Trabajos regulatory manager en BelfastCrear alertas

Job DescriptionStart here. Grow here.At AECOM, we boast an impressive and expansive Water Team operating across the globe. With approximately 600 experts sitting in our UK and Ireland Offices, we are constantly evolving to remain at the forefront of innovation, and we’re on the lookout for talented, dedicated and passionate individuals to join us.Our dynamic and multidisciplinary Water Team are looking for a Principal Mechanical Engineer to join our Belfast office – whilst also taking advantage of work from home days through our hybrid approach. As part of our thriving business, you’ll take on rewarding multi-disciplinary projects from inception to delivery, creating innovative solutions that enhance the environment and improve communities.Projects will range from small rural sites to multi-million-pound schemes, covering both water and wastewater (Infrastructure and Non-Infrastructure), being delivered under the CRU’s fourth regulatory control (RC4) period 2025-2029. You’ll have the opportunity to contribute major frameworks, programmes, and projects as part of this investment including: Uisce Éireann Growth & Development Programme: Supporting our Tier 1 Contractor on a national programme of targeted investment to increase the capacity of water and wastewater infrastructure to enable social and economic growth and development, including the delivery of essential housing. Uisce Éireann Engineering Services Provider Framework: Delivering on Uisce Éireann’s 19-062 framework objectives by providing comprehensive engineering design services spanning project planning and appraisal, network and process modelling, and the detailed design of water and wastewater treatment plants, networks, and associated infrastructure to support the successful delivery of capital investment programmes. Here's what you'll do:Undertake the design and review of mechanical elements in wastewater and water infrastructure treatment projects, such as chemical dosing, pumping stations and sludge treatment units, from conception to handover.Prepare feasibility studies, outline design, detailed design and construction support.Produce P&IDs using Plant 3D, including Valve schedules, Equipment Schedules and Instrument Schedules.Produce and co-ordinate mechanical 3D models using Revit.Oversee mechanical plant selection including preparation of specifications, production of pump calculations, preparation of WIMES Data Sheets and lifting strategies, piping and plant layouts etc.Liaise and collaborate with our other discipline teams including process, electrical, structural and civils nationwide.Visit site to carry surveys and support of liaisons with clients, contractors & suppliers.Lead and contribute design review meeting such as HAZOPs, ALMs and Workshops.Act as Mechanical Lead on projects including WwTW, WTW and Infrastructure. Supporting the Project Manager and Design Leads to successfully deliver the Mechanical Scope to programme and budget.Assist the Project Manager to set realistic programmes and budgets for Mechanical projects.Be a Line manager for Mechanical Graduates, Engineers and Senior Engineers.AECOM’s digital strategy is driving the adoption of global digital solutions internally in our design process, to improve quality and consistency and streamline activities. You will help shape these digital offerings and use them on projects, including ACC, intelligent P&ID’s and AECOM’s own tools developed in-house, such as our pumping station generator.Let's not forget the perks! You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, technical practice networks, AECOM University, volunteering days and our flexible hybrid working model to ensure a work-life balance that suits your lifestyle.Join our team. If you're passionate about innovation and turning bold ideas into reality, we want to hear from you. We don't just deliver projects; we uplift communities and enhance lives. Why not give our AECOM Water page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry! QualificationsA degree (or equivalent) in Mechanical Engineering.Chartered (or near Chartered) Member of a relevant Professional Institution.Hands-on experience in delivering innovative solutions for water and wastewater engineering projects.A proven ability to deliver engineering designs, reports, drawings, technical specifications, and calculations with confidence and precision.Additional InformationAt AECOM, we value everyone's unique contributions and perspectives. We celebrate diversity, including neurodiversity, and believe it enriches our teams. We welcome applications from all backgrounds and abilities so, if you're an applicant with a disability that requires reasonable adjustment to complete the application process, please contact us at ReasonableAccommodations@aecom.comAt AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.About AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme.All your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: EngineeringExperience level: AssociateIndustry: Construction

Job ID: 1423380333Location: Belfast, GB, BT2 7DTJob Function: Other ConsultingEmployer: EY Global ServicesApply by: 2026-09-15Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager – Energy Transition – Technology Consulting - BelfastThe opportunityHere at EY, you’ll work with a team of amazing Industry Advisors who are always growing, learning, and adapting, in and out of the office. The energy sector, and more specifically Power & Utilities, are undergoing significant and complex change driven by EU and government mandates, as well as the societal need to decarbonize, decentralize, and democratize. Our teams are at the forefront of supporting key clients through this energy transition. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team. We are looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment and support energy clients through pivotal transformations. EY UK&I’s Energy Transition team services clients across the energy industry, specifically organizations and organizations across the power & utilities value chain. We are contracted by our clients to deliver digitization, modernization, and decarbonization pieces of work, and serve as transformation solution partners to key energy organizations in the United Kingdom, Republic of Ireland, and Northern Ireland. We also support power & utility clients in delivering BAU initiatives related to grid planning, operations, and markets. Our offerings span: market and technology design, engineering, technology implementation, data & analytics, strategy, policy, and customer engagement activities in spaces such as: generation, transmission & distribution, operations, markets, retail, and regulatory reporting.Your key responsibilitiesWe are currently growing the team. In addition to hiring for specific roles, we are looking for energy professionals with experience in any and all parts of the power & utility value chain. Specifically, we are looking for subject matter resources ready to transition their expertise to consult for key energy transition clients. If you are a candidate with expertise and experience in a subset of those listed within this posting, please consider applying for this position. Applicants will be reviewed on an ongoing basis and considered for various roles and levels of entry. Skills and attributes for successWe are looking for candidates who have experience working with energy and utility companies, across the value chain in technical, strategic, or technology roles. Focus areas we are looking to hire for include: Strategy & business development; Program management; Business architecture, planning, and implementation; Investment planning and economic valuation; and Energy market design. To qualify for the role;To qualify for the role, you must haveExperience working within a consulting firm, industry or government organisation within local, European & US marketsStrong analytical mindset with ability to synthesize complex information into actionable insightsA strong academic record including a third level degreeExperience operating in a fast paced, multi-vendor environmentPassion for the energy sector, with a strong interest in utility transformation and emerging technologiesExcellent written and verbal communication skills, with the ability to influence decision-making at the executive levelThe following will be an advantage;Experience in business development such as client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high‑value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologiesExperience analysing systems and procedures, process design and modelling, and creation of relevant documentationStrong project management and stakeholder engagement abilities, with experience managing multiple priorities in dynamic environmentsWhat we look forUtility strategy, vision, and communication development Lead and support strategic consulting engagements that drive digital transformation, innovation adoption, and business strategy execution for utilitiesCollaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating modelMonitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business modelsConduct research and analysis on utility innovation and market trends.Stay up to date with advancements and opportunities, including power sector AI applications, data-driven decision-making, and grid modernization, and their impact on existing business structures.Translate strategy into action by supporting execution roadmaps and capability-building initiativesCraft strategic roadmaps and transformation plans, delivering high-quality insights that guide utility executives through complex challengesDesign and facilitate engaging client workshops and stakeholder meetings to drive alignment and decision-making.Engage and develop reporting, and communications for various stakeholders including: regulators, aggregators, customers, developers, and vendorsEnergy solution implementation & delivery Stand-up transformational programs defining scope, cost, schedule, and resource requirements across the areas of people, process, technology, and dataIdentify and implement service delivery improvements to progress quality of service provided and process efficiencyLead workstream design, planning, and delivery for energy technology and business solutions Identify and resolve issues and risks that affect scope, quality, cost, schedule, and resourcesDevelop and deliver status reports and stakeholder communications for various audiences within the power & utilities space Lead quality assurance for service delivery maintaining standard of high qualityDevelop project and product delivery and servicing plans that realize utility roadmap and objectives Utility technical and business work and operations Develop and deliver energy system planning projects Architect technical solutionsAnalyse and prioritize technology and product portfoliosPerform analyses including: Power flow, cost-benefit, and modelling Lead and deliver network modelling activities Design market programs Technical competency with:Advanced Distribution Management Systems (ADMS)Distributed Energy Resource management Systems (DERMS)Market Management Systems (MMS)Joint Transmission-Distribution operationsEnergy system flexibilityDistribution Automation (DA)Perform grid analyses such as short circuit, hosting capacity, feeder load management, and timeseries power flow utilizing distribution management software including but not limited to: Siemens, Schneider, GE, Oracle, OSI, and Hitachi solutions Data & Advanced Analytics Identify, extract, and process grid model, metering, energy pricing, weather, and other data from various sources and perform data manipulation to facilitate required studies and analysis. Assess, prepare, cleanse, migrate and provide the data as part of systems implementation projects Design, plan, and execute data migration from and across client systems Model and forecast future energy scenarios using client specific data, industry forecasts, and other benchmark models Enhance analysis to translate to insights using advanced data processing functionality including machine learning and/or AI applications. Validate data and results to identify required data quality enhancements Design data preparation initiatives tied to transformation projects at utilities, identifying potential challenges and mitigations Report on progress of large scale data initiatives to business leadership and identify data quality metrics supporting overall utility data strategy initiatives Energy transition service line operations: Develop go to market materials and case studies for the Energy Transition service offering. Present go to market materials and case studies during client facing workshopsDevelop customized proposals for global Power & Utilities clients matching client objectives with the appropriate scope, schedule, cost, and resourcing to be delivered Evaluate and prioritize pursuit opportunities with financial, contractual, legal, cultural, and resourcing considerationsDevelop thought leadership articles and present at industry events on Energy Transition topics bringing credibility and awareness to EY’s Energy Transition service offeringWhat we offer· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.Apply now.Please note;Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters!EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Position Title: R&D Manager \n Reports To: Chief Operating Officer \n Employment Type: Permanent, Full-time \n \n About the Company \n \n Our client is an innovative biotechnology company developing advanced drug delivery technologies, with a strong focus on sustained-release therapeutics. Their work combines cutting-edge biomaterials science with pharmaceutical development to improve treatment outcomes and patient experience. \n \n Position Summary \n \n Reporting to the Chief Operating Officer (COO), the R&D Manager is responsible for the planning, delivery, and oversight of our client's Research and Development activities. The role provides scientific, technical, and people leadership to Project Teams and Technology R&D Teams, ensuring R&D programs are delivered efficiently, on time, and in compliance with our client's quality systems and regulatory requirements. \n \n The R&D Manager leads R&D staff, oversees laboratory operations and resources, and drives continuous improvement across R&D processes. They will act as Program Lead for Molecule Projects and/or Technology R&D Programs and will play a key role in the continued growth and development of our client's R&D function. \n \n Essential Duties and Responsibilities \n \n\n • Report directly to the COO and provide regular updates on R&D performance and project status\n, • Line manage Senior Scientists, Scientists, and other R&D personnel\n, • Plan, prioritise, and deliver R&D projects and programs in line with business objectives\n, • Provide scientific and technical oversight of experimental design, data quality, interpretation, and reporting\n, • Identify and remove technical and operational bottlenecks while proactively managing project risks\n, • Ensure all R&D activities comply with ISO 9001 and other applicable quality and regulatory standards\n, • Contribute to and implement best practices to improve quality, efficiency, and effectiveness across the R&D function\n, • Review and approve technical reports, presentations, and publications\n, • Foster collaboration, knowledge sharing, and professional development within the R&D team\n\n \n Required Qualifications \n \n\n • PhD in Biology, Chemistry, or a related scientific discipline, or an MSc with significant relevant industry experience\n, • Experience working within the biotechnology industry\n, • Demonstrated success leading R&D projects and managing scientific teams\n, • Strong expertise in analytical techniques, including SEC-HPLC, SEM, Micro-BCA, Microscopy, IEC-HPLC, ELISA, and SDS-PAGE\n, • Experience in formulation and drug delivery\n, • Strong problem-solving, data analysis, and decision-making capabilities\n, • Excellent written and verbal communication skills\n\n \n Preferred Qualifications \n \n\n • Experience with biologics and/or polymer development\n, • Experience working within ISO 9001, ISO 13485, and/or cGMP regulated environments\n

\n Senior Manager - Payments Regulatory Consulting\n Expertise: Regulatory Advice, FCA Authorisations, Payments & E-Money \n Location: Belfast or London, hybrid working THE ROLE\n A leading specialist financial services consultancy is continuing to grow its Payments practice and is looking to appoint an experienced Senior Manager - Payments Regulatory Consulting. \n This is an excellent opportunity for a senior regulatory professional to join a specialist team advising some of the UK's most innovative and fast-growing financial services businesses. \n You will work with payment institutions, electronic money institutions, banks, challenger banks and other regulated financial services businesses, providing practical and commercially focused regulatory advice. \n A key focus of the role will be supporting clients through the FCA authorisation process, from initial regulatory assessment and application preparation through to engagement with the FCA and successful authorisation. \n Alongside authorisation work, you will advise established regulated businesses on their ongoing regulatory obligations, governance, compliance frameworks and wider regulatory strategy. \n The successful candidate will take ownership of senior client relationships, lead complex engagements and play an important role in the continued growth and development of the Payments practice. WHAT YOU WILL DO\n \n • Lead a portfolio of advisory and retainer clients, ensuring the delivery of high-quality, timely and commercially focused regulatory advice.\n, • Lead and advise clients through the FCA authorisation process, including regulatory readiness assessments, application preparation and engagement with the FCA.\n, • Provide pragmatic regulatory advice to payment institutions, EMIs, banks and other regulated financial services businesses.\n, • Review and challenge clients' governance, systems and controls against regulatory expectations and industry best practice.\n, • Support clients in responding to FCA requirements, queries and regulatory engagement.\n, • Lead complex regulatory projects, overseeing delivery, quality, timelines and client outcomes.\n, • Develop trusted relationships with senior client stakeholders and become a credible long-term regulatory adviser.\n, • Identify opportunities to develop existing client relationships and generate new business.\n, • Contribute to proposals, tenders and wider business development activity.\n, • Represent the consultancy at relevant industry events, conferences and networking opportunities.\n, • Contribute to thought leadership through industry insight, presentations, articles and other content.\n, • Lead, coach and develop junior colleagues, providing technical guidance, mentoring and feedback.\n, • Contribute to the continued development of the Payments proposition and wider regulatory advisory offering.\n, • Maintain strong knowledge of developments across UK payments regulation, FCA expectations, legislation and industry best practice.\n WHAT'S IN IT FOR YOU?\n \n, • Join a highly regarded specialist consultancy with a strong reputation across financial services regulation and payments.\n, • Work with innovative and fast-growing businesses across the UK payments and financial services market.\n, • Gain exposure to complex and high-value regulatory projects, including FCA authorisations.\n, • Build senior-level client relationships and develop your own commercial profile.\n, • Play a key role in the continued growth of an established Payments practice.\n, • Work alongside experienced regulatory specialists with deep sector expertise.\n, • Develop your leadership, consulting and business development capabilities.\n, • Benefit from a flexible hybrid working environment, with the opportunity to work from Belfast or London.\n, • Access a strong benefits package and dedicated learning and development support.\n, • Enjoy a collaborative culture with a genuine focus on professional development and work-life balance.\n REQUIREMENTS\n \n, • 7+ years' experience advising on financial services regulatory compliance, with strong experience across the payments and/or e-money regulatory landscape.\n, • Proven experience advising payment institutions, EMIs, banks or similar FCA-regulated businesses.\n, • Strong practical experience supporting clients through FCA authorisation and licensing processes.\n, • Strong understanding of the FCA regulatory framework and expectations applicable to payments and e-money businesses.\n, • Proven ability to provide pragmatic, commercially focused solutions to complex regulatory issues.\n, • Strong client management skills, with experience influencing and advising senior stakeholders.\n, • Demonstrable experience leading complex regulatory projects and client engagements.\n, • Evidence of business development activity and developing client relationships.\n, • Excellent written and verbal communication skills, with the ability to make complex regulatory requirements clear and approachable.\n, • Experience managing, coaching or developing junior colleagues.\n, • Strong commercial awareness, personal drive and motivation.\n DESIRABLE\n \n, • Experience within a specialist financial services regulatory consultancy, Big 4 or professional services regulatory team.\n, • Financial services regulatory legal experience.\n, • Experience managing retainer-style client relationships and providing ongoing regulatory advice.\n, • An established network across the UK payments, e-money or wider financial services regulatory market.\n, • Relevant professional qualifications such as ACAMS, ICA or CISI.\n WHO THIS ROLE COULD SUIT\n This role could be particularly well suited to an experienced regulatory consultant currently working within a specialist regulatory consultancy or professional services firm. \n It could also appeal to a financial services regulatory lawyer who is looking to move away from private practice and build a career within a specialist consulting environment, offering strong client exposure, faster progression and improved work-life balance. \n The role is open to candidates across the UK, recognising that the strongest talent within this specialist area may not currently be based in Belfast. \n #J-18808-Ljbffr

Trade Surveillance Analyst \n \n We are seeking a detail-oriented and analytical Trade Surveillance Analyst to join a growing compliance and financial crime team. This role plays a critical part in maintaining market integrity by monitoring trading activity, identifying potential market abuse, and supporting regulatory compliance across multiple asset classes. \n \n The successful candidate will work closely with Compliance, Risk, Front Office, and Technology teams to investigate alerts, conduct data analysis, and help strengthen the firm's surveillance framework in line with UK regulatory expectations. \n \n This is an excellent opportunity for an individual who enjoys working with complex datasets, investigating unusual trading behaviour, and contributing to a strong culture of compliance and ethical trading. \n \n Key Responsibilities \n\n • Review and investigate trade surveillance alerts generated through automated monitoring systems.\n, • Analyse trading activity to identify potential instances of market abuse, including insider dealing, market manipulation, spoofing, layering, and other suspicious behaviours.\n, • Escalate findings and support the preparation of regulatory reports where required.\n, • Conduct detailed investigations using trading, communications, and market data.\n, • Maintain accurate and comprehensive records of surveillance reviews and case management activities.\n, • Support the ongoing development, calibration, and enhancement of surveillance scenarios and monitoring methodologies.\n, • Produce management information, trend analysis, and regulatory reporting metrics.\n, • Partner with Compliance, Risk, Legal, and Front Office stakeholders to resolve investigations and strengthen controls.\n, • Assist with regulatory examinations, internal audits, and compliance reviews.\n, • Contribute to policy updates, procedural improvements, and employee awareness initiatives relating to market conduct and surveillance.\n\n \n Skills & Experience \n \n Essential \n\n • Previous experience within Trade Surveillance, Market Surveillance, Compliance Monitoring, Market Conduct, Financial Crime, or a related regulatory function.\n, • Understanding of UK financial services regulations and market abuse frameworks.\n, • Ability to investigate and interpret complex trading patterns and transactional data.\n, • Strong analytical and problem-solving capabilities.\n, • Excellent written and verbal communication skills.\n, • High attention to detail with the ability to manage multiple investigations simultaneously.\n, • Proficiency in Microsoft Excel and data analysis techniques.\n\n \n Desirable \n\n • Experience with trade surveillance platforms such as Nasdaq SMARTS, NICE Actimize, Behavox, SteelEye, TradingHub, or similar solutions.\n, • Knowledge of equities, fixed income, commodities, FX, derivatives, or digital assets.\n, • Experience within an investment bank, broker-dealer, asset manager, exchange, fintech, or regulatory environment.\n, • Familiarity with FCA regulations and UK Market Abuse Regulation (UK MAR).\n, • Relevant professional qualifications such as ICA, CISI, ACAMS, or equivalent.\n\n \n Trade Surveillance Analyst \n

SHEQ Advisor (Non-Hazardous Waste)Location: Carryduff, Northern IrelandHours: Full Time, 45 Hours per Week Monday to Friday 7:30am - 4:30pmAbout the RoleWe are seeking a proactive and driven SHEQ Advisor to support our Non-Hazardous Waste operations across Northern Ireland. This is an excellent opportunity for an experienced health, safety, environmental and quality professional to play a key role in ensuring compliance, driving continuous improvement and promoting a positive safety culture across multiple operational sites.Working closely with the SHEQ Manager, you will support the development and implementation of effective SHEQ systems, processes and procedures, ensuring compliance with relevant legislation, industry standards and ISO accreditations. You will work closely with operational teams, providing guidance and practical support to maintain high standards of safety, quality and environmental performance.Key ResponsibilitiesAttend and actively participate in weekly SHEQ huddles, tracking actions and driving improvements.Conduct regular site inspections across operational depots and facilities, monitoring compliance with health, safety, environmental and quality requirements.Identify, report and follow up on non-conformances, hazards and improvement opportunities.Monitor and audit internal and external inspections, statutory testing programmes and equipment compliance.Maintain structured SHEQ documentation and filing systems.Plan, coordinate and support internal and external audits, inspections and accreditation activities.Conduct internal audits against relevant ISO standards and ensure corrective actions are implemented.Maintain compliance and inspection readiness matrices across assigned sites.Monitor SHEQ KPIs and support performance reporting.Assist with incident, accident and near miss investigations, including root cause analysis and corrective actions.Develop and deliver toolbox talks, safety briefings and safety communications.Support the review and continuous improvement of SHEQ policies, procedures and management systems.Assist management teams with the development and review of risk assessments and safe systems of work.Support contractor approval processes, contractor audits and performance reviews.Manage PPE requirements, inspections and associated compliance activities, including RPE and face fit testing.Coordinate SHEQ training requirements and deliver training where required.Participate in external inspections and liaise with regulatory bodies, auditors and client representatives.Promote employee consultation and engagement on SHEQ matters.Carry out additional SHEQ duties as required to support operational and business needs.Candidate RequirementsEssentialNEBOSH General Certificate or IOSH Managing Safely (with a willingness to achieve NEBOSH General Certificate within the first year).Experience within an operational health and safety role.Experience completing risk assessments and developing procedural documentation.Knowledge of incident investigation techniques and root cause analysis.Good understanding of current health, safety and environmental legislation.Practical auditing and inspection experience.Experience delivering training to employees at all levels.Excellent verbal and written communication skills.Strong organisational and planning skills with the ability to manage multiple priorities.Analytical and solution-focused approach.Strong IT skills, including Microsoft Word, Excel and Teams.Full UK Driving Licence and willingness to travel regularly between sites.DesirableInternal Auditor qualification.Experience working within the waste sector.Experience from manufacturing, construction, oil & gas, fuel or similar operational environments.Knowledge of ISO 9001, ISO 14001 and ISO 45001 management systems.Strong stakeholder management and conflict resolution skills.Working EnvironmentFull-time role based in Carryduff.Regular travel to operational facilities in Carryduff and Downpatrick.45 hours per week, Monday to Friday.Regular exposure to industrial environments, including noise, dust and heavy machinery.Personal Protective Equipment (PPE) will be provided.What's on OfferCompetitive salary.Generous holiday entitlement.Company pension scheme.Enhanced family-friendly policies.24/7 Employee Assistance Programme (EAP).Employee life insurance.Lifestyle and leisure discounts.Bike to Work scheme.Free on-site parking.Holiday Purchase Scheme.Ongoing training, support and career development opportunities.Apply NowThis is an excellent opportunity for a SHEQ professional looking to make a real impact within a growing and dynamic operation. If you are passionate about health, safety, environmental and quality excellence and are looking for your next challenge, we would love to hear from you. #NIT1If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. Are you the right applicant for this opportunity Find out by reading through the role overview below. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

We have an exciting opportunity for a Senior Administrator to join our Risk Operations team , based in A&O Shearman's Belfast Office, on a 6-month fixed term contract. Make sure to apply with all the requested information, as laid out in the job overview below. Risk team – Belfast The Risk Operations Senior Administrator supports the efficient operation of the Risk Operations Team/ Risk Function by delivering high-quality administrative, project, and analytical support to Risk leadership. The role coordinates key project-related activities, maintains risk data and reporting, and acts as a central point of contact for risk-related queries, contributing to effective stakeholder engagement and a strong risk culture. It also supports the delivery of strategic risk initiatives, the maintenance of risk systems and training materials, and the administrative oversight of the firm's global background screening programme, ensuring alignment with policies, regulatory requirements, and operational priorities. What you will do Risk Operations/Function Administration Support Support to the Global Head of Risk Operations: Provide comprehensive administrative and organisational support to the Global Head of Risk Operations, including the planning and coordination of ad hoc meetings and events (e.g. risk off-sites, discovery sessions, and training initiatives). Deliver broader administrative assistance as required to support effective function leadership. Risk Operations Leadership Support: Assist the Risk Operations Leadership team with the coordination of team activities and day-to-day administrative processes. Responsibilities include preparing and documenting minutes from stakeholder and client meetings, supporting team workflows, managing shared mailboxes, and maintaining trackers, reports, and internal documentation. Strategic Risk Project Support: Support the delivery of key strategic risk projects by scheduling and attending project meetings, producing accurate minutes and file notes, tracking project milestones, dependences and deadlines, and tracking actions through to completion. Maintain project trackers to monitor progress, outcomes, and key risks or challenges including preparation of project status reports for senior stakeholders. Support the rollout of new processes and procedures where they apply internally to the Risk Function/Operations. Risk Function Communications Plan Support: Support the development and delivery of the Risk Function communications strategy. This includes maintaining intranet content and distribution lists, ensuring the accuracy of the organisational structure chart, and contributing to the preparation of regular Risk Function communications (e.g. newsletters and updates). Risk Function Finance Support: Provide administrative support to the Risk Operations Manager in the preparation of annual budgets and the ongoing monitoring and review of monthly Risk Function financials. Flexible Support: Demonstrate adaptability and proactivity by undertaking additional responsibilities and providing support across the Risk Function as required. Risk Management Support Risk Management: Support the Risk Operations Senior Manager and Managers in promoting a strong risk management culture across the firm. Act as a primary point of contact for general risk-related queries from global offices and teams, providing timely and consistent guidance. Stakeholder Management: Build and maintain effective working relationships with the business, key stakeholders, and relevant third parties to support the delivery of Risk Function objectives. Global Risk Register (GRR): Manage the GRR shared mailbox, ensuring timely responses to system notifications and escalating matters to Risk Operations Leadership where appropriate. Provide technical support and guidance to users on effective utilisation of the GRR platform to support risk management activities. Analysis and Reporting: Collate and analyse risk data to identify trends, themes, and emerging issues. Prepare and present clear, actionable insights to Risk Operations Leadership to inform decision-making. Training Materials: Maintain and update training materials and guidance documentation used across the firm to support risk management practices, ensuring all content remains accurate and compliant with firm policies. Background Checks Support Background Checks Subject Matter Expertise (SME): Act as the first point of contact for risk-related background screening queries from global offices and Global HR. Track and manage queries, escalating where necessary, and support the provision of guidance to leadership on the firm's global screening compliance programme. Project support: Support background screening and risk-related projects by scheduling and attending meetings, undertaking research, and producing accurate minutes, with a particular focus on compliance with employment screening requirements globally. Supplier Oversight: Engage regularly with the firm's background screening supplier to ensure contractual obligations are met. Support the maintenance of Statements of Work (SOWs) and related documentation to ensure continued alignment with the firm's Global Background Checks Policy. Administration Support: Provide administrative support across background screening activities, including the preparation of communications, presentations, and training materials. Ensure all documentation is maintained in accordance with firm policies and standards. What you will have Strong analytical skills, attention to detail, quality and accuracy are essential. Strong MS application skills, particularly Excel, PowerPoint and Power Platforms. Excellent organisational skills, with the ability to juggle multiple demands and effectively prioritise tasks. Work collaboratively as part of a team, supporting colleagues and building successful working relationships. Maintain the highest standards of professionalism, confidentiality, and attention to detail in all aspects of the role. Communicate effectively, written and verbal, with internal and external stakeholders across global offices. Display a positive attitude, adaptability to change, and a commitment to personal and professional development. Take ownership of tasks, demonstrate initiative, and ensure the delivery of high-quality, accurate work. Previous experience within a risk, banking, legal or professional services environment is desirable but not essential. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. xohmjla We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

Facilities Maintenance TechnicianLocation: BelfastSalary: £40,000 per annumWorking Hours: Monday to Friday, 8:00am to 4:30pmAdditional Requirement: Participation in an occasional on-call weekend rota.SummaryReporting to the Facilities Manager, the Facilities Maintenance Technician will be responsible for ensuring the safe, efficient, and effective operation of building services, plant equipment, and facilities infrastructure across the site. The successful candidate will support both planned preventative and reactive maintenance activities while ensuring compliance with health, safety, and regulatory standards.Key Duties and ResponsibilitiesEnsure all heating plant and associated equipment are operated, monitored, maintained, and adjusted as required.Provide electrical and mechanical fault diagnosis, troubleshooting, and repair.Ensure all Material Handling Equipment (MHE) faults are logged, tracked, and resolved in a timely manner.Maintain all operational switch rooms and plant rooms to the required standards.Support the site's water management maintenance programme.Assist with the maintenance and servicing of all Heating, Ventilation and Air Conditioning (HVAC) systems.Support the maintenance and repair of site access control systems.Competently use power tools to undertake fitting, plumbing, and minor joinery work as required.Carry out general facilities maintenance, including: Repair and maintenance of site fixtures and fittings.Unblocking sinks and drains.Repairing or replacing taps, toilets, and waste pipes.Complete all Planned Preventative Maintenance (PPM) activities within prescribed timescales.Complete daily, weekly, and monthly inspections and checklists using the CMMS system.Plan, monitor, and close maintenance works and fault reports raised through the CMMS system.Maintain accurate records of maintenance activities to support compliance with regulatory requirements and external inspections, including HSE and insurance audits.Assist with and supervise external contractors and service providers when required.Provide facilities maintenance support to other Sysco Northern Ireland sites as needed.Participate in the out-of-hours callout rota, including occasional weekend support.Build and maintain positive working relationships with colleagues and stakeholders across all departments.Respond effectively to emergency incidents and provide appropriate support as situations arise.Skills, Experience and QualificationsEssential RequirementsRelevant trade qualification in Mechanical, Electrical, Automotive, or a related engineering discipline.Minimum of three years' post-apprenticeship experience in a similar maintenance role within a regulated manufacturing, industrial, logistics, or distribution environment.Proven experience in both mechanical and electrical maintenance.Strong understanding of Quality, Health, Safety and Environmental (QHSE) standards.Experience of Planned Preventative Maintenance (PPM) programmes.Familiarity with HVAC systems and Material Handling Equipment (MHE).Strong fault-finding, diagnostic, and problem-solving skills.Flexible approach to working hours, including participation in an on-call rota and occasional travel to other sites.Full, valid driving licence.Core CompetenciesCustomer FocusActs as a role model in delivering exceptional service to internal and external customers. Takes time to understand stakeholder needs and delivers solutions that add value.Flexibility and AdaptabilityDemonstrates resilience and adaptability within a changing environment, supporting change initiatives and continuous improvement.Building Effective RelationshipsDevelops and maintains strong working relationships across departments and functions. Collaborates effectively and contributes positively as part of a team.Communication and ListeningCommunicates clearly and professionally with colleagues, contractors, and stakeholders at all levels. Demonstrates excellent written, verbal, and listening skills to achieve positive outcomes.What We OfferCompetitive salary of £40,000 per annumMonday to Friday working pattern, 8:00am to 4:30pmCompany pension schemeOpportunities for training and professional developmentSupportive team environmentOpportunity to work across multiple sites within a leading organisationAdditional InformationThe duties and responsibilities outlined in this job description are not exhaustive and may be amended from time to time to meet the evolving needs of the business.#NIT1If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. Are you the right applicant for this opportunity Find out by reading through the role overview below. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

Brook Street Recruitment is working with our client in Belfast city centre to recruit a new full time and permanent experienced Insurance Account HandlerAs an Insurance Account Manager in the Belfast office, you will take ownership of a dedicated portfolio of commercial clients. The role will involve Account management, client retention and portfolio growth, deliver expert insurance advice and build trusted, long-term relationships.You will be fully supported in this location by an established local team.Key ResponsibilitiesRisk Placement : Placing all variations of complex commercial risks securely into the insurance market.Strategic Advisory : Providing prompt, expert insurance advice tailored specifically to client needs.Market Liaison : Partnering and negotiating effectively with insurer partners.Portfolio Servicing : Maintaining top-tier customer service levels by processing Mid-Term Adjustments (MTAs) and managing day-to-day customer queries.File Management : Executing robust file and case management to ensure accurate, timely, and fully completed client files.Compliance & Privacy : Strictly maintaining client confidentiality and adhering to company policies and regulatory frameworkRequirementsProven InsuranceExperience: Extensive account handling background specifically within the corporate or commercial insurance sector.Technical Proficiency: Demonstrated experience resolving technical insurance issues across various risk sizes and complexities.Communication Skills: Excellent interpersonal, written, and verbal communication skills across all corporate and client levels.Industry Credentials: Fully CII qualified or actively working toward your exams is typically required for this levelRole is working on a Monday to Friday basis - the role can be hybrid after training / probationSalary will depend on background - please send CV to Colleen Farquharson via the apply linkBrook Street NMR is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. Are you the right applicant for this opportunity Find out by reading through the role overview below. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. xohmjla NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

Working with Independence Senior Associate and GDS to ensure all engagement partners globally respond to quarterly request for independence confirmations in a timely manner / act as point of escalationPACE support – Supporting engagement teams with PACE questionnaire responsesMonitor press and ind

Basic informationLocationBelfast, Bristol, Edinburgh, Glasgow, London, Manchester, NewcastleBusiness LineTechnology & TransformationJob TypePermanent / FTCDate published03-Aug-2026Req #24357Job descriptionConnect to your IndustryDeloitte's Engineering practice is at the forefront of transforming businesses by bringing together cutting-edge tech programme delivery, quality assurance, and testing expertise. We empower clients to modernise their core business through our deep capabilities in application and infrastructure engineering, cloud strategy, transformation, and migration. Practitioners within this team continuously advance their expertise to deliver robust, innovative solutions, from initial strategy to implementation and optimisation.Within our Engineering practice, the Quality Engineering team plays a pivotal role, standing at the forefront of ensuring the reliability and performance of technology systems. They drive innovative, end-to-end quality assurance and testing solutions, leveraging continuous test automation, performance engineering, and advanced testing methodologies to accelerate secure delivery, minimise defects, and enhance the overall quality of IT solutions.Deloitte’s Consumer and Energy, Resources & Industrials (ER&I) practices are actively engaged across these industries to support delivering a wide range of operational, technical, and regulatory solutions designed to help clients create a competitive advantage and achieve their growth ambitions. Our practice works closely with leading organisations in sectors such as Retail, Consumer Products, Manufacturing, Utilities, and Oil & Gas to solve large complex problems, with a particular emphasis on optimising and transforming core business processes, often leveraging SAP technologies.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity We are seeking a talented Associate Director to lead Quality Engineering and testing solutions for leading Consumer and ER&I clients, with a strong specialisation in SAP environments. You will shape test strategy across traditional and agile programmes, focusing on complex SAP implementations and transformations. You will also build senior client relationships and strengthen leadership capability. Responsibilities include:Lead delivery programmes by defining modern Quality Engineering strategies, test architectures, and assurance frameworks, specifically tailored for SAP landscapes. Work closely with multi-capability teams and senior business and IT stakeholders to deliver high-quality QE outcomes on time.Collaborate with our Consumer & ER&I leadership teams, proposition owners and QE to develop and implement ‘Go to market’ propositions to attract new clients, with a focus on SAP-centric solutions.Shape client Quality Engineering strategies, roadmaps, and transformation programmes across the Consumer and ER&I sectors, with deep expertise in SAP. Build strong relationships with senior stakeholders and guide investment in the right QE tools and methods for SAP environments.Help develop Deloitte’s QE propositions for the Consumer and ER&I market through pre-sales, bids, and client presentations, emphasising SAP quality assurance. Support practice growth and contribute to a diverse and inclusive culture.Strengthen Deloitte’s QE capability by coaching junior team members and helping define and implement QE accelerators and standards, particularly for SAP testing.Connect to your skills and professional experience The following are the core skills and experience required to be successful in this role:Deep Consumer or ER&I industry expertise gained in complex client-facing environments, ideally with significant exposure to SAP S/4HANA, SAP ECC, or other core SAP modules (e.g., SAP Retail, SAP Utilities, SAP EWM, SAP PP, SAP SD, SAP MM, SAP FICO).Proven leadership experience providing strategic direction and technical oversight for complex Quality Engineering programmes, specifically within SAP implementation and transformation projects.Strong experience defining QE strategies across functional, automation, performance, security, data, and non-functional testing within Consumer and ER&I sectors, with a strong focus on SAP environments.Exceptional communication, presentation, business writing and professional skills, including being able to bridge both technical (especially SAP) and business stakeholders.Extensive client-facing consulting experience, advising organisations on Quality Engineering challenges, opportunities, and transformation priorities within SAP landscapes.Proven ability to build, mentor, and lead high-performing Quality Engineering teams and foster a culture of excellence and continuous improvement, particularly in SAP testing methodologies.The following will be desirable skills:A proven track record in a top-tier consultancy.Exposure to additional SAP platforms and related technologies such as SAP Ariba, SAP SuccessFactors, SAP Concur, SAP BW/4HANA, SAP CPI, SAP BTP, or other industry-specific SAP solutions.Extensive experience with SAP testing tools (e.g., SAP Solution Manager, Tricentis Tosca for SAP, Worksoft Certify).Ability to oversee the design and implementation of the test automation frameworks specifically for SAP applications.Relevant certifications e.g. ISTQB Advanced Test Manager, SAFe Agilist, or SAP certifications.Experience in administering a test management tool (e.g., Xray for Jira, Zephyr) in an SAP context.Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Engineering, AI and DataWe lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Consulting"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Consulting“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, ConsultingOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return-to-work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAENGAI BAENGG LOCOFFICE

We are seeking an experienced Customer Success Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies, including IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and related interoperability platforms. This role is responsible for ensuring the overall success of complex, mission-critical environments that support clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.As the primary point of accountability, you will own the end-to-end managed services client experience — from onboarding through steady-state operations, renewal, and growth. You will operate at the executive level, building trusted relationships with CIOs, CMIOs, and operational leaders while coordinating cross-functional teams across delivery, engineering, cloud, and support organizations. Your focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part in maintaining the stability and performance of platforms that directly impact patient care, data interoperability, and business continuity.Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.Key ResponsibilitiesOwn the full managed services lifecycle for healthcare clients using InterSystems platforms: onboarding, adoption, optimization, steady-state operations, renewal, and expansionEnsure successful transition from implementation or sales to operational support with clear scope, service definitions, and readiness criteriaEstablish governance structures tailored to healthcare organizations, including operational reviews, executive business reviews, and regulatory reporting requirementsMaintain documented success plans aligned to clinical, operational, and interoperability objectivesLead complex discussions including service performance, scope changes, incident impacts, and contract alignmentOwn financial performance of healthcare managed services engagementsMonitor service consumption relative to contract scope and platform usageIdentify opportunities for optimization, expansion, and renewal across InterSystems solutionsPartner with Sales on account strategy and long-term growthEnsure services remain aligned to contracted scope while supporting healthcare operationsCoordinate with Managed Services teams supporting InterSystems environments (cloud, database, interoperability engines, infrastructure, security)Ensure service delivery meets SLAs for highly available clinical systemsPartner with Product/Engineering teams on escalations, upgrades, patches, and roadmap alignmentOversee incident management for mission-critical healthcare applicationsEscalate systemic risks affecting availability, performance, or data integrityMonitor client health metrics, adoption indicators, and satisfaction levelsLead executive communications following major incidents or outages impacting clinical workflowsDrive continuous improvement of onboarding, operational processes, and service delivery modelsCapture feedback to inform product evolution and service enhancementsMaintain comprehensive engagement documentation and governance artifactsEnsure compliance with healthcare regulations and data protection requirements (e.g., HIPAA)Identify operational, security, or commercial risks early and drive mitigation plansQualifications7+ years of experience in enterprise client-facing roles (Managed Services, SaaS, Healthcare IT, Consulting, or Cloud operations)Demonstrated experience supporting InterSystems healthcare platforms (IRIS for Health, HealthShare, IntelliCare, and/or TrakCare)Experience managing executive relationships within healthcare organizationsStrong financial acumen with the ability to manage service marginsExperience coordinating cross-functional teams across Product, Eng, Ops, and Clinical stakeholdersExperience with healthcare interoperability standards (HL7 v2, FHIR, CDA, DICOM)Background supporting EHR ecosystems and clinical systemsExperience in regulated environments with HIPAA or equivalent compliance requirementsFamiliarity with cloud-hosted healthcare platforms and hybrid infrastructureITIL or similar service management framework certificationExperience with subscription-based or managed services commercial modelsBachelor’s or Master’s degree in Computer Science, Engineering or related technical fieldAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.AI DisclaimerInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

This is more than an Airfreight Manager role... it's an opportunity to build something of your own. As the first dedicated leader of a newly developing airfreight function, you'll have the autonomy to shape the operation, win new business and drive its commercial growth within an established logistics group. Location: County Antrim - Based onsite this role is commutable from Ballymena, Antrim, Newtownabbey, Ballyclare, Ballynure, Crumlin, Carrickfergus, Lame, Lisburn, Belfast and surrounding areas. A competitive salary is on offer alongside great benefits which include: 33 days' annual leave (28 plus BH) , Health Cash Plan, EAP, ongoing development opportunities , company events, wellbeing initiatives and free on-site parking! What will you be doing as the new Airfreight Manager ? Developing the airfreight function, identifying new business opportunities and strengthening relationships with existing customers. Overseeing the day-to-day airfreight operation, introducing effective SOPs, monitoring performance and driving high standards of service. Working closely with the customs and trade compliance team to ensure all shipments meet IATA, Dangerous Goods and international regulatory requirements. Leading, motivating and developing the airfreight team, building a culture focused on accountability, collaboration and continuous improvement. Managing budgets, costs and profitability, while negotiating competitive rates with carriers and suppliers. What you'll need: Proven experience in airfreight operations or management, with strong international freight forwarding knowledge. Current IATA certification and a valid Dangerous Goods certification. Demonstrable business development and customer relationship management experience. Strong leadership, management experience and commercial awareness. Knowledge of customs, trade compliance or multi-modal logistics would be advantageous. If you're an ambitious Airfreight Manager looking for the opportunity to build, lead and grow a new airfreight function with real commercial potential, this is an excellent next step. Apply today! TPBN1_UKTJ

hackajob is partnering directly with Kainos to hire for this role. If the following job requirements and experience match your skills, please ensure you apply promptly. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Commercial Manager at Kainos, you will be joining a commercially focused, leading in-house legal team. We are seeking a pragmatic, business-focused and collaborative commercial lawyer. The ideal candidate will bring expertise in drafting, negotiating and advising on complex commercial contracts, with a proven ability to balance legal risk against commercial objectives. A strong understanding and experience of the UK Public Sector procurement and contracting environment is highly desirable. You will be flexible, forward-thinking and solutions-oriented, with the confidence to provide clear, practical advice that supports strategic goals. This role requires someone who thrives in a fast-paced environment, demonstrates exceptional stakeholder engagement skills, and maintains a strong business focus while safeguarding compliance and governance. This is a hybrid role. Your responsibilities will include: Act as a trusted advisor to the business, balancing legal obligations with commercial realities. You will be responsible for keeping stakeholders engaged at all steps of the process and shifting focus to align with business needs. Draft, review and negotiate a wide range of commercial agreements, including customer, supplier and partner contracts, SaaS agreements, software licensing and professional services contracts. Collaborate with internal stakeholders across commercial, finance, delivery and leadership teams to enable strategic initiatives. Support bid teams on contractual terms for tenders and proposals. Identify and mitigate legal and commercial risks in new ventures and ongoing operations. Maintain up-to-date knowledge of relevant legislation, regulatory changes and industry best practice. Contribute to continuous improvement of contract templates, processes and governance frameworks. Managing, supervising and supporting the up-skilling and development of more junior members of the team as required. MINIMUM (ESSENTIAL) REQUIREMENTS: Qualified Solicitor or Barrister with a minimum of 8-10 years relevant post qualification experience in a commercial contract's role. Extensive experience in commercial contracts within IT Sector. Articulate, analytical, pragmatic, and enthusiastic. Excellent drafting, communication, and negotiation skills. Excellent interpersonal, written, and verbal communication skills with demonstrated ability of building strong trusted relationships with internal and external stakeholders. A high attention to detail with excellent time management, organisational and planning skills. Ability to work to tight deadlines and make sensible decisions under pressure. We all work in teams here in Kainos - a proven ability of strong team skills, including managing and driving a high performing team. We are passionate about developing people - a demonstrated ability in managing, mentoring and coaching members of your team and wider community is important. DESIRABLE: A strong understanding of the UK Public Sector procurement and contracting and subcontracting environment is highly desirable Solid understanding of core legislative requirements such as GDPR, AI Act and Procurement Act is desirable. Experience with SaaS agreements Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. xrnqpay Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Technical Product SpecialistLocation – Windsor, UKType of Work - OfficeRole OverviewThe Product Technical Specialist is a key member of the Agile Scrum Product Team, responsible for designing, developing and maintaining the UKI Edition of the Core Product. Working closely with the Product Owner, Product Manager and cross-functional team members, the role contributes to the delivery of high-quality product enhancements, defect resolutions and technical improvements that meet customer, business and regulatory requirements.The Product Technical Specialist analyses enhancement requests, reported defects and implementation feedback, producing technical solutions that are scalable, maintainable and aligned with the product architecture. Responsibilities include software development, troubleshooting, technical design, release readiness, automated testing and continuous improvement to ensure that product changes are delivered to agreed quality standards within Sprint and release commitments.The role collaborates closely with Product Management, Application Specialists, Implementation and Support teams to investigate issues, assess technical feasibility and support the successful adoption of new functionality. While the role is primarily office-based within the Product Team, occasional travel to customer sites, healthcare organisations or partner locations may be required to support technical investigations, workshops or other business activities.Key ResponsibilitiesThe Product Technical Specialist will act in accordance with Agile principles and work as part of a Scrum Team. Processes are updated as part of our ongoing culture of continuous improvement. The Product Technical Specialist will undertake the following:Product DevelopmentDesign, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements.Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features.Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution.Produce technical specifications to support the delivery of new functionality and product enhancements.Ensure all developments comply with product architecture, coding standards and quality expectations.Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality.Produce and maintain technical documentation to support ongoing development, support and knowledge sharingAgile Product DeliveryWork collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items.Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives.Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches.Estimate development effort and contribute to Sprint planning to support predictable delivery.Deliver Sprint commitments in line with agreed priorities and the team's Definition of Done.Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions.Contribute to release planning by ensuring completed developments are ready for inclusion in product releasesQuality, Support and Continuous ImprovementUndertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality.Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance.Support the investigation and resolution of complex third-line issues relating to Edition functionality.Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities.Validate completed developments prior to release and support post-release issue resolution where required.Identify opportunities to improve product performance, maintainability, usability and technical quality.Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processesCollaboration and Stakeholder EngagementWork collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements.Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development.Liaise with Core Product teams to understand new functionality, technical changes and product direction, assessing impacts on the UKI Edition.Share technical knowledge and best practice across the Product Team to promote continuous learning and consistency.Support colleagues by providing technical guidance and contributing to problem-solving activities across the wider business.Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions.Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the regionExperience/Qualification Required Essential:Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions.Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify effective, pragmatic solutions.Ability to interpret business and functional requirements and translate them into robust technical designs and deliverable solutions.Experience of developing using web technologies, including HTML, JavaScript and related frameworks.Experience of SQL, database design principles, data analysis and data migration techniques.Ability to produce clear and concise technical documentation and specifications.Understanding of web technologies, Internet/Intranet architecture and system integration concepts.Experience of working within an Agile Scrum environment, participating in backlog refinement, Sprint Planning, estimation and iterative delivery.Ability to estimate technical effort accurately and manage competing priorities within Sprint commitments.Strong communication and collaboration skills, with the ability to work effectively within a cross-functional Product Team and engage with technical and non-technical stakeholders.Commitment to software quality through testing, peer review and continuous improvement.Ability to work independently while contributing positively to a collaborative team environment.Desirable: Experience of developing or supporting InterSystems technologies, including TrakCare or HealthShare.Experience working within the healthcare sector or with Electronic Health Record (EHR) solutions.Knowledge of healthcare interoperability standards, including HL7, FHIR and Health Information Exchange (HIE) principles.Experience of REST APIs, web services and systems integration.Experience with source control, DevOps practices and CI/CD pipelinesFamiliarity with AI technologies, including Generative AI, Large Language Models (LLMs), and their practical application within software development and healthcare technology.Experience integrating AI-powered services or APIs into software solutions.Knowledge of AI governance, security, privacy, and responsible use, particularly within regulated environments such as healthcareKey AttributesDrive - The desire to succeed, willingness to go the extra mile, passion for results, healthy sense of competition.Decision making and judgement - Identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.Communication and influence - Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions respectfully; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate. Is friendly, personable and engaging. Identifies the most appropriate form of communication.Teamwork and collaboration - Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.Efficiency and attention to detail - Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.Adaptability - Ability to handle changes in direction and work priorities with ease, not set in their ways, enjoys a new challenge, accepts ambiguity and works effectively with all kinds of people at all levels. Is positive and level-headed under pressure; adaptable.Strategic Thinking - Demonstrates the ability to see the ‘big picture’ and see own actions in terms of the business impact. A strategic thinker will be future-orientated and will be likely to challenge conventional thinking. Considers limitations and solutions at all levels and understand wider implications and consequences of change, collaborating on this with the team.Continuous improvement - Displays a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles. Applies dedication to personal and professional development. Learning agility - The ability and willingness to learn from experience and then apply that learning to perform successfully in new situations.Education and Training – DesirableUniversity degree or equivalent work experienceProficiency in English and one other languageAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.AI DisclaimerInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Team Lead Contract Type: Permanent - 35 hrs. per week Purpose of a Team Lead To supervise and deploy staff within their allocated team, ensuring the provision of care, personal support, daily living tasks and activities with customers either within their own home, day centres or in residential care settings. To assist the Service Manager, Deputy Manager and other colleagues to support individual customers to attain their full potential and maximise the options available, encouraging choice, participation and motivation. Main Responsibilities of a Team Lead Leading a Team To be responsible for the day-to-day management of a team ensuring that it maintains a high standard of professional support in line with all relevant regulations, policies and procedures. To ensure the effective operation of the staff key worker system. To organise and manage the rostering process so that sufficient staff are provided at all times in accordance with the requirements of customers. To provide practical induction training to new staff and promote on-going staff development through personal reviews, regular supervisions, annual appraisal, competency assessments and team meetings. Working with service users To work in partnership with customers, encouraging choice, participation, motivation and risk taking. To ensure any incidents or events that may have an impact on the customers PCP are reported and recorded, liaising with the immediate supervisor (and/or any other relevant staff) as appropriate. To work closely with the respective manager and any respective health care professionals in the development of person-centred plans (PCPs) and ensure that customers reviews are carried out within prescribed timetables. To be responsible for the accurate monitoring and recording of all customers documentation in respect of individual service plans, reviewing and escalating as required. To contribute to the on-going assessment of customers (including assessment of new customers), observing any deterioration in their health and well-being and ensuring this is managed and recorded in an appropriate way. To undertake regular risk-assessments take place in line with the respective requirements of the service and ensure that Support Workers are trained appropriately. To participate in Quality Assurance Framework auditing process as required. Where required, support customers with their physical care and personal hygiene needs, ensuring that their independence is maintained and ensuring appropriate levels of privacy and dignity. To liaise as delegated with external agencies (e.g. District Nurses, Social Workers, Housing Providers, etc). to ensure that that identified needs and aspirations are being met and support is given to the agreed standards as part of a multidisciplinary approach to support. Where required, to administer medication and/or delegated nursing care as directed by nurses, medical advisors and supervisors or line-manager. To support and facilitate communication with customers relatives, friends, professional helpers and other members of staff, ensuring the continuity of quality and safety in the provision of personal care services. Where required, to be responsible for the safe ordering, administering and storage of medication in line with all relevant policies and procedures. Where required, to escort and assist disabled people both in and around the Service setting, as well as to accompany them to other external events and appointments in the wider community. To undertake driving if required. Where required, to support customers with personal money matters in accordance with policies and procedures. To take part in the on-call procedures as required at the service General Duties To facilitate regular team meetings and attend any other meetings as required. To work within the regulatory compliance requirements applicable at the respective service. To maintain an awareness of individual customer risk assessments relating to specific support needs, for example, dysphagia, mobility and safety. Undertake required training for self and team, including updates (sometimes offsite and outside normal working hours) and be responsible for maintaining and improving own knowledge and skills. To undertake any other reasonable duties as requested. General Actively promote the organisational mission, values, aims and objectives, ensuring all Policies and Procedures, to include the Code of Conduct and Practice are adhered to at all times. Be a cultural carrier for Threshold Ensure compliance with all legal and regulatory requirements, including NISCC registration and Access NI check requirements. Adhere and comply with all Thresholds Health and Safety Policies and Procedures including reporting and recording of all relevant incident, contributing to the overall physical cleanliness and general condition of the facilities of the service. Act as a Deputy Fire Warden and / or First Aid Person if designated. Actively promote a working environment where equality of opportunity, anti-discriminatory practice, individual rights and choice are promoted in accordance with Thresholds established Principles, Policies and Procedures. The above summary of the main roles and responsibilities is not intended to be exhaustive. This role may develop in accordance with the Thresholds Strategic Corporate Plan. However, you will from time to time be required to undertake other duties that are appropriate to your role and nature of your post. Equal Opportunities Statement Threshold is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on any of the protected characteristics. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage all qualified candidates to apply and join us in creating a welcoming environment for everyone. Education and Professional Qualifications Essential QCF Level 3 or above in health and social care or working towards and ability to complete within 6 months Previous Experience Essential Minimum 1 year of experience in a health and social care setting Desirable Minimum 6 months experience in health and social care supervising a team Competencies Essential Ability to demonstrate alignment with Thresholds core values: -Communication and interpersonal skills -Motivation and drive for excellenceq Innovation and Creativity -Integrity and Honesty -Collaboration and Team work. Additional Requirements Desirable Possess a current and valid driving license or have access to a form of transport that will permit the candidate to meet the requirements of the post in full. Guidance Threshold will undertake a shortlisting exercise based solely upon the written information contained within your application form, to satisfactorily demonstrate how and to what extent you meet the above specified criteria. The shortlisting exercise will be based upon the identified criteria from the personnel specification. The shortlisting panel will notmake assumptions as to your circumstances, qualifications, and experience. Threshold reserves the right to supplement these shortlisting criteria using additional essential and or desirable criteria from the personnel specification at subsequent stages of the shortlisting process. Canvassing Please note that any form of canvassing, either oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate from the recruitment and selection process. Supplementary Information Please note that this is a regulated post and will be subject to a satisfactory Enhanced Access NI Check. For more information on the background check process, please refer to our policy titled Inclusive Hiring and Rehabilitation. This will be dealt with in line with our Privacy Policy. The post holder must either be registered or apply for registration with the Northern Ireland Social Care Council, (NISCC), upon appointment. Please note: All candidates applying for a role with Threshold must already have the legal right to work in the UK without sponsorship. As Threshold cannot offer visa sponsorship. We reserve the right to close the vacancy early if we feel we have received suitable number of applications Benefits: company pension sick pay TPBN1_NI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.G., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.G., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.G., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.G., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.G., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.G., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.G., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.G., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

Audit Manager Belfast We are seeking an experienced and motivated Audit Manager to join our Belfast Audit team. This is an excellent opportunity for a qualified accountant who is keen to work with a diverse portfolio of clients while leading audit engagements, developing team members, and building strong client relationships. The successful candidate will be proactive, commercially aware, and capable of managing multiple engagements while maintaining the highest standards of quality and client service. Key Responsibilities Lead and manage audit engagements from planning through to completion, ensuring delivery within agreed budgets and timelines. Plan, coordinate, and review audit assignments for a varied portfolio of clients across multiple sectors. Prepare and oversee audit strategies, risk assessments, and audit programmes tailored to client requirements. Review financial statements and audit files, ensuring compliance with relevant accounting standards, auditing standards, and regulatory requirements. Act as the primary point of contact for clients throughout the audit process, providing practical and commercially focused advice. Manage, coach, and develop audit team members, supporting their professional and technical development. Monitor engagement progress, identifying and resolving technical and operational issues in a timely manner. Ensure all audit work is completed in line with the firm's quality standards and risk management procedures. Build and maintain strong client relationships and contribute to a high level of client satisfaction. Identify opportunities for additional services and support business development activities with existing and prospective clients. Assist Partners and Directors with the management and growth of the audit practice. Skills, Knowledge and Experience Qualified accountant (ACA, ACCA or equivalent professional qualification). Minimum of 5 years' audit experience, ideally gained within a professional services environment. Proven experience managing a portfolio of clients and leading audit engagements. Strong technical knowledge of auditing and financial reporting standards. Experience working with a broad range of clients across different sectors. Commercially aware with the ability to understand client needs and deliver practical solutions. Strong organisational and project management skills, with the ability to manage multiple deadlines. Excellent interpersonal and communication skills, with the ability to build effective relationships at all levels. A proactive approach and the ability to work independently using your own initiative. Experience gained in a Big 4 or other leading professional services firm would be advantageous, but is not essential. About Us We are Grant Thornton Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed wherever theyre located. At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter. At GT Ireland we dont just predict your future, we build it. A Career at GT Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently. What does this mean for you? A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be. Grow with us At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more. Our Benefits Please follow this link ( for information on our generous benefits package. About the Team Equity, diversity and inclusion At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued. We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firms best-practice principles and we will champion you as leaders from day one. Reward and benefits Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive. Recognition We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme. TPBN1_NI

Resourcing Manager (Recruitment)The Opportunity – Fixed Term ContractThis is a genuinely exciting opportunity for an experienced resourcing professional to step into a high-impact leadership role at one of Northern Ireland’s most prominent and successful organisations. With a large workforce and an ambitious strategy driving its growth, this employer is transforming the way it recruits — and you’ll be the person leading that charge. You will own the full resourcing function — from early careers pipelines through to senior executive hires — and play a pivotal role in building an employer brand that attracts top talent in an increasingly competitive market. If you’re passionate about modern, innovative recruitment, love coaching a team to deliver excellence, and thrive in a commercial environment where your work genuinely matters — this role was made for you.What You’ll Be DoingLeading the end-to-end delivery of all permanent, fixed-term and contingent recruitment across the business — at every level.Acting as a trusted strategic partner to senior business leaders, driving talent planning and proactive pipeline building.Championing direct sourcing — reducing reliance on 3rd party hiring costs and cutting time-to-hire through smarter, more effective methods.Developing and executing a compelling employer brand and social media strategy in collaboration with Marketing and Communications.Managing key supplier relationships including temporary 3rd party agencies, assessment providers and pre-employment screening suppliers.Leading, coaching and developing a small, high-performing resourcing team, embedding a culture of excellence and continuous improvement.Introducing and embedding modern, innovative assessment and attraction tools to identify the best culturally-aligned talent.Producing meaningful MI and recruitment data insights to inform strategy and demonstrate ROI.Ensuring all resourcing activity is compliant with legislative and regulatory requirements.What We’re Looking ForProven experience in a recruitment management or team leader role, with a strong track record of delivery against commercial objectives.A subject matter expert in resourcing — someone hiring managers turn to for credible, strategic advice.Demonstrable success in direct sourcing of specialist and senior-level roles.Experience driving innovation in recruitment processes, including online assessment tools and digital attraction strategies.Strong relationship-building skills across all levels of an organisation, from hiring managers to senior executives.A relevant professional qualification is desirable (e.g. CIPD).A genuine passion for candidate experience and continuous improvement.Why This Role Stands OutBe the architect of a resourcing function that is genuinely evolving — this isn’t a ‘maintain the status quo’ role.High visibility and genuine influence at a senior level, including direct access to business leaders.Work for a market-leading organisation that is profitable, stable and investing in its people.Shape employer brand strategy and leave a lasting legacy on how this organisation attracts talent.A supportive HR team that values innovation, collaboration and making a real difference.Sound like the role you’ve been waiting for?We’d love to hear from you. Apply now with your CV or get in touch with our team for a confidential conversation about the role. Don’t let this one pass you by.Location Belfast, Northern Ireland Salary Not disclosed Job Type Contract Date Posted 25 June, 2026

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.G., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.G., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.G., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.G., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. LI

NatWest Group is seeking a Risk Analytics Manager in the Economic Capital team to develop and maintain analytical frameworks that assess risk profiles and capital requirements in line with regulatory standards.

EY works with the world’s largest Private Equity funds supporting them to acquire, transform and sell assets. Maintain documentation and promote independence procedures applied to Private equity. Individuals with private equity or investment banking risk management/compliance experience (but not e

Essential Transport Manager CPC National Certificate. As a key name on the depot O License, you will manage the safety of the operation, people, the legal & regulatory compliance of the transport operation with policy and process excellence for all vehicles relating to the Depot. Depot management an

Raylo in Belfast is hiring a Senior Manager for Collections to build and scale the function, overseeing arrears management, regulatory reporting, and customer communications.

A leading professional services firm in Northern Ireland seeks a Private Equity Independence Manager to ensure regulatory compliance and safeguard the firm's integrity.The role requires expertise in private equity structures and independence regulations, along with strong analytical and communicatio

Davy is seeking a Training & Competence Manager to lead T&C frameworks, oversee adviser assessments, and ensure regulatory compliance across wealth management activities.

ARC Regulatory in Belfast seeks a Business Development Manager (EMEA/ASIA) to drive new sales, identify opportunities, and develop strategies across regulatory, clinical, laboratory and technology services for pharma/diagnostic clients.You will report to the Commercial team and collaborate across de

Job ID: 1412261333Location: Belfast, GB, BT2 7DTJob Function: Global Compl & Reporting (GCR)Employer: EY Global ServicesApply by: 2026-09-15Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY’s five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries.The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY’s global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills.The Global Tax CoE exists to enable the execution of EY’s “All In” strategy and accelerate the Tax “Paradigm Shift”. It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax’s ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity.The opportunityJoin our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You’ll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you’ll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients.We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work.This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY’s global operations, ensuring alignment with both IFRS and US GAAP standards.Your key responsibilities1. Tax Accounting & ReportingDesign and implement tax operating models to support multinational clients.Build and grow strategic client accounts and relationshipsManage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting teamLead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAPOversee tax reporting deliverables from controllers and tax managers across the GroupManage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differencesPrepare and maintain detailed tax provision memoranda and supporting documentationEnsure compliance with internal controls, including SOX documentation and audit processesLead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework2. Process Improvement & ComplianceIdentify and implement process improvements in tax provision and compliance functionsCoordinate preparation of tax account reconciliations and related schedulesMonitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two)Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOXDrive continuous improvement in tax reporting processes through design, control, and operational enhancements3. Leadership & CollaborationManage tax reporting aspects of M&A transactions, including purchase accounting and complianceMentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedbackPartner with internal tax, accounting, and finance teams, as well as external service providersDevelop and lead onshore/offshore teams for seamless client service delivery.Ensure the highest quality standards and develop team talent at all levelsSet engagement strategies and connect clients with EY subject matter experts.Serve as an escalation point for client and internal teams.Skills and attributes for successDeep expertise in US GAAP and/or IFRS tax accounting provisions/projectsStrong understanding of ASC 740 and IAS 12 frameworksExperience in corporate income tax across multiple jurisdictionsStrong leadership with a track record of managing teams across bordersExcellent communication skills — simplify complex topics for diverse audiencesAbility to distil complex concepts into clear, actionable insightsOrganizational agility; deliver high-quality work under tight deadlinesExperience coaching and developing junior staff; fostering growth and engagement.Problem solving capabilities and process improvement mindsetAbility to manage budgets and time to deliver quality outputAccounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent)Proactive, business-focused mindset with strong supervisory capabilitiesTo qualify for the role, you must haveACA/CA/ACCA/CTA/CPA qualified or equivalentStrong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 frameworkGood experience in tax accounting packages and strong Excel skillsAgile to the changing client environment and able to provide quality deliverables under tight timelinesDegree qualifiedHands-on experience with corporate income tax in any countryExperience providing tax services to a portfolio of clientsProactive and able to identify opportunities for business developmentStrong supervisory skills and ability to develop and coach team membersIdeally, you’ll also haveProject management skills, ability to plan and prioritize work, meet deadlines, monitor budgetsExperience managing international projectsExperience in process and technology design is beneficial but not mandatoryUnderstanding of BEPS Pillar Two and OECD GloBE FrameworkKnowledge of withholding tax processes What we look forWe are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team.What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Company DescriptionAt Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.Job DescriptionDue to continued growth, our Infrastructure Project Management team are looking to appoint a NEC Project Manager to work on exciting, high profile infrastructure developments based in Belfast.Key ResponsibilitiesThe NEC Project Manager should understand NEC objectives and the operation of the particulars in NEC contract(s). Should ideally have rail experience, although not a requirement it is advantageous.Have a proven track record in planning and managing project teams to ensure an integrated, sustainable and effective solution is delivered which meets the requirements defined to deliver projects on time, on budget and to the highest industry standards. Is responsible for leading, establishing, managing and administrating impartial NEC PSC and/or ECC contracts. Has the ability to establish a strong working relationship with clients and key stakeholders, ensuring that all user requirements are captured, and approvals are in place to meet schedule dates, as well as understanding regulatory requirements where applicable. Contribute to end-to-end execution planning and management. Other duties include advising on procurement and contract strategies, decision making which are accurate and timely, providing estimates on costs and time, contributing to quality management design, contractor proposal reviews, raising early warnings for programme delays, for payment changes and compensation events, to ensure delivery of the project goals and value for money of the expenditure. Participate in ensuring the integration of design, development, construction delivery, commissioning and process requirements is achieved using the subject matter experts in the team (including own expertise as appropriate). Responsible for reporting of project performance using project controls tools, including earned value and quantitative risk analysis. Participate in ensuring the project deliverables have been tested, commissioned and handed into operation in accordance with the client’s requirements. Participate in ensuring post project reviews are done and learning and benefits realisation are captured appropriately. SOX control responsibilities may be part of this role, which are to be adhered to if applicable. Responsible for the Safety of everyone involved or touched by the project. People (HRM), to include: Maintain own learning & development plan, keeping it up to date Develop own professional competency Coach/mentor junior staff as directed/agreed in their L&D plans Participate in the CR volunteering day Marketing and business development, to include: Taking responsibility for developing new business opportunities with existing and new Turner & Townsend clients Identifying and acting upon cross-selling opportunities Working with Associate Directors and Directors to construct bids for new work Understanding the Turner & Townsend 2+2=5 philosophy and identifying and acting upon cross-divisional opportunities Internal management accountabilities, to include: Line management of Project Managers. Recruitment interviews, input into resource management and attendance at junior staff appraisals. Knowledge management – Ensuring that key information and learning generated from each project is input into the Turner & Townsend internal database. Commission and financial management – Ensuring prompt client invoicing and utilising FMS in order to monitor a project’s financial status. Process improvement – Identifying and acting upon ways to improve internal systems and processes. Health And Safety Promote, understand and comply with safety regulations. Conform to local and national laws and guidelines; and Conform to the Turner & Townsend Europe Limited (Energy) safety and security regulations commitment to implementation of the Risk –Assessment and Evaluation. QualificationsHold a relevant third level qualification preferably in Engineering or related Project management discipline. A minimum of 10 years’ experience in managing large or multiple infrastructure/capital projects and teams. Knowledge and experience of project management, contract management (i.e. through use of major contract forms e.g. NEC3, NEC4, FIDIC or similar), strategic planning, methodologies and construction delivery best practice. Proven ability to successfully implement and execute programmes and driving performance. Knowledge and experience of mobilising and managing the supply chain, including design, planning and construction services. Having a disciplined management approach and effective project controls skills. Experienced in a complex stakeholder environment. Chartered/qualified with APM, ICE, RICS etc. Right to work in Ireland and UK. Additional InformationWhat we offer you:Full time, permanentCompetitive remuneration and attractive range of benefitsPension23 days Annual leaveOpportunity to work on impactful and innovative projectsCareer development opportunities both in Ireland and globallyOpportunity to work with a diverse group of talented and collaborative colleaguesOur people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.Join our social media conversations for more information about Turner & Townsend and our exciting future projects: TwitterInstagramLinkedInIt is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SummaryType: Full-timeFunction: Project ManagementExperience level: Mid-Senior LevelIndustry: Transportation/Trucking/Railroad

Bank of America in Belfast is seeking a Global Financial Crimes Manager to lead investigations, manage a multi-jurisdictional team, and ensure accurate regulatory reporting.

As Business Development Manager in precision medicine, you will be responsible for identifying business opportunities and developing strategies to market and sell a range of specialised regulatory, clinical, laboratory and technology services to pharma/diagnostic companies. Business Development Mana

Southern Health and Social Care Trust seeks a Registered Manager EMI Residential Homes (Band 7) to lead EMI care services at Bruce House in Belfast. The role requires strong leadership, regulatory compliance, and delivering high-quality residential care. The post is based in Belfast with responsibil

The successful candidate will work with the Operations Manager and staff to maintain regulatory compliance, build community relationships and promote the home as a trusted local option. Allscreens Nationwide Ltd in Bangor, Northern Ireland seeks an experienced Home Manager to lead a care home. A Reg

Senior Personal Credit Assessment Manager & Senior Credit Risk Analytics Manager. Senior Credit Risk Analytics Manager. Collaborating with stakeholders across credit risk, IT, and business units to deliver technology solutions that support credit policy, regulatory requirements, and business growth.

EY in Belfast or Derry seeks a Manager for Private Equity Compliance and Regulatory Management.

Your new company Hays are delighted to be partnering with a well-established and growing food processing and manufacturing business based in County Down to recruit a Production Manager. Operating within the seafood processing sector, the company supplies high-quality products to customers across the UK and global markets. Following continued growth, they are seeking an experienced Production Manager to lead production operations and drive performance across the manufacturing facility. This is an excellent opportunity to join a successful business offering long-term career prospects within a day-shift operation. Your new role As Production Manager, you will be responsible for the day-to-day management of the production facility, ensuring operational efficiency, product quality, food safety compliance, and productivity targets are achieved. You will work closely with senior leadership and production teams to maximise throughput, optimise processes, and support the continued growth of the business. Key Responsibilities Manage all daily production activities across the manufacturing facility. Develop and oversee production plans to meet customer requirements. Coordinate workflow across multiple product lines. Ensure production schedules are achieved safely, efficiently, and on time. Lead, motivate, and develop production teams. Manage staffing levels and resource allocation. Monitor operational KPIs and production performance metrics. Drive continuous improvement initiatives across the plant. Ensure full compliance with HACCP, food safety, quality, and regulatory standards. Manage inventory levels to support production requirements and supply chain efficiency. Implement and maintain effective quality control procedures. Analyse production data and identify opportunities to improve productivity and reduce waste. Collaborate with other departments to achieve business objectives. Support a positive culture focused on teamwork, accountability, and operational excellence. What you'll need to succeed To be successful in this role, you will possess: Proven experience within a food manufacturing or food processing environment. Previous experience in a Production Manager position. Strong knowledge of production planning and scheduling. Experience managing and improving production KPIs. Sound understanding of HACCP and food safety standards. Knowledge of quality control processes and continuous improvement methodologies. Strong analytical and problem-solving skills. Excellent communication and people management abilities. A hands-on leadership style with the ability to motivate teams. Strong forward-planning and organisational skills. Essential Criteria Minimum 3 years' experience in Production Management. Minimum 3 years' experience in Production Scheduling. Experience within food production or food manufacturing is essential. What you'll get in return Competitive salary of £42,000 - £50,000 DOE.Permanent, full-time position. Day shift working pattern. Monday to Friday working with occasional weekend requirements. Free on-site parking. Employee discount scheme. Career progression opportunities within a growing manufacturing business. Supportive management team and collaborative working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership • Own end-to-end service delivery for critical business and operational services., • Ensure contractual service levels, KPIs, and operational commitments are consistently achieved., • Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management • Act as the primary service management contact for senior customer stakeholders., • Build trusted relationships with customer leadership, operational teams, regulators, and suppliers., • Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance • Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management • Provide leadership during major incidents and service outages., • Coordinate technical teams, suppliers, and customer stakeholders during crisis situations., • Ensure structured communication, escalation management, and post-incident reviews., • Drive root cause elimination and preventative actions. Security & Resilience Management • Work closely with cyber security and risk teams to maintain secure operations., • Lead service resilience planning, disaster recovery testing, and business continuity exercises., • Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively., • Support cyber incident response activities where required. Service Improvement & Transformation • Develop and maintain continual service improvement plans (CSIPs)., • Identify opportunities to improve service quality, automation, efficiency, and customer experience., • Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management • Manage service budgets, forecasts, and financial performance., • Support contract governance and service reporting. Risk & Assurance • Maintain service, operational, security, and regulatory risk registers., • Drive mitigation plans and ensure timely resolution of identified risks., • Report operational risk posture to customer and internal leadership forums. Required Experience Essential • 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations., • Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments., • Experience managing geographically distributed delivery teams and third-party suppliers., • Hands-on experience with ITIL service management processes

Job Title: Contract Manager / Area Maintenance Manager (Retail FM) Location: Belfast (Northern Ireland & ROI) Contract Type: Permanent | 40 Hours Per Week Salary: Ranging between £49,106 - £54,621 (depending on experience) + Car / Car Allowance of £5,700 + Annual Bonus! We have an exciting opportunity for an experienced Contracts Manager / Area Maintenance Manager to join our team, working with one of our major UK retail clients. In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position isfostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations. You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels. Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action wherenecessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role. If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you! Key Responsibilities: • Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations., • Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction., • Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients., • Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client., • Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs., • Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings. Financial Responsibility As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include: • Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets, • Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline., • Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer., • Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long term value., • This role requires a commercially aware leader who can balance cost control with service excellence, ensuring both financial sustainability and customer satisfaction. People Responsibility As an Area Maintenance Manager, you will lead from the front, setting clear standards and expectations for your team. You will be responsible for the direct line management of all mobile maintenance teams, ensuring they are fully equipped to deliver outstanding service. Your key responsibilities include: • Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team, • Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes., • Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards., • Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism., • Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies., • Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided., • This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability The ideal candidate: • Flexible to be available / on call out of hours, • Full driving license. What We Offer: At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include: • 33 Days Holiday (Inc. Bank Holidays) • Private Pension • HealthShield Cashback Plan - Reclaim part of your dental/optical costs. • OneCity – Employee Discount Platform • Employee Value Awards up to the value of £250 • Access to Costco Personal Membership Subscription • Mental and Physical Health Services (Wisdom, Thrive, SkinVision) • Electric Car Scheme (Criteria Applies) • First Bus Commuter Club – Discounted Bus Travel

We're looking for an experienced Senior Payroll Manager to lead the delivery of accurate, compliant payroll services across the UK and Republic of Ireland. Managing five payrolls for over 700 employees, you'll ensure an excellent employee experience while driving continuous improvement, governance, and payroll best practice. You'll be an experienced payroll professional with strong technical knowledge, excellent attention to detail, and a customer-focused approach. Confident working with payroll systems and data, you'll build strong relationships, solve problems, and identify opportunities to improve processes and deliver outstanding service. Main Responsibilities Payroll Leadership & Operations • Ensure all payrolls are processed accurately, on time, and in full compliance with UK and ROI legislation, including, • Manage payroll operations for over 700 employees, ensuring robust controls, audit readiness, and consistent service quality., • Oversee complex payroll matters including manual calculations, cross border tax considerations, and multi frequency payrolls., • Ensure accurate production and distribution of payroll documentation, • Maintain payroll data integrity, ensuring all starters, leavers, transfers, and contractual changes are processed correctly across UK and ROI jurisdictions. Governance, Compliance & Controls • Maintain expert knowledge of UK and ROI payroll legislation, taxation, employment law, and pension requirements, ensuring timely implementation of regulatory changes., • Lead on compliance activities, ensuring robust internal controls, documentation, and risk management., • Partner with Finance to support reconciliations, budgeting, accounting, and cross functional governance. Pensions & Benefits Administration • Manage the transactions, contribution uploads, and reporting for five pension schemes, • Oversee enrolment, re enrolment, contribution uploads, scheme reporting, and liaison with pension providers where necessary, with HR support, • Ensure accurate pension deductions, employer contributions, and statutory communications. Systems, Technology & Continuous Improvement • Act as payroll systems lead, supporting enhancements, optimisation, and deployment of new functionality, • Identify opportunities to improve payroll processes, automation, reporting, and operational efficiency., • Leverage data and analytics to inform decision making and drive process improvements. Stakeholder Engagement & Customer Experience • Serve as the senior point of contact for payroll queries across UK and ROI, providing expert guidance to employees and senior stakeholders., • Build strong relationships with internal stakeholders, educating colleagues on payroll processes and promoting transparency., • Liasing with Group Payroll team for support, ensuring changes and processes are aligned Team Leadership & Development • Lead, coach, and develop payroll team members, fostering a collaborative, high performance culture., • Support onboarding and development of new team members, sharing technical expertise and best practice. Skills and Qualifications required • Significant experience managing end to end UK and ROI payroll operations in a complex, high volume environment., • Deep technical knowledge of UK and ROI payroll legislation, PAYE, NI, PRSI, USC, BIK, statutory payments, workplace pensions, and automatic enrolment., • Experience managing multi frequency payrolls and large employee populations (650+)., • Strong understanding of pension scheme administration and reporting., • Experience with integrated HR & payroll systems and advanced Excel capability., • Strong analytical, problem solving, and organisational skills with exceptional attention to detail., • Proven ability to manage competing demands, deliver under pressure, and maintain high accuracy., • Experience leading or mentoring payroll teams

Quality Manager We are currently recruiting for an experienced Quality Manager to join a leading manufacturing organisation. This is an excellent opportunity for an ambitious quality professional to lead the quality function, drive continuous improvement, and ensure products and processes consistently meet customer and regulatory requirements. The Role As Quality Manager, you will be responsible for overseeing all aspects of quality across the manufacturing operation. You will lead the quality team, maintain robust quality management systems, and work closely with cross-functional departments to improve quality, efficiency, and operational performance. Key Responsibilities Lead and develop the quality function to support business objectives. Manage, mentor and develop the quality team. Drive a culture of quality, accountability and continuous improvement throughout the business. Monitor and report on quality performance using key metrics. Maintain and continuously improve the Quality Management System (QMS). Ensure compliance with relevant quality standards and customer requirements. Develop and maintain quality procedures, inspection processes and documentation. Oversee incoming inspection, in-process quality, final inspection and product release activities. Work with suppliers to improve quality performance and resolve quality-related issues. Manage customer complaints, non-conformance's and corrective actions. Lead root cause investigations and implement effective preventative measures. Deliver continuous improvement projects focused on reducing defects, improving efficiency and enhancing customer satisfaction. Collaborate with production, engineering, supply chain and other departments to improve overall business performance. Promote safe working practices and ensure quality activities comply with company policies. Skills & Experience The successful candidate will have: Previous experience in a Quality Manager or senior quality leadership role within a manufacturing environment. Strong knowledge of Quality Management Systems and quality assurance principles. Experience working to recognised quality standards such as ISO 9001 or equivalent. Proven experience managing supplier quality and customer quality issues. Strong understanding of manufacturing and production processes. Experience leading continuous improvement initiatives using structured problem-solving techniques. Excellent leadership, communication and stakeholder management skills. Strong analytical skills with the ability to interpret quality data and identify improvement opportunities. Desirable Degree or equivalent qualification in Engineering, Manufacturing, Quality or a related discipline. Internal or Lead Auditor qualification. Lean, Six Sigma or Continuous Improvement certification. Experience with quality improvement tools such as 8D, FMEA, SPC or similar methodologies. What's on Offer This is an exciting opportunity to join a forward-thinking manufacturer where quality plays a key role in business success. You'll have the opportunity to influence continuous improvement initiatives, lead an established quality function, and make a real impact within a collaborative and supportive environment

What youll be doing:• Support the development and execution of global regulatory strategies for Clinical Trial Applications• Lead and coordinate CTA submission activities across the EU, UK, and other regions as required• A

RBW Consulting are partnered with a growing medium sized global Pharmaceutical organisation in their search for a Dossier Delivery Regulatory CMC Project Manager. CMC Regulatory Project Manager. Support the preparation and delivery of regulatory response dossiers.

As the Senior Manager, Regulatory Labeling Compliance, you will play a critical role in ensuring global labeling activities meet regulatory requirements while maintaining the highest standards of compliance, quality, and patient safety. Senior Manager, Regulatory Labelli