key Responsibilities Provide HR support to three schools within the Trust. Manage the full recruitment process from advertisement through to onboarding. Process safer recruitment checks, including DBS, references, right-to-work and pre-employment compliance. Maintain the Single Central Record and ensure safeguarding compliance. Support employee relations matters including absence management, disciplinary, grievance and capability procedures. Produce contracts, offer letters and variations to employment documentation. Maintain HR systems and personnel records, ensuring data accuracy and GDPR compliance. Monitor staff absence and produce HR reports for senior leaders. Support payroll administration and liaise with payroll providers. Assist with performance management and appraisal processes. Provide guidance to managers on HR policies, procedures and employment legislation. Support staff wellbeing initiatives and employee engagement activities. Ensure all HR activities comply with Trust policies, safeguarding requirements and employment law.Essential Requirements YOU MUST HAVE: ✅ Previous School HR experience within a school, academy, MAT (Multi Academy Trust) or educational setting. ✅ Strong understanding of: Safer Recruitment Single Central Record requirements DBS processes KCSIE guidance Employment legislation and HR best practice✅ Experience managing recruitment campaigns and employee lifecycle administration. ✅ Excellent organisational and administrative skills. ✅ Strong interpersonal and communication skills with the ability to build relationships across multiple schools. ✅ Experience using HR and payroll systems. ✅ Ability to manage a varied workload and work independently across multiple sites. ✅ A commitment to safeguarding and promoting the welfare of children and young people. Desirable CIPD Level 3 or Level 5 qualification. Experience working within a Multi Academy Trust. Knowledge of education sector terms and conditions. Experience supporting employee relations cases. Experience using SIMS, Arbor or educational HR systems.What We Offer Opportunity to work across a successful and growing School Trust. Supportive and collaborative working environment. Professional development and training opportunities. Local Government Pension Scheme (where applicable). Employee Assistance Programme. Generous annual leave entitlement. Opportunities for career progression within the Trust.Safeguarding Statement This School Trust is committed to safeguarding and promoting the welfare of children and young people. All appointments will be subject to enhanced DBS clearance, satisfactory references, medical clearance and other pre-employment checks in line with Keeping Children Safe in Education guidance. How to Apply If you have proven school-based HR experience and are looking to join a thriving Trust supporting three schools across Croydon, we would love to hear from you. Start Date: September 2026 Please note: Applications from candidates without previous school HR experience will not be considered

The opportunity This new role will provide project management capacity for the Girls Learning Trust in the d elivery of our ambitious capital plan . If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. The plan is comprised of multiple projects of various scales across all areas of capital and infrastructure development. Working alongside the Chief Infrastructure Officer, t he Capital Projects Manager will join the Infrastructure team and support the Trust with: Capital project delivery: from initial scoping and feasibility through to completion, ensuring quality projects are delivered safely, on time, and within budget. Capital bids and funding: supporting and coordinating high standard submissions for external funding. Infrastructure improvement: supporting projects that improve the Trust estate, facilities, and IT infrastructure across multiple sites What we offer: An excellent working environment that prioritises the wellbeing of it's staff and students. Benefits that include: generous annual leave allowance BHSF Health and Wellbeing Plan free tea/coffee and milk available in the staff room on site parking, where available Our commitment to you: We are committed to attracting and retaining talented staff who share our values and reflect the communities we serve. By prioritising professional development, wellbeing, collaboration and inclusion, we create a supportive environment where everyone feels valued, empowered and able to thrive while contributing to our educational mission. Key responsibilities for the role include: Project planning and delivery Budget, procurement and contract management Stakeholder engagement and communication Compliance, health & safety and risk management Quality assurance and continuous improvement The successful candidate will: The successful candidate will be an experienced and highly organised project management professional with a proven track record of delivering capital, estates, construction or refurbishment projects within complex, multi-site environments. They will possess strong financial, stakeholder and contractor management skills, a sound understanding of health and safety and compliance requirements, and the ability to manage multiple priorities while delivering projects on time and within budget. A collaborative and credible leader, they will communicate effectively with both technical and non-technical audiences, build strong relationships across the Trust, and demonstrate a commitment to continuous improvement, excellence and creating safe, high-quality learning environments for students and staff. Key Application Dates: Advert Closes: 8am on 3rd September First Stage Interview Date: 8th September (Online) Second Stage Interview Date: 14th September (In person at Carshalton High School for Girls, SM5 2QX) Start Date: ASAP Safer recruitment: T he Girls Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. In order to meet this responsibility, we follow a rigorous selection process to discourage and screen out unsuitable applicants. As well as verification of identity, we ask all employees to undertake an enhanced DBS disclosure. In line with Keeping Children Safe in Education (KCSIE) guidance, we may also conduct an online search about any shortlisted candidates as part of our due diligence to identify any matters that might relate directly to our legal duty to meet safeguarding duties in accordance with Keeping Children Safe in Education (KCSIE) We welcome applications from all suitably qualified people and aim to employ a culturally diverse workforce, which reflects the nature of our communities, however please note that previous applicants need not apply. Safeguarding Statement Girls' Learning Trust are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. xrnqpay Girls' Learning Trust ensure that all our recruitment and selection practices reflect this commitment.

Monday to Friday (Apply online only) Mobile officer St Helier. The candidate must have a full UK drivers License and can drive a manual car. Location: South London / Surrey (Epsom & St Helier) - Must be able to travel to both locations! Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • The role of the mobile officer is to drive in-between sites at Epsom and St Helier., • Support either Epsom or St helier with incidents, • Deliver IDs and Access cards t, • The officer must a clear communicator and approachable., • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via two-way radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Full (Manual) driving licence, • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • Competitive pay rate., • Onsite training provided., • Perkbox. Hospital Security can be physically touch, mentally challenging and extremely rewarding

Sheltered Houisng Officer This is a temp to perm opportunity for the right candidate. Temp for 12 weeks initially. About the Role: We’re looking for a compassionate and proactive Sheltered housing officer to work at a retirment complex close to the Sutton area. In this rewarding role, you’ll deliver a person-centred service to older people , helping them live independently and safely within their communities. You’ll be responsible for the day-to-day running of the scheme, working collaboratively with colleagues to ensure a high-quality, responsive service. From managing health and safety to supporting social engagement, you’ll play a vital role in creating a safe, welcoming, and inclusive environment. Key Responsibilities: • Manage the day-to-day operations of the scheme, • Support residents with tenancy plans and scheme inductions, • Assess and manage risks including fire safety and health & safety, • Maintain accurate records and uphold scheme security, • Report and follow up on repairs, prioritising safety-related issues, • Facilitate social interaction and communal activities, • Assist in resident selection and allocation, • Maintain professional boundaries and ensure safeguarding protocols are followed What is on offer: • A positive, inclusive workplace where your voice matters, • Opportunities for professional development and career progression., • The chance to make a real impact in people’s lives every single day This role is being offered on a full-time basis working 36 hours per week. About the Candidate: You’ll be someone who thrives in a people-focused environment and is passionate about supporting older individuals to live independently. • Strong problem-solving and decision-making skills., • Experience supporting older or vulnerble people in a social housing setting., • Knowledge of welfare benefits and housing management. (Desirable), • Confidence working with statutory and voluntary agencies., • Experience in advocacy and partnership working. Please apply now for immediate consideration

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities • Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales., • Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards., • Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication., • Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed., • Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards., • Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre., • Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales., • Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays., • Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience., • Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism., • Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting., • Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: • Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills., • Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey., • Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction., • Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement., • Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach., • Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment., • Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping., • The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement., • The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity