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The RolePermanentFull TimeThe Branch Manager, internally known as Insite Manager is a pivotal on-site leader responsible for the seamless delivery of the customer contract at a major aerospace organisation based in Grimsby. As the dedicated Rubix representative on site, you will manage day-to-day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.Reporting to the Regional Insite Manager, you will oversee all aspects of on-site performance, including inventory management, service excellence, continuous improvement and the achievement of contractual KPIs. This role blends operational leadership, customer relationship management, commercial awareness and problem-solving to drive value and strengthen our partnership with the customer.Key ResponsibilitiesCustomer Relationship ManagementOversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements.Act as the primary day-to-day contact for the customer.Build strong relationships with stakeholders across the site.Develop trust and credibility through responsive service and problem resolution.Attend engineering meetings and support operational discussions.Operational ManagementManage the on-site supply solution and ensure smooth day-to-day operation.Monitor and replenish stock cabinets and vending solutions across the site.Process customer orders and coordinate product deliveries.Ensure critical stock availability and minimise operational downtime.Commercial & Financial ManagementResponsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation.Ability to accurately forecast weekly against budget.Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.Source products and services while maintaining margin awareness.Prepare quotations and negotiate pricing where appropriate.Responsible for the account profitability and commercial performance.Problem Solving & Continuous ImprovementRespond to customer issues and coordinate effective solutions.Work with suppliers, internal teams and engineering specialists to resolve challenges.Identify cost-saving opportunities and process improvements.Support initiatives such as maintenance solutions, repair services, engineering surveys and efficiency projects.Performance & ComplianceDeliver against contractual KPIs and service level expectations.Maintain accurate reporting and operational records.Promote a strong health and safety culture.Identify and report potential safety concerns and operational risks.Ideal Candidate ProfileEssentialExperience within a manufacturing, engineering, industrial or MRO environment.Strong customer-facing and stakeholder management skills.Experience working independently and taking ownership of operational activities.Commercial awareness with an understanding of pricing, margins and profitability.Strong organisational and problem-solving abilities.Exposure to P&L responsibility, budgeting or commercial decision-making.Confident communicator capable of influencing decisions and building relationships.Full UK Driving LicenceDesirablePrevious experience in operations management, engineering stores, manufacturing support, branch management or account management.Knowledge of Kerridge K8 or similar ERP systemsMRO (Maintenance, Repairs & Overhaul) Product Knowledge.Experience supporting maintenance, repair and operational activities within manufacturing environments.What Success Looks LikeThe successful candidate will become a trusted extension of the customer's team, ensuring products and services are delivered efficiently, operational issues are resolved quickly, stock availability is maintained, and opportunities for growth and continuous improvement are consistently identified.This role would suit someone who enjoys autonomy, thrives in a customer-facing environment and has the confidence to take ownership of a strategically important site.TPBN1_UKTJ

THE COMPANY Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide. HYBRID WORKING POLICY (39 hours per week) • Monday and Friday working from home., • Tuesday, Wednesday & Thursday working from the Head Office in Grimsby. ROLE OVERVIEW The primary aim of the role is to support the management of our relationships with Waitrose and Co-op, reporting to the Category & Trading Manager. This is a varied role that will offer a broad variety of experience allowing accelerated personal development. This role will work closely with the Category & Trading Manager to support the sales team and our retail partners, driving growth for our private label brands globally. This will also require working closely with the international sales team, as well as managing our relationships with Waitrose and Co-op. This role is ideal for someone who has 2-3 years of commercial or customer service. Knowledge of commercial/customer relationship management is preferred. KEY RESPONSIBILITIES • Work with the Category & Trading Manager to support the category and retailer own brand business, • Support the delivery of the Waitrose and Co-op category strategies, • Support the delivery of the annual budgets through cross-functional working internally and with external retail partners, • Manage the Waitrose end-to-end order process and fulfilment, • Manage range and pricing files, monitor changes and communicate internally, • Work closely with the Product Data and Compliance Teams to ensure all product data and other relevant information is current and available when suggesting products in territory, • Select appropriate product substitutions for discontinued lines where not offered by suppliers, • Support the wider Trading team during key events, e.g. Christmas and Easter SKILLS REQUIRED • Experience commercial/customer relationship management, • A person who can work in a fast-paced export team environment, • Ability to identify areas of change, recommend future actions and manage implementation, • Project management skills with an ability to see things through to completion, • A strong commitment to align the business operations with the needs of customers, • A positive, can-do approach, one that wants to test new things, develop creative and innovative solutions and seeks continual improvement, • Ability to balance the needs of commercial performance with the ethos of the business, • Not afraid to be hands on, collaborative and support across the business, • Decisive individual with ability to work independently, • Ability to communicate effectively across all levels of the business and with customers and suppliers, • Advanced level IT skills, • Beginner to Intermediate Excel experience required, • Strong numeracy skills ranging from interpretation of data to management accounts

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key. The starting salary is £26,228 + uncapped commission, with some top earners making £50k£70k. Day to day, youll: Work independently in your allocated patch, speaking with customers door to door Build rapport quickly and confidently with a wide range of people Understand customer needs and recommend the right broadband, mobile and TV entertainment packages Clearly explain pricing, deals and benefits Manage your own workload from first conversation through to close Take ownership of your results, targets and earning potential Youll be supported from day one. Youll start with a two-week, full-time induction (MondayFriday, 9am5pm), covering product knowledge, systems and sales skills. Ongoing coaching and peer support will continue once youre out in the field. "The training was very good, and the trainer was excellent in supporting us and delivering as much information as possible within the two-week period. I also absorbed a great deal once out in the field. I have now learned the products and services we offer, along with their pricing, which is vital. I can speak confidently with customers and position the offerings effectively, leading to successful sales." Jack Caird, Field Sales Advisor Our ways of working This is a full-time, field-based role working 37.5 hours per week, typically between 12pm and 8pm. Teams are aligned to home postcode, so youll need to live within the designated catchment area. Shift patterns and expectations will be discussed during the recruitment process. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us and everyone thinking about joining us to feel seen, heard and supported. When you work with us, youll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business. Who we are At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our field sales teams play a key role in bringing these services directly to customers, helping them choose solutions that suit their homes and lifestyles. Were proud to be named one of the Financial Times Top 500 Best Employers for 2026 . The must haves To be successful in this role, youll bring: A full UK driving licence Confidence starting conversations and working face to face with customers Resilience, motivation and comfort working towards targets Flexibility to work afternoon and evening shifts A positive, self-driven approach to work The other stuff we are looking for Previous experience in sales or a target-driven environment is beneficial. That said, mindset matters most. If youre confident, motivated to earn, resilient, comfortable working independently and keen to build your sales capability through training and support, this role offers strong earning potential and progression. What's in it for you Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday plus your birthday off. Youll also have access to: Discounts on broadband, TV and mobile Cycle2Work schemes Dental insurance and neurodiversity assessments The Virgin Family platform and O2 Priority Next steps If this sounds like a place where you could belong, wed love to hear from you. The next steps are: Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend a video interview with an assessor to see if we're a great match. TPBN1_UKTJ