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\n Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford) \n I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey. \n This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels. The company\n A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space. \n They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial. The role\n You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams. \n This is not a narrow product analytics role - it's holistic experimentation ownership across all channels. What you'll be doing\n\n • Own the experimentation roadmap and CRO strategy across the full customer journey\n, • Design and run A/B tests across email, website, and direct marketing channels\n, • Identify customer pain points and define optimisation opportunities\n, • Work with UX, engineering, and marketing teams to implement tests and improvements\n, • Analyse results and turn findings into scalable business improvements\n, • Build frameworks for testing, measurement, and continuous optimisation\n, • Drive a culture of data-driven experimentation across the business\nWhat you bringMust-haves\n\n, • Strong experience working in CRO / experimentation / optimisation roles\n, • Proven experience owning an experimentation roadmap (not just contributing)\n, • Hands-on experience running A/B and multivariate testing at scale\n, • Experience identifying customer journey pain points and driving improvements\n, • Strong stakeholder skills - able to work across marketing, product, and tech\n, • Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)\nStrongly preferred\n\n, • Experience in insurance, financial services, telecoms, or regulated industries\n, • Experience across multiple channels (email, website, direct marketing)\n, • Background in conversion rate optimisation or digital performance\n, • Experience in fast-paced, commercial environments (e.g. retail, travel, eCommerce)\nNot the right fit if:\n\n, • You're a pure product analyst who only occasionally runs tests\n, • You haven't owned end-to-end experimentation strategy\n, • Your experience is heavily skewed toward reporting, not testing\nWhat they're looking for\n\n, • 5-6+ years' experience\n, • A confident, independent operator - able to own this function end-to-end\n, • Strong commercial mindset and focus on measurable outcomes\n, • Someone who can translate testing into real business impact\nThe team\n\n, • Reports into Head of Marketing / Customer Experience\n, • Works alongside marketing, CRM, UX, and product teams\n, • Dedicated CX function already in place - this role adds deep experimentation capability\nWhy this role\n\n, • Full ownership of experimentation across an entire business\n, • Opportunity to shape a CRO capability from the ground up\n, • High visibility across senior stakeholders\n, • Work in a fast-growing, modern insurance business\n, • Flexible hybrid working (only 2 days per month in office)\nPackage\n\n, • Up to £60,000 salary\n, • Up to 20% discretionary bonus\nInterview process\n\n, • Stage 1: Intro conversation\n, • Stage 2: Technical + presentation (experimentation focus)\n, • Final stage: Leadership discussion\n\n If you're someone who has owned experimentation end-to-end and wants a role with genuine autonomy and impact, this is a great opportunity. \n

Footwear Designer We are looking for a creative and commercially aware Footwear Designer to join our womenswear footwear team. This is an exciting opportunity to work across multiple footwear categories, supporting the development of trend-led, fashion-forward collections for our customer. Key Responsibilities • Research and design seasonal womenswear footwear ranges across casual, occasion and trend-driven product categories., • Identify emerging trends, key silhouettes and new product opportunities, translating catwalk, street style, social media and cultural influences into commercially relevant designs., • Create inspiring mood boards, colour palettes and seasonal concept presentations to support range direction and product development., • Work closely with Buying and Merchandising teams to react to sales performance, customer insights and market trends, helping to shape balanced and commercially successful collections., • Develop detailed design packs and communicate clearly with suppliers and factories on product construction, materials, trims and finishes., • Source new fabrics, components and trims to ensure the range remains innovative, trend relevant and competitive within the market., • Build strong working relationships with suppliers and support the product development process from initial concept through to final sample approval., • Manage multiple projects simultaneously while adhering to the critical path, ensuring all deadlines are met and product is developed in line with key trading periods., • Support the wider design team with market research, competitor analysis and preparation for seasonal sign off meetings. Skills & Experience • Previous experience within footwear design, ideally within a fashion retail or womenswear brand environment., • Strong trend awareness with a commercial eye and understanding of the womenswear footwear market., • Proficient in Adobe Illustrator and Photoshop., • Excellent organisational skills with the ability to work at pace in a fast-moving environment., • Strong communication and collaboration skills when working cross-functionally with internal teams and external suppliers., • Passionate about fashion, product and emerging trends. Working Conditions • Office-based, • Full time - 40 hours per week, • Performance-driven environment with KPIs Benefits • Free lunch on Monday, • Free on-site parking, • Pension Scheme, • Health shield (health cash back scheme), • Benenden health (Private healthcare after 1 year Service), • 28 days annual leave, incl. Bank Holidays, • Birthday day off Ability to commute • Romford RM3 8UJ: reliably commute or plan to relocate before starting work (required)

Showroom Manager Essex Showroom Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to lead our Essex Showroom. As we continue to expand, we're looking for an enthusiastic, commercially minded individual with a passion for interiors and customer service to join our retail team. Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925) Working hours: Full-time, 37 hours per week with 2 days off Location: Essex, United Kingdom The Role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You'll lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability, design, and interiors. You'll manage the customer journey from initial enquiry through to aftercare, ensuring every client receives a premium service while helping drive showroom performance and sales. What You Will Be Doing: Leading, motivating, and supporting a small showroom sales team Welcoming customers into the showroom and building long-lasting client relationships Providing expert advice on product suitability, sizing, pricing, and interior design Preparing quotations, processing payments, arranging deliveries, and managing after-sales care Managing the showroom diary and online appointment bookings Maintaining accurate customer records and daily activity within the CRM system Resolving customer queries and finding effective solutions Ensuring the showroom is beautifully presented and reflects the Quorn Stone brand standards Driving sales performance while delivering an exceptional customer experience To Be A Successful Showroom Manager, You Will Need: Excellent customer service, organisation, and time management skills Confidence engaging with customers face-to-face and building rapport Strong written communication skills with the ability to write clear and professional emails A commercially minded approach with a proven track record of driving sales Exceptional attention to detail A proactive, hands-on attitude and the ability to thrive in a busy environment Strong interpersonal skills and a collaborative approach to teamwork The ability to use initiative and anticipate business needs Good working knowledge of Microsoft Office, particularly Excel, PowerPoint, and Word Desirable: A background in interiors, design, or a creative industry High-end retail experience Full UK driving licence Benefits We Offer: A friendly and welcoming team environment Competitive salary package with uncapped bonus potential Comprehensive training and development opportunities Employee Assistance Programme Competitive holiday allowance with the option to buy additional annual leave Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders Two paid volunteering days each year If you're passionate about interiors, enjoy creating exceptional customer experiences, and are looking to take the next step in your retail management career, we'd love to hear from you. At Quorn Stone, we're committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. Even if you don't meet every requirement, we encourage you to apply if you feel you'd be a great fit for our team. JBRP1_UKTJ